Modem - General

General Cable Modem

  • 262 Topics
  • 488 Replies

262 Topics

B
The Many
BILLinAZThe Many
asked in Modem - General

SURFboard Firmware Flaw - Event Log Page

Is anyone experiencing a problem with firmware TB01.03.001.16_091322_212.0A for SB8200 and other modems for the Event Log page.  The problem is two-fold.  There are lines of ‘frozen’ text in the upper left corner of the Event Log page referencing ‘Confirm Settings’ but there is no response when clicked. Second, the Event Log is not populated.I have the problem when using Chrome to sign into my SB8200.I have confirmed with a Cox Corporate engineer responsible for modem testing that this a flaw.  He asked me to try the work-around of clearing the Chrome cache which did work for some of my PCs, but not others.  He also suggested I try other browsers and I confirmed the problem does not appear with Edge after I clear that cache.  He did not offer any further comments how he is working with Arris to get a repaired firmware load to push.  He did not offer if it causes any other problems with the modem.I am having problems with the modem continuously cycling through three ‘profiles’ trying to

3
LoveMyLab
Guardians of the Gateways
7 months ago
R
The Many
raylovekellThe Many
asked in Modem - General

device history DG3450A

Arris DG3450A does not give option to view browser history or history logs of visited web sites or anything, is there any way possible to see browser history or viewed web sites of devices connected to the wifi.

1
S
VIP
7 months ago
A
The Many
Anniverod43The Many
asked in Modem - General

change password

I don't have the username and password to get in to change the ssid and security key

1
LoveMyLab
Guardians of the Gateways
7 months ago
O
The Many
oresThe Many
asked in Modem - General

Max CPE

Hi,Is there any MAX CPE for Arris modems?

1
S
VIP
7 months ago
D
The Many
ddelgado68The Many
asked in Modem - General

SBG6700AC

My renter is having significant trouble connecting to the Internet using my Wi-Fi. My cell phone connects easily, and has relatively decent upload and download speeds, but her employer supplied laptop speeds are dismal. Any suggestions?

3
LoveMyLab
Guardians of the Gateways
7 months ago
I
The Many
IrvineCAGuyThe Many
asked in Modem - General

What cable modem supports port forwarding?

I would like to get a new cable modem (Cox compatible) that will support DHCP and port forwarding configurations.  I bought the SB6190 not realizing it does not.  Wi-Fi is optional.  Thanks

2
LoveMyLab
Guardians of the Gateways
7 months ago
J
The Many
jimcroghanThe Many
asked in Modem - General

Arris G36

I just purchase a Arris G36 and I am not happy with performance, therefore was wondering if the ARRIS Surfboard mAX Pro W133 Tri-Band Mesh Wi-Fi 6 System & ARRIS Surfboard SB8200 DOCSIS 3.1 Cable Modem | Approved for Comcast Xfinity, Cox, Charter Spectrum, & More | Two 1 Gbps Ports would be a better product for me.

3
LoveMyLab
Guardians of the Gateways
7 months ago
S
The Many
surfboarduser222The Many
asked in Modem - General

Modem WiFi v. Mesh WiFi

Arris SBG 6580I just installed a Google WiFi mesh system. One of the 4 satellites attaches to the cable  modem/router via ethernet cable and also provides WiFi transmission to the area/room it's in.  Question.... Is there a way to disable the modem's WiFi transmission since the nearby satellite is already providing better WiFi transmission? I don't want to turn off the modem, but do want to disable (just) the WiFi transmission on the modem. I don't need any WiFi signal from the modem since I already have a stronger WiFi transmission being provided by the satellite. Thanks!!

4
LoveMyLab
Guardians of the Gateways
7 months ago
M
The Many
MystaruThe Many
asked in Modem - General

How to OPEN UDP Ports 500, 123 , 4500 on Arris Surfboard

Trying to link a cellspot to my Arris Surfboard and it will not link up through ethernet connection, says it has to have UDP ports 123, 500 and 4500 “opened” for them to communicate …. Logged into Surfboard , I cannot find anything referencing these ports …. Any help would be greatly appreciated … Thank you  

3
S
VIP
8 months ago
R
The Many
Robfoo7The Many
asked in Modem - General

ICX7150-C12-Switch: "Connecting (discovery)"

Question for the Ruckus Unleashed Switch. It's showing "Connecting (discovery)" in red letters on the app.  Everything is connected and running... but what does that mean?  Thanks in advance Rob 

1
S
VIP
8 months ago
W
The Many
Wjdav43The Many
asked in Modem - General

xb3

What are my upgrade options to my XB3 that’s compatible with my Comcast essentials program landline phone and internet services?

1
S
VIP
8 months ago
N
The Many
NeroThe Many
asked in Modem - General

Can Arris TG3442 modem auto restart

So I was wondering if in some way, without a plus hardver, is there an option to setup the Arris TG3442 to automatically restart periodically?

1
S
VIP
8 months ago
R
The Many
RikandterryThe Many
asked in Modem - General

reset the Wi-Fi password

Yesterday we kept getting an error message saying that we inputting putting the wrong password on our both our cell phones and both our iPads. My phone confirm that we had the right password, but it will not let us log on. What should I do next? 

1
S
VIP
8 months ago
R
The Many
RodThe Many
asked in Modem - General

Launch about Arris New G54

When will this New G54 Cable Modem and Router be available for purchase in the USA.  

1
S
VIP
8 months ago
T
The Many
TB_123The Many
asked in Modem - General

Access to Arris TG2492S after firmware update

Hello community! After a firmware update, default password for the device control panel was changed to default WI-FI PSK. Current user manual guides to check default PSK from the sticker attached to the device. This device does not have such sticker. How can I regain the control over the device as firmware was updated and I ended up not having access to my router/modem? Many thanks for the answers!

1
S
VIP
8 months ago
S
The Many
SwatThe Many
asked in Modem - General

Hub 2 TG3492LG-VMIE firmware update

Hi, I need update my router but I can find the firmware. Anyone can help me? Thanks in advance 

1
S
VIP
8 months ago
K
The Many
KruffessorThe Many
asked in Modem - General

How to disable Bridge Mode

So long story short , i was tinkering with a old model of an arris router from my local isp , it was showing some slow speeds between 1 to2 mb and the owner is paying for 50mb So i saw something about natted mode or  bridged mode somewhere in the management page and clicked Briged and it rebooted right away without it asking for a save Now its back up and only one device can be connected at a time , the speed is better but all the other devices on the network are without internet1st obvious solution is to connect to the modem manually but i don’t have access to that, its locked in a room Somewhere So my question is , is there any other way to access it wirelessly, it doesn’t go by the 192.168.xxx anymore it legit has random ips now  , and the gateways for those don’t work Thanks in advance for any help 

1
S
VIP
8 months ago
D
The Many
Denise11The Many
asked in Modem - General

SBG6700-AC loses connection

All my  Ring alarm, laptops, Alexa and direct Tv have no connection.  My modem has all the lights on that should be on but the devices don’t connect. This happens about 3 times a day. I have factory reset and have to reset at least three to four times a day. Help please right now we have over 30 devices connected. Just with ring it’s 22 

1
plemans
Legends
8 months ago
P
The Many
prettygirlThe Many
asked in Modem - General

no wifi

Modem SB8200v2 is supplying internet but no wifi. Dark blue light on modem is lit. What is my problem?

1
plemans
Legends
8 months ago
G
The Many
garyellerThe Many
asked in Modem - General

Recommend Replacement for Arris DG3450?

I’m renting an Arris DG3450 modem/router from my internet provider for $13/mo.  Any suggestions on purchasing a replacement?  Should I simply buy another Dg3450 is there an updated version I should consider?  I’m on a 1-gig plan and I use an Eero mesh device to extend reach around the house.  

1
S
VIP
8 months ago
W
The Many
wntrwillThe Many
asked in Modem - General

arris sb6190 warranty

How do I initiative a warranty claim? The unit no longer has power after about 7 months of usage. Tried troubleshooting and nothing is working. 

1
S
VIP
8 months ago
J
The Many
jerseypizzaThe Many
asked in Modem - General

How to change MTU on Arris SVG2482AC router?

I loggined in to the default gateway and was not able to find MTU. I was not able to change MTU on my Arris SVG2482AC router. Please advise. Thank you in advance!

1
S
VIP
8 months ago
S
The Many
Sam.ksorThe Many
asked in Modem - General

Unable to connect Wi-Fi

Don't have a wifi can anyone help me with that?Thanks 

1
S
VIP
8 months ago
J
The Many
JcardozaThe Many
asked in Modem - General

Router not getting power

Woke up this morning with no internet. We lost power briefly in the middle of the night. I went down to check and the router had no power. I unplugged it and waited about 5 minutes and plugged it back in and it still did not work. The ethernet port in the back still has the great green light on however, but i nothing else seems to be turning on.

2
S
VIP
8 months ago
F
The Many
FrederickjpThe Many
asked in Modem - General

SB G10

I connected by modem to my Apple computer and in the network settings it shows it connected. But it is not connected to the internet

1
S
VIP
9 months ago
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