SB8200

Internet just stopped, but it’s not the ISP. The modem Power light goes green then off and all the lights cycle on and off. This happens repeatedly. I have unplugged, reset, tried a new outlet. Could it be the AC unit that’s not getting the power to the modem? I can’t contact support because the site won’t proceed past “Check Warranty” with the Model # & S/N on the device. Not being able to get ahold of Arris is obnoxious!

Dear Arris,Many manufacturers of cable modems provide software control to reboot modems within their devices’ GUI.This has always been a helpful option, but gaining significantly more importance with the increased adoption of home automation systems.  It is becoming critical for users to establish automation routines to resurrect WAN connections to the internet after an ISP network, or electrical outage.Your SB8200 has the ability to reboot on command.I know this because:ISP help desks (e.g. Spectrum and others) can reboot the SB8200, and some even allow users to reboot their modems from their user mobile app You (or my ISP) altered the firmware, hiding the code in the modem’s GUI configuration page by commenting out the “reboot” button - AND - the onboard script checks for a user’s ID# if the form is submitted without using the form on the configuration page.Here’s the code you commented out, so it no longer dis

Front panel shows solid yellow lights indication stable connection (lights should be green/blue?), and router (ASUS) is fully connected and active (can be used with other modem). However, no internet connection available. I tried power cycling, but all lights return to solid with no connection available. 

About 30 days ago purchased a SD8200. About every 1 or 2 days the MODEM will lock up. I can’t access it and must power cycle it to get it functioning. Event log messages concerning.27/11/2025 23:34:06    notice    CM-STATUS message sent. Event Type Code: 5; Chan ID: 1; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=(Edited private information);CMTS-MAC=00:01:5c:81:a0:6d;CM-QOS=1.1;CM-VER=3.1;27/11/2025 23:34:04    critical    Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=(Edited private information);CMTS-MAC=00:01:5c:81:a0:6d;CM-QOS=1.1;CM-VER=3.1;27/11/2025 23:34:04    warning    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=(Edited private information);CMTS-MAC=00:01:5c:81:a0:6d;CM-QOS=1.1;CM-VER=3.1;

My SB8200 modem has stopped working. When plugged in nothing happens, no lights. We just had a storm so we unplugged it before the power went out (which it did). Now that the electricity is back and we plugged it back in it is apparently broken.Do I need to get a replacement or is there a way to fix it?

My modem is making this awful high pitched sound. I have unplugged it into several different outlets and no luck. Help!!! This is super disappointing for a relatively new modem.

My SB8200 completely died yesterday. All the lights have gone out. I tried a new outlet, power cable, and factory reset. It will not power back on. I’ve tried to get in touch with customer support, but the website won’t recognize my Serial Number to start a chat or get the phone number. My modem is still under warranty. I bought it from Amazon within 2 years and have the invoice. How can I contact customer support to get a replacement? 

My modem was purchased two weeks ago, and it worked fine for few days then disconnected from WiFi signal, after restarting WiFi comes back. Checked with WiFi provider and no outage in the area, no service interruptions either. This is our second Arris modem that our first one didn’t have this issue. Requesting technical support or change the product. Thanks! 

There is a similar issue on this page.  As of a couple of months ago, I could no longer access Disney+ on my TV, computer, phone.  When I try the TV App I get an error.  When I try to use a browser, I get an error all of which point to me being outside of the Disney Region (Outside of the US). After a month we were able to diagnose that if we use our phones as a hot spot and were able to access the streaming services once again.  Disney suggested a VPN may be the problem.  Which I do not have a VPN.  So then pointed to the ISP as having an issue. So we contacted our ISP which could not diagnose the issue and is pointing at my equipment.  Their reasoning was that other apps work, but Disney+ does not, Netflix freaks out sometimes. My Internet equipment, Surfboard SB8200 connected to Netgear MK63 Mesh.My ISP is Optimum (Cablevision / New York City, Long Island, New Jersey Region).My wireless carrier is T-Mobile I re

Hi,Does my modem need a firmware update. I've never done it.P/N:(Edited private information)S/N:(Edited private information)HFC MAC ID:     (Edited private information) 

Recently got a refurbished SB8200.  Works great, stunning increase in speed over ethernet (50 to 170 Mbits per Speedtest.net)Less love for the brightness of the indicator LEDs.Apparently version 2 of this modem has the ability to change how the LEDs are displayed.  Sadly no LED dimmer function but having them turned of either all the time or when working normally would be appreciated.I assume I have v1 which does not have that functionality.How can I get a v2 modem? Is there away to determine by serial numbers? Maybe there is a firmware upgrade?If anyone has an answer I would appreciate it.Thanks - Jef

My SB8200 loses connection to Xfinity more and more often. It happened a couple of times during the first months, but now nearly every day.All lights are on.The modem web UI works. Performing a reboot via the UI does not help. I have to power it off/on. The signals look OK as per the Cable Signal Levels article. Thanks!

I purchased an SB 8200 off Amazon. It’s connected and was activated by optimum. It works other than I can’t get to the modem web page and when try and register it says serial number not found. I tried calling the number located in manual but it just hangs up on me. The serial number is the same on box as is on bottom of modem. What give ?

I just bought a SB8200 and I have it connected to COX and I see all solid green lights, but how come the downstream and upstream do not turn blue which means I have a DOCSIS 3.1 connection. I have called COX and told me that the signal being sent to me is Docsis 3.1 and that the problem is the modem. I tried to log in to the modem but no luck either, won’t let me login at all. Any help on this is appreciated. Thanks.

my modem stopped working and i need a warranty claim. Its less that a year old 

Using Cox cable, SB8200 modem works at 600mbps+ then slows to 20mbps.  Rebooting the modem and checking the speed results in 600+mbps for less than a minute until it slows again.

I have a SB8200v3 successfully connected to Xfinity/Comcast. All is working and good.I saw that there is a SURFboard Central app for connecting to the SB8200v3.Bluetooth is enabled and works, and I am close by the SB8200v3 device.I enter my email address, receive the code, and validate the code. However, the SURFboard Central app displays a “spinning circle” indicating to wait and never completes. I have waited 20 minutes to see if anything would happen.Is this happening because my device is already set up and working with Xfinity?If so, what would be the purpose of having the SURFboard Central app installed on my phone?What does this app let you do?

I am a previous owner of an SB6183 and an SB6190, I have had no issues with accessing the web portal manager with these two modems. I am on the same router (TP-Link Deco S4) I used with my SB6183 and SB6190.  The difference at my end is: 1, I upgraded my Spectrum package from 400mbps to 1gig. 2. I purchased the SB8200 modem for the DOCSIS 3.1. Is it something at my end that prevents me from using the web portal access (192.168.100.1)?  Or is this a known issue that Arris is working on a fix? 

I forgot I had purchased this to upgrade my SB6190 until I had some connection issues and upgraded to 1m service for less.In starting up my SB8200 I had to go back and forth between the Ethernet ports for RJ-45 network cable connections to connect to the SB8200 Web Manager.  But I did so without using a username & password, why?Comcast (Xfinity) did maintenance and lost service for over a week.  I was able to a get connection, but it isn’t complete yet, get blue on downstream, but not upstream.They updated my software, I still need to go back and forth between the Ethernet ports for RJ-45 network cable connections to connect to the SB8200 Web Manager.  It still doesn’t need come up with the login page needing a username & password, why?I lose connection to it going from page to page and have to do it all over again to connect.  Also, if flashes a bottom part of the Configuration Page which I believe is where you can set a password but ends up only

We activated modem with ISP. Are able to see the home network but error indicating no internet available  

I just purchased and installed with Cox an Arris Surfboard modem model SB8200V3, which is a DOCSIS 3.1. I replaced an older version from 2019 which was a DOCSIS 3.0. The unit is working and providing a connection but the receive and send indicators are only a solid green, not a solid blue, which means it is operating as a 3.0 and not a 3.1. The tech from Cox went through and confirmed all the necessary requirements to operate at 3.1. Does anyone know why it’s not at blue or 3.1? I tried calling the for Arris, but the call always drops and is never answered. Is there an issue with Arris?

I recently purchased a replacement Arris 2B8200 Modem to replace my old Arris 2B8200 Modem, because I have intermittent Internet outages and my ISP is CONVINCED it's my modem or router. Old Arris 2B8200 ModemGreen power light Blue in/out boundGreen globe/Internet iconSuccessful Internet connection  New Arris 2B8200 ModemAll green and no Internet connection  I'm convinced I have a dud but I'm open to suggestions.

My SB8200v3 no longer works it only has power light & no others on.Called Cox cable & the tech checked signal from the neighbourhood underground “riser” to the modem. He replaced/ upgraded the cable from the side of the house to the modem.  He then installed a cox-cable modem & it worked like a champ. The tech said it is definitely a bad modem, I have to agree.I even tried the reset...The modem is 9 months old and I would like to return, how do I start the process.

Hi, I had my surfboard SB200v3 connected to a secondary device called a Gryphon. I want to disconnect my Gryphon and just connect to my Wi-Fi using my Arris. But when I go into my WiFi settings on my phone, I don’t see any account that might be my surfboard. What am I looking for? What will it be called? If I have to manually add the account which numbers from the bottom of the device am I supposed to add in?thank you!

My SB8200 kept losing connection and now will no longer reconnect. I have went through the power cycles, hard resets, and replaced the coax cable. It feels like it’s running hot in-spite of being out in the open and has been moved away from everything. I have xfinity gigabit internet and was told that it was compatible.  What can I do to get this modem replaced as I haven’t had it that long