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G54

DOCSIS® 3.1 Multi-Gig Cable Modem & Wi-Fi® 7 BE18000 Router

  • 60 Topics
  • 212 Replies
60 Topics
M
The Many
MwarshaThe Many
asked in G54
g54 wifi not reaching all areas of home

We recently switched to the g54 modem/router. It advertises that the signal will reach 5,000 sq ft, which is why we bought it. We were hoping to avoid a mesh system again.  our house is just under 5,000 sq ft and the modem/router is located around the middle of the house on the main level (our home is 3 levels with the basement). We are having difficulty getting good signals at the corners of the house.  what is our best option for extending signal into the corners?  Do we have to do another mesh system?  Would this mean that we would have to use the bridge mode?  Or is there a way to extend the signal without completely bypassing the g54’s router?   We are not terribly tech savvy so any guidance and product suggestions would be appreciated. 

2
M
The Many
7 months ago
B
The Many
brendant1960The Many
asked in G54
Compatibility with Atlantic Broadband -G54

Does anyone know if the arris G54 is compatible with Atlantic Broadband (now Breezeline in New Hampshire)

1
S
Guardians of the Gateways
7 months ago
E
The Many
embuchan68The Many
asked in G54
Internet is working, modem showing offline on ISP end - G54

I am having the same problem with the G54 Modem/router and Xfinity.  The modem is active, and I am able to use devices and stream while connected to it, but on Xfinity’s end, it appears offline. I also can’t complete the instillation process in the Surfboard app and without these two steps I can’t test speed and know if my large investment is really worth it.

4
plemans
Legends
8 months ago
M
The Many
MRAThe Many
asked in G54
G54 Bridge Mode Slow Download Speeds

I am not sure what I am doing wrong, but I get my normal download speeds when the bridge mode is disabled which is around 900, but when I enable the bridge mode option, my download speed is 200 or less. The upload speed seems to be the same. Any thoughts or do I need to return this modem?

2
plemans
Legends
8 months ago
R
The Certified
ronpThe Certified
asked in G54
G54 Bridge Mode

I am looking to use the bridge mode on G54 in order to connect to a tp-link Omada device to balance load with the tplink device. the Omada device does not receive any data from the G54 after enabling bridge mode in the arris g54. am i missing something on the surfboard side?  

6
S
Guardians of the Gateways
8 months ago
R
The Certified
rickdeThe Certified
asked in G54
extending wifi signal in G54

My G54 arrived today and I’ve replaced the rented comcast device. The G54 has a greater reach but still not as far as I need it to be. I’d like to extend the wifi signal and wondering the best way to do this. My tech knowledge is minimal and I don’t understand the difference between extender, bridge and mesh. Which product would you recommend. Also wondering if any of these will match the wifi 7 signal and if not, will they be upgradable via firmware or is there new hardware soon to be released. Thank you.

3
S
Guardians of the Gateways
8 months ago
S
The Many
soglebaokThe Many
asked in G54
BE18000 (G54) unable to setup wi-fi via SURFboard Central App

Installed Surfboard Central app on my android device, powered up BE18000 (G54), and activated the gateway via COX tech support.  G54 shows solid blue LED and provides ethernet connection. However, the QR Code rejected when requested during wi-fi setup via the app.  The reject message was something along the lines of QR Code not a readable format.  I’ve attempted a manual network setup on my android device but it didn’t work either.  The product label on the bottom of the unit shows SSID as G54-9DB1 but my android device only shows one G54-ABCD during network scans.  The default password on the G54’s label does not work with either G54-9DB1 (label SSID) or with G54-ABCD (network scan).  Suggestive solutions via similar threads have not remedied the QR Code scan reject.  As a result, I cannot complete the G54 wi-fi setup.UPDATE:  I’ve uninstalled and reinstalled the Surfboard Central app three times and still can’t connect to wi-fi with QR Code scan or setup manually options in the app. 

1
S
Guardians of the Gateways
8 months ago
E
The Many
EdwardThe Many
asked in G54
Port forwarding doesn't seem to work-G54

new G54. Everything works but  port forwarding. Tried multiple settings / configurations and differnt on prem servers. Everything works but the port forwarding. When we test externally, we get a connection refused. No firewalls, all ports open, basic website which is accessable everywhere else…. Browser gets unable to connect. 

1
S
Guardians of the Gateways
8 months ago
E
The Many
ElectricbThe Many
asked in G54
Is anyone with a G54 having trouble with Apple wifi 6e enabled devices not seeing the 6 ghz network?

Are there any other G54 owners with Apple 6e devices that can’t detect the 6ghz network? My iPhone 15 pro max and my M2 iPad Pro can see and connect to the 2.4 and both 5ghz networks just fine but the 6 remains elusive. I’ve tried Apple’s suggestion to have all of the bands under one name but that doesn’t work, when I use multiple names I don’t get the “limited compatibilty” notice nor does the disable 6e tab appear anywhere in my WiFi settings. I’ve been trying for several days and I’ve had no success, if I can’t get this to work before the return period expires then I’m returning it.

2
E
The Many
9 months ago
I
The Many
Iam84109The Many
asked in G54
Parental Controls site blocking on G54

I recently bought a G54 Docsis 3.1.  When I navigate to Parental controls >  Managed Sites > Block Sites. I follow the process to add a blocked site, and enable parent controls and *NOTHING* happens.  The site doesn’t ‘save’ and doesn’t appear in a list of blocked sites.  It does absolutely nothing. This is a basic feature that should work - why doesn’t it? 

8
I
The Many
9 months ago
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