G54

how do you update this modem, where can you find the update files, because you can't update it inside the surfboard central app , the only reason I'm asking because the upload speed is good and the download speed is bad, we upgrade to 500 with cox, we had 250 before it was fine, sometimes it can disconnect, i had it for a week only.

I have the arris g54 model and the internet keeps cutting out.  I will have connection then will lose connection, then it will come back.  Solid blue light, then blinking green, then solid blue.  I've reset the modem numerous times, contacted xfinity and nothing works.

I’ve been using the Arris G54 and the Netgear RBE973S to test WIFI 7 and just wanted to provide some feedback on how the Arris performs so far. Its not a fair comparison as the Netgear has a few extra features/performance specs. Overall, its performance has been excellent. I have a 3200sq ft home and with it centrally located, it covers the whole home. I’m running around 60+ devices overall (40+ wireless) and I’ve had no issues or bandwidth concerns. I do have all but 1 of my 4k tv’s hardwired in because I prefer that for streaming. I do have the 10g port connected through a 2.5gig tp-link switch and it doesn’t have any issues saturating it. While the Netgear is faster on the peripheral (because of the satellites), the Arris keeps up in closer range and even will beat it on some tests. I’ve been able to saturate my multi-gig speeds over wireless. So if you have a mid-sided home, this should cover it great if you centrally locate it. What I like: I like havi

Internet company says I am connected to my internet on their end. But I am still unable to connect to my WiFi. They say it’s my modem. Has this happened to anyone else 

I am looking for the best way to set up a mesh system where I need two devices in the house and a 3rd unit connected by an ethernet cable to my steel pole barn 200 feet away.  I was looking at the W122 with the satellite wall plug and add at W21 in the pole barn. is this the best way or is there a better way?

For the price it has to offer 4x4 MIMO but the product page is awful.  It doesn't even mention if it supports the 6Ghz frequency.  There are Wi-Fi routers that support 2.4 and 5Ghz, and are Wi-Fi 7 so not having exact specifications specified on the product page does not make sense.  The product page might as well just say “Here’s a modem.  Give me money.”  What justifies the price?

I have a G54 modem/router and I would like to make it a mesh system, what mesh system works best for that? I do need to be able to connect with an ethernet cable due to my pole barn having metal walls.

When i put my G54 in bridge mode and connect it to tp-link Archer AX55 i have internet for about 5 mins and then I lose both wifi and land line connections.

I’ve had an air surfboard mesh system for years.  I have 3 -W31 units. One is the router and the other 2 are satellites to extend signal. I have SB8200 modem. Looking to upgrade but curious if I can still use the W31s as satellites if I upgrade to G54. If so, is there a limit to the number of satellites I can connect? thx,cable

Is it possible to completely disable the WiFi radios on the G54?I didn’t even think this was a question needing to be asked, until I got a competitor’s product today, and it’s impossible to turn off the radio. (Verified with tech support.) So that’s being returned.The G54 is my next choice, I’ve read the manual, and that doesn’t say that you can. That does say you can turn off the 2.4GHz radio in section 4 of configuring your WiFi. It even has a picture of the screen with a big button to turn the radio off. The sections on 5 and 6 GHz don’t have a picture, and say to repeat steps 5 on (so no step 4).There are several other threads here, which are unclear on this, and show various disable buttons on various screens. Or you have to go into bridge mode.So with the latest firmware, can you turn off all radios on the G54, which still being a router? 

I have an TP link Archer 5400 someone gave me would like to bridge it to the G54 using the G54 as main router is this possible? Or would I only be able to use G54  in Bridge mode? I’s really prefer to use the G54 as main router leaving the Wi-Fi on? I am able to put the Archer 5400 in Access mode and connect to the G54 but only with Ethernet cable can I do this wirelessly?

Not all four 1 gbps ports are putting out 1000 mbps. Getting the following connection strength.Port 2: 1000 mbps down and upPort 3: 1000 mbps down and upPort 4: 100 mbps down and upPort 5: 10 mbps down and up (Does not work properly)Is this normal?

I just got the g54 today, I set it up and it is connected to my isp.  Every couple hours the g54 will lose connection then reconnect.   I will have internet then all the sudden I lose it and have to wait for the g54 to reset, then I get my internet back. 

I set up my g54 for port forwarding but ports are still shown as closed on port checker. 

The web interface of my G54 is not loading devices so I’m not able to manage them. Any suggestions? 

Hello.  My older modem had an RJ11 plug to connect my landline to it since it runs on Comcast too.  I got a converter on Amazon, but doesn’t work.  I thinking there must be a specific connector to make this work?  Any recommendations greatly appreciated.

Is the G54 modem/router a better device than a Xfinity XB8 gateway?

Can you put the G54 in bridge mode on the app?

I am looking to use the G54 with an eero.  To do this I need to disable the router aspect of this device.  How do I do that?

So I’m at a loss….. I’m trying to locate the DTMI settings on the admin page for the Arris G54. But I’m not finding them anywhere. Am I just completely overlooking it?! thanks 

How do I add my new ax7800 mesh router (pair) to my G54 cable modem? The app does not show an "add device" option. 

Attempting to help by clarifying a couple of things that I saw from an earlier post that has since had the comments ability turned off.This unit does not contain what we Xfinity users have come to know as eMTA jacks on the back to handle voice service directly from Xfinity.  I used to have Xfinity voice service but several years ago migrated over to Ooma.  The Ooma device, depending on which model you have, will either be ethernet only or ethernet/wifi.  I just activated my G54 unit last night but have already found that my Ooma device, connected by ethernet cable to one of the ethernet jacks on the back of the G54, is working as expected for both incoming and outgoing calls.  

This is a known problem with the G54.  I get Constant disconnects all the time.  I have 2 G54s and I’ve got a friend with 1 as well.   1 of them is at my home with xifnity, the other is with Utopia fiber, which is 40 miles away.   My friend gets disconnects all day long and I get disconnects all day long on both of my G54s.  I have spent hours and hours on the phone with xfinity, Uptopia and Arris support.  Both my ISP providers have updated the firmware, have replaced all the cables, connectors, etc.  Even Arris has replaced one of my modems thinking it was a bad modem.  I’ve tried doing factory resets, changing channels, disabling the wifi and NOTHING works.   I know for a fact that it’s something with the modem because my friend can’t get his to work correctly and I can’t get either of mine to work correctly either.  Now I’m past the point of not being able to return it and it’s very frustrating.  I can take my old 7 year old Linksys modem and reactiva

When I opened the app it said it needed to be updated on a G54. I began the update but it’s still stuck at 0% and has been that way for the last several hours. Can someone help?