Skip to main content

SB6183 | SB6190

DOCSIS® 3.0 Cable Modem

  • 224 Topics
  • 552 Replies
224 Topics
R
The Many
RoyFThe Many
asked in SB6183 | SB6190
Intermittent internet connection on ARRIS Surfboard SB6190

occasionally, my cable modem drops me from the ISP.  It generally occurs when I am watching TV.  I reset the modem and fifteen minutes later I get dropped again.  I can continue by again resetting the cable modem.  I am usually watching a movie on a streaming channel or You Tube

1
S
Guardians of the Gateways
2 months ago
B
The Many
BluebeatleThe Many
asked in SB6183 | SB6190
Need to configure UDP ports on SB6190

I have an Arris Surboard Model SB6190 No Wif. Need to Configure UDP Ports 123, 500, 4500 for T-Mobile CellSpot. Please help.

1
S
Guardians of the Gateways
3 months ago
C
The Many
cjgloverThe Many
asked in SB6183 | SB6190
Samsung TV lost WiFi connection (SB6183)

Our fairly new (5 months) Samsung TV suddenly lost WiFi connection to our network. All other devices (laptops, phones) connect without problem. When using LAN cable TV works fine (but we lose WiFi capability for other devices.

1
S
Guardians of the Gateways
3 months ago
C
The Many
cindyhuThe Many
asked in SB6183 | SB6190
Modem is not working

We recently purchased a surfboard cable modem at walmart.  When our new internet was connected we realized we did not need the modem.  When we tried to return it, it was out of return time frame.  The return desk informed us to contact your website to see if it could be returned directly to you.  The modem has not been opened.  Can you help in any way?ThanksCindyhu

1
S
Guardians of the Gateways
3 months ago
T
The Many
TechNut79The Many
asked in SB6183 | SB6190
SB6183 suddenly not working on wifi

Hello good people of this community.  I've just ran into an issue with my Arris Surfboard SB6183 modem.  My phone was showing connected with no internet.  I unplugged the modem and separate router and plugged the modem back in first.  It's lighting up the power light solid and then the others are flashing in order until it gets to the bottom light and then goes solid and starts all over again.  I chatted with someone from Spectrum and they had me do some troubleshooting, which I had done already.  They can see the modem had been offline for about 30 minutes at that point, but no other help besides contacting the manufacturer.  So here I am.  Any ideas?  Thanks for your help in advance.

2
T
The Many
3 months ago
P
The Many
PrmpsuThe Many
asked in SB6183 | SB6190
Wrong IP Address Geolocation - SB6190

I geolocated my IP address and it reports in the wrong city. Is this a function of my ISP or is a function of my modem (SB6190) ? I requested this be changed through MaxMind.com but wanted to understand how this is happening. 

2
P
The Many
3 months ago
W
The Many
wsmythThe Many
asked in SB6183 | SB6190
SB6190 Bridge Mode

I understand that the SB6190 cannot have bridged mode enabled or disabled? Does this mean that the modem operates in bridge mode? That is, in essence, bridge mode always on?

3
S
Guardians of the Gateways
4 months ago
B
The Many
BlackMan76The Many
asked in SB6183 | SB6190
No power icon light No online icon light on SB6183

   on my  ARRIS SB6183  cable modem    i have a internet conection but no power icon and no online icon don't light up the receive icon and the send icon are blue yes i can surf the internet

1
S
Guardians of the Gateways
4 months ago
W
The Many
WakeemupThe Many
asked in SB6183 | SB6190
Unable to connect play station through ethernet cable on SB6183

So, I’m trying to connect my ARRIS surfboard SB6183 to my PlayStation and I plugged in the Ethernet and I tried to connect to the Wired LAN but it won’t work and I don’t know what to do.

3
S
Guardians of the Gateways
4 months ago
P
The Many
pajo09The Many
asked in SB6183 | SB6190
SB6190 - Bridge Mode?

Is there a bridge mode that I can activate for the SB6190 cable modem? I’ve accessed some of the configuration ( modem GUI)  but can’t locate bridge settings. Thanks!

1
S
Guardians of the Gateways
4 months ago
A
The Many
AdeThe Many
asked in SB6183 | SB6190
Internet Data usage on SB6190

How can i check which devices are using my modem and how much internet data each device is using?i used to work from home till Dec of 2023, and now that i don’t anymore, i figured my data usage will drop, but it’s doubled since Jan of 2024. My ISP (Comcast/Xfinity) are unable to give me the info because I’ don’t have one of their Modems, and Surfboard couldn’t help because my warranty expired a yr ago. Side note: I have a suspicion that it’s because my roommate has been on Discord ALOT lately, but I don't want to stir that pot till i know for sure. 

1
S
Guardians of the Gateways
4 months ago
J
The Many
Jrpierron2The Many
asked in SB6183 | SB6190
No internet connection on SB6183

Trying to factory reset our SB6183. Connected it to my laptop with a ethernet cable using a docking station (laptop not connected to the internet). After agreeing to and clicking “Do you want to proceed?”, what is supposed to happen? It redirects me to a web page that just states there’s no connection.

1
S
Guardians of the Gateways
4 months ago
K
The Many
Kellerdakota123The Many
asked in SB6183 | SB6190
modem not working on SB6183

Internet says connected with no internet. Internet provider says its the modem. 

1
S
Guardians of the Gateways
4 months ago
M
The Many
MalakslaiwaThe Many
asked in SB6183 | SB6190
unable to login becuase i cant find password on modem6190

I’m trying to connect to my now modem and it’s connected to my internet provider but I can’t figure out how to get the password 

1
S
Guardians of the Gateways
5 months ago
G
The Many
GarydalesThe Many
asked in SB6183 | SB6190
sb6190 - power on failure

After power outage, my sb6190 will no longer power up. What happened?

1
S
Guardians of the Gateways
5 months ago
S
The Many
stuartkrantzThe Many
asked in SB6183 | SB6190
arris modem SB6183

I own an Arris SB6183. My cable provider says it’s outdated. Best Buy says it’s still being sold. Our Data Speed is about 150 Mbps. Should I replace the cable modem?

2
S
The Many
5 months ago
K
The Many
kprThe Many
asked in SB6183 | SB6190
unable to access SBC app on SB6190

SB 6190 Modem not supported by current surfboard app, old app too old for my Samsung phone???

1
S
Guardians of the Gateways
5 months ago
Y
The Many
YolandaThe Many
asked in SB6183 | SB6190
Network name is not broadcasting on SB6190

My modem is not showing up and my network my Wi-Fi is working properly from Comcast internet but my device is not showing up I need help

1
S
Guardians of the Gateways
5 months ago
R
The Many
robfenThe Many
asked in SB6183 | SB6190
Can I disable front display lights on SB6190?

Can I disable front display lights on SB6190? I saw the same question and a reply with instructions to disable the lights but I actually don't have the option listed in the instructions. I don't know if Arris deleted that option or moved it? They are very bright and makes the room glow at night. Bought March 2024.

1
S
Guardians of the Gateways
6 months ago
K
The Many
KikimillerThe Many
asked in SB6183 | SB6190
Setting up modem - SB6183

I’m having problems setting up my modem.

1
S
Guardians of the Gateways
6 months ago
F
The Many
flashman47The Many
asked in SB6183 | SB6190
Current software for sb6183 docsis 3.0

Spectrum says this modem cannot be updated I am trying to check if the current software  I have is the correct one.

1
S
Guardians of the Gateways
6 months ago
J
The Many
J2122vThe Many
asked in SB6183 | SB6190
According to my internet provider Spectrum my SB6190 isn’t alllowing more than 400 gb per second

I was told that the modem won’t allow the internet to go above 400 gigabytes when on the box and description it says it is supposed to allow up to a gigabyte per second. How do I allow my internet provider access the full amount?

1
S
Guardians of the Gateways
6 months ago
S
The Many
scharrowThe Many
asked in SB6183 | SB6190
sb6813 port forwarding

Can’t find the port forwarding page on SB6183.  Do I need another modem ??

1
S
Guardians of the Gateways
6 months ago
S
The Many
stnelnojThe Many
asked in SB6183 | SB6190
Remove a device from main network - sb6183

How do i remove a device from my main network

1
S
Guardians of the Gateways
6 months ago
E
The Many
EOjedaThe Many
asked in SB6183 | SB6190
network secured on sb6190

How can I get the network secured? 

1
S
Guardians of the Gateways
6 months ago
Terms & ConditionsCookie settings