Modems

I just today bought and then installed my new surfboard S33 cable modem. I used my ISPs activation site (breezeline) to try and activate. It mostly seems to be connected, I get a steady blue light on the modem itself, but I can only connect to my ISPs website. When I use my browser to connect to the modem via 192.168.100.1 it shows as connected and operational. However, whenever I try to access any other site, I'm met with a 'your connection is not private' (I'm on chrome). The specific error is 'net::err_cert_common_name_invalid'. If I try to download Firefox, I'm redirected to my ISPs website.  I have already talked with tech support from breezeline who said everything looks OK on their end and that it may take up to 24 hours for 'signals to synchronize', but it's been about 5 hours since I activated it and the idea of it taking 24 hours seems absurd.  One last thing, I had originally bought a hitron modem and tried to install yesterday an

I just purchased and installed with Cox an Arris Surfboard modem model SB8200V3, which is a DOCSIS 3.1. I replaced an older version from 2019 which was a DOCSIS 3.0. The unit is working and providing a connection but the receive and send indicators are only a solid green, not a solid blue, which means it is operating as a 3.0 and not a 3.1. The tech from Cox went through and confirmed all the necessary requirements to operate at 3.1. Does anyone know why it’s not at blue or 3.1? I tried calling the for Arris, but the call always drops and is never answered. Is there an issue with Arris?

Is the SB6183 compatible to the Arris app?

Hello,      I am experiencing a few minutes of disconnection for at least once and up to 4 times per day now.  I suspect that it is due to my internet service provider is sending a bad configuration file to my modem which causes it to lose connection for a few minutes.  This is because the event log in the modem indicates that there was a bad TLV code in the configuration file.  I am unable to convince WOW to fix this since they are overly eager to replace the S33 with their own no name brand and charge me $10 a month for renting it.  Is there a way to see the configuration file that was sent so the team at ARRIS can suggest a fix?  I’m including the log errors that repeat 4 times a day generally at the same time of day.   Are there any ways to get the WOW technical support to even look at the log files (they have refused so far).  Anyway, any ideas would be appreciated…  By the way I work with RF equipment and the signals are good, low code error rates 40 dB SNR….  The last

I recently purchased a replacement Arris 2B8200 Modem to replace my old Arris 2B8200 Modem, because I have intermittent Internet outages and my ISP is CONVINCED it's my modem or router. Old Arris 2B8200 ModemGreen power light Blue in/out boundGreen globe/Internet iconSuccessful Internet connection  New Arris 2B8200 ModemAll green and no Internet connection  I'm convinced I have a dud but I'm open to suggestions.

We have Xfinity 500 mbps using an s34 and a netgear mr60 mesh system. Rarely get more than 250 mbps

My SB8200v3 no longer works it only has power light & no others on.Called Cox cable & the tech checked signal from the neighbourhood underground “riser” to the modem. He replaced/ upgraded the cable from the side of the house to the modem.  He then installed a cox-cable modem & it worked like a champ. The tech said it is definitely a bad modem, I have to agree.I even tried the reset...The modem is 9 months old and I would like to return, how do I start the process.

I am pretty certain I know the answer but wanted additional validation. I purchased an Arris S34 because my old Motorola MB8600 was having some issues and figured I might as well go with the latest with improved uploads. Initially the Arris S34 worked great and I was getting upload speeds of 320mbps which was impressive but would then lose connection after 30 minutes and rarely reconnect on a power reset. After dealing with Xfinity offshore level 1 tech hell for several days I had another tech come out to my house who indicated the tap box needed to be replaced. I reconnected my MB8600 and ran the Spectrum Analyzer. It's noisy and uneven. Around 400 MHz and again near 950–1000 MHz. Above 950 MHz, the signal sharply falls off to the noise floor. Screenshot: (edited personal information)Event log:      Time Not Established     Critical (3)         CMSTATUS:US_Diplexer_Mode_Change:Fixed Initial, 5-42MHz.       Time Not Established

Hi, I had my surfboard SB200v3 connected to a secondary device called a Gryphon. I want to disconnect my Gryphon and just connect to my Wi-Fi using my Arris. But when I go into my WiFi settings on my phone, I don’t see any account that might be my surfboard. What am I looking for? What will it be called? If I have to manually add the account which numbers from the bottom of the device am I supposed to add in?thank you!

My SB8200 kept losing connection and now will no longer reconnect. I have went through the power cycles, hard resets, and replaced the coax cable. It feels like it’s running hot in-spite of being out in the open and has been moved away from everything. I have xfinity gigabit internet and was told that it was compatible.  What can I do to get this modem replaced as I haven’t had it that long

I can’t find my SS ID

My internet provider says I need to set up the WIFI ip address for my wifi router. How do I do that? 

Hot to the touch. I can barely pick it up in summer. I have it sitting on my A/C vent with the furnace fan running 24/7. Temps read over 100 degrees F. Is this normal? It DOES affect my internet connection, signal get dropped and is very slow at times.

I places an order for a S34 Modem this past weekend, but have not yet received a confirmation email.  Checked spam folder and nothing.  I did receive a “Tell Us What You Think” Review email from Arris, but no order confirmation email Please advise,Thank you

Any downloaded software for a PC computer running Windows 11?

In most cases, the modem’s Status page can be accessed by browsing to the modem’s address 192.168.100.1 from a client connected to the Wi-Fi router or connected to the cable modem. If you’re unable to get to the modem’s login screen, the workaround is to manually assign IP addresses in the device (Wi-Fi router or PC) that is directly connected to the modem.  NOTE: The workaround requires knowledge of assigning IP addresses to the PC or Wi-Fi router.  Refer to the user manual for instructions. Wi-Fi Client OnlyIf you only have a Wi-Fi client, the only workaround is to change the Wi-Fi router’s WAN IP address.      Log in to your Wi-Fi router’s settings page and navigate to the WAN or Internet settings.  Set the WAN IP address to Static and enter the following network addresses. IP Address: 192.168.100.200 Subnet: 255.255.255.0

Is the SB8200 compatible with AT&T DSL internet?

my wireless printer will not connect 

Arris router- SB8200  Hey everyone, I’m trying to use my company VPN for my work computer with Cisco. I keep getting an error message saying my current location is restricting access to the internet, well I know my internet is working fine and when I talked to my provider they mentioned it could be the router. Does anybody have an idea of why I need to do to allow my company VPN to connect to the computer 

I have a SB8200 and use to have wow as my SP. Well I now have spectrum and it is still showing wow on the aris app under device details. How can I correct this?

Xfinity did a two week upgrade to infrastructure in our area and since it has been completed, my SB8200 goes down 5 or 6 times a day, typical for 10 to 15 minutes each time.  Xfinity is telling me that the modem may no longer be compatible with the newer signals.  I have a tech coming, but not sure what that will do.  keeping up with technology is always a moving target.

I purchased a SURFboard S33v3 modem a few months ago, but recently it frequently drops connection. I have tried multiple resets without success. My ISP confirmed that the line is fine and the issue is with the modem. After swapping the modem, my internet has been stable, which further confirms the S33 is defective.I would like to request warranty support for the S33. However, when I try to submit the request on the warranty page, it keeps saying that the model does not match the serial number. Could you please assist me with this issue?

SB8200 will not power-up, no lights.  Website will not validate the S/N to reach tech support.  Confirmed 12v at plug.  Purchased new Jan 2024, so still within warranty.

I recently purchased the surfboard Wi-Fi cable modem, and my HP computer will not allow me to gain access to the Wi-Fi. I have to use a ethernet cable to get on the Wi-Fi network. Isn’t that supposed to be a wireless modem? Am I doing something wrong?

​@SURFboard Support ​@SURFboard Moderator I am getting the following message when trying to check the warranty status of my S33 modem:“We were unable to locate your serial number. Please check your model number and serial number andtry again. This information can be found on the label in back or on the bottom of your device.”Please help me correct this error so I can get support with my failing modem.