SB6183 | SB6190

I came home only the 1st w lights were lite up I've unplugged both modem and router box and after that it blinks yellow and goes back like it was no internet connection at all

Hi. I’ve spoken with Optimum, and the SB6190 is supported by their service.  Before I get started disconnecting the TM822 and connecting the new SB6190, would be great to get some input from experienced people here.  I have a Linksys EA7400 wireless router connected and working presently, I’m hoping that it won’t be an issue to connect to the new SB6190.Possibly any videos which might help if/when running into any issues?Thanks very much.

Looking to replace my BrightSpeed modem with the Arris DOCSIS 3.0 Modem (SB6190). I am seeing varying information on it’s compatibility with a VDSL2 Transport Type. Anyone have this info before I unbox the modem and start swapping it out. 

I have Starlink set up in my barn that is approximately 150 ft from my house. I ran a RJ45 cable from the Starlink modem to the house. Will the Arris SB 6190 work to bring the internet to the house? Note there is no coaxial cable just the Ethernet RJ 45 from Starlink to SB 6190

I got new modem but unable to connect because I don’t have default id and password 

I have SB6183 and would like to add a 2.4 ghz wifi option so that I can have both 5 and 2.4 but we are not able to access an admin page. We think the firmware might need to be updated too.  can someone please guide me step by step on how to add a 2.4 ghz wifi option? We use google mesh as well. thank you so much in advance!

So every single light is showing blue except the power and online light. The light is kind of white but not on if that makes sense. Everything else is working fine other than the fact I can’t connect to the internet, it’s not even showing up anymore. I’ve tried resetting it and turning it off and back on again but nothing seems to help. What’s wrong with it?

I have an office with about 5-7 computers needing access to internet at one time.  The speed I am going to be purchasing is the 150mb/100mb and I was looking at the sb6183, but wasn’t sure if there was a better modem for the setup I have. Thanks!

I don’t have a smartphone and the required app download to activate it. How to get it to get wifi?

Purchased this modem 4 months ago and it worked perfectly until “I moved it on the shelf.”  Seemed to go into a standby mode - has power but does not receive internet signal or reset when I tried to do that.  Called cable company to check it out, tech said it’s a modem problem and recommended I purchase an SB6190 DOCSIS 3.0 Cable Modem (which I just did).  My question ~ will ARRIS allow me to return it, and refund me for this defective modem? (I sure hope so.)  Not having internet, because of this defective modem, has put me in a difficult position as I work two days at the office, and three days from home.  

I just bought model SB6190 but when I was trying to activate it ; it is not supported by surfboard central app . 

I have the arris sb6183 and bought a router and I can’t find name on the app and still won’t let me connected to the internet on my ps5

I am using an SB6183. Xfinity said I could use it, so I bought it to save some money.Xfinity app recognizes that I’m using it, and services are activated. I can get online via the ethernet cable, but cannot connect wirelessly. When I tried to activate the surfboard via the app, it was not listed. Rather, a link to an older app was suggested for me to download. This app is not available on my phone because the app is too outdated.Why can’t I activate it via a website browser?  frustrated. Just want to connect my phone and xbox to my home internet.

I have about a 5 year old SB6190. Downstream light is bright blue, but my upstream light is either white or out. I contacted my provider and everything shows fine on their end….download of 500 MBPS and upload of 25 MBPS. Is it possible my upload LED has burnt out. I rebooted it and the green LED is flashing as it powers back up, but the download light goes to Blue and the Upload light appears white when it is back on line. Is my modem going?

My SB6190 modem, the receive/downstream light (2nd light) is flashing green and not connecting to the internet. Xfinity says nothing is wrong on their end. Scheduled to have a technician come out but the earliest is in 4 days. Hoping to fix the issue before then. I can’t log into the web manager access page. My device is past warranty.

I have bought the arris sb6183. I noticed the box does not come with a password for it. Will I be able to access the internet with this if I connect it to wall with coaxial cable plug in power and connect Ethernet to computer and typing in the code starting with 192. or is this setup incomplete?

My PC isn't receiving an internet connection from my surfboard modem. I talked to Xfinity and there's no issues on their side. All the lights are the colors they are supposed to be. (Green blue blue green) but I'm getting no internet through the ethernet cable. I've tried several cables as well and it hasn't helped. Everything is plugged in correctly as well. I've tried resetting the PC numerous times and the modem as well. I've tried turning my firewall off and that doesn't work either. I can't think of anything else I can possibly do. Any insight would be greatly appreciated. 

Help setting up ARRIS SB6190

A nice person dropped by my house after being contracted by a cell phone company to determine who was making noise at a frequency they owned.  Turns out my SB6190 is emitting a huge spurious emission at 695MHz. Does anybody at Arris want this thing to determine how it failed in this manner?  To be clear, it still operates as a cable modem just fine.

I keep getting redirected to website 192.168.100.1 to sign in, but every time I go to the website it only shows the Status, Product information and the rest of the website so I’m not able to access my internet.Edit: when accessing the website, it shows Status, Product Information, Event Log, Addresses, Configuration, Help.None of the tabs show where to log in including the Help tab.

My internet network isn't showing up as an option to connect. I have Comcast and I have already confirmed with them that there isn't any problems on their end. They recommended that I reach out to my modem manufacturer. I have an sb6193, nothing has been changed preceding the outage. It's been continuous high speed internet for years and all of a sudden nothing. 

The power went off and when it came back on the top and bottom lights are white instead of green.  I have unplugged the 3 plugs in back with no success. 

I have the SB6190 Arris Surfboard and want to change the power band width from 5 g to 2.4g. My pellet grill app requires 2.4g to connect to the Wi-Fi. Any help would be appreciated.

I logged into my SB6190 modem by going to 192.168.0.1 in my browser to change my Wi-Fi password. I set the new password, but when I attempted to saved it, my system froze. I finally had to reboot. When I did, I was not able to log into my network using either the old or the new password. After several attempts, I logged into the 2.4 network instead of the 5.0. I was able to get online, so I tried to log into the modem setup using 192.168.0.1 again. I got an error message stating that there is no internet connection, even though I am on the internet.I have attempted multiple times to reset the 6190 to factory settings to no avail. It always comes back to my original two Wi-Fi networks of which only the 2.4 will work. Any ideas on what to do next?

As title states, when I am in  modem GUI and I have no option in the Configuration menu to disable the LED lights on the front of the unit. Yes, I already read article to turn of the LED lights on the modem and that’s how I know it isn’t working. Any help would be appreciated.