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G34 | G36

G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

680 Topics
1,697 Replies

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680 Topics

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xofrenchThe Many

asked in G34 | G36

No internet on G34

Its says my modem is online the light is soild blue but the internet not working.

7 months ago

HecticWhispersThe Many

asked in G34 | G36

Disable IPv6 on G36?

Can I disable IPv6 on my G36 to allow only IPv4? Does this require a separate router by using bridge mode? My ISP can’t disable it for me.

7 months ago

ZiiarThe Many

asked in G34 | G36

QoS settings for the G34

Where are the QoS settings for the G34? I can get into the modem settings via browser but I can't find QoS.

7 months ago

DesmondThe Many

asked in G34 | G36

I have a SurfBoard AX3000 G36 connected to Cox cable. WiFi is good but only 1mpbs down and 5mbps up

I have a SurfBoard AX3000 G36 connected to Cox cable. WiFi is good but only 1mpbs down and 5mbps up. I have had Cox activate and they can see nothing wrong with the cable connection but they are unable to communicate with the AX 3000. Showing solid blue LED after flashing blue and flashing green. But now solid blue and still no speed. Previous modem on the same connection was giving me more than 50mpbs symetrical.

7 months ago

NameTodayThe Many

asked in G34 | G36

How to add wifi extender - G34

Trying to add an extended wifi to Arris G34. In this case the extender is a netgear AC1200. Am totally lost with this venture.

7 months ago

tjarryThe Many

asked in G34 | G36

G34 not getting IPv4 address on Xfinity

I recently purchased a G34 for my mother, upon installing and working with Xfinity support to activate I noticed many web pages weren’t working unless they resolved to an IPv6 address. Also ping to an IPv4 address (or hostname that resolves to an IPv4 address) doesn’t work. I checked the Gateway > Connection > WAN tab and found that the modem is only getting an IPv6 address from Comcast and no IPv4 address (just 0.0.0.0 displayed). I tried working with 5 different support representatives from Comcast and none of them could resolve, they didn’t even know what an IPv4 address was. The only next step I was offered was them rolling a truck, I explained that IPv6 is working but IPv4 isn’t and they said we can roll a truck. None of this makes sense as it’s pretty clear that the modem not being issued an IPv4 address is the root cause here and a technician physically looking at the modem isn’t going to make a difference as this is likely a provisioning issue. Does anyone know how to

7 months ago

Larry GThe Certified

asked in G34 | G36

MTU setting for G36

Can the MTU setting be accessed and modified on Model G36? If yes, where in the menu can the MTU setting be located? Thank you.

7 months ago

Dziadzi19The Many

asked in G34 | G36

I bought an Arris G34 to connect to Xfinity. Xfinity tells me that I can't get telephone voice service with it. Please advise.

So, my question is, can the G34 be connected to Xfinity voice?

7 months ago

xofrenchThe Many

asked in G34 | G36

lan/ethernet on G34

Why is my devices with lan cable the only devices lagging and when i go to the app it says that device has poor single can pls help.

7 months ago

JgruenderThe Many

asked in G34 | G36

G34 how to do a warranty exchange??

My Arris G34 has been deemed defective by Xfinity. Their technician checked all of my cables inside and outside and they all have strong signal. The Surfboards light is green and flickering and there is no wifi available. My warranty runs out Feb 28th, 2024. I need to get this done quickly, as I also have no security system because of this and there's been a lot of break-ins and thefts in my neighborhood recently.

7 months ago

BismarkCThe Many

asked in G34 | G36

G36- Slow/intermittent internet connection

I have a new G36 with spectrum as service provider : I recently spoke to spectrum for the reason of slow speeds and continually intermittent connection. I have 1000 mbps and 6 month ago I had spectrum come to my house run a new line inside and out side . Can I get a solution for this I dint find any other way to contact you for service and spectrum blame the issue on my modem . Thank you

7 months ago

From Parts UnknownThe Many

asked in G34 | G36

No Lights On Front Panel-G36

This morning my wireless connections were working but I had no ethernet hardwire connections. When I checked the router, none of the Front Panels lights were illuminated. I logged into my router and checked Gateway>Hardware>Front Panel and Lighting Mode was set at Normal. No firmware updates were reported to be installed. I contacted my ISP to check my connection which was at full speed. I proceeded with a Gateway Restart which re-established my ethernet Hardwire connection, then performed a Factory Reset and Unplugged the Router for 1 minute. None of these procedures restored the Front Panel Lights to illuminate. Is there a new Firmware Update that I can download and install? I currently don’t have the link to Arris Firmware Updates and need that link to see if this will solve my issue.

7 months ago

Catm1The Many

asked in G34 | G36

G36 Ethernet to tv

I just did a hard connection to my TV with an Ethernet cable and all I get is an amber blinking light

7 months ago

JerryLGThe Certified

asked in G34 | G36

G34 Loss of connection to Xfinity for all MAC filtered devices

I randomly lose access to Xfinity for all MAC filtered devices on both frequencies. Working with Xfinity via their app and chat is truly frustrating. A power off/ reboot does not resolve the issue of the gateway connecting. I end up having to connect my PC to the G34 and set both 2.4 and 5.0 to “Allow All” and save both configurations which negates the use of the manufacturer’s MAC address, All devices will then connect to Xfinity internet. I then change both 2.4 and 5.0 to “Allow” and my devices are then able to connect once again to the internet. This lose of connection appears to be random as to when it will occur. The fix always appears to be going to “Allow All’ and then back to “Allow” for MAC filtering. Anyone have any ideas as to why this is occurring, and why making the change back and forth for filtering resolves the issue?

7 months ago

nodnarbThe Many

asked in G34 | G36

G36 broadcasts secondary SSID even though disabled - G36

New G36 cable modem/router. I only have the primary and one guest network enabled. The others are disabled but the router is broadcasting 15 or so ‘wave_xx’ SSID. They shows as being unlocked but you cannot connect to them.I’ve thought there may be a bug where you have to enable the network, then disable SSID broadcast, then disable the network again. This didn’t help. I’d like them to not broadcast.Any ideas?

7 months ago

srmoenchThe Many

asked in G34 | G36

G34 slow ethernet connection

I have dealt with Arris Cust Svc 4x and have had Sparklight Techs out 3X to figure out why I cannot get more than about 250mbs download speeds through ethernet connection. I have a 600 mbs plan and should be getting very close to that via ethernet. Sparklight checked the incoming signal to the router and it came up 950mbs. Throughput from the router registered in the low 300s.Sparklight says it’s a router problem, Arris says the upload power is too low, currently at 41. Sparklight says they do not run the power any higher than that in their system and says that the power difference is not creating the low speed through put. Arris says it does. Sparklight will not change the power settings. Arris had me change the WiFi channels to lesser used channels saying that it could make a difference even with Ethernet speeds? What???? So I did a factory reset, changed channels and everything else exactly as they said, waited 24 hours, did a power cycle…..no joy….same issue.I’ve had this

7 months ago

llashurecoleThe Many

asked in G34 | G36

G36- The arris login at the 192.168.0.1 site won't recognize my credentials even though I am using the email address I used on the app.

I need to change my wifi security to be able to connect my Canon MX922 printer to my G36 router, apparently. But when I go to the Arris login page (192 168.0 1) it says that my login credentials are invalid and that I need to use my email address from the app, which I am. It doesn’t give me any other options. I can see all of my network info on the screen at the login screen, I just can’t modify any of it without it accepting my login. I’m about to lose my mind. I’ve spent so many hours trying to do this over the last 2 weeks I just want to scream. Now I can’t even use my printer cable hard wired into my computer to print, I used to be able to before.

7 months ago

UncleAlThePalThe Many

asked in G34 | G36

Router keeps rebooting G34

Over the last week several time for no reason G34 restarts. Amber blu and green led fronts flash etc.. All Ethernet in back go dark at start. Sometimes when it reboots I get usable internet for 2-3 minutes then reboots again and nothing. Unplugged it last night. My ISP is Astound in Chicago area.This morning plugged back in booted up and has been good for an hour. ALSO HOW CAN I FRLASH THE FIRMWARE UPDATE???? Don’t tell my m ISP will do this . I own this G34. Any Ideas??

7 months ago

sjdisciple1144The Many

asked in G34 | G36

G34 not accessible with 192.168.0.1 on any browser

I try to log in to my G34 router via the browser GUI settings and it says the certificate is not valid in any browser used, Chrome, Firefox. I was able to log in in December 2023, but have been unable to since.I have updated all browsers but to no avail.

7 months ago

pugfamilyThe Many

asked in G34 | G36

How many wireless devices can the G34 support?

I have over 50 wireless devices in my household from “smart light bulbs, Amazon Devices, TVs, Xboxs, Smart Phones, Smart Energy Meters, & Home Security”. How many wireless devices can this router truly support. I am fully aware of how many routable addresses are available by default, but this device seems to become inconsistent around 30 devices or so. Any help would be great… and I still hate the fact that I can’t access this device using the mobile application without having to go through the entire setup phase again. This may become a $200 paperweight very soon. Cheers :)

7 months ago

Sharath07The Many

asked in G34 | G36

g 36 captcha issues on android app

Hi Arris, I am trying to set up the android app and trying to connect to the modem. But the captcha always says incorrect captcha, though the correct characters were entered. I repeated this step atleast 30 times before giving up. Is this an app issue on andoird.Please don't insult your self any more by replying " enter correct captcha it should resolve the issue ". I can upload a video if needed to show your superior app in action.

7 months ago

rourke_robertThe Many

asked in G34 | G36

How do I Prevent the Wi-Fi radio of my G34 Integrated MODEM/Router from Changing channels on its own

I live in a place with many WiFi access points around me. In order to get good connectivity, I set my 5G radio control to manual and select a free channel. It works well and i get good throughput. The problem is that even though the control is set to manual mode, every morning when i start working, I find that the radio has switch itself back to one of the very busy channels and i have to login a switch back. It seems that in “manual” mode, it lets you select a channel, but it still does an audit every day and overrides your selection. Also, the view the WiFi’s view of channel use is different from my computers view.I would like to be able to force the router onto a specific channel and lock it.

7 months ago

SBisgroveThe Many

asked in G34 | G36

G34 Wifi Issues as well as SURFboard App connection

I am trying to connect to my WiFi but unable to connect to both 2.4 and 5.When trying to sign in on the app, it tells me to connect to the networks but am unable to. My ethernet works fine, but can not figure out what to do.G34 w/ XFinity service

7 months ago

lyttonThe Many

asked in G34 | G36

G34 slow upload speed with Xfinity - G34

Hi, I recently used G34 to replace Xfinity’s own modem. However, I noticed the upload speed is dropping from 100 Mbps to 4 Mbps. So I am wondering what might be the reason? And how to fix this issue.Thanks,Yanghao

7 months ago

sdseaglesThe Many

asked in G34 | G36

HELP! Arris G36 Keeps Disconnecting! - G36

Help! I have XFinity internet, and their technical support team insists the problem lies with my modem/router. I’ve had an Arris G36 Gateway for less than two years, but for the last few weeks, my internet keeps disconnecting, and when it does work, it’s painfully slow. The XFinity rep said there could be missing or outdated boot files. Could that be correct? If so, how do I update them? Thank you in advance, sincerely.Signed, Noob.

7 months ago

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