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Modem - General

DOCSIS® Cable Modem

  • 384 Topics
  • 747 Replies
384 Topics
E
The Many
ExploroThe Many
asked in Modem - General
SB6141 does NOT have reset button on web screen

The manual says that there should be a reset button on the Configuration screen on the web interface, but that button isn’t there. Ideas please? Thank you!!

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Wi-Fi Warriors
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LainenThe Many
asked in Modem - General
WiFi light blinking green-internet available

Why is my WiFi light blinking green. I do have internet connection

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Wi-Fi Warriors
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FreemanThe Many
asked in Modem - General
Change password

How do I change my password

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Wi-Fi Warriors
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AmvicariThe Many
asked in Modem - General
no Internet connection

Earlier today lost power then I lost my Internet connection. After unplugging and plugging it in and spectrum sending a signal. I’m still unable to get Internet. I called spectrum and since my router was showing online, they recommended I call my router manufacturer, which is you. Can you help me with this?

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Wi-Fi Warriors
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ponwellerThe Many
asked in Modem - General
Factory reset the modem on Sb6141.

I just got a used sb6141 and I cannot get a factory reset. The web site does not work and I cannot find a button

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Wi-Fi Warriors
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elenapifferiniThe Many
asked in Modem - General
how to update my modem without router?

I only have a modem but no router, and I use ethernet. How to update my equipment? I’m cox

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Wi-Fi Warriors
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Kathya100The Many
asked in Modem - General
Setting up the router and looking for wan IP

Im setting up my router and its askung for my wan type. Wbere do i find this

241
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Wi-Fi Warriors
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bctempThe Many
asked in Modem - General
No internet connection

Modem is checked out by Xfinity and OK but when I try to connect any item to the Internet, it says that I don’t have Internet help

391
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Wi-Fi Warriors
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Klrussell411The Many
asked in Modem - General
suggestion to buy a modem with 2ports and VOIP support

We are trying to replace the services we rent through our cable company. We have a multi-level home with lots of devices and the Eero mesh system has worked well for us. We need to purchase a modem with two ports, latest technology and fast speeds - we pay for download speeds of 1 Gig Internet and 6000 GB of data. We need a two port modem that will give us the fastest speeds through the modem. We also use VOIP. Which Arris modem do you recommend that is compatible with the Eero mesh system and meets these requirements? Thank you for your wisdom and advice

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Wi-Fi Warriors
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Jburson516The Many
asked in Modem - General
change wifi name and password on docsis 3.1

How do I change the WiFi name and password for a DOCSIS 3.1?

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Wi-Fi Warriors
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Familia llThe Many
asked in Modem - General
habilitar las redes inalambricas 2.5 para poder cambiar las contraseñas

habilitar las redes inalambricas 2.5 ghz para poder cambiar las contraseñas

161
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Wi-Fi Warriors
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Oksana GThe Many
asked in Modem - General
connected without internet

Подключаю Wi-Fi, пишет, что подключено без доступа в интернет. Что делать?У меня дома нет компьютера,все делаю с телефона. What settings exactly need to be changed in your personal account from the router?

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Wi-Fi Warriors
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Knopf285The Many
asked in Modem - General
g34 no internet at setup

I've plugged everything in and activated it with my isp. My isp says internet is connected. I have no internet on my end though. What can I do now?

601
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Wi-Fi Warriors
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rjf27858The Many
asked in Modem - General
Problem with return of Arris modem-router

This is in regard to the following Customer Service request: Case Number: 2402-05003 RMA Order Number: RMA-3578 I also replied to the email that I received regarding this issue. After talking with Customer Service about my dysfunctional Arris SBG10 modem, I received a return authorization email. However, my printer had ceased to print, and (I don’t know how) somehow the return authorization disappeared. I had hoped to send it to my friend for her to print, but I could not find it anywhere--including my Trash. I got caught up in renting a modem, and let the issue slip. I apologize for not reaching out again. On Monday, March 18. I will call Customer Service again to try to get the situation resolved. I apologize for dragging my feet. Thank you. Rhonda Fleming

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Wi-Fi Warriors
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pf_ciiThe Many
asked in Modem - General
Suggestion to buy Cable Modem and Mesh Wi-Fi System with wider Wi-Fi coverage.

My cable modem/Wi-Fi router recently died due to a storm. I am looking for a cable modem/Wi-Fi mesh system. My house is about 3500 ft.², with multiple levels. I also have Wi-Fi based cameras on the exterior of my residence and shop. So I’m wanting to have maximum Range, and feel a message is best. I’m looking for the best solution for cable modem, and Wi-Fi. Suggestions?

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Wi-Fi Warriors
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DlewThe Many
asked in Modem - General
password not working

the password that I have been using isn’t working on my new tablet.

241
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Wi-Fi Warriors
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Michael.clark427The Many
asked in Modem - General
no internet

Can’t connect to the internet

291
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Wi-Fi Warriors
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EDGARD116The Many
asked in Modem - General
arris

No puedo accesar a mi Red

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Wi-Fi Warriors
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kenatsunThe Many
asked in Modem - General
Please explain SB6121 error codes Z00.0 and R02.0

I'm recently having frequent losses of internet connection with my Surfboard SB6121 modem. These have been fixable (so far) by restarting the modem or having my ISP do a reset. The log shows two error codes that happened at the times of these interruptions: Z00.0 and R02.0. Please explain what these codes mean, and what needs to be done to fix the problem. ~ Thanks in advance for your help! ~ Ken Winter

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Wi-Fi Warriors
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Keith6The Many
asked in Modem - General
user id/ password reset

user id/ password reset

3131
plemans
Juggernaut
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DragonladyuspsThe Many
asked in Modem - General
sb6141 intermittent internet connectivity

i have an sb6141. i just hooked it up a few days ago. it was working off and on, and a quick unplug re plug seemed to fix it while i tried to figure out its errors. xfinity can see it, but it wont connect to internet or reset. they say to contact arris. the phone app is useless pretty much cause it wont hook to the data for it so i can figure out the error. this is new so i am very unhappy. Any suggestions

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plemans
Juggernaut
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ACDCThe Many
asked in Modem - General
Looking for CM820B follow-up model

Hey all, I am looking for some older CM820B Modems. As I know they are end of life, but does anybody knows which modem could be a good alternative for it? Or maybe anybody knows about some refurbished ones?

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plemans
Juggernaut
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c reisenThe Many
asked in Modem - General
ARRIS AR 2MTDAD3 S/N 080LDZSK5C0

My cable provider is claiming I have not returned this device. Can you provide the date of manufacture as per the serial number?

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Wi-Fi Warriors
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Beautifulcrazy1974The Many
asked in Modem - General
tplink_E726 on mobile phone network

I see tplink_E726 on my iPhone networks but I don’t know what it is, can someone please help

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plemans
Juggernaut
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BigbirdThe Many
asked in Modem - General
Trying to connect Wi-Fi extender with Arris modem.

I just got an Arris modem router, trying to connect it with my netgear nighthawk extender is proving to be difficult. Any suggestions please.

1741
plemans
Juggernaut

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