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eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

328 Topics
H
The Many
HadjaThe Many
asked in SVG2482AC
Unable to connect Wi-Fi on SVG2482AC and looking for Wi-Fi password

I connected to xfinity and can't locate my username and password on the wifi, it has a different username and I need my password 

1
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Guardians of the Gateways
1 month ago
H
The Many
HadjaThe Many
asked in SVG2482AC
Username and password to connect internet on SVG2482AC

Wifi name is different from one on modem, xfinity needs the right username and password to connect the internet for me

1
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Guardians of the Gateways
1 month ago
M
The Many
mo moneyThe Many
asked in eMTA - General
DG3450A modem not connecting to Zscaler VPN

Hello, I am trying to connect to zscaler for work and am currently not able to. My ISP says they do not block any ports so the only other thing that may be blocking the connection is the modem. Is there a way to find out if the modem is blocking the connection?

1
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Guardians of the Gateways
1 month ago
M
The Many
MelanieLittleWalkerThe Many
asked in eMTA - General
DG3450 - Unable to login the GUI web portal due to incorrect password

After I type 192.168.0.1 in my browser then it sends me to the login. The username is already typed as admin but when I type the preshared key from the modem it says its invalid 

1
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Guardians of the Gateways
1 month ago
H
The Many
HgirlcvfThe Many
asked in SVG2482AC
Unable to login the GUI web portal to change password - SVG2482AC

The manager app is connecting to the WiFi gateway but won’t let me log in to my account to be able to change passwords and everything? It keeps saying network connection lost even though I’m still connected

1
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Guardians of the Gateways
1 month ago
I
The Many
issaquahThe Many
asked in T25
Two phone number on one port - T25

Comcast provided me with two phone numbers. On my previous Arris modem they could configure the modem so both phone numbers were accessed thru one jack on the modem. Comcast claims this is not true on the T25. Must I use both jacks on the modem in order to have both phone numbers?

1
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Guardians of the Gateways
1 month ago
M
The Many
MajestyThe Many
asked in eMTA - General
Upgrade Arris DG1670 to newer model

I am using Sparklight and considering stopping the lease on their Arris DG1670. This is an old modem/router. Any recommendations for a newer model. the speed I am using is up to 300 GPS. I would need the WIFI to be 2.4 GHz N + 5 GHz AX.If I continue my lease with Sparklight they would provide a  Hitron Coda 57. I have not had experience with the HItron. Any thoughts?Any feedback would be appreciated.

3
M
The Many
1 month ago
D
The Certified
drossettiThe Certified
asked in SBV2402 | SBV3202
Arris SBV3202 stutter before dial tone

For a newly installed SBV3202 with Comcast, everything is working great for both internet and voice but there’s one remaining irritating problem: regardless of Comcast voicemail status I get a stutter tone before every dial tone. Comcast tech came out and we could not clear it, including communicating with the central office who reprovisioned the modem, reset all features on the headend switch, and we of course power cycled the modem. We also tried it with the battery installed and without.More details: Battery LED is always off, I get reasonable text on the modem’s CM State page of “No Status Reported” and with the battery in it shows a Battery Serial Number and Part Number. The SBV3202 manual says on p. 21, “The SBV3202 will transmit a two-second stutter tone when the battery level is low.” But I don’t think it’s low (Batt LED off, modem works fine when I pull the plug). Again, I tested this both with battery IN and OUT.Has anybody else experienced this, or any more ideas? It’s not a

6
D
The Certified
1 month ago
M
The Many
mgferreiraThe Many
asked in SVG2482AC
Open Ports 80 and 443

I need to have ports 80 and 443 opened on my router

1
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Guardians of the Gateways
1 month ago
J
The Many
John NewmanThe Many
asked in eMTA - General
Arris BGW210

AT&T is scheduled to install an Arris BGW210 modem in my house. The modem was designed and manufactured by Arris for AT&T.Would you please let me know if the modem has any P65 Warnings? if so, what part(s) of the modem have the Warning, where are those parts located, and are there any measures a customer can take minimize the potential risk? Thank you where your answers.John Newmanjohnrnewman@gmail.com

1
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Guardians of the Gateways
2 months ago
A
The Many
AidenAsher20The Many
asked in eMTA - General
webGUI username and password was changed on DG3270A/NA

Hi so i have a Arris DG3270A/NA router that was given to me and i Can't even logging in the webGUI cuz i think the webGUI credential username and password was changed please reset the webGUI credential username and password to factory default on DG3270A/NA router

1
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Guardians of the Gateways
2 months ago
S
The Many
stchurch61The Many
asked in T25
Dead T-25

I purchased a T-25 at Best Buy on June 5, 2024 and successfully activated for Internet and phone service with my provider. Today I returned home and all of the lights were off on the modem and I didn't have Internet or phone service. I tried resetting use the button on back but nothing. Can you provide any other troubleshooting advice or instructions for repair/replace? Thanks

3
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Guardians of the Gateways
2 months ago
W
The Many
wbsubwayThe Many
asked in eMTA - General
Guest Wi-Fi on TM602G/115

How do we enable guest wifi on our Arris router for our Subway restaurant in Whitesboro? Can I do it remotely or does it have to be done in the store? Model is TM602G/115.Thank you!Ashley Mims

5
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Guardians of the Gateways
2 months ago
V
The Many
VivicaisThe Many
asked in eMTA - General
App to set up the DG3450

I have a DG3450 and I’ve downloaded all 3 apps and none of them work with this device. Does anyone know which app to use to manage this device? 

1
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Guardians of the Gateways
2 months ago
D
The Many
dmckeehan503The Many
asked in SVG2482AC
SVG2482AC not showing connected devices on GUI web portal

eMTA & DOCSIS Software Version: 10.0.X.SIP.PC20.CTSoftware Image Name: SVG2482AC_2.2p14s4_PROD_seyAdvanced Services: SVG2482ACPacket Cable: 2.0 using modem/router on Optimum cable internet.  recently i’m unable to see any connected devices or ip addresses of the devices.  

2
D
The Many
2 months ago
G
The Many
GamedoreThe Many
asked in T25
Password reset on T25

I received a used t25 modem from a realtor friend of mine. I do not have have access to the password, and I don't see it anywhere on the modem. Is there a way to reset it without having the old password? Thanks. 

1
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Guardians of the Gateways
2 months ago
A
The Many
almeyercoThe Many
asked in SVG2482AC
arris svg2482ac router swap out, no internet connectivity

Previous svg2482ac taken out by lightning.  Replaced with same router, was able to activate it with Xfinity but cannot connect to the internet 

1
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Guardians of the Gateways
2 months ago
J
The Many
JohnnyuThe Many
asked in T25
what router to purchase that is compatible with the T25 modem

what router to purchase that is compatible with the T25 modem

1
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Guardians of the Gateways
2 months ago
V
The Many
vanbriThe Many
asked in SVG2482AC
Cannot connect I-phone to SVG2482ac Wi-Fi and intermittent internet connection on SVG2482AC

As of 2 days I am unable to connect my I-phone to SVG2482ac Wi-Fi. All the lights are on and it is displaying Online. X-finity Tech Support informs me that the modem needs to be replaced. How can I check if what X-finity says is true? Also, the modem seems to be slow and dropping devices.

1
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Guardians of the Gateways
2 months ago
T
The Many
ttripoltThe Many
asked in T25
Unable to Login GUI portal on T25 problem

I am unable lo log into the T25 Surfboard modem with 192.168.0.1 What am I missing? Please help!

1
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Guardians of the Gateways
2 months ago
T
The Many
TRIS11The Many
asked in eMTA - General
Arris NVG578LX - All google speakers now not working correctly

Hi. Really odd one here. I had a new router around 2 months ago. Changed the ssid to match the old one. Been working fine for the last 2 monthsThe last few days they have all being playing up, but I can't understand why.“There is a glitch”, “something went wrong”. “Your device is not set up”(but it is)We have 3 google home, 3 gen 1 minis and 2 gen 2 minis. All playing up.I've removed them all from home, reset them all. Re connected them, but I'm getting the same issues. Router is Arris NVG578LX, ISP is youfibre.I can't see any setting to change in the router. No AP isolation.Any ideas please.

3
T
The Many
2 months ago
M
The Many
mark_w1The Many
asked in SVG2482AC
SVG2482AC Telephone Touch-Tone Dialing no longer works after many years

I have Xfinity(comcast) and the phone suddenly stopped working in touch-tone mode.  Press buttons but dial tone continues as if no buttons were pressed.  Reconfigure phone to Pulse-Dial like the old rotary phones and it works fine.  Of course in this mode I can’t get to my voicemail and it is very annoying to wait for the numbers to dial.  I have replaced the phone and xfinity support is clueless and doesn’t even know that there is more than on dialing mode.  I am not sure if this is a xfinity responsibility to auto recognize which dialing mode is being used or a gateway responsibility.  Can anybody confirm?If it is a gateway responsibility is there a configuration parameter or is it auto and simply failing now?

3
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Guardians of the Gateways
2 months ago
E
The Many
emsodoThe Many
asked in T25
T25 can't check or update firmware

I have a T25 modem and XFinity as my cable provider. Apparently I am not getting the internet speeds available because the firmware on my modem is not up to date. There is no information about the firmware version on the surfboard app that is connected to the device, and I'm also not able to log into the modem settings using the IP address and any browser. I just get an error message saying that that IP address cannot be accessed. Of course my warranty on the modem just ran out last month, and I do not want to pay $40 to access the surfboard customer service. Has anyone had this issue where they cannot locate the firmware version let alone log in to their account to update it?I am aware of the disputes between weather it is Xfinity or Arris that has the capacity to update the firmware. I was just on a very long phone call with Xfinity and they are insisting that it is nothing on their end to update the firmware. I have unplugged the modem several times to force a reset, but without bei

5
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Guardians of the Gateways
3 months ago
H
The Many
HawkeyeThe Many
asked in SVG2482AC
no internet doe the past five hours on SVG2482AC

Svg2482ac won’t connect to the internet.

1
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Guardians of the Gateways
3 months ago
H
The Many
HawkeyeThe Many
asked in SVG2482AC
No internet on SVG2482AC

Transferred service to my own modem but having trouble connecting to the internet.

1
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Guardians of the Gateways
3 months ago
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