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DOCSIS 3.0 and 3.1 cable modems

1443 Topics

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Wave SurferThe Many

asked in SB6183 | SB6190

How to get return/refund for the defective modem - SB6190

Purchased this modem 4 months ago and it worked perfectly until “I moved it on the shelf.” Seemed to go into a standby mode - has power but does not receive internet signal or reset when I tried to do that. Called cable company to check it out, tech said it’s a modem problem and recommended I purchase an SB6190 DOCSIS 3.0 Cable Modem (which I just did). My question ~ will ARRIS allow me to return it, and refund me for this defective modem? (I sure hope so.) Not having internet, because of this defective modem, has put me in a difficult position as I work two days at the office, and three days from home.

454

1 month ago

WorkishetThe Many

asked in SB6183 | SB6190

SB6190 - How to activate the modem

I just bought model SB6190 but when I was trying to activate it ; it is not supported by surfboard central app .

221

1 month ago

FrankenWolfThe Many

asked in SB8200

sb8200 - 2nd port is not working

Sb8200 second port not working?

261

1 month ago

jerx7The Many

asked in Modem - General

Cox and Arris modems - Unable to login the web portal and no internet

Has anyone had issues getting new modems to work on cox. I have tried the G34 and SBG10 working with Cox for days ~ 18 hours on the phone finally being told modem not compatible. i have Cox complete care, technician said there were no issues with cable. It was after this that I have not been able to login 192.168.0.1 with my 2006 SBG6580. which Cox says is outdated. yes cleared cache cookies used MAC , Windows, Chrome, Safari. ??? Thanks

488

1 month ago

jscThe Many

asked in SB8200

GUI web portal doesn't work on SB8200

The manual instructs me to open a browser & enter an IP address to log in to change the name / password for the modem. When I do so, I get an error message saying the site can’t be reached. I’ve tried on 3 different browsers and I get the same error message. I have the SB8300.

943

1 month ago

rmnordlundThe Many

asked in SB8200

SB8200 - how to use the modem with ethernet input from ISP

I have an ethernet cable input from my provider (Reliance Connects). How do I connect it to the SB8200 modem?

252

1 month ago

JosephBapThe Many

asked in S33 | S34

S33 blinking Green light

Hello, my surfboard S33 is stuck in green blinking light mode, I tried following steps I saw on another thread to fix it, nothing worked. Even tried restoring it to factory settings

431

1 month ago

David HanleyThe Many

asked in SB8200

security code Wi-Fi to connect the device

I had to recently do a complete recovery on one of our laptops. I can't find my security code needed to start my wifi. We bought the Arris in June of this year

131

1 month ago

Steve K.The Many

asked in S33 | S34

surfboard s33v3 no connection to wifi . cox cable

Cox, communication, changed my modem to my new arris.Surfboard model S33V3. However, I cannot get it to connect to wifi.

541

1 month ago

jken75The Many

asked in SB8200

sb8200 modem reboots randomly several times a day

I have an sb8200, and it reboots randomly several times a day. The cable company says everything looks good on their side. Is this a sign of a bad modem? I checked all the connections and reset the modem to factory settings, but even after doing that, it still reboots, kicking us off all our streaming devices.

1001

1 month ago

WVZR-1The Certified

asked in SB8200

SB8200 Comcast/Xfinity slow speed internet Issues

**** Excuse the SN8200 in the title ***** Moderator can you fix please? **** I had a T25 VOIP modem but dropped VOIP and the T25 was only functioning at maybe 75% of an advertized connection of 500 generally much less maybe 275 or less. This SB8200 doesn’t seem to perform much better or maybe worse from time to time. These are images from a 3 hour fresh Comcast/Xfinity connection and I have used the ‘reset’ depress on it. Channels 33 and 34 interest me. The channels that aren’t in the image are similar to what’s in those that can be seen. What about the errors on boot that I see?Channel 33 on a fresh boot was 3.7dBmV 40.5dB 123553490 519The table below contains the log of events that the SB8200 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur. Time Priority Description 11-29-2024, 15:40:38 Critical(3) Started Unicast Maintenance Ranging - No Response received -

1039

1 month ago

MsbnakThe Many

asked in S33 | S34

S33v2 solid white light upon powering, no connection, reset fails, buzzing moise

I’ve had this S33v2 device in place with eero 6+ mesh devices and Xfinity ISP since Aug of 2023…it worked well until 2 days ago. The WiFi dropped, I assumed it to be a temporary Xfinity outage. After several hours I checked the modem and it had a solid while (greenish) light, normally its blue. The device was making a high pitched buzzing noise that I hadn’t previously heard. I disconnected both the power and coax, waited and reconnected…the light immediately turned solid white upon connecting power. I attempted to reset the device via the recessed reset button on the bottom of the device. I followed the instructions in the user manual holding the reset button for over 7 seconds, the light never changed from solid white. I’ve attempted several more times, holding the reset for up to a full minute, same result, the light never changes from solid white. Disconnecting the coax and connecting only power, the light goes immediately solid white. To rule out faulty coax, Ii swapped the cable

1372

1 month ago

S33noiseismakingmecrazyThe Many

asked in S33 | S34

Noise pitch on S33

I have an active warranty and my s33 modem is making noises and driving my entire family mad. How do I file a claim?

DocRodgThe Many

Arris surfboard sb8200 connected with service provider and double checked - registered modem and still no internet

602

1 month ago

kyler4The Many

asked in Modem - General

Modem

I am attempting to follow the prompts in the app to set up my modem. However the led lights do not turn on as expected. What do I do?

212

1 month ago

ericdebakerThe Many

asked in S33 | S34

s33 modem and router work but can't connect to network

I tried adding another s33 modem for garage using bridge mode. Didn't appear to work so I disabled bridge and now I can't connect back to my network. Spoke to isp and said all is good on their end. Please help!

536

1 month ago

GoBirdsThe Many

asked in S33 | S34

How do i initiate a warranty Claim for S33 V.1

My S33 is rebooting constantly, overheating to the point where I had to put a fan underneath it and it's no longer helping. How and where do I get the warranty process stated. My Modem is under warranty till 2025.

4323

1 month ago

JBlackThe Many

asked in S33 | S34

Arris Surboard S33v2 making constant noise after one year?

Hello, I purchased my Arris Surboard S33v2 from the ARRIS Amazon store on Jun 20, 2023, and I noticed it has been making a constant sounds lately when it was silent a month ago. I think I am also noticing buffering in videos when I was not before. What can I do while I’m still within the 2 year warranty?

1246

1 month ago

Max 318The Many

asked in SB6183 | SB6190

arris sb6183 - Router connected , unable to access the Wi-Fi internet

I have the arris sb6183 and bought a router and I can’t find name on the app and still won’t let me connected to the internet on my ps5

201

1 month ago

Jim StanleyThe Many

asked in SB8200

Adding a VPN to Arris SB8200

Is it possible to load my VPN to my Arris Modem and route it through a VPN router to cover all devices in my house? If so, are there instructions somewhere to load the VPN to the modem? Are there any special things I need to do in order for this to work? Let me know. ThanksJim

551

1 month ago

BrentthediscerThe Many

asked in Modem - General

Arris-f845

Can I change the password on my Arris f845 modem router without the use of the internet?

141

1 month ago

Decola513The Certified

asked in S33 | S34

sURFBoard Central just re-downloaded it and it’s totally different

Not liking the changes some of my devices didn’t come through doesn’t show whether it’s 5G or 2.4 very dissatisfied. Can I change back I tried.

314

1 month ago

tactrixThe Many

asked in Modem - General

Why aren't you making modems with fans in them?

Your modems, and pretty much every other modem on the planet are designed with no fans. As a result when you get above a very moderate speed of 20MB per second your modems start to overheat and then crash once they reach around 100 degrees. Extremely preventable problems if you would just install a fan, but for some odd reason no manufacturer does. And as a result every single modem from every company has this issue. Just install a fan, and it will fix it.

6212

1 month ago

Stasha4eThe Many

asked in SB8200

cant get my Arris SB8200 to stay connected

In the app I get the modem to connect to my internet and then when I try to sign into the app to use it it tells me it lost the connection try again. Many try’s help!

383

1 month ago

PlannermannThe Many

asked in S33 | S34

S34 - Unable to activate the modem with COX

Well after talking to Cox on the phone and in the store, they can’t activate my new S34 modem. This company really needs to stop advertising that it is compatible, because in Las Vegas, it is not. I hope Amazon will take it back, if not I wasted 200 bucks for nothing.

813

1 month ago

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