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Modem - General

DOCSIS® Cable Modem

  • 380 Topics
  • 721 Replies

Modem - General Announcement (2)

380 Topics
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The Many
ponwellerThe Many
asked in Modem - General
Factory reset the modem on Sb6141.

I just got a used sb6141 and I cannot get a factory reset. The web site does not work and I cannot find a button

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Wi-Fi Warriors
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The Many
elenapifferiniThe Many
asked in Modem - General
how to update my modem without router?

I only have a modem but no router, and I use ethernet. How to update my equipment? I’m cox

1141
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Wi-Fi Warriors
K
The Many
Kathya100The Many
asked in Modem - General
Setting up the router and looking for wan IP

Im setting up my router and its askung for my wan type. Wbere do i find this

241
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Wi-Fi Warriors
B
The Many
bctempThe Many
asked in Modem - General
No internet connection

Modem is checked out by Xfinity and OK but when I try to connect any item to the Internet, it says that I don’t have Internet help

391
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Wi-Fi Warriors
K
The Many
Klrussell411The Many
asked in Modem - General
suggestion to buy a modem with 2ports and VOIP support

We are trying to replace the services we rent through our cable company. We have a multi-level home with lots of devices and the Eero mesh system has worked well for us. We need to purchase a modem with two ports, latest technology and fast speeds - we pay for download speeds of 1 Gig Internet and 6000 GB of data. We need a two port modem that will give us the fastest speeds through the modem. We also use VOIP. Which Arris modem do you recommend that is compatible with the Eero mesh system and meets these requirements? Thank you for your wisdom and advice

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Wi-Fi Warriors
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Jburson516The Many
asked in Modem - General
change wifi name and password on docsis 3.1

How do I change the WiFi name and password for a DOCSIS 3.1?

631
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Wi-Fi Warriors
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Familia llThe Many
asked in Modem - General
habilitar las redes inalambricas 2.5 para poder cambiar las contraseñas

habilitar las redes inalambricas 2.5 ghz para poder cambiar las contraseñas

161
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Wi-Fi Warriors
O
The Many
Oksana GThe Many
asked in Modem - General
connected without internet

Подключаю Wi-Fi, пишет, что подключено без доступа в интернет. Что делать?У меня дома нет компьютера,все делаю с телефона. What settings exactly need to be changed in your personal account from the router?

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Wi-Fi Warriors
K
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Knopf285The Many
asked in Modem - General
g34 no internet at setup

I've plugged everything in and activated it with my isp. My isp says internet is connected. I have no internet on my end though. What can I do now?

591
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Wi-Fi Warriors
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rjf27858The Many
asked in Modem - General
Problem with return of Arris modem-router

This is in regard to the following Customer Service request: Case Number: 2402-05003 RMA Order Number: RMA-3578 I also replied to the email that I received regarding this issue. After talking with Customer Service about my dysfunctional Arris SBG10 modem, I received a return authorization email. However, my printer had ceased to print, and (I don’t know how) somehow the return authorization disappeared. I had hoped to send it to my friend for her to print, but I could not find it anywhere--including my Trash. I got caught up in renting a modem, and let the issue slip. I apologize for not reaching out again. On Monday, March 18. I will call Customer Service again to try to get the situation resolved. I apologize for dragging my feet. Thank you. Rhonda Fleming

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Wi-Fi Warriors
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pf_ciiThe Many
asked in Modem - General
Suggestion to buy Cable Modem and Mesh Wi-Fi System with wider Wi-Fi coverage.

My cable modem/Wi-Fi router recently died due to a storm. I am looking for a cable modem/Wi-Fi mesh system. My house is about 3500 ft.², with multiple levels. I also have Wi-Fi based cameras on the exterior of my residence and shop. So I’m wanting to have maximum Range, and feel a message is best. I’m looking for the best solution for cable modem, and Wi-Fi. Suggestions?

281
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Wi-Fi Warriors
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DlewThe Many
asked in Modem - General
password not working

the password that I have been using isn’t working on my new tablet.

241
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Wi-Fi Warriors
M
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Michael.clark427The Many
asked in Modem - General
no internet

Can’t connect to the internet

291
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Wi-Fi Warriors
E
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EDGARD116The Many
asked in Modem - General
arris

No puedo accesar a mi Red

181
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Wi-Fi Warriors
K
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kenatsunThe Many
asked in Modem - General
Please explain SB6121 error codes Z00.0 and R02.0

I'm recently having frequent losses of internet connection with my Surfboard SB6121 modem. These have been fixable (so far) by restarting the modem or having my ISP do a reset. The log shows two error codes that happened at the times of these interruptions: Z00.0 and R02.0. Please explain what these codes mean, and what needs to be done to fix the problem. ~ Thanks in advance for your help! ~ Ken Winter

2023
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Wi-Fi Warriors
K
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Keith6The Many
asked in Modem - General
user id/ password reset

user id/ password reset

3131
plemans
Juggernaut
D
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DragonladyuspsThe Many
asked in Modem - General
sb6141 intermittent internet connectivity

i have an sb6141. i just hooked it up a few days ago. it was working off and on, and a quick unplug re plug seemed to fix it while i tried to figure out its errors. xfinity can see it, but it wont connect to internet or reset. they say to contact arris. the phone app is useless pretty much cause it wont hook to the data for it so i can figure out the error. this is new so i am very unhappy. Any suggestions

361
plemans
Juggernaut
A
The Many
ACDCThe Many
asked in Modem - General
Looking for CM820B follow-up model

Hey all, I am looking for some older CM820B Modems. As I know they are end of life, but does anybody knows which modem could be a good alternative for it? Or maybe anybody knows about some refurbished ones?

223
plemans
Juggernaut
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c reisenThe Many
asked in Modem - General
ARRIS AR 2MTDAD3 S/N 080LDZSK5C0

My cable provider is claiming I have not returned this device. Can you provide the date of manufacture as per the serial number?

141
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Wi-Fi Warriors
B
The Many
Beautifulcrazy1974The Many
asked in Modem - General
tplink_E726 on mobile phone network

I see tplink_E726 on my iPhone networks but I don’t know what it is, can someone please help

93
plemans
Juggernaut
B
The Many
BigbirdThe Many
asked in Modem - General
Trying to connect Wi-Fi extender with Arris modem.

I just got an Arris modem router, trying to connect it with my netgear nighthawk extender is proving to be difficult. Any suggestions please.

1671
plemans
Juggernaut
P
The Many
Peaches26The Many
asked in Modem - General
change Wi-Fi password

I am trying to change my WiFi password

261
plemans
Juggernaut
R
The Many
RealtorThe Many
asked in Modem - General
Password reset

I’ve lost my password and I don’t see any way to reset it. Can that be done?

1841
plemans
Juggernaut
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The Many
WCarpThe Many
asked in Modem - General
Support, contact sales

If I purchase a new modem, can I call and get support? It’s too bad the company doesn’t even have a sales phone number!!!

3333
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Wi-Fi Warriors
D
The Many
dmishra17The Many
asked in Modem - General
connecting x5042 extender to Xfinity router using wps

I'm trying to connect x5042 extender to xfinity wifi router to extend my wifi range. It gets connected through ethernet cable but the wps connection fails to setup. Any help is appreciated.

3171
plemans
Juggernaut

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