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SB6183 | SB6190

DOCSIS® 3.0 Cable Modem

  • 223 Topics
  • 552 Replies
223 Topics
J
The Many
jsmith3030The Many
asked in SB6183 | SB6190
intermittent internet connection of SB6190 and not award about the use name and password or GUI web portal.

I am suffering repeated, intermittent loss of internet service, running an SB6190 on Comcast/Xfinity service.  I believe the problem is on the Comcast side, but would like to know how to confirm this.  I am very reluctant to call Comcast, given past customer service experiences.  Also, at this point, I am unable to log into my Surfboard simply because I don’t know the UserID or password.  So my questions are: Was there a default password?Are there symptoms or diagnostics that I could run to confirm that the modem is functioning correctly?If I do a hard reset on the Surfboard will I be able to establish a new user ID/password?  Any advice on how to configure the device if that proves necessary?

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Guardians of the Gateways
6 months ago
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The Many
rcristina170The Many
asked in SB6183 | SB6190
ARRIS SURFboard SB6183 Modem not holding ethernet connection

We’ve been having issues with our wifi since December 2023. We replaced our old Arris modem with the same model just new modem at the time and we have still been unable to have consistent wifi connection. We have Optimum as our service provider and they have came out to check in their end and have even replaced the Coax cable saying that was the root issue. That service call was back in January and here we are back in March having the same issues. They are coming out tomorrow to check on it again but just curious if anyone has had any issues like this before. It is incredibly annoying to try to work and do school work with no internet at home.

1
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Guardians of the Gateways
6 months ago
M
The Many
mbarg3The Many
asked in SB6183 | SB6190
Arris Surfboard SB6190 no wifi network

Been using current modem and router for years, suddenly our network name is not showing up at all for connecting to WiFi. Checked with Xfinity and they said it must be an equipment issue. Checked with our router and it appears to be working well. Must be the surfboard SB6190.. any troubleshooting tips beyond unplugging and replugging and ensuring the coaxial cable is tight in wall and device? 

1
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Guardians of the Gateways
6 months ago
M
The Many
mbayazitThe Many
asked in SB6183 | SB6190
SB6190 Has Repeated Interrmittent Drop Outs (Want To Ensure Latest Firmware & Request Advice)

Hi, I have had an Arris Surfboard SB6190 for around 8 years and it has, over the last perhaps year or so, gotten much worse and now, every so often and many times a day, it intermittently disconnects all devices (even a direct cable-connected device) from the internet for between 5 and 60 seconds. The ISP (Xfinity) says the device communicates with their network with no issues. When I use the admin interface and check status, using this trouble-shooting link I found (https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SB6190-Cable-Signal-Levels), I see that: The PDL (Power Download Level?) values are all within the desired range. The SNR values are all ok. the PUL (Power Upload Level?) values are all ok.Here is the contents of the Status Page:StatusThe statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.  Startup Procedure Procedure Status Comment Acquire Downstream Ch

8
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Guardians of the Gateways
6 months ago
P
The Certified
p49kThe Certified
posted in SB6183 | SB6190
SB6190 DOCS 3.0 COX will not let me have more than 10mbps upload speed for their free 500/50 plus plan

COX has been working on upgrading the 500/10 plan to the new 500/50 10% plan.   My modemis a SB6190 (32x8).   A few years back I used to have a 300/30 plan but had to kill it becausemy cable tv and internet package was getting to expensive.   My modem spec states it’s good for 262mbps upload speed.  Currently I am at 500/10.  When I asked if I will get the 500/50 10% plan they say NO because the max upload speed is only 10mbps.  They keep saying it’s because it’s a 3.0modem.  If that’s the case why did I have 300/30 a few years ago and why does the MFG specstate the upload speed max is 262mbps.  Even if it was half of that it certainly is more than 50 up.Is COX BS ing me or has something changed that prevents a modem spec of 262 upload not workon COX for 50 up?Thanks,Ken

0
P
The Certified
6 months ago
J
The Many
JosieThe Many
asked in SB6183 | SB6190
Surfboard® SB6190 slow speed internet connection

I bought the Surfboard® SB6190 on Amazon and it is just out of refund date. I have had to constantly reset the modem over the last month and don’t feel it is working as fast as it should. Since the site shows a 2 year warranty, is there a way to send it back to the company for a refund?

1
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Guardians of the Gateways
6 months ago
J
The Many
jimmiracerThe Many
asked in SB6183 | SB6190
sb6183 compatibility with optimum internet

Is the SB6183 compatible on optimum internet at 50-100 mbps?

2
J
The Many
6 months ago
C
The Many
chtraywickThe Many
asked in SB6183 | SB6190
phone line or cell line for installation on SB6183 and SB6190

Do these cable modems require a phone line or cell line for installation?  We are in the mountains and the voice lines run on the internet, so when the internet is down so are our phones.Thank youChuck

2
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Guardians of the Gateways
7 months ago
P
The Many
pmoyer3The Many
asked in SB6183 | SB6190
SB6190 403 Forbidden

I have an SB6190 Modem/Router and use Sparklight as my ISP.  I am trying to access the Arris Modem webpage which I have done numerous times before but now I receive a “403 Forbidden” message.  I have tried the following:Accessing on both my Macbook and iPhone Turned on and off my VPN Rebooted my Macbook and iPhone Rebooted the modem Factory reset the modem Disconnected and reconnected all cables from the modem Contacted Sparklight to determine if their were any issues on their end Scoured the internet for solutions and tried numerous recommendations Reviewed this Community Q&AI am at my wits end and hope someone can provide me with a solution?  Is it possible that this “403 Forbidden” message could be associated with the modem’s hardware? Thank you in advance for your support.Phil

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J
The Many
7 months ago
R
The Many
Rms2024The Many
asked in SB6183 | SB6190
No power light, no online light, blue up and down - SB6183

I just connected a brand new SB6183, and have activated it in Xfinity. When I power it on it cycles through green lights for power, down, up, and the online lights up green briefly.  Then lights go off and the up and down turn blue. Nothing is plugged into the LAN side.  I tried plugging in my gateway and it couldn't be reached from Unifi. I know it's not my connection because I just swapped out an Arris surfboard. Any help would be greatly appreciated 

1
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Guardians of the Gateways
7 months ago
M
The Many
Marksman77The Many
asked in SB6183 | SB6190
SURFboard SB6190 Died just past warranty

My SURFboard SB6190 Died just after the warranty expired. I have never had a modem fail. They have always lasted a few years until I had to update because it was out of date. No lights, no nothing. Completely dead. This one only lasted a little over a year! I didn’t put it into service immediately after purchase. I wanted to see if you guys wanted to help me out somehow. Not very inclined to get another Arris with such a short life! Any suggestions or help you can offer??ThanksSteveHome and business owner with multiple modems

9
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Guardians of the Gateways
7 months ago
B
The Many
Believe1962The Many
asked in SB6183 | SB6190
Unable to access the internet on SB6190

I can’t get my router hooked up. Only the first two icons light up. When trying to access the internet I get a message that says this device is blocked by access control in the router. How do I fix this?

1
plemans
Legends
7 months ago
S
The Many
SDasThe Many
asked in SB6183 | SB6190
resetting SB6183 Modem

Hello everyone, I am trying to reset my SB6183 Modem because my Mac has been hacked. I followed  the steps that were provided in the article, unfortunately no Factory Reset Button was there as described. Can anyone help me please?

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The Many
7 months ago
S
The Many
steve slawsonThe Many
asked in SB6183 | SB6190
2.4ghz usage in SB6190

does sb6190 use 2.4?

1
plemans
Legends
7 months ago
B
The Many
Bstnredsox93The Many
asked in SB6183 | SB6190
Modem activation Sb6190

Hello, I have followed the instructions to activate my modem - SB6190.  The middle two lights are blue.  The online & power buttons are white.  I do not have internet access.  In addition, the setup instructions requested I use the COAX cable provided by my network provider.  In doing so, I had to unplug the coax cable from my router as I only have one Coax outlet In my apartment.  I believe this has now resulted in my router being disconnected as well.   Please advise.   

1
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Guardians of the Gateways
7 months ago
L
The Many
Laraque718The Many
asked in SB6183 | SB6190
surfboard model W30 not connecting to internet

I tried to use the Surfboard app it won't load I tried calling the number they not open what is going on did the close for business. I need my wifi. Especially my security camera is running of that now its off line

4
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Guardians of the Gateways
7 months ago
C
The Many
cdorstThe Many
asked in SB6183 | SB6190
can't find network name - SB6183.

wireless router (as did the neighborhood) lost power for a moment … now I can’t find our network and need some expert advice 

1
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Guardians of the Gateways
7 months ago
M
The Many
Mr-GomezThe Many
asked in SB6183 | SB6190
Need modem for Spectrum ISP that can connect to (NON-wifi) Cisco router - SB6190

Good day, I recently had some connectivity issues with my Spectrum service.  I had been using an Arris modem provided by Spectrum for years, but part of resolving their issues, they replaced my old Arris modem with a super duper Hitron modem.Speed with Hitron modem is improved, but it unfortunately connects only to a single PC in my home, it WILL NOT CONNECT to my Cisco RV325 Small Business Router.  Previously, the old Arris “just worked” as far as getting an IP from Spectrum to allow all systems on my network to have internet access.  However Spectrum is unable to provide any support other than “it works on our side”, and tell me that I need to contact Cisco.I see on the Spectrum site that the Arris SB6190 is compatible with their service, and also see that I can purchase one from Best Buy.  Will the Arris SB6190 be able to connect to my Cisco Router?I will run to Best Buy and pick one up!!   

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M
The Many
7 months ago
S
The Many
SpockHThe Many
asked in SB6183 | SB6190
forget password- SB6190

Forgot password

1
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Guardians of the Gateways
8 months ago
C
The Many
ChrisA1The Many
asked in SB6183 | SB6190
Wher I can finded password to WIFI in SB 6190

Wher I can finded password to WIFI in   SB 6190

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C
The Many
8 months ago
R
The Many
retiredldoThe Many
asked in SB6183 | SB6190
unable to log into SB6190

I am unable to log into my SB6190   have tried numerous Ip's  I am trying to log in via a tablet   it is hooked up to router Thanks

5
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Guardians of the Gateways
8 months ago
D
The Many
deedeeThe Many
asked in SB6183 | SB6190
Unable to connect printer with SB6183

my printer cannot connect to the internet its configured to my pc properly but i just realized that my arris router has run out of warranty on dec.17,2024 could this be my problem 

1
plemans
Legends
8 months ago
A
The Many
AmywendlingThe Many
asked in SB6183 | SB6190
SB6183 modem dropped offline

My SB6183 dropped offline in the middle of the workday today. Xfinity says my signal is strong but the modem is offline. I’ve rebooted it several times, and they tried to from their end. Anything I can do to get this back online?Thanks

1
plemans
Legends
8 months ago
P
The Many
picketyfenceThe Many
asked in SB6183 | SB6190
ARRIS SB6183. MODEM & ARRIS SURFBOARD SBR AC1200P ROUTER

Bought back in 2019, Are these 2 different products 2.4 or 5 G?  Or neither?  i need a 2.4, I THINK, to be able to link my Catlink litterbox to this.  I can’t get it to link, as is.  See photos.  Much appreciated!!! 

4
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Guardians of the Gateways
8 months ago
J
The Many
jgw828The Many
asked in SB6183 | SB6190
Wi-Fi password to connect Samsung tv on SB6183

Recently connected Samsung TV using Xfinity internet and lost the connection. It is asking for a password and I don’t know which number on the modem I should be using to reconnect WiFi. 

9
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Guardians of the Gateways
8 months ago
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