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SB8200

DOCSIS® 3.1 Cable Modem

  • 548 Topics
  • 1,427 Replies
548 Topics
K
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kwatkins1906The Many
asked in SB8200
firmware update sb8200 spectrum

I spoke with Spectrum to send me a firmware update and they said that they can’t send updates to third parties so how do I update my firmware 

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Wi-Fi Warriors
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The Many
ServiceLTGAZThe Many
asked in SB8200
Submitting a warranty claim on sb8200

Hello I am trying to submit a warranty claim for my SB8200 Arris Cable Modem but not sure how to begin the process. 

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Wi-Fi Warriors
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The Many
RobTuckThe Many
asked in SB8200
Unable to access the GUI web portal on SB8200

Can any of you having problems accessing the 8200 even access its built in mini-webserver?There is no combination of IP addresses and methods suggested that will work. All I ever get is are “not responding” and “time out” messages from the browser. (The same browser that accesses the router with no issues.)This Modem is new and works perfectly but I need to see my bonding parameters because the cable company is having challenges in my area and needs feedback from my end. Their tech support said that Arris Modems are famous for being inaccessible for unknown reasons. Has anyone had success with a method not already suggested above? Thanks.  

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surfboarddudeThe Many
asked in SB8200
Can't contact ARRIS - chat, phone - within open hours ? - Sb8200

Cox Cable came out, my Arris SB200V.3 modem died, shows I bought it along with modem install at BB a few months ago - chat is not working on ARRIS site, found phone nbr for ARRIS cs and no answer - need to find our more about warranty and ability to return defective one. Headed down to BB now to buy a new modem. Very disappointed in the ARRIS “support” -

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ToyrunnerThe Many
asked in SB8200
Second port is not working on SB8200v3

I have my new SB8200v3 modem and I noticed there are two ports only. The top port is no problem, but does the bottom port even work? And if it does, how do you get it to work and what can it do?

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plemans
Juggernaut
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AtbarlowThe Many
asked in SB8200
SB8200 connected with Xfinity, I no longer have 2.4GHZ acce3ss

How can we activate the 2.4GHZ on the SB8200 with Xfinity? I just bought the device and cannot connect some of my devices. Thank you for your help in advance

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YmyTheTulipThe Many
asked in SB8200
SB8200 docsis 3.1

i have had 2 SB8200’s and neither one would ever show docsis 3.1 and with several phone calls and house visits from techs they said nothing was wrong on their end but as soon as they hooked up “their Modem” it instantly showed docsis 3.1 with the blue lights… could i really have 2 bad 8200’s or is that their way of getting me to rent their equipment?

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ValleyThe Many
asked in SB8200
sb8200 compatibale with xfinity

So I just got an Sb8200. Apparently Xfinity is telling me it’s not compatible even though on their website it says it supports it. Can anyone confirm if this is true?

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The Certified
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Mike TThe Many
asked in SB8200
slow speeds

I have a SB8200 with a net gear router. I am experiencing very slow speeds with my Xfinity account. I have a 500mbps account. Xfinity says there is no problem coming in to the house. I was wondering how I could tell if it was my modem on my router that is only giving me about 10 MBPS?

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Wi-Fi Warriors
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Valden44The Many
asked in SB8200
SB8200 power light turns off every 10 seconds

My SB8200 power light turns off every 10 seconds and when it turns off the upload link light turns on for one second. This then repeats endlessly. I've tried hiding thr factory reset button for more than 10 seconds and nothing happens.  I've called my ISP and they can't ping the modem. I've tried unplugging the coaxial, moving it to a different outlet, unplugging the ethernet and nothing seems to change it.I've had the modem for 1.5 years and it's only happened one other time but the ISP was able to fix on the call.Any thoughts here?

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Wi-Fi Warriors
hightide
The Many
hightideThe Many
asked in SB8200
Recommendations for a switch for SB8200

I have Cox for Internet. Cox support told me to use a switch (not a router) to connect two computers to the modem. It seems like a simple thing to do, and I want to be sure to get a compatible switch. Any recommendations for a switch?I'm also considering having a Cox technician come to my house to do the setup in case there are things I don't know that need to be done -- currently have their Panoramic modem/router. Is that a good idea?

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hightide
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sae2804The Many
asked in SB8200
SB8200 configuration on slow speed

I’ve been using an SB8200 for several years. I seem to recall a setting specifying the expected speed from the ISP. Comcast recently increased their speed but it seems I’m locked to the previous value (using Speedtest). How do I reset that setting (or am I remembering incorrectly)?

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plemans
Juggernaut
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Hendro07The Many
posted in SB8200
Connectivity with Astound and trying to setup the SBC app

Im In surfboard app.  I called my provider and they registered my product.  The app is now saying please enable WiFi settings and ensure that you are connected to your home network wifi with network connectivity.  I believe I should be. 

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plemans
Juggernaut
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The Many
Mlindsey1981The Many
asked in SB8200
Arris surfboard SB8200 warranty - experiencing intermittent internet connection

Bought Arris Surfboard cable modem SB8200 from Amazon February of 2024. Needed a higher end modem to support the speed and devices we currently run. After installation just recently December 2024, we experienced extreme lagging in our web browsing and gaming. Also, the app to Install is out of date. Only older versions of Android can install it. We hooked up our previous netgear modem again, since it wasn't giving us as much issue as this newer Arris cable modem. I would like to know what the warranty will cover since it is practically never been used and we are not satisfied with the product?

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plemans
Juggernaut
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cmilam47The Many
asked in SB8200
SB8200 - Docsis 3.0 to Docsis 3.1

My SB8200 will not connect to docsis 3.1. I have a spectrum gig plan. Spectrum tells me my plan is docsis 3.1but my modem is stuck in docsis 3.0. I don’t see an option how to change the setting in the management page. spectrum is no help and tells me to contact the manufacturer. Any help would be greatly appreciated Also I cannot access the management page while the modem is connected to the net. I can disconnect from the net and access the page. 

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plemans
Juggernaut
K
The Many
kbirkenThe Many
asked in SB8200
SB8200 faults out once or twice a year and can't access internet while connecting router

I have a SB8200 modem and for no reason at all it drops our internet connection and I have to call for a paid service to walk me through the issue to correct it.  Have my computer connected to the modem and it says everything is working fine but the indicator lights are: power - solid green, Receive - solid blue, Send - solid green and online solid green.  I can access the internet when connected to the modem but my nighthawk router will not connect.  I have logged into the modem manager but don’t see anything out of line there either.  Any ideas on why I need to call for assistance one or twice a year to adjust my settings to allow it to work again? Wifi - Netgear Nighthawk X6S, AC4000 Tri-band, model - R8000P

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plemans
Juggernaut
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The Many
westwayThe Many
asked in SB8200
New SB8200 all green lights

So, yesterday I purchased a new SB8200 and had Cox activate it. However, while it works all the lights are Green, shouldn’t two of them in the middle be Blue? I’m 80 and not that tech savvy.

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KMWNAZThe Many
asked in SB8200
Cannot connect to SB8200 Router has IP address

I have an Airport Extreme which evidently automatically takes the 192.168.100.1 IP address so I am unable to connect to my SB8200.  Any suggestions? 

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Wi-Fi Warriors
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mikeycurtThe Many
asked in SB8200
DHCP private address on SB8200

Doesn’t DHCP a private address.

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plemans
Juggernaut
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RobinKnudsonThe Many
asked in SB8200
SB8200 addressable from Xfinity, but "No Internet" from home, need warranty process

SB8200 was in service since August 2024 and under warranty.In December 2024, “No Internet” status from all home computers.All status lights (Power, Receive, Send, Internet) solid green, none flashingComputer directly connected to the modem also reports “No Internet”.Xfinity reports modem is fully addressable from their end (but lights never flash)Approximately 3 hours Xfinity phone support and over a dozen modem/router reboots performedIPCONFIG /RELEASE, IPCONFIG /RENEW performed, PING local network addresses successful, PING internet unsuccessfulNeed process to return modem under warranty

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plemans
Juggernaut
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The Many
Cross BilliardThe Many
asked in SB8200
SB8200 Not Allowing me to connect multiple items via ethernet

Hello, I have a small mesh wifi network comprised of two W12’s (one of which is operating as router connected to the SB8200 via ethernet) and the other which acts a node. My GF just recently got a stay at home job which she got a desktop for and it needs to be connected via ethernet.  When I went to connect the ethernet into the other port initially it wouldn't connect to the desktop. So I rebooted the system to which the ethernet worked but the router wouldn't connect. After hours of trouble shooting I found myself here.  Any recommendation as to how I can hard wire a device to my modem while still allowing my wifi to work? 

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plemans
Juggernaut
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The Many
sarahjfletcherThe Many
asked in SB8200
Parental Controls on SB8200

Hi, I am trying to set up parental controls. I have a SB8200. I downloaded Surfboard Central, but don’t see the option to create users or set up rules to manage their screen time. Thanks for any help!

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plemans
Juggernaut
K
The Many
kmzhang16The Many
asked in SB8200
Arris Surfboard SB8200 Making Constant Ringing Sound

My modem won’t stop making a ringing sound when on. This started around a year after first using the modem.

2002
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Wi-Fi Warriors
C
The Many
creativmind1977The Many
asked in SB8200
sb8200 second green light just flashes

The first light is solid but the second is just flashing. Did the ethernet to the laptop and still no internet, can't even connect to the modem itself. 

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plemans
Juggernaut
F
The Many
FrankenWolfThe Many
asked in SB8200
sb8200 - 2nd port is not working

Sb8200 second port not working?

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plemans
Juggernaut
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