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G54

DOCSIS® 3.1 Multi-Gig Cable Modem & Wi-Fi® 7 BE18000 Router

  • 74 Topics
  • 245 Replies
74 Topics
K
The Many
KingWizard23The Many
asked in G54
G54 WIFI/Bridgemode/1Gig ethernet ports/2.5multiswitch/ HELP!!

Help,Im a Cox Cable user, going from the panoramic V8 (best modem they offer) to the now G54.I would like a solution or other options about the way the Ethernet ports work in the back.,First question: I left the cox modem because when in bridge mode only one port works. Im hoping thats not the case with the G54?2nd question: if in fact, this is the same situation… What do i do now to get my current Google Pro 6e wifi mesh system at speeds faster than just 100-200 MGPS?? I run my fast ethernet port to my 2.5 multiswitch to direct connect 2 laptops and 2 xbox systems. All of which will hit 2-2.3Gigs of speed. Problem now is i have no ports left over from Modem. i even tried using a port from the switch. Neither was a success. I spoke with Google and Cox and couldnt get them both on the same page and were of no help, both said to do opposite things.3rd question: Does Arris modems offer a way to turn off there WIFI only? this way im not running into “double NAT” situations. This is Googles

1113
plemans
Legends
9 months ago
J
The Many
joegnjThe Many
asked in G54
Connect extender to the Surfboard G54

I am looking to purchase the G54. The location will be on the main floor of my house, but my office is on the 2nd floor. Is there an extender I can connect to the G54, so I can access an ethernet connection in my office?

1282
plemans
Legends
9 months ago
C
The Many
cuetop209The Many
asked in G54
Using a Netgear switch with the 10g port on the g54

Can i connect a switch to the 10G port on the G54 ?

352
C
The Many
9 months ago
S
The Many
Speterson325The Many
asked in G54
How do I connect G54 with mesh system.

how do i connect my arris g54 to my arris 133 mesh system

2442
plemans
Legends
9 months ago
T
The Many
TWiyrickThe Many
asked in G54
SurfacePro will not connect to G54

All of my devices have connected to my new Arris 54 WiFi Cable Modem except for my SurfacePro. How do I get my SurfacePro to be able to connect to my G54?  Thx

201
plemans
Legends
9 months ago
T
The Many
timstackThe Many
asked in G54
How to setup IPv6 with G54

So I have the IPv6 Enabled but not working so how do I set up??? Using Comcast Internet provider.

15210
S
Guardians of the Gateways
9 months ago
J
The Certified
jame338The Certified
asked in G54
G54 Quality of Service (QoS)

Does the G54 have a the Quality of Service (QoS) feature to manage and prioritize bandwidth priority?If not, any good reason why QoS is excluded?

301
S
Guardians of the Gateways
9 months ago
C
The Certified
Corndog106The Certified
asked in G54
G54 needs newer firmware. Xfinity blaming Arris.

G54 shows to have firmware AC01.01.015_051923_G5X.04.20.121  trying to get Xfinity to update on their end but they blame Arris saying the file should be here somewhere. This one is on their “enhanced network speeds” list so it should work but I believe the firmware is the holdback. Any thoughts or help would be appreciated.

4119
C
The Certified
9 months ago
R
The Certified
rickdeThe Certified
asked in G54
Photos getting corrupted while image transferring in G54

I’m suddenly having photos on my remote drive showing up as corrupted with distortion and lines running through them. These images are transferred between my MacBook Pro and the Synology Raid via WiFi. The image can look fine on my computer but as soon as it’s transferred to the drive, it is corrupted. Or an image on the drive can look fine but then when I reopen it a few minutes later, it is corrupted. I suspect the G54 is causing this. How can I test for it and fix it?

15512
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Wi-Fi Warriors
9 months ago
C
The Many
C1ATraderThe Many
asked in G54
G54 - Unable to connect laptop through wifi

WiFi signal is not being seen by my laptop, my laptop does see all the neighbors WiFi signals in my area. I have ten other devices on line with no issues, cell phones, smart TV's, iPads, all work fine on the WiFi, never seen this before, did reinstall on the NIC, updates on the PC, and NIC, ideas, help, greatly appreciate it. BTW, hard line CAT 6 works great. 

703
plemans
Legends
9 months ago
S
The Many
saphishThe Many
asked in G54
G54 - WPS button

Does this modem and router combo have a WPS button?

1331
plemans
Legends
9 months ago
S
The Many
saphishThe Many
asked in G54
G54 -creating wifi name and different bandwidth to connect old device

Is there a way to create different wifi names for the different bandwidths? my older device (Surface Pro 3) can’t seem to connect to the wifi network at all

321
plemans
Legends
9 months ago
P
The Many
PorqpynThe Many
asked in G54
Intermittent internet connection on G54

For the past few weeks my internet has gone out almost every day.  Resetting the modem seems to fix it, at least temporarily.  I’ve talked to Xfiniity several times and they say I should replace the modem, yet several nearby neighbors have had the same issue and it’s unlikely that all of our modems would malfunction at the same time.Unfortunately I don’t have much expertise with modem/internet setup and I have no idea how to troubleshoot it.  Any advice?

2473
S
Guardians of the Gateways
10 months ago
A
The Certified
abandon_gerundsThe Certified
asked in G54
G54 New Setup

Super excited my G54 will be here in a few days and had a setup question. I will be splitting my network into multiple SSDIs for some devices that will only connect to a 2.4Ghz SSID. but my question is all my other devices will connect to the 5Ghz high band. Is it possible to only broadcast the 2.4Ghz band and the 5Ghz high band. Either hide the 6ghz and 5Ghz low band or disable those two bands? 

2257
plemans
Legends
10 months ago
M
The Many
MwarshaThe Many
asked in G54
g54 wifi not reaching all areas of home

We recently switched to the g54 modem/router. It advertises that the signal will reach 5,000 sq ft, which is why we bought it. We were hoping to avoid a mesh system again.  our house is just under 5,000 sq ft and the modem/router is located around the middle of the house on the main level (our home is 3 levels with the basement). We are having difficulty getting good signals at the corners of the house.  what is our best option for extending signal into the corners?  Do we have to do another mesh system?  Would this mean that we would have to use the bridge mode?  Or is there a way to extend the signal without completely bypassing the g54’s router?   We are not terribly tech savvy so any guidance and product suggestions would be appreciated. 

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M
The Many
10 months ago
B
The Many
brendant1960The Many
asked in G54
Compatibility with Atlantic Broadband -G54

Does anyone know if the arris G54 is compatible with Atlantic Broadband (now Breezeline in New Hampshire)

261
S
Guardians of the Gateways
10 months ago
E
The Many
embuchan68The Many
asked in G54
Internet is working, modem showing offline on ISP end - G54

I am having the same problem with the G54 Modem/router and Xfinity.  The modem is active, and I am able to use devices and stream while connected to it, but on Xfinity’s end, it appears offline. I also can’t complete the instillation process in the Surfboard app and without these two steps I can’t test speed and know if my large investment is really worth it.

2174
plemans
Legends
10 months ago
M
The Many
MRAThe Many
asked in G54
G54 Bridge Mode Slow Download Speeds

I am not sure what I am doing wrong, but I get my normal download speeds when the bridge mode is disabled which is around 900, but when I enable the bridge mode option, my download speed is 200 or less. The upload speed seems to be the same. Any thoughts or do I need to return this modem?

922
plemans
Legends
11 months ago
R
The Certified
ronpThe Certified
asked in G54
G54 Bridge Mode

I am looking to use the bridge mode on G54 in order to connect to a tp-link Omada device to balance load with the tplink device. the Omada device does not receive any data from the G54 after enabling bridge mode in the arris g54. am i missing something on the surfboard side?  

1296
S
Guardians of the Gateways
11 months ago
R
The Certified
rickdeThe Certified
asked in G54
extending wifi signal in G54

My G54 arrived today and I’ve replaced the rented comcast device. The G54 has a greater reach but still not as far as I need it to be. I’d like to extend the wifi signal and wondering the best way to do this. My tech knowledge is minimal and I don’t understand the difference between extender, bridge and mesh. Which product would you recommend. Also wondering if any of these will match the wifi 7 signal and if not, will they be upgradable via firmware or is there new hardware soon to be released. Thank you.

3763
S
Guardians of the Gateways
11 months ago
S
The Many
soglebaokThe Many
asked in G54
BE18000 (G54) unable to setup wi-fi via SURFboard Central App

Installed Surfboard Central app on my android device, powered up BE18000 (G54), and activated the gateway via COX tech support.  G54 shows solid blue LED and provides ethernet connection. However, the QR Code rejected when requested during wi-fi setup via the app.  The reject message was something along the lines of QR Code not a readable format.  I’ve attempted a manual network setup on my android device but it didn’t work either.  The product label on the bottom of the unit shows SSID as G54-9DB1 but my android device only shows one G54-ABCD during network scans.  The default password on the G54’s label does not work with either G54-9DB1 (label SSID) or with G54-ABCD (network scan).  Suggestive solutions via similar threads have not remedied the QR Code scan reject.  As a result, I cannot complete the G54 wi-fi setup.UPDATE:  I’ve uninstalled and reinstalled the Surfboard Central app three times and still can’t connect to wi-fi with QR Code scan or setup manually options in the app. 

1191
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Guardians of the Gateways
11 months ago
E
The Many
EdwardThe Many
asked in G54
Port forwarding doesn't seem to work-G54

new G54. Everything works but  port forwarding. Tried multiple settings / configurations and differnt on prem servers. Everything works but the port forwarding. When we test externally, we get a connection refused. No firewalls, all ports open, basic website which is accessable everywhere else…. Browser gets unable to connect. 

311
S
Guardians of the Gateways
11 months ago
E
The Many
ElectricbThe Many
asked in G54
Is anyone with a G54 having trouble with Apple wifi 6e enabled devices not seeing the 6 ghz network?

Are there any other G54 owners with Apple 6e devices that can’t detect the 6ghz network? My iPhone 15 pro max and my M2 iPad Pro can see and connect to the 2.4 and both 5ghz networks just fine but the 6 remains elusive. I’ve tried Apple’s suggestion to have all of the bands under one name but that doesn’t work, when I use multiple names I don’t get the “limited compatibilty” notice nor does the disable 6e tab appear anywhere in my WiFi settings. I’ve been trying for several days and I’ve had no success, if I can’t get this to work before the return period expires then I’m returning it.

1572
E
The Many
11 months ago
I
The Many
Iam84109The Many
asked in G54
Parental Controls site blocking on G54

I recently bought a G54 Docsis 3.1.  When I navigate to Parental controls >  Managed Sites > Block Sites. I follow the process to add a blocked site, and enable parent controls and *NOTHING* happens.  The site doesn’t ‘save’ and doesn’t appear in a list of blocked sites.  It does absolutely nothing. This is a basic feature that should work - why doesn’t it? 

1288
I
The Many
11 months ago
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