Skip to main content

SURFboard Central Mobile App

SURFboard Central Mobile App questions on App and Services

  • 47 Topics
  • 91 Replies
47 Topics
C
Button Mashers
Community AdminButton Mashers
posted in SURFboard Central Mobile App
What are some cool new features you'd like to see for the SURFboard Central app?

Are we missing settings you’d like to control? Or maybe you have an awesome idea for new things the app could do for you. Please let us know what sort of features you’d like to see for the app here!

1237
M
The Many
J
The Many
jalcalaThe Many
asked in SURFboard Central Mobile App
Removed Parental Profile still active

I originally created a profile to block WIFI to our TVs at a certain time. I no longer need the rule and deleted it, but the system is still behaving as if the profile is still there. The system has been reset multiple times, but it’s still behaving the same way. Any ideas?

911
S
Wi-Fi Warriors
C
The Many
Ccatt327The Many
asked in SURFboard Central Mobile App
App is only showing Modem

My 8200 modem is still showing on the app, but neither 6600 main or satellite showing. They were there and I was able to set up the network, but now the app only shows modem. Network still working both wired and wireless??

522
C
The Many
J
The Many
jkreutz1952The Many
asked in SURFboard Central Mobile App
Cannot Log Into Surfboard App

I know my e-mail and password for logging into the router by going into 192.168.1.0 on my browser and that works great.  I can do everything I want to do. When I go to use the same login/password on the Surfboard App for my iPhone, it tells me e-mail or password is incorrect? I cannot use the APP at all now.  I need  way to reset my password on the APP.

4421
S
Wi-Fi Warriors
R
The Many
RARThe Many
asked in SURFboard Central Mobile App
Surfboard Central App and SBG10 Combo Modem/Router

My ISP svc rep helped me overcome an installation error on my part (ID-10-T) after I failed to provide the proper ID to my ISP. (Rep was also updating/troubleshooting my overall connection & cabling). The SBG10 now works perfectly. Question: What purpose is the Surfboard Central app now?--When I try to use it, it wants to start the installation of the unit again, which I certainly don’t want to do. App only seems to give me option for initial installation or to choose an option if I’ve already installed used the “legacy app.”

1181
S
Wi-Fi Warriors
K
The Many
keithnorton101The Many
asked in SURFboard Central Mobile App
Appears router factory reset no longer can use the Surfboard Central mobile app cached username\password

Appears router factory reset no longer recognizes the Surfboard Central mobile app cached username\password.Because of the sign-in on the app, the ‘admin’ username cannot be used and does not provide the admin password.Therefore I am unable to use the Web UI on the mobile app configure 

1981
K
The Many
I
The Certified
ian02054The Certified
asked in SURFboard Central Mobile App
surfboard Central app never connects

My network is running fine, But surfboard Central app never connects… it either verifies the verification code, and then hangs (looping dots), or, if I exit the app and go back in, it wants to continue on-boarding my device (even though they are running fine) and never connects to them when it is showing the bluetooth symbol on the graphic (same circling dots). have tried two different devices (which both used to work fine, and tried uninstalling and reinstalling the app. Both devices are android (phone & tablet) all have latest OS installed, and the app heas been reinstalled using the version in the google play store today.the Arris devices on the mesh are the surfbaord mAx 7800 (W30)…** Update**Ohh after I posted this it finally finished (so I had time to wait, register for an account here, type out all of this etc… over 5 mins) and says bluetooth connection failed (even though it is on on my phone, and my phone is connected to the router) and gave me an error 0014-1202 I also tr

7303
I
The Certified
S
The Many
SavannahmanThe Many
asked in SURFboard Central Mobile App
New App Ver does not show backhaul speed

I have noticed the new version of the app has eliminated the backhaul speed display for the satellite routers. I'm not sure why Arris would do that. Is there a way to monitor the backhaul speed with the new app version? Thanks

893
S
Wi-Fi Warriors
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in SURFboard Central Mobile App
Amazon Fire Tablet

Can I use the Surfboard app on my Amazon tablet?

403
plemans
Juggernaut
P
The Many
psupaThe Many
asked in SURFboard Central Mobile App
SBG7400AC2 fails Speed Test using SURFboard Central App 4.0.9

Purchased the SBG7400AC2 recently.Out of the box the speed test worked with Spectrum.  After configuring it with custom SSID, etc. I now get this error.  I am using this on an Android phone. Is there a setting I’ve missed?  Can this be configured on the Web UI?http://192.168.0.1/router.htmlFunctionally, the internet speed is working fine with Spectrum and the Modem/Router.  I just can’t get a successful test from the app.

2027
S
Wi-Fi Warriors
B
The Many
Babuz1The Many
asked in SURFboard Central Mobile App
app didnt finish setup

The app sort of worked up to the security check request to write the scrabbled word. Scrabbled word wasn’t visible. Refreshed, reconnect, try 10 times… same results new G36, freshly downloaded app, nothing… I have a new iPhone, up to date versionthe app seems buggy and I can’t use it.if I click the question mark on that Security check page it saysAccessDeniedAccess DeniedJBZ8EN1RPYS9WVZHbVp7WPQdUvvWZ8u0hWev7PhhBauI have not changed anything on the modem, just got it last night.

1642
S
Wi-Fi Warriors
B
The Many
BpauquetteThe Many
asked in SURFboard Central Mobile App
why doesnt the surfboard central app work?

The user interface in surfboard central is very confusing.  Why does it spout gibberish error messages?  Can you change the error codes to more helpful error messages?  If I am already connected to the wifi, why can’t it detect that?  Your support staff directed me to uninstall the app.   What do they know that you don’t?  What does the code 0000-1612 mean?  This app is junk.

30691
C
Button Mashers
D
The Many
danwdawsonThe Many
asked in SURFboard Central Mobile App
Surfboard Central no longer working Aug 17, 2022

I have been using the app for more than a year.  It recently stopped working with my devices and my satellite devices have ceased connection.  (I have multiple W31’s using these with a SBG6580 modem).  I have reloaded software and reset the devices and modem multiple times.The mobile app will not complete setup of the W31 devices.

1642
D
The Many
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in SURFboard Central Mobile App
Remove Devices

Can I remove a device that I don’t recognize that is showing in my app?

2131
S
Cable Modem Commandos
S
The Many
Starlin CastilloThe Many
asked in SURFboard Central Mobile App
Can the SURFboard Central App be used with other routers and extenders brands?

Question it is related with the downloading and process of getting in it setup and running

591
S
Cable Modem Commandos
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in SURFboard Central Mobile App
Multiple devices

Can I only have the app on one device or can I install the app on all of my devices?

2131
S
Button Mashers
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in SURFboard Central Mobile App
Surfboard manager

Do I have to move from my current surfboard manager app to the new surfboard central app?

1461
S
Button Mashers
Where the Wild Pings Are
Cable Modem Commandos
Where the Wild Pings AreCable Modem Commandos
asked in SURFboard Central Mobile App
Password

How do I find and change the password for my network in the app?

6261
TechRep
Cable Modem Commandos
S
The Many
surfboarduserThe Many
asked in SURFboard Central Mobile App
Unresponsive app

I am unable to open the app, what do I need to do to get it back to working? 

1201
Where the Wild Pings Are
Cable Modem Commandos
G
The Certified
GuerreraThe Certified
asked in SURFboard Central Mobile App
Which models does the Surfboard Central app work with?

Which models does the Surfboard Central app work with?

2061
Z
The Many
mAX SURF
The Certified
mAX SURFThe Certified
asked in SURFboard Central Mobile App
Where can I get the SURFboard central app?

I would like to install the app on my phone. Also, it is available for PC?

1141
C
Button Mashers
mAX SURF
The Certified
mAX SURFThe Certified
asked in SURFboard Central Mobile App
SBC migration from SBM - anyone stuck in splash screen?

 On launch of SBC after migrating to Puma 6 - splash screen does not clear. 

281
mAX SURF
The Certified
Terms & ConditionsCookie settings