Skip to main content

SB6183 | SB6190

DOCSIS® 3.0 Cable Modem

  • 256 Topics
  • 635 Replies
256 Topics
Z
The Many
zrtaborThe Many
asked in SB6183 | SB6190
Can use router through ethernet cable, but cannot activate for wireless (SB6183)

I am using an SB6183. Xfinity said I could use it, so I bought it to save some money.Xfinity app recognizes that I’m using it, and services are activated. I can get online via the ethernet cable, but cannot connect wirelessly. When I tried to activate the surfboard via the app, it was not listed. Rather, a link to an older app was suggested for me to download. This app is not available on my phone because the app is too outdated.Why can’t I activate it via a website browser?  frustrated. Just want to connect my phone and xbox to my home internet.

782
plemans
Juggernaut
C
The Many
clojacksThe Many
asked in SB6183 | SB6190
Upstream LED light on the modem is white - SB6190

I have about a 5 year old SB6190. Downstream light is bright blue, but my upstream light is either white or out. I contacted my provider and everything shows fine on their end….download of 500 MBPS and upload of 25 MBPS. Is it possible my upload LED has burnt out. I rebooted it and the green LED is flashing as it powers back up, but the download light goes to Blue and the Upload light appears white when it is back on line. Is my modem going?

492
S
Wi-Fi Warriors
M
The Many
mandycobbsThe Many
asked in SB6183 | SB6190
SB6190 flashing green light

My SB6190 modem, the receive/downstream light (2nd light) is flashing green and not connecting to the internet. Xfinity says nothing is wrong on their end. Scheduled to have a technician come out but the earliest is in 4 days. Hoping to fix the issue before then. I can’t log into the web manager access page. My device is past warranty.

1102
M
The Many
N
The Many
nqdhhyaohpowcsnjteThe Many
asked in SB6183 | SB6190
issue with connecting sb6183

I have bought the arris sb6183. I noticed the box does not come with a password for it. Will I be able to access the internet with this if I connect it to wall with coaxial cable plug in power and connect Ethernet to computer and typing in the code starting with 192. or is this setup incomplete?

522
plemans
Juggernaut
A
The Many
Ast206The Many
asked in SB6183 | SB6190
SB6183 isn't connecting through ethernet to my PC

My PC isn't receiving an internet connection from my surfboard modem. I talked to Xfinity and there's no issues on their side. All the lights are the colors they are supposed to be. (Green blue blue green) but I'm getting no internet through the ethernet cable. I've tried several cables as well and it hasn't helped. Everything is plugged in correctly as well. I've tried resetting the PC numerous times and the modem as well. I've tried turning my firewall off and that doesn't work either. I can't think of anything else I can possibly do. Any insight would be greatly appreciated. 

521
S
Wi-Fi Warriors
K
The Many
KreekeThe Many
asked in SB6183 | SB6190
First time setup for SB6190

Help setting up ARRIS SB6190

771
plemans
Juggernaut
M
The Many
mmatticeThe Many
asked in SB6183 | SB6190
FCC Part 15 compliance failure

A nice person dropped by my house after being contracted by a cell phone company to determine who was making noise at a frequency they owned.  Turns out my SB6190 is emitting a huge spurious emission at 695MHz. Does anybody at Arris want this thing to determine how it failed in this manner?  To be clear, it still operates as a cable modem just fine.

251
S
Wi-Fi Warriors
D
The Many
damianm01The Many
asked in SB6183 | SB6190
When going to 192.168.100.1 the website only shows the status page not allowing me to log in SB6190

I keep getting redirected to website 192.168.100.1 to sign in, but every time I go to the website it only shows the Status, Product information and the rest of the website so I’m not able to access my internet.Edit: when accessing the website, it shows Status, Product Information, Event Log, Addresses, Configuration, Help.None of the tabs show where to log in including the Help tab.

981
S
Wi-Fi Warriors
J
The Many
jgarrettThe Many
asked in SB6183 | SB6190
My network isn't showing up (SB6183)

My internet network isn't showing up as an option to connect. I have Comcast and I have already confirmed with them that there isn't any problems on their end. They recommended that I reach out to my modem manufacturer. I have an sb6193, nothing has been changed preceding the outage. It's been continuous high speed internet for years and all of a sudden nothing. 

471
N
Rockstar!
B
The Many
Bobc514The Many
asked in SB6183 | SB6190
model SB6190 reboot

The power went off and when it came back on the top and bottom lights are white instead of green.  I have unplugged the 3 plugs in back with no success. 

541
S
Wi-Fi Warriors
S
The Many
samnolan3262The Many
asked in SB6183 | SB6190
Changing from 5g to 2.4g

I have the SB6190 Arris Surfboard and want to change the power band width from 5 g to 2.4g. My pellet grill app requires 2.4g to connect to the Wi-Fi. Any help would be appreciated.

411
S
Wi-Fi Warriors
R
The Many
rwhaynes54The Many
asked in SB6183 | SB6190
SB6190 cannot log in using IP address

I logged into my SB6190 modem by going to 192.168.0.1 in my browser to change my Wi-Fi password. I set the new password, but when I attempted to saved it, my system froze. I finally had to reboot. When I did, I was not able to log into my network using either the old or the new password. After several attempts, I logged into the 2.4 network instead of the 5.0. I was able to get online, so I tried to log into the modem setup using 192.168.0.1 again. I got an error message stating that there is no internet connection, even though I am on the internet.I have attempted multiple times to reset the 6190 to factory settings to no avail. It always comes back to my original two Wi-Fi networks of which only the 2.4 will work. Any ideas on what to do next?

801
S
Wi-Fi Warriors
A
The Many
AFALDASOJA123The Many
asked in SB6183 | SB6190
No option to turn off LEDs on SB6183

As title states, when I am in  modem GUI and I have no option in the Configuration menu to disable the LED lights on the front of the unit. Yes, I already read article to turn of the LED lights on the modem and that’s how I know it isn’t working. Any help would be appreciated.  

363
S
Wi-Fi Warriors
J
The Many
jsymposiumThe Many
asked in SB6183 | SB6190
Age / production date / manufacturing date on SB6190 and SB6183

Hi there, how can I tell how old my modems are?SB6183SB6190Thanks!

1131
S
Wi-Fi Warriors
L
The Many
Liquid462The Many
asked in SB6183 | SB6190
new arris owner

I just purchased a new modem I thought was a 2 in 1 modem router. It's an SB6190 I see I'm connected directly. I don't see a router name to connect wireless. That & with the direct connection I'm on a nat type 1. I need a nat type 2 to play games online. Anyone know how to get to a type 2 signal ? What happened to the days when we bought a product & could actually talk to someone to get everything set up properly within the first 24hr? 

666
N
Rockstar!
B
The Many
BillyClydeThe Many
asked in SB6183 | SB6190
Intermittent internet connection on surfboard sb6190

Have a surfboard SB6190 that seems to be dropping the incoming Spectrum signal between it and my tp-link wireless router. Talked to Spectrum, they swear their incoming signal is steady and not dropping. Firmware on the router is up to date.  Any suggestions on how to remedy this situation? Thank you. 

941
S
Wi-Fi Warriors
G
The Many
GdrockThe Many
asked in SB6183 | SB6190
lights on and no internet on sb6190

What does it mean if all four lights are green while rebooting but the two middle ones turn blue and power and glove button go white?  I am not getting internet but isp says signal is just fine.  Also Ethernet  port is flashing yellow on back or modem and router.  Have already tried new Ethernet and resetting router and modem

1131
N
Rockstar!
E
The Many
edjohnson42The Many
asked in SB6183 | SB6190
Compatibility of tp link router with sb6190 modem

is tp link wi fi router model TL-WR841N compatible with surfboard modem model sb6190 ?

541
S
Wi-Fi Warriors
C
The Many
Count MurrayThe Many
asked in SB6183 | SB6190
unable to connect sb6183 to cox to activate

Sb6183 unable to connect to activate

511
S
Wi-Fi Warriors
J
The Many
john_bThe Many
asked in SB6183 | SB6190
SB6190 - Modem is getting warmer

I recently purchased an SB6190 and it seems to be working fine but I’m a little concerned about how warm it gets. If I aim an infrared thermometer at the top I get a reading of 103 - 106 degrees and roughly 85 degrees on either side. If I place my hand on the top it’s quite warm but not what I’d describe as hot though definitely warmer than any modem I’ve owned in the past. Is this normal for these units ? Thanks in advance for any help/advice.

602
plemans
Juggernaut
J
The Many
JosesanchezThe Many
asked in SB6183 | SB6190
modem

I bought a arris modem and I had issues installing it before I use to Have a netgear . I need help 

191
S
Wi-Fi Warriors
J
The Many
JediThe Many
asked in SB6183 | SB6190
SB6190 modem - Upload Speed Slow

My internet provider is comcast.I rent the xfinity modem&wifi for a year. Speed is totally great ( Down 300 up 150)And I bought SB6190 to replace it. But up speed is terrible I only got 5.I only have 4 upload stream bound.Does anyone using SB6190 and get more than 5 upload speed?

511
S
Wi-Fi Warriors
A
The Many
ag12345The Many
asked in SB6183 | SB6190
Spectrum says SB6183

Everything worked fine. I was rolling off a promotion and Spectrum a new one on my account. When they did it, they said my modem is no longer compatible and I have to buy a new one. Is this correct? And what’s a cheap SB I can buy if I need a new one? Thanks

1221
S
Wi-Fi Warriors
M
The Many
MurrayleeThe Many
asked in SB6183 | SB6190
help installing sb6190

I need help with installation of the Arris surfboard sb6190

881
S
Wi-Fi Warriors
R
The Many
RBPThe Many
asked in SB6183 | SB6190
Slow internet speed on SB6190

I have a SB 6190 modem and am experiencing slow Internet speeds. How do I know if I have a bad modem or how can I fix my speed issue in the recent past I experienced three and 400 meg download speed now I’m lucky to get 20.

1463
S
Wi-Fi Warriors
Terms & ConditionsCookie settings