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G54

DOCSIS® 3.1 Multi-Gig Cable Modem & Wi-Fi® 7 BE18000 Router

  • 103 Topics
  • 354 Replies

G54 Announcement (4)

103 Topics
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Ben14
asked in G54
Enable bridge mode on the G54

I am looking to use the G54 with an eero. To do this I need to disable the router aspect of this device. How do I do that?

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Rockstar!
A
The Certified
abandon_gerundsThe Certified
asked in G54
Arris G54 DTIM Settings

So I’m at a loss….. I’m trying to locate the DTMI settings on the admin page for the Arris G54. But I’m not finding them anywhere. Am I just completely overlooking it?! thanks

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Wi-Fi Warriors
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The Many
Mista EdThe Many
asked in G54
Unable to connect the max router with G54

How do I add my new ax7800 mesh router (pair) to my G54 cable modem? The app does not show an "add device" option.

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Wi-Fi Warriors
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The Many
Hiker101The Many
posted in G54
Ooma Digital Voice Compatibility Information with G54

Attempting to help by clarifying a couple of things that I saw from an earlier post that has since had the comments ability turned off. This unit does not contain what we Xfinity users have come to know as eMTA jacks on the back to handle voice service directly from Xfinity. I used to have Xfinity voice service but several years ago migrated over to Ooma. The Ooma device, depending on which model you have, will either be ethernet only or ethernet/wifi. I just activated my G54 unit last night but have already found that my Ooma device, connected by ethernet cable to one of the ethernet jacks on the back of the G54, is working as expected for both incoming and outgoing calls.

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The Many
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The Many
StarThe Many
asked in G54
Why does the system update in the software remain at 0%(G54)

551
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Wi-Fi Warriors
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The Many
love2skiutahThe Many
asked in G54
Intermittent internet connection on G54

This is a known problem with the G54. I get Constant disconnects all the time. I have 2 G54s and I’ve got a friend with 1 as well. 1 of them is at my home with xifnity, the other is with Utopia fiber, which is 40 miles away. My friend gets disconnects all day long and I get disconnects all day long on both of my G54s. I have spent hours and hours on the phone with xfinity, Uptopia and Arris support. Both my ISP providers have updated the firmware, have replaced all the cables, connectors, etc. Even Arris has replaced one of my modems thinking it was a bad modem. I’ve tried doing factory resets, changing channels, disabling the wifi and NOTHING works. I know for a fact that it’s something with the modem because my friend can’t get his to work correctly and I can’t get either of mine to work correctly either. Now I’m past the point of not being able to return it and it’s very frustrating. I can take my old 7 year old Linksys modem and reactivate it with xifinity and it’s perfectly fine.

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Wi-Fi Warriors
R
The Many
ryangonzales00The Many
asked in G54
G54 stuck while updating on SBC app.

When I opened the app it said it needed to be updated on a G54. I began the update but it’s still stuck at 0% and has been that way for the last several hours. Can someone help?

27815
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Wi-Fi Warriors
T
The Many
thatcherThe Many
asked in G54
G54 - Slow speed internet connection

My brand new Arris 54 is unable to maintain 2Gbps speeds on Xfinity residential 2Gbs service. If I reboot the G54, I’ll get excellent 2Gbps speeds of 2200-2300 speeds, but very soon after that I can only erratic speeds from 200-1200Gbps. Using Comcast’s modem, I consistently got 2200-2300 Gbps download speeds. What’s wrong with the Arris G54

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The Many
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The Many
mbeci1The Many
asked in G54
Mesh extender for SURFBOARD G54

Is there a satellite of mesh extender for the G54 Arris Surfboard wi7

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Wi-Fi Warriors
S
The Many
SetterLoverThe Many
asked in G54
Integration of G54

Is it possible to integrate the G54 with the NETGEAR Orbi 970 mesh WiFi, and if so, how is it set up?

321
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Wi-Fi Warriors
D
The Many
dmohr6745The Many
asked in G54
Arris surfboard G54 - rebooting on its own

How can My modem reset to factory settings without me? Xfinity said it wasn’t them and the modem might be malfunctioning. The modem is less than 6 months installed. Been having network issues ever since I connected it to Xfinity. Thanks.

301
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Wi-Fi Warriors
S
The Many
ScottyThe Many
asked in G54
Will the G54 support VPN? It looks like it currently doesn't!

To be honest I’m very disappointed so far with my G54, but mainly for one reason, no VPN. (Nothing wrong with speeds/channels/etc.) I want to protect my entire network, but several reviews I have found online say the G54 will not support a VPN (Example, NordVPN, ExpressVPN, etc.), nor do I find an example in the user guide. (which also happens to look like a recycled S33 guide), on how I might set one up. I do see a mention of VPN under IPV4 Maximum Security (see attached image), but have found nothing on how to set one up, if it is even possible. I’m seriously contemplating returning this product if I’m unable to setup a VPN, but I might have missed my return window, and this wasn’t a cheap product. How in 2024 would this not be supported? Will there be a firmware update that enables this feature? I would even pay a onetime fee to have a special firmware. Otherwise I would only suggest others to buy this if they don’t care about establishing a VPN on your router/modem (Gateway) setup.

2033
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Wi-Fi Warriors
J
The Many
justinp7200The Many
asked in G54
G54 Logs Empty

For the past month, I’ve been having issues with losing internet on my G54. When it happens, unplugging and replugging resolves the issue temporarily. The issue will go away for several days and then resurface to the point where I’ll have to reboot 2-3 times in a single day. This has made troubleshooting with my ISP difficult, since they make every effort to avoid sending a technician. However, the reason I’m posting this here is because I noticed that even when I have no internet, the light on my router/modem is steady blue to indicate that everything is working fine. Furthermore, I recently went into the GUI and noticed that ALL of the event logs and system logs are completely empty for the past 90 days. I’m curious to know if anyone else has experienced this with their G54 where there’s no internet but the router/modem itself thinks everything is totally fine.

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Wi-Fi Warriors
F
The Many
fchplpvnsThe Many
asked in G54
G54 - Compatible with OOMA and ring camera

I assume from the product webpage that this is not compatible with ooma (digital voice). Please verify this. Is it compatible with Ring Cams (voice also)? Alexa” Hue Hub? For those that have purchased this, are there any issues with it?

332
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Wi-Fi Warriors
E
The Many
edandlouiseThe Many
asked in G54
Connecting G54 to a Samsung TV

I recently purchased a G54 modem/router and have been connecting my devices. However, my Samsung TV about three years old will not connect to the WIFI. All my other devices seem to connect easily.

621
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Wi-Fi Warriors
T
The Many
Tom_inNHThe Many
asked in G54
G54 not showing connected devices

I recently set up a G54 Modem/router in Xfinity without issue. Devices started connecting right away and I have no connection issues. However, Connected devices do not appear either on the app or web page. My Asus wifi7 router showed everything, This shows nothing. Any idea how to get devices to appear in the connected list?

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The Many
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The Many
ScrunchThe Many
asked in G54
how to change modem name and password on G54

what to be entered instead of "admin" ?

3528
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Wi-Fi Warriors
A
The Many
ansurfboarduserThe Many
asked in G54
Cannot login into surfboard app with the email and password that I can login from GUI web portal on G54

I have G54 and it is setuped and work with no problem. I can access to admin backend using my email and password from modem interface I installed the surfboard app on my phone and I am trying to login into app with hope it can allow me to check status of my router without need of login at web interface. However on the welcome screen on phone where it says enter your email address, the username is set to admin and it down not allow change it to my actual email ( it is read only set to admin). Why the username is hard coded? I left the username as admin and entered my password. then clicked on sign in. It shows error message that can not login into system which make sense. however there I can click on Continue On boarding button but this time it displays the welcome screen again with login input and allow me to enter my email address. I see my email is already there. great. however unlike previous welcome screen this form does not have password input.Now if I click on sign in, the proces

2711
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Wi-Fi Warriors
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The Many
YoukervilleThe Many
asked in G54
Arris Surfboard G54- How do I turn off the wifi?

How do I turn off the wifi on the Surfboard modem/router combo?? We are installing the eeros mesh system.

2201
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Wi-Fi Warriors
B
The Many
brimercerThe Many
asked in G54
G54 - Can you manually set 5 MHz channel?

On the G54, can you manually set 5 MHz to a specific channel?

502
S
Wi-Fi Warriors
S
The Many
SuetThe Many
asked in G54
what are the security features on G54

Are there security features on the G54 surfboard?

481
S
Wi-Fi Warriors
H
The Many
HubbleJSThe Many
asked in G54
G54 Unable to go above 1Gbps on Cox

My new G54 WiFi 7 cable modem router is unable to connect above 1Gbps. Cox has listed in their documentation as G54 802.11AX modem and no setting within their system will allow modem to work above 1Gbps. If box/documentation says compatible with Cox, Charter/Spectrum, or Xfinity, is that only compatible at 1Gbps or 2Gbps?

24715
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The Many
W
The Many
Wifi KingThe Many
asked in G54
Cannot Connect Wi-Fi 6e devices to G54 6GHz Network

I’ve tried this setup and am still not able to connect not only Apple devices to the 6GHz network, but any other Wi-Fi 6e devices as well. On Xfinity internet Firmware Version:AC01.01.024_111023_G5X.04.20.121 SDK:QCA_Networking_2022.SPF.12.1 CS1 Wi-Fi Driver:WLAN.HK.2.8-01357-QCAHKSWPL_SILICONZ-1 v1

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Wi-Fi Warriors
B
The Many
bbowenThe Many
asked in G54
G54 won't connect to Altice Optimum Internet

We tried all we could and Optimum even sent out a tech and he said they were getting numerous errors while activating the G54 internet . He said they finally got it successfully activated but the modem for a few seconds flashed a solid blue then green light and flashing green light ever since and hasn’t connected to the internet yet. I can get into the Surfboard central app features of the modem by continuing the install process without internet but that's it.

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The Many
C
The Many
cfoltermThe Many
asked in G54
New G54, previously working well, now some site won't load, others VERY slow

Newly bought G54 and service with Spectrum. Initially was working very well. Today, many websites can not load and others are dial up slow. Spectrum of course bounces this to Arris as there appears to be some service and feel its no longer their problem. They insisted for a hard reset as some channels are not working correctly and Arris would be better suited for fixing this. What is ACTUALLY the problem and what is a step by step process on how to remedy it, without getting bounced back and forth.

1273
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Wi-Fi Warriors

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