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SURFboard Central Mobile App

SURFboard Central Mobile App questions on App and Services

  • 40 Topics
  • 75 Replies
40 Topics
SURFboard_Big_Kahuna
The Certified
SURFboard_Big_KahunaThe Certified
published in SURFboard Central Mobile App
Edit Device Name in the SURFboard Central App With Cable Modems

ARRIS has partnered with Fing to help optimize your home network in the SURFboard Central App.  The Fing scan feature is available in the SURFboard Central app (starting version 4.1.14 ) when paired with a cable modem.  Editing client device names is not supported on the SURFboard Central App but it’s available on Fing Desktop.  Sign up to download Fing Desktop in the SURFboard Central app free of charge for full network details on your client devices. 

1752
D
The Certified
28 days ago
C
The Many
carlalesanaThe Many
asked in SURFboard Central Mobile App
username

I can’t login on my surfboard account 

1841
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Wi-Fi Warriors
11 months ago
SURFboard_Big_Kahuna
The Certified
SURFboard_Big_KahunaThe Certified
posted in SURFboard Central Mobile App
Update: Speed Test Service

Hey SURFboard Community, The speed test service on the SURFboard Central app is not supported at this time, but we are working to resolve this and offer the service again as soon as possible. In the meantime, you get your ISP speed test site from the list below. Alternatively, you can also download the fing mobile app or desktop app to run speed tests, visit fing.com to learn more about these apps. Internet Service Provider Speed Test URL AT&T http://www.att.com/speedtest/ Atlantic Broadband http://speedtest.atlanticbb.net/ Cable One http://myspeedtest.cableone.net/ Century Link http://speedtest.centurylink.net/ Charter http://speedtest.charter.com/ Xfinity (Comcast) https://speedtest.xfinity.com/ Cox https://www.cox.com/residential/support/internet/speedtest.html Spectrum https://www.spectrum.com/internet/speed-test.html  I’m curious what’s everyone’s “go to” speed test site/app, let us know in the comments! 

720357
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The Many
1 year ago
R
The Many
Roger LoftisThe Many
asked in SURFboard Central Mobile App
Unable to change the Wi-Fi credentials on SBC app

Using the mobile app it will not take my network name change or password. This is on either 5 or 2.4 GHz

451
S
Wi-Fi Warriors
1 year ago
NerdyT
The Many
NerdyTThe Many
asked in SURFboard Central Mobile App
Update Email in SBC application

Is it possible to update your email in the SURFboard Central app? Or do you have to create a new account? Changed my email address after a relationship went sour and trying to get everything up-to-date for everything that has my old email address. Any help would be appreciated.

871
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Wi-Fi Warriors
1 year ago
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The Many
ClovisTDIThe Many
asked in SURFboard Central Mobile App
Password to login to SufBoard app

I setup my modem using the app, and it worked fine.  The problem is I need to change the bridge mode on the modem, and when I logged in on my computer to the modem, it asks for my e-mail and password.  It says to use the e-mail and password that I use to login to the app.The problem is that the app only asks for e-mail address.  For some reasons, there is no password field.  I even logged out on the app, and then re-logged back in without supplying any password.The question is:  How do I retrieve my password (if any) that is needed to login to the app? Thank you

2601
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Wi-Fi Warriors
1 year ago
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The Many
Woodsmith93The Many
asked in SURFboard Central Mobile App
SurfBoard Central App

I cannot get past the Captcha part of the SURFboard app. It is giving the message that I am not putting in the correct characters. I tried multiple times and even had someone assist me to make sure we agreed on the letters/numbers we are seeing. Has anyone else had this problem? Is there a fix?

1132
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Wi-Fi Warriors
1 year ago
S
The Many
stan-qazThe Many
posted in SURFboard Central Mobile App
Surfboard Central - Internet connection not available Error 0002-1002 - Solution

Just got a new modem and this app, it failed to work with: Error code is 0002-1002 when hooked to my LAN but when I disabled WiFi on my phone it loaded properly.Much digging in my LAN security settings and logs discovered a hard coded DNS requirement for the Google DNS server 8.8.8.8 that was causing the error.Temporarily opening my security system to allow that connection allowed the app to function, Re-enabling the LAN security results in the original failure and error code.

3332
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The Many
1 year ago
A
The Many
AkcThe Many
asked in SURFboard Central Mobile App
Unable to login the Surfboard central app

I set up my router app with a pervious phone and now am having trouble connecting the app with my previous account. I don’t remember the password or the email I used to set it up. The router still works but I can’t connect to the app. Any way to retrieve the password and account email/username?

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Wi-Fi Warriors
1 year ago
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The Many
gtantoniorThe Many
asked in SURFboard Central Mobile App
The application does not work TG2482AP2-85

Previously the application worked correctly, now it no longer works, I already did a factory reset and I can't get it to work I need a solution  

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K
The Many
1 year ago
K
The Many
katemapThe Many
asked in SURFboard Central Mobile App
Removing Old Equipment from Account

I purchased a new modem/router combo but the old one still appears on my account. How do I delete it? It actually says NEW next to the old one.

1571
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Wi-Fi Warriors
1 year ago
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The Many
SParkForcesThe Many
asked in SURFboard Central Mobile App
Enable Single SSID broke my WiFi

I tried the “Enable single SSID” option on my SBG7600AC2 and then realized what it did so I tried to undo it. When I undid it, it forced all devices onto the 2.4GHZ option and even if I connect to the one that is 5.0GHZ on my phone or computer, it says it’s not connected to it through SURFboard Central and also my WiFi sucks now when connected to it. I need it to game and watch streams but now it messed up the quality. (Please don’t mind the WiFi names, it’s an inside joke 😅) (edit: delete image with SSID name)

742
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The Many
1 year ago
Ebojager
The Certified
EbojagerThe Certified
asked in SURFboard Central Mobile App
SURFboard app for iPhone shows wrong device as (me)

Seems like the Surfboard Central app picks the wrong device as me and so when I run a speed test from the phone it says I’m running it from my TV which is offline etc. Anyway to fix that ?

1003
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Wi-Fi Warriors
1 year ago
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The Many
Babuz1The Many
asked in SURFboard Central Mobile App
app won’t send confirmation code

Very frustrating trying to get the modem to work with XFinity. I am about ready to ship this piece of junk back. Spent hours troubleshooting it and still sketchy set up. Right now, trying to use the app and get to the point where it says ‘enter confirmation code’ but the app isn’t sending one. It baffles me why the instructions are not better and being many people use XFinity, should be a no brained. Take my money and produce bad products… 

771
S
Wi-Fi Warriors
1 year ago
DeathSchuldiner
The Many
DeathSchuldinerThe Many
asked in SURFboard Central Mobile App
New App Problem

Ok, first of all, this is an app problem. I have an Arris SURFboard SBG7600AC2. (just for reference) Everything works fine except for the app. I get everything setup on the app and i get this...So what is wrong here? I cant get anywhere with this. All i need is to be able to manage the modem through the app. This is far as i get. Please help.

8114
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Wi-Fi Warriors
1 year ago
G
The Many
GamelinjThe Many
asked in SURFboard Central Mobile App
cant see connected devices remotely on surfboard app (7400 cable modem)

On Surdboard apps, I can’t see the connected devices remotely ( connected to a friends wifi or on cell connection.it only shows the list at home when connected to my own wifi. I ha à iPhone 12am I missing a configuration ??my friend has the same cable/router and it works on his android phone !

881
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Wi-Fi Warriors
1 year ago
S
The Many
SmudgepapaThe Many
asked in SURFboard Central Mobile App
product registration

I attempted to register my SB8200 with arris using mobile app. Kept getting error code 0000-1506 so tried on web site and get message that modem is already registered. How do I determine if indeed it is registered and to whom?

10801
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Wi-Fi Warriors
1 year ago
SURFboard_Big_Kahuna
The Certified
SURFboard_Big_KahunaThe Certified
published in SURFboard Central Mobile App
Device Names Are Not Displayed in the SURFboard Central App With Cable Modems

ARRIS has partnered with Fing to help optimize your home network in the SURFboard Central App.  The Fing scan feature is available in the SURFboard Central app (starting version 4.1.14 ) when paired with a cable modem.  Some client devices will display an IP Address instead of the device name and the device icon does not reflect the device type in the device list.  A few factors can happen as the client device is not detected by Internet of Things (IoT), MAC Address is randomized, and iOS devices do not share MAC Address information.  For full details of your network client devices sign up to download Fing Desktop in the SURFboard Central app for free of charge.

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SURFboard_Big_Kahuna
The Certified
1 year ago
C
Button Mashers
Community AdminButton Mashers
posted in SURFboard Central Mobile App
What are some cool new features you'd like to see for the SURFboard Central app?

Are we missing settings you’d like to control? Or maybe you have an awesome idea for new things the app could do for you. Please let us know what sort of features you’d like to see for the app here!

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The Many
1 year ago
J
The Many
jalcalaThe Many
asked in SURFboard Central Mobile App
Removed Parental Profile still active

I originally created a profile to block WIFI to our TVs at a certain time. I no longer need the rule and deleted it, but the system is still behaving as if the profile is still there. The system has been reset multiple times, but it’s still behaving the same way. Any ideas?

721
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Wi-Fi Warriors
1 year ago
C
The Many
Ccatt327The Many
asked in SURFboard Central Mobile App
App is only showing Modem

My 8200 modem is still showing on the app, but neither 6600 main or satellite showing. They were there and I was able to set up the network, but now the app only shows modem. Network still working both wired and wireless??

502
C
The Many
1 year ago
J
The Many
jkreutz1952The Many
asked in SURFboard Central Mobile App
Cannot Log Into Surfboard App

I know my e-mail and password for logging into the router by going into 192.168.1.0 on my browser and that works great.  I can do everything I want to do. When I go to use the same login/password on the Surfboard App for my iPhone, it tells me e-mail or password is incorrect? I cannot use the APP at all now.  I need  way to reset my password on the APP.

4231
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Wi-Fi Warriors
1 year ago
R
The Many
RARThe Many
asked in SURFboard Central Mobile App
Surfboard Central App and SBG10 Combo Modem/Router

My ISP svc rep helped me overcome an installation error on my part (ID-10-T) after I failed to provide the proper ID to my ISP. (Rep was also updating/troubleshooting my overall connection & cabling). The SBG10 now works perfectly. Question: What purpose is the Surfboard Central app now?--When I try to use it, it wants to start the installation of the unit again, which I certainly don’t want to do. App only seems to give me option for initial installation or to choose an option if I’ve already installed used the “legacy app.”

1141
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Wi-Fi Warriors
1 year ago
K
The Many
keithnorton101The Many
asked in SURFboard Central Mobile App
Appears router factory reset no longer can use the Surfboard Central mobile app cached username\password

Appears router factory reset no longer recognizes the Surfboard Central mobile app cached username\password.Because of the sign-in on the app, the ‘admin’ username cannot be used and does not provide the admin password.Therefore I am unable to use the Web UI on the mobile app configure 

1891
K
The Many
2 years ago
I
The Certified
ian02054The Certified
asked in SURFboard Central Mobile App
surfboard Central app never connects

My network is running fine, But surfboard Central app never connects… it either verifies the verification code, and then hangs (looping dots), or, if I exit the app and go back in, it wants to continue on-boarding my device (even though they are running fine) and never connects to them when it is showing the bluetooth symbol on the graphic (same circling dots). have tried two different devices (which both used to work fine, and tried uninstalling and reinstalling the app. Both devices are android (phone & tablet) all have latest OS installed, and the app heas been reinstalled using the version in the google play store today.the Arris devices on the mesh are the surfbaord mAx 7800 (W30)…** Update**Ohh after I posted this it finally finished (so I had time to wait, register for an account here, type out all of this etc… over 5 mins) and says bluetooth connection failed (even though it is on on my phone, and my phone is connected to the router) and gave me an error 0014-1202 I also tr

6423
I
The Certified
2 years ago
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