G54

How can My modem reset to factory settings without me?  Xfinity said it wasn’t them and the modem might be malfunctioning.  The modem is less than 6 months installed.  Been having network issues ever since I connected it to Xfinity.  Thanks.

To be honest I’m very disappointed so far with my G54, but mainly for one reason, no VPN. (Nothing wrong with speeds/channels/etc.) I want to protect my entire network, but several reviews I have found online say the G54 will not support a VPN (Example, NordVPN, ExpressVPN, etc.), nor do I find an example in the user guide. (which also happens to look like a recycled S33 guide), on how I might set one up.I do see a mention of VPN under IPV4 Maximum Security (see attached image), but have found nothing on how to set one up, if it is even possible. I’m seriously contemplating returning this product if I’m unable to setup a VPN, but I might have missed my return window, and this wasn’t a cheap product. How in 2024 would this not be supported?Will there be a firmware update that enables this feature? I would even pay a on

For the past month, I’ve been having issues with losing internet on my G54.  When it happens, unplugging and replugging resolves the issue temporarily.  The issue will go away for several days and then resurface to the point where I’ll have to reboot 2-3 times in a single day.  This has made troubleshooting with my ISP difficult, since they make every effort to avoid sending a technician.  However, the reason I’m posting this here is because I noticed that even when I have no internet, the light on my router/modem is steady blue to indicate that everything is working fine.  Furthermore, I recently went into the GUI and noticed that ALL of the event logs and system logs are completely empty for the past 90 days.  I’m curious to know if anyone else has experienced this with their G54 where there’s no internet but the router/modem itself thinks everything is totally fine.

I assume from the product webpage that this is not compatible with ooma (digital voice).  Please verify this. Is it compatible with Ring Cams (voice also)?  Alexa”  Hue Hub? For those that have purchased this, are there any issues with it?

I recently purchased a G54 modem/router and have been connecting my devices.  However, my Samsung TV about three years old will not connect to the WIFI.  All my other devices seem to connect easily.

I recently set up a G54 Modem/router in Xfinity without issue. Devices started connecting right away and I have no connection issues. However, Connected devices do not appear either on the app or web page. My Asus wifi7 router showed everything, This shows nothing.  Any idea how to get devices to appear in the connected list? 

what to be entered instead of "admin"  ?

I have G54 and it is setuped and work with no problem. I can access to admin backend using my email and password from modem interfaceI installed the surfboard app on my phone and I am trying to login into app with hope it can allow me to check status of my router without need of login at web interface.However on the welcome screen on phone where it says enter your email address,  the username is set to admin and it down not allow change it to my actual email ( it is read only set to admin).  Why the username is hard coded? I left the username as admin and  entered my password. then clicked on sign in.  It shows error message that can not login into system which make sense. however there I can click on Continue On boarding button but this time it displays the welcome screen again with login input and allow me to enter my email address. I see my email is already  there. great. however unlike previous welcome screen this form does not have password input.Now i

How do I turn off the wifi on the Surfboard modem/router combo?? We are installing the eeros mesh system. 

On the G54, can you manually set 5 MHz to a specific channel?

Are there security features on the G54 surfboard?

My new G54 WiFi 7 cable modem router is unable to connect above 1Gbps. Cox has listed in their documentation as G54 802.11AX modem and no setting within their system will allow modem to work above 1Gbps. If box/documentation says compatible with Cox, Charter/Spectrum, or Xfinity, is that only compatible at 1Gbps or 2Gbps?

I’ve tried this setup and am still not able to connect not only Apple devices to the 6GHz network, but any other Wi-Fi 6e devices as well.On Xfinity internet Firmware Version:AC01.01.024_111023_G5X.04.20.121SDK:QCA_Networking_2022.SPF.12.1 CS1Wi-Fi Driver:WLAN.HK.2.8-01357-QCAHKSWPL_SILICONZ-1 v1

We tried all we could and Optimum even sent out a tech and he said they were getting numerous errors while activating the G54 internet . He said they finally got it successfully activated but the modem for a few seconds flashed a solid blue then green light and flashing green light ever since and hasn’t connected to the internet yet. I can get into the Surfboard central app features of the modem by continuing the install process without internet but that's it.

Newly bought G54 and service with Spectrum. Initially was working very well. Today, many websites can not load and others are dial up slow. Spectrum of course bounces this to Arris as there appears to be some service and feel its no longer their problem. They insisted for a hard reset as some channels are not working correctly and Arris would be better suited for fixing this. What is ACTUALLY the problem and what is a step by step process on how to remedy it, without getting bounced back and forth. 

Whenever I try and add a Manual Static IP for a device that is NOT a NAS, (An HP Multifunction in this case), I always get the error message “Invalid Input!”And when I try to add my iMac, I don’t get an error message, but it also does not subsequently show up in my Static IP list.Is this feature bugged?

Does the G54's 5GHz band have 160MHz channel width?Or is it limited to 80MHz?

I installed my g54 modem, activated it with Xfinity. It is showing online with Xfinity but when I connect to the g54 it tells me no Internet available. I can not connect with the surfboard app or by typing in 192.168.0.1, have reset the modem but still says no Internet.

I just bought a g54 arris modem and there are no lights on the front panel only the power light, Xfinity can not activate my modem.

Help,Im a Cox Cable user, going from the panoramic V8 (best modem they offer) to the now G54.I would like a solution or other options about the way the Ethernet ports work in the back.,First question: I left the cox modem because when in bridge mode only one port works. Im hoping thats not the case with the G54?2nd question: if in fact, this is the same situation… What do i do now to get my current Google Pro 6e wifi mesh system at speeds faster than just 100-200 MGPS?? I run my fast ethernet port to my 2.5 multiswitch to direct connect 2 laptops and 2 xbox systems. All of which will hit 2-2.3Gigs of speed. Problem now is i have no ports left over from Modem. i even tried using a port from the switch. Neither was a success. I spoke with Google and Cox and couldnt get them both on the same page and were of no help, both said to do opposite things.3rd question: Does Arris modems offer a way to turn off there WIFI only? this way im not running into “d

I am looking to purchase the G54. The location will be on the main floor of my house, but my office is on the 2nd floor. Is there an extender I can connect to the G54, so I can access an ethernet connection in my office?

Can i connect a switch to the 10G port on the G54 ?

how do i connect my arris g54 to my arris 133 mesh system

All of my devices have connected to my new Arris 54 WiFi Cable Modem except for my SurfacePro. How do I get my SurfacePro to be able to connect to my G54?  Thx

So I have the IPv6 Enabled but not working so how do I set up??? Using Comcast Internet provider.