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SB6183 | SB6190

DOCSIS® 3.0 Cable Modem

  • 239 Topics
  • 591 Replies
239 Topics
R
The Many
Rms2024The Many
asked in SB6183 | SB6190
No power light, no online light, blue up and down - SB6183

I just connected a brand new SB6183, and have activated it in Xfinity. When I power it on it cycles through green lights for power, down, up, and the online lights up green briefly.  Then lights go off and the up and down turn blue. Nothing is plugged into the LAN side.  I tried plugging in my gateway and it couldn't be reached from Unifi. I know it's not my connection because I just swapped out an Arris surfboard. Any help would be greatly appreciated 

4891
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Wi-Fi Warriors
9 months ago
M
The Many
Marksman77The Many
asked in SB6183 | SB6190
SURFboard SB6190 Died just past warranty

My SURFboard SB6190 Died just after the warranty expired. I have never had a modem fail. They have always lasted a few years until I had to update because it was out of date. No lights, no nothing. Completely dead. This one only lasted a little over a year! I didn’t put it into service immediately after purchase. I wanted to see if you guys wanted to help me out somehow. Not very inclined to get another Arris with such a short life! Any suggestions or help you can offer??ThanksSteveHome and business owner with multiple modems

4649
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Wi-Fi Warriors
9 months ago
B
The Many
Believe1962The Many
asked in SB6183 | SB6190
Router Surfboard SB6190

I can’t get my router hooked up. Only the first two icons light up. When trying to access the internet I get a message that says this device is blocked by access control in the router. How do I fix this?

1381
plemans
Legends
10 months ago
S
The Many
SDasThe Many
asked in SB6183 | SB6190
resetting SB6183 Modem

Hello everyone, I am trying to reset my SB6183 Modem because my Mac has been hacked. I followed  the steps that were provided in the article, unfortunately no Factory Reset Button was there as described. Can anyone help me please?

8506
S
The Many
10 months ago
S
The Many
steve slawsonThe Many
asked in SB6183 | SB6190
2.4ghz usage in SB6190

does sb6190 use 2.4?

221
plemans
Legends
10 months ago
B
The Many
Bstnredsox93The Many
asked in SB6183 | SB6190
Modem activation Sb6190

Hello, I have followed the instructions to activate my modem - SB6190.  The middle two lights are blue.  The online & power buttons are white.  I do not have internet access.  In addition, the setup instructions requested I use the COAX cable provided by my network provider.  In doing so, I had to unplug the coax cable from my router as I only have one Coax outlet In my apartment.  I believe this has now resulted in my router being disconnected as well.   Please advise.   

2681
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Wi-Fi Warriors
10 months ago
L
The Many
Laraque718The Many
asked in SB6183 | SB6190
surfboard model W30 not connecting to internet

I tried to use the Surfboard app it won't load I tried calling the number they not open what is going on did the close for business. I need my wifi. Especially my security camera is running of that now its off line

1744
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Wi-Fi Warriors
10 months ago
C
The Many
cdorstThe Many
asked in SB6183 | SB6190
can't find network name - SB6183.

wireless router (as did the neighborhood) lost power for a moment … now I can’t find our network and need some expert advice 

2141
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Wi-Fi Warriors
10 months ago
M
The Many
Mr-GomezThe Many
asked in SB6183 | SB6190
Need modem for Spectrum ISP that can connect to (NON-wifi) Cisco router - SB6190

Good day, I recently had some connectivity issues with my Spectrum service.  I had been using an Arris modem provided by Spectrum for years, but part of resolving their issues, they replaced my old Arris modem with a super duper Hitron modem.Speed with Hitron modem is improved, but it unfortunately connects only to a single PC in my home, it WILL NOT CONNECT to my Cisco RV325 Small Business Router.  Previously, the old Arris “just worked” as far as getting an IP from Spectrum to allow all systems on my network to have internet access.  However Spectrum is unable to provide any support other than “it works on our side”, and tell me that I need to contact Cisco.I see on the Spectrum site that the Arris SB6190 is compatible with their service, and also see that I can purchase one from Best Buy.  Will the Arris SB6190 be able to connect to my Cisco Router?I will run to Best Buy and pick one up!!   

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M
The Many
10 months ago
S
The Many
SpockHThe Many
asked in SB6183 | SB6190
forget password- SB6190

Forgot password

2381
S
Wi-Fi Warriors
10 months ago
C
The Many
ChrisA1The Many
asked in SB6183 | SB6190
Wher I can finded password to WIFI in SB 6190

Wher I can finded password to WIFI in   SB 6190

1412
C
The Many
10 months ago
R
The Many
retiredldoThe Many
asked in SB6183 | SB6190
unable to log into SB6190

I am unable to log into my SB6190   have tried numerous Ip's  I am trying to log in via a tablet   it is hooked up to router Thanks

1645
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Wi-Fi Warriors
10 months ago
D
The Many
deedeeThe Many
asked in SB6183 | SB6190
Unable to connect printer with SB6183

my printer cannot connect to the internet its configured to my pc properly but i just realized that my arris router has run out of warranty on dec.17,2024 could this be my problem 

231
plemans
Legends
10 months ago
A
The Many
AmywendlingThe Many
asked in SB6183 | SB6190
SB6183 modem dropped offline

My SB6183 dropped offline in the middle of the workday today. Xfinity says my signal is strong but the modem is offline. I’ve rebooted it several times, and they tried to from their end. Anything I can do to get this back online?Thanks

591
plemans
Legends
10 months ago
P
The Many
picketyfenceThe Many
asked in SB6183 | SB6190
ARRIS SB6183. MODEM & ARRIS SURFBOARD SBR AC1200P ROUTER

Bought back in 2019, Are these 2 different products 2.4 or 5 G?  Or neither?  i need a 2.4, I THINK, to be able to link my Catlink litterbox to this.  I can’t get it to link, as is.  See photos.  Much appreciated!!! 

594
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Wi-Fi Warriors
11 months ago
J
The Many
jgw828The Many
asked in SB6183 | SB6190
Wi-Fi password to connect Samsung tv on SB6183

Recently connected Samsung TV using Xfinity internet and lost the connection. It is asking for a password and I don’t know which number on the modem I should be using to reconnect WiFi. 

1039
S
Wi-Fi Warriors
11 months ago
X
The Many
XBurninSoulXThe Many
asked in SB6183 | SB6190
No internet on SB6190

The box loads but the Internet light doesn’t turn on and the second and third lights are blinking on and off.

1902
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Wi-Fi Warriors
11 months ago
M
The Many
MorningThe Many
asked in SB6183 | SB6190
Power on failure on SB6190

No light light up. Properly connected to everything, wires secure, i have used it over 2 years. Is there a hard reset? Any advice 

6393
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Wi-Fi Warriors
11 months ago
O
The Many
OblivionThe Many
asked in SB6183 | SB6190
SB6190 Signal Upload Levels on RFoG Fiber to House

With 21 days active up time, I have approx 300 correctables and 21000 uncorrectables per channel on downstream side.  Is this what is to be expected with an RFoG fiber type setup or are these happening specifically from my modem to the RFoG adapter on back of house?Also my upload power levels are between 35 and 36.5.  Channels 1 and 2 are channel ID 75 and 76 respectively using 2560 KSym/s.  Channels 3 and 4 are using channel ID 74 and 73 respectively using 5120 KSym/s.  I read that power upload should be closer to 51 and not the approx 35 I have.This is the setup:cablemodem  and after that is the injector sending power to the RFoG coax/fiber device on side of house using the coax line. The coax line is direct run with no splitters and all connections are factory spliced provided connections and good splice connections done by provider.  The RFoG device is grounded outside and outlet grounded inside.       

322
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Wi-Fi Warriors
11 months ago
R
The Many
RPodleyThe Many
asked in SB6183 | SB6190
changing username and password for SB6190

I was told by my internet provider that I should change my username and password on my Arris SB6190 modem.  There were some concerns that our usage is unusual and perhaps we’d been hacked.  They said it wasn’t their equipment.

5192
O
The Many
11 months ago
T
The Many
tommyb3The Many
asked in SB6183 | SB6190
SB6190 needs to be rebooted daily

My SB6190, connected to Comcast, has worked well for the past couple of years. There were the occasional Comcast outages, of course, but now I am unsure if the problem is Comcast or the modem, since the problem is always cleared up by power cycling the modem.  This started about 2 weeks ago, and occurs daily, sometimes twice a day.  Below is the event log from today.  10:11 and 16:50 are immediately after the modem is rebooted.  Any thoughts on whether I have a hardware or internet provider issue?  Thanks in advance!! Tue Jan 02 01:14:51 2024 5 RCS Partial Service;CM-MAC=[removed personal information];CMTS-MAC=[removed personal information];CM-QOS=1.1;CM-VER=3.0; Tue Jan 02 02:51:43 2024 3 No Ranging Response received - T3 time-out;CM-MAC=[removed personal information];CMTS-MAC=[removed personal information];CM-QOS=1.1;CM-VER=3.0; Tue Jan 02 10:11:20 2024 6 TLV-11 - unrecognized OID;CM-MAC=[removed personal information];CMTS-MAC=[removed personal information];CM-QOS=1.1;C

2022
T
The Many
11 months ago
N
The Many
newhaven12The Many
asked in SB6183 | SB6190
no lights working SB6190

SB6190 modem not working. no lights working. Bought new July 2023. It is still under warranty, please replace! thanks

1902
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Wi-Fi Warriors
11 months ago
M
The Many
murphyme444The Many
asked in SB6183 | SB6190
modem disconnecting every few seconds from new internet connection at new place

Frustrated is not the word!  SB6183 Arris should have more customer support than this.   Signal won’t hold-  drops internet connect every 5-6 seconds and reconnects every 10 seconds. New place, new internet connection, new company.  Signal good from pole to house.  All wires have been checked multiple times, power cycled many times, still happening.   

663
plemans
Legends
11 months ago
J
The Many
JRozeThe Many
asked in SB6183 | SB6190
No internet when connecting a router in SB6183

I just got connected to xfinity internet today with my new SB6183. When I directly connect my computer to the modem, I connect to the internet just fine. When I connect the modem to my wifi router, nothing. Do I need to update any settings in the modem prior to connecting my router? Or is this just a router issue? The router was working just fine 10 min ago connected to my old modem.

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N
The Many
11 months ago
J
The Many
justus6729The Many
asked in SB6183 | SB6190
Easy Setup -Modem

Is this easy to set up from Xfinity

914
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Wi-Fi Warriors
11 months ago
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