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G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 733 Topics
  • 1,829 Replies
733 Topics
T
The Many
Taco TuesdayThe Many
asked in G34 | G36
G34 - How to remove a connected device

I have an unknown device connected to my device that I suspect is not in my household. I have tried to block it but it still shows up in my Connected Devices list and I can still see a connection. I need it removed, please.

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Guardians of the Gateways
4 months ago
A
The Many
Andy84The Many
asked in G34 | G36
G36 drops connection but light remains blue

I have a G36 I bought a little over two years ago that I use with Comcast.  I haven't had any issues with the modem.  The only previous issue with connections turned out to be a cable that got damaged by my neighbor.  Comcast replaced the cable and all has been fine. Today it lost connection but the light was still blue.  If I disconnect power and reconnect, it will work briefly but then drop connection again.  I have 3 devices connected via ethernet and a bunch on WiFi.  I've disabled WiFi with no change.  I also disconnected each of the ethernet devices individually with no change.    Comcast doesn't detect an outage in the area and their AI support says things look good to my modem.  It can reset it successfully and see when it's not online if I disconnect it.  Gateway FW version is [edit personal information] NCS Anything else to try?  Hate to have to shell out for a new one when it's only a couple years old.   

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A
The Many
4 months ago
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The Many
WhatcaniuseThe Many
asked in G34 | G36
no internet connection on 2.4g network on G34

II purchased a I purchased an Aris surfboard G 34 router a week ago. But now, when I connect a device to the 5G Wi-Fi works fine. When I connect device to the 2.4 G Wi-Fi it does not get Internet.  I have an ethernet plugged in Verizon cell signal extender that worked up until this afternoon.  Now it does nothing 

671
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Guardians of the Gateways
4 months ago
B
The Many
BellyojellyThe Many
asked in G34 | G36
Unable to access the GUI webportal and SBC app

Seems like a recurring problem in the community security warning accessing the portal. Please provide help accessing the portal while the browser reports the SSL certificate is unsafe. What work around exists that is not beyond my technical capabilities! New box installation and have already had to work around the Surfboard Central App registration failure. 

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B
The Many
4 months ago
E
The Many
eswoThe Many
asked in G34 | G36
how update firmware on a G34?

How do I update the firmware on a G34? Please do not tell me my ISP does it as they do not as they do not own the modem I do.

8903
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Guardians of the Gateways
4 months ago
A
The Many
allugouzThe Many
asked in G34 | G36
G34 - Modem is rebooting

Happens about 4 times per day, any solution other than rebooting gateway?

171
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Guardians of the Gateways
4 months ago
K
The Many
Kxa33The Many
asked in G34 | G36
internet rearly works on G34

I have the G34, the first week I bought it, it worked great but now 2 months in the service is spotty. I have had to call my service provider so many times. I have tried rebooting and all. I do not know where to go if check if the software is up to date. I will like to use the service I am paying for. Is there a phone number to call for someone to help fix this issue?

351
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Guardians of the Gateways
4 months ago
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The Many
llars2117The Many
asked in G34 | G36
Warranty Request on G34

I have an Arris G34 that I need to submit for warranty request.  How do I do this?  We have already gone through all trouble shooting steps with our provider as well as online through Arris with no luck.  We only have an orange amber light with no signal.Our device is under warranty until Dec 2025.  Please assist.Thank you

561
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Guardians of the Gateways
4 months ago
L
The Many
Lynsieb121The Many
asked in G34 | G36
g34 error code 0002-1002, blinking blue and no internet

Just bought this g34 called Breezeline to activate it to our account. They’ve sent signals and resent signals. Still nothing. They said everything’s is working on their end. I have a blue blinking like on the front of the g36. When they send the signals over it does change the colors on the front from solid orange to slow blinking blue then solid green then blinking green to solid blue then fast blinking blue. Then the blue just stays blinking. The network name will pop up in our WiFi section but under it it says no internet connection. I’m willing to try anything. 

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Guardians of the Gateways
4 months ago
V
The Many
VballthrillerThe Many
asked in G34 | G36
G36 solid orange after power outage

Last night my power kept going in and out for about 5 minutes, then finally went out. When it came back on the modem stayed on solid orange. I have never had this happen before with other power outages. I have tried multiple times to unplug it for 30 seconds, 1 minute, over 10 minutes..still orange when I plug it back in. I have tried to hit the reset multiple times holding it for the 10-15 seconds as well as 30 seconds and nothing changes. I checked the warranty and I am good until July. How can I file a warranty claim? 

491
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Guardians of the Gateways
4 months ago
O
The Many
oalamaThe Many
asked in G34 | G36
G36 no WIFI, wont factory reset, Solid Orange

As mentioned in the title my G36 suddenly stopped working yesterday. Not broadcasting a wifi network. Won't reset after holding the reset button for 1 minute. And just has this solid orange light. I checked and I am still in warranty.How do I go about filing a claim?

1251
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Guardians of the Gateways
4 months ago
T
The Many
tanbottoThe Many
asked in G34 | G36
Unable to login the GUI web portal from Firefox browser

Hello,the year is 2024 (almost 2025) and you still ship with a firmware that expects firefox v63 and does not work with firefox v127 The error is “browser not supported” on an android phone, and of course “invalid email address” on a desktop.  That is rather grotesque as I am pretty sure I know my email address and it is the one I registered with Also current versions of MSoft edge (v126) have a warning of not being supported. Of course this will be ignored, which is a measure of the quality of your communications I hope that in 2025 you plan to at least support horse drawn carriages for returning the out-dated equipment you sell as new. As for firmware updates, I am hoping for at least cuneiform linear b.Thank you

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Guardians of the Gateways
4 months ago
M
The Many
marebear1701The Many
asked in G34 | G36
Arris G36 no Wi-Fi connection

I can connect via ethernet to my laptop from my Arris 36, but I am unable to find the wifi signal. What am I doing wrong. I am replacing my old modem/router. I did the new setup via the comcast app but my phone wouldn't scan the tiny qr code on the bottom of my modem so I manually input the MAC number, but no wifi. 

1331
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Guardians of the Gateways
4 months ago
J
The Many
JennieEspyThe Many
asked in G34 | G36
changing wifi name and password and unable to login SBC app on G36

I need to change the default Wi-Fi names and passwords for my G36 router. When I go to the ARRIS login page (192 168.0.1), my login credentials are generating “invalid” message. As other individuals have said, I can see all of my network info on the screen at the login screen, I just can’t modify any of it because my email and password created through the app are not recognized.The new SURFboard Central Manager app on my Android mobile phone is absolutely useless.I’m able to get all the way through to the final step where the the Wi-Fi “should” be configured. But I continuously receive error messages that the Wi-Fi network can’t be configured.I’ve unplugged all the cords from the device.I’ve reset the device.I’ve uninstalled the SURFboard Central Manager app from my phone, cleared the data and cache, and reinstalled the app.I’ve reviewed instructions through ARRIS’ Customer Care site for the G36 device.Nothing is helpful in solving the problem of not being able to access the Wi-Fi sett

3802
J
The Many
5 months ago
M
The Many
MortraceThe Many
asked in G34 | G36
G34 Surfboard won’t turn on

Just got back from a 2 week trip to find that our Surfboard isn’t working. No lights, no change after cycling the power. 

312
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Guardians of the Gateways
5 months ago
D
The Many
DanceyDogeThe Many
asked in G34 | G36
G36 - No internet and solid orange LED light

There have been several threads about this topic, notably: My situation is similar. I have been using my Arris G36 + Xfinity since January 2022. Within the past year, I have had to do more frequent reboots and the connection would drop somewhat regularly. However, two days ago, the internet stopped working. I reset the modem, and now there is only a solid orange LED light. I contacted Xfinity who helped me attempt a second activation and install a “software update”. However, this didn’t fix anything. I know its not a problem with the coaxial or Xfinity because Xfinity gave me a different modem that is working.I just missed my product’s warranty window which was March 2024. I am fairly upset that I paid $300+ for this modem that is lasting barely 2 years.Has anyone been able to successfully recover a modem from this state?

64710
P
The Many
5 months ago
D
The Many
donaldporter77The Many
asked in G34 | G36
Unable to register g34 on SBC app

The app won’t register my devise error code:0000-1612. I also don't have the password for the router login. how or were is it. 

1001
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Guardians of the Gateways
5 months ago
M
The Many
Matt.FayetteThe Many
asked in G34 | G36
Led light is flashing on G34

Blue light has been flickering for 20 minutes. What is the problem? How do you access this unit to find out what’s going on? Apparently customer service has banker hours

771
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Guardians of the Gateways
5 months ago
C
The Many
CharlesFournessThe Many
asked in G34 | G36
Trouble connecting Arris G36 to Extender Arris W31

For some reason I was able to connect to the internet, when I plugged the Arris W31 through Ethernet, to the Router/Modem Arris G36. But when I unplugged the Ethernet, it didn’t continue to connect wirelessly as an extender. So I question how to gain that solution? It connected in my surfboard central app but also shows not connected to internet. Without the Ethernet cable plugged into it.  How do I repair this?

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Guardians of the Gateways
5 months ago
J
The Many
JennieEspyThe Many
asked in G34 | G36
Unable to setup the SBC app getting error code - G36

I’m unable to get past the device registration “page” in the SURFboard Central app on an android phone.I receive a 0000-1612 error about a Wi-Fi communication failure.The device has already been activated with Mediacom as the service provider. I’ve already contacted Mediacom’s customer service -- and everything is okay on their end. (Signal and everything.)I’ve unplugged all the cords from the device.I’ve reset the device.I’ve uninstalled the SURFboard Central Manager app from my phone, cleared the data and cache, and reinstalled the app.I’ve reviewed instructions through ARRIS’ Customer Care site for the G36 gateway.Nothing is helpful in solving the problem of being unable to register the G36 modem/router gateway through the SURFboard Central app.

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J
The Many
5 months ago
K
The Many
KrishaskyeThe Many
asked in G34 | G36
G36 - Internet connectivity issues

Purchased G36 from Amazon Nov 2023 and have nothing but issues since! Daily connection issues with Xfinity and we have gig extra!! Modem rested multiple times a day is unacceptable.  Any way to get a refund or a non-defective product? 

1171
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Guardians of the Gateways
5 months ago
L
The Many
LeoWThe Many
asked in G34 | G36
New G34 - need access to local web configuration console

Hi,I’m an IT consultant trying to set up a customers Arris Surfboard G34. The admin console also refers to it as SB8200. I’m at home and can’t “Activate” the cable modem to get it on the Internet which is a requirement to using the setup app. So, I want to use the convention local web interface, only I can’t figure out how to get in for the first time.  The included instructions say to use “admin” as the user ID and that the password will be “customized during first time web GUI access” This does not appear to be working.  I've tried using admin/adminadmin/passwordamin/last 8 digits of serial # Nothing lets me in. I have tried using the reset button to reset to factory defaults but it won’t auto configure the password even then the first time I bring up the console on 192.168.0.1. Any help would be appreciated.    

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The Certified
5 months ago
W
The Many
WBellThe Many
asked in G34 | G36
Unable to login the GUI web portal on G34

I accidentally deleted my password to login to my modem.  The user name is admin but i can't remember what the default password is.  Can anyone help me please.  My modem/router is the G34.

731
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Guardians of the Gateways
5 months ago
T
The Many
Trivius1The Many
asked in G34 | G36
WD MyBook Live keeps being removed from LG WebTV - G36

I keep having an issue with my WD MyBook Live being seen/accessible on my LG WebTV within the Photo and Video display area of the TV. I do notice that when the G36 is rebooting while I have the Photo and Video display up on the TV the WD MyBook live will display on the TV and I can access it for a short period of time, however it will then disappear and reappear again until the G36 has completed its reboot process. It seems to me that there is likely a setting of some kind that is causing this behavior to occur.  I have played around with the settings and reset the unit several times, but I cannot track down the relevant settings and would appreciate help on what the likely cause is? Also to note, there was one time a several months back that the WD MyBook Live showed up for about 1-month without interruption before all together disappearing again, (I have no idea what cause this change either way.) My connection plan uses Xfinity high-speed into my G36, the WD MyBook is connected to a

113
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Guardians of the Gateways
5 months ago
A
The Many
andyemnem63The Many
asked in G34 | G36
G36 internet drops everyday. Force restart.

Every day I lose Internet and forced to reset the G36 and everyday I call my ISP and they say it's nothing with their service. Even go through troubleshooting steps of connecting via Ethernet, but it's getting tiring.Has anyone experienced this and is there a solution or am I just out $300? 

701
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Guardians of the Gateways
5 months ago
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