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SB6183 | SB6190

DOCSIS® 3.0 Cable Modem

  • 239 Topics
  • 591 Replies
239 Topics
A
The Many
AdeThe Many
asked in SB6183 | SB6190
Internet Data usage on SB6190

How can i check which devices are using my modem and how much internet data each device is using?i used to work from home till Dec of 2023, and now that i don’t anymore, i figured my data usage will drop, but it’s doubled since Jan of 2024. My ISP (Comcast/Xfinity) are unable to give me the info because I’ don’t have one of their Modems, and Surfboard couldn’t help because my warranty expired a yr ago. Side note: I have a suspicion that it’s because my roommate has been on Discord ALOT lately, but I don't want to stir that pot till i know for sure. 

841
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Wi-Fi Warriors
7 months ago
J
The Many
Jrpierron2The Many
asked in SB6183 | SB6190
No internet connection on SB6183

Trying to factory reset our SB6183. Connected it to my laptop with a ethernet cable using a docking station (laptop not connected to the internet). After agreeing to and clicking “Do you want to proceed?”, what is supposed to happen? It redirects me to a web page that just states there’s no connection.

1411
S
Wi-Fi Warriors
7 months ago
K
The Many
Kellerdakota123The Many
asked in SB6183 | SB6190
modem not working on SB6183

Internet says connected with no internet. Internet provider says its the modem. 

581
S
Wi-Fi Warriors
7 months ago
M
The Many
MalakslaiwaThe Many
asked in SB6183 | SB6190
unable to login becuase i cant find password on modem6190

I’m trying to connect to my now modem and it’s connected to my internet provider but I can’t figure out how to get the password 

1461
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Wi-Fi Warriors
7 months ago
G
The Many
GarydalesThe Many
asked in SB6183 | SB6190
sb6190 - power on failure

After power outage, my sb6190 will no longer power up. What happened?

1161
S
Wi-Fi Warriors
8 months ago
S
The Many
stuartkrantzThe Many
asked in SB6183 | SB6190
arris modem SB6183

I own an Arris SB6183. My cable provider says it’s outdated. Best Buy says it’s still being sold. Our Data Speed is about 150 Mbps. Should I replace the cable modem?

5592
S
The Many
8 months ago
K
The Many
kprThe Many
asked in SB6183 | SB6190
unable to access SBC app on SB6190

SB 6190 Modem not supported by current surfboard app, old app too old for my Samsung phone???

491
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Wi-Fi Warriors
8 months ago
Y
The Many
YolandaThe Many
asked in SB6183 | SB6190
Network name is not broadcasting on SB6190

My modem is not showing up and my network my Wi-Fi is working properly from Comcast internet but my device is not showing up I need help

1311
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Wi-Fi Warriors
8 months ago
R
The Many
robfenThe Many
asked in SB6183 | SB6190
Can I disable front display lights on SB6190?

Can I disable front display lights on SB6190? I saw the same question and a reply with instructions to disable the lights but I actually don't have the option listed in the instructions. I don't know if Arris deleted that option or moved it? They are very bright and makes the room glow at night. Bought March 2024.

561
S
Wi-Fi Warriors
8 months ago
K
The Many
KikimillerThe Many
asked in SB6183 | SB6190
Setting up modem - SB6183

I’m having problems setting up my modem.

2871
S
Wi-Fi Warriors
8 months ago
F
The Many
flashman47The Many
asked in SB6183 | SB6190
Current software for sb6183 docsis 3.0

Spectrum says this modem cannot be updated I am trying to check if the current software  I have is the correct one.

1911
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Wi-Fi Warriors
8 months ago
J
The Many
J2122vThe Many
asked in SB6183 | SB6190
According to my internet provider Spectrum my SB6190 isn’t alllowing more than 400 gb per second

I was told that the modem won’t allow the internet to go above 400 gigabytes when on the box and description it says it is supposed to allow up to a gigabyte per second. How do I allow my internet provider access the full amount?

1111
S
Wi-Fi Warriors
8 months ago
S
The Many
scharrowThe Many
asked in SB6183 | SB6190
sb6813 port forwarding

Can’t find the port forwarding page on SB6183.  Do I need another modem ??

731
S
Wi-Fi Warriors
8 months ago
S
The Many
stnelnojThe Many
asked in SB6183 | SB6190
Remove a device from main network - sb6183

How do i remove a device from my main network

1071
S
Wi-Fi Warriors
8 months ago
E
The Many
EOjedaThe Many
asked in SB6183 | SB6190
network secured on sb6190

How can I get the network secured? 

391
S
Wi-Fi Warriors
9 months ago
L
The Many
lmc7lmc7The Many
asked in SB6183 | SB6190
SB6190 is correctly set up for activation. Spectrum sent activation signal, didn't work. Help desk said they show old (dead) modem connected, not the new one. SB 6190 is "not registered" with my account. Their website says if you have own equipmwnt

Spectrum website says if you have own equipment, contact manufacturer for assistance. 

4414
L
The Many
9 months ago
J
The Many
jsmith3030The Many
asked in SB6183 | SB6190
Xfinity/SB6190 Connection Diagnosis

I am suffering repeated, intermittent loss of internet service, running an SB6190 on Comcast/Xfinity service.  I believe the problem is on the Comcast side, but would like to know how to confirm this.  I am very reluctant to call Comcast, given past customer service experiences.  Also, at this point, I am unable to log into my Surfboard simply because I don’t know the UserID or password.  So my questions are: Was there a default password?Are there symptoms or diagnostics that I could run to confirm that the modem is functioning correctly?If I do a hard reset on the Surfboard will I be able to establish a new user ID/password?  Any advice on how to configure the device if that proves necessary?

1977
S
Wi-Fi Warriors
9 months ago
R
The Many
rcristina170The Many
asked in SB6183 | SB6190
ARRIS SURFboard SB6183 Modem not holding ethernet connection

We’ve been having issues with our wifi since December 2023. We replaced our old Arris modem with the same model just new modem at the time and we have still been unable to have consistent wifi connection. We have Optimum as our service provider and they have came out to check in their end and have even replaced the Coax cable saying that was the root issue. That service call was back in January and here we are back in March having the same issues. They are coming out tomorrow to check on it again but just curious if anyone has had any issues like this before. It is incredibly annoying to try to work and do school work with no internet at home.

2011
S
Wi-Fi Warriors
9 months ago
M
The Many
mbarg3The Many
asked in SB6183 | SB6190
Arris Surfboard SB6190 no wifi network

Been using current modem and router for years, suddenly our network name is not showing up at all for connecting to WiFi. Checked with Xfinity and they said it must be an equipment issue. Checked with our router and it appears to be working well. Must be the surfboard SB6190.. any troubleshooting tips beyond unplugging and replugging and ensuring the coaxial cable is tight in wall and device? 

1271
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Wi-Fi Warriors
9 months ago
M
The Many
mbayazitThe Many
asked in SB6183 | SB6190
SB6190 Has Repeated Interrmittent Drop Outs (Want To Ensure Latest Firmware & Request Advice)

Hi, I have had an Arris Surfboard SB6190 for around 8 years and it has, over the last perhaps year or so, gotten much worse and now, every so often and many times a day, it intermittently disconnects all devices (even a direct cable-connected device) from the internet for between 5 and 60 seconds. The ISP (Xfinity) says the device communicates with their network with no issues. When I use the admin interface and check status, using this trouble-shooting link I found (https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SB6190-Cable-Signal-Levels), I see that: The PDL (Power Download Level?) values are all within the desired range. The SNR values are all ok. the PUL (Power Upload Level?) values are all ok.Here is the contents of the Status Page:StatusThe statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.  Startup Procedure Procedure Status Comment Acquire Downstream Ch

5778
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Wi-Fi Warriors
9 months ago
P
The Certified
p49kThe Certified
posted in SB6183 | SB6190
SB6190 DOCS 3.0 COX will not let me have more than 10mbps upload speed for their free 500/50 plus plan

COX has been working on upgrading the 500/10 plan to the new 500/50 10% plan.   My modemis a SB6190 (32x8).   A few years back I used to have a 300/30 plan but had to kill it becausemy cable tv and internet package was getting to expensive.   My modem spec states it’s good for 262mbps upload speed.  Currently I am at 500/10.  When I asked if I will get the 500/50 10% plan they say NO because the max upload speed is only 10mbps.  They keep saying it’s because it’s a 3.0modem.  If that’s the case why did I have 300/30 a few years ago and why does the MFG specstate the upload speed max is 262mbps.  Even if it was half of that it certainly is more than 50 up.Is COX BS ing me or has something changed that prevents a modem spec of 262 upload not workon COX for 50 up?Thanks,Ken

330
P
The Certified
9 months ago
J
The Many
JosieThe Many
asked in SB6183 | SB6190
Surfboard® SB6190 slow speed internet connection

I bought the Surfboard® SB6190 on Amazon and it is just out of refund date. I have had to constantly reset the modem over the last month and don’t feel it is working as fast as it should. Since the site shows a 2 year warranty, is there a way to send it back to the company for a refund?

841
S
Wi-Fi Warriors
9 months ago
J
The Many
jimmiracerThe Many
asked in SB6183 | SB6190
sb6183 compatibility with optimum internet

Is the SB6183 compatible on optimum internet at 50-100 mbps?

752
J
The Many
9 months ago
C
The Many
chtraywickThe Many
asked in SB6183 | SB6190
phone line or cell line for installation on SB6183 and SB6190

Do these cable modems require a phone line or cell line for installation?  We are in the mountains and the voice lines run on the internet, so when the internet is down so are our phones.Thank youChuck

362
S
Wi-Fi Warriors
9 months ago
P
The Many
pmoyer3The Many
asked in SB6183 | SB6190
SB6190 403 Forbidden

I have an SB6190 Modem/Router and use Sparklight as my ISP.  I am trying to access the Arris Modem webpage which I have done numerous times before but now I receive a “403 Forbidden” message.  I have tried the following:Accessing on both my Macbook and iPhone Turned on and off my VPN Rebooted my Macbook and iPhone Rebooted the modem Factory reset the modem Disconnected and reconnected all cables from the modem Contacted Sparklight to determine if their were any issues on their end Scoured the internet for solutions and tried numerous recommendations Reviewed this Community Q&AI am at my wits end and hope someone can provide me with a solution?  Is it possible that this “403 Forbidden” message could be associated with the modem’s hardware? Thank you in advance for your support.Phil

72110
J
The Many
9 months ago
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