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eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

312 Topics
C
The Many
CarlsonThe Many
asked in eMTA - General
New replacement model for the TG862

What model does Arris offer to replace an old model TG862. My Xfinity is 500 mb and I must have a standard land line phone connection and WIFI for two tablets. Main computer is hard wired.

1
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Guardians of the Gateways
2 months ago
R
The Many
RtarbellThe Many
asked in T25
Issue on Xfinity Stream with T25

I recently purchased and activated a new T25 modem with voice. Having a problem with the Xfinity Stream service. Xfinity stream works fine for a few days before becoming non-functioning on all devices. After many failed attempts to restore stream service, I've found that going through the modem activation prosess restores Xfinity Stream. Any suggestions on what to do to avoid repeating the activation procedure? Modem works fine otherwise.

3
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Guardians of the Gateways
2 months ago
S
The Many
seattlerustThe Many
asked in T25
Connecting Voice Modem to other phones - T25

I recently moved from my long time home to an apartment. I was receiving xfinity phone service through a voice modem and had numerous phone jacks in the house, all of which worked through the single modem’s connection. In my new apartment, I have a number of phone jacks but can’t find a way to make them work with my new Arris T25 Modem. Only the phone attached to either of the two outlets on the modem will be connected. I tried connecting the modem to one of the jacks, then nothing worked. Any thoughts?Thanks,SR

3
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Guardians of the Gateways
2 months ago
A
The Many
ArlenThe Many
asked in eMTA - General
TG3442DE Arris problem only power on

Hi I have problem with my modem Arris TG3442DEOnly power is on i make all troubleshoots but i cant do reset please help

4
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Guardians of the Gateways
2 months ago
R
The Many
RabbithillThe Many
asked in SVG2482AC
svg2482ac - Unable to activate the modem with CM Mac address

I cannot activate the surfboard SVG2482AC with Xfinity as CM MAC id is not recognized.

1
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Guardians of the Gateways
3 months ago
M
The Many
myinternetisnotworkinThe Many
asked in SVG2482AC
SURFboard SVG2482AC Connected but no internet

I recently got this new modem to replace my old one after a outage bricked my old one, I got it set up last night, activated with xfinity and everything, yet every device I connect to it says "Connected, No internet" I've even connected my netgear router to it and it gives off the same No internet signal.I've tried everything, turning it on and off, factory reset and nothing works, still no internet.I can't even login to the router either, always a black screen when I go to the website, I'm typing this on my phone.

3
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Guardians of the Gateways
3 months ago
D
The Many
dawiroThe Many
asked in eMTA - General
tg3442 unable to change admin password

I have router Arris TG3442, I’m login to router and trying change password to another, but I got error “Bad password! Please retry with allowable characters and required complexity.”, I’m trying for example password cVdY4uWkdQM! which fit to requirements. Does anyone had the same issue? Do you know how to fix it? 

8
I
The Many
3 months ago
S
The Many
Sebas2323The Many
asked in SVG2482AC
order cancel SVG2482AC

I ordered an Arris modem and I need to cancel the order since Century Link isn’t compatible with this type of modem. can the order be cancelled? Order number #59552

4
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The Many
3 months ago
R
The Many
rlmiller9The Many
asked in eMTA - General
WPS for my wireless printer on NVG468MA

I don’t for the life of me see this extremely useful button on the routerIs it hidden somewhere?Can someone suggest how to find and or enable or how else to setup a legacy wireless printer. pretty frustrated wtih this.Ray

1
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Guardians of the Gateways
3 months ago
D
The Many
dawiroThe Many
asked in eMTA - General
Configure the parental control to block devices on [TG3442S]

Hi, I have some issue. For about 15 min I hadn’t internet access from my laptop, I had connection with router via WiFi but no with internet (other devices had normal connection with internet). I checked router `Parental Control > Reports` and in report from today I can seeDevice MAC:XX:XX:XX:XX:XX:XX 5640 attempts 17/05/2024 17:15:01 Device Blocked  Where `XX:XX:XX:XX:XX:XX` is MAC of my laptop.I have not configured blocking this device in `Parental Control > Managed Devices` settings. Where yet can be configured blocking some devices in router configuration? How to find why it was blocked?    

2
D
The Many
3 months ago
D
The Many
dao257The Many
asked in SVG2482AC
Battery and wps button on SVG2482AC

What does the battery symbol mean?What does WPS button stand for on top of modem?

2
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Guardians of the Gateways
3 months ago
F
The Many
FelindaThe Many
asked in SVG2482AC
no internet and led light blinking for 2.4g on SVG2482AC

Setting up the SVG2482ACAfter having followed the instructions as to how to set up, I cannot connect to the Internet. Upon looking at the front of the modem, the 2.4 GHZ light is blinking. All the others are solid. Help!Thanks!

1
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Guardians of the Gateways
3 months ago
S
The Many
sullivanmmsmThe Many
asked in T25
Wi-Fi name and password setup of T25

I am unable to see my newly setup T25 modem to change the network name and password on the xfinity app

1
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Guardians of the Gateways
3 months ago
R
The Many
Rishme23The Many
asked in SVG2482AC
SVG2482AC change Wi-fi edit is disabled.

After clicking edit the entire form is displayed with a message stating to use the app.  There isn't a capable app

1
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Guardians of the Gateways
4 months ago
R
The Many
Rishme23The Many
asked in SVG2482AC
surfboard cant update ssid looked says to use app on SVG2482ac

After registering with Xfinity no longer able to adjust ssid?

1
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Guardians of the Gateways
4 months ago
R
The Many
rkowalewiczThe Many
asked in SVG2482AC
Compatibility with Xfinity internet with voice on SVG2482-AC

I just purchased a SVG2482AC Surfboard. I have Xfinity internet with voice. They told me it is not compatible with my internet.

3
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Guardians of the Gateways
4 months ago
M
The Many
MDiaz95The Many
asked in SVG2482AC
No internet- SVG2482AC

Need help connecting to internet

1
J
The Many
4 months ago
N
The Many
NehrmantrautThe Many
asked in SVG2482AC
slow speed on svg2482-AC

I have a Arris Surfboard svg2482ac modem. Cable company says I have 300 speed but am only receiving 90 speed. Is this modem capable of 300 and if so what do I do.  Thank you

1
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Guardians of the Gateways
4 months ago
S
The Many
StatmanThe Many
asked in T25
SSID for 2.4 GHz for T25

I know I am supposed to find the SSID and WiFi Key on the white label on the bottom of the Arris Model T25, but it is not there. Now what? 

1
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Guardians of the Gateways
4 months ago
P
The Many
Prayer5The Many
asked in SVG2482AC
how to turn on dual band svg2482ac

trying to turn on dual band 

1
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Guardians of the Gateways
4 months ago
R
The Many
RandleRoseThe Many
asked in SVG2482AC
SVG2482AC - no Internet

I just purchased a SVG2482AC (new from Best Buy) to replace an owned TG862G since I upgraded my Xfinity plan to 500 Mbps. I’ve scanned all of the community questions, but I don’t see the answer. I followed the setup instructions but in #6, to open a web browser and enter xfinity.com/activate.  I’m using Chrome on a MacBook Pro with MacOS Monterey 12.7.4.  The website said I had to use my mobile app to activate.  So I attempted to activate from my iPhone but it couldn’t activate and sent me to a customer service person who entered my CMAC # and activated my gateway. The Power, US/DS, and Online lights are solid white.  The 2.4 and 5 GHz lights are mostly solid but occasionally flicker.  He said his system recognizes the CMAC # and it corresponds to the model type - but wasn’t able to see a response. I have a Ethernet cable indicating Green Connected.  The WiFi is green connected.  I’m able to connect to the Arris Web Manager using the admin and passcode - was able to change the password

1
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Guardians of the Gateways
5 months ago
P
The Many
pgale19The Many
asked in eMTA - General
battery for tg4482A

Does my new TG4482 have the Li-ion battery?

1
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Guardians of the Gateways
5 months ago
C
The Many
CharleybrThe Many
asked in SVG2482AC
Firmware update on SVG2482AC

I've been tryin to update my firmware on svg2482ac  but I can't find it

1
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Guardians of the Gateways
5 months ago
S
The Many
steveroyThe Many
asked in eMTA - General
MoCA setting disables itself after every modem restart - TG3452A

Hello everyone. The MoCA configuration on my Arris TG3452A modem keeps going back to disabled after a restart. So every time an outage or anything happens that restarts the router, I have to go to the only part of the house where WiFi works, log into the device, and re-enable it so the extenders work again. If I’m not home, then everyone is up in arms. We work from home, so that’s a problem.Does anyone have a clue why this setting would switch itself off on a restart?The thing I’ve had this modem router for years and it used to retain its MoCA configuration just fine. For some reason this problem started a few months ago when we switched to a faster service tier. I can’t say it’s the cause of it, but it coincided with it. I’m wondering if a firmware update introduced the issue.Two people at my ISP said it must be a faulty unit. They swapped it for a new one. I just tested it by simply restarting it (not resetting it, just restarting) from the web interface. Same problem.A third person

1
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Guardians of the Gateways
5 months ago
L
The Many
LoriThe Many
asked in SVG2482AC
TV won't connect to internet on SVG2482AC

I purchased SVG2482AC today. Activated it through my internet provider, set up the network name and password. My laptop connects fine, my cell phone has WiFi, but my TV says it can't find my network….  and for the Catagory question, I don't see anything pertains to the ARRIS SURFboard that I have…  just picking the first option...

1
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Guardians of the Gateways
5 months ago
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