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G34 | G36

G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

767 Topics
1,933 Replies

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767 Topics

SurfsdwnThe Many

G36 Guest Account is hidden?

I am unable to “find” my guest wi-fi network from my G36 router. It shows that it exists within the Arris SURFboard app on the “My Network” screen, but my Samsung S21-FE cellphone will not show it when scanning for networks – neither does my desktop. This is a recent development, as it has worked in the past. I use this specific network to connect my remote car charger in the garage.

715

4 months ago

kieldowdleThe Many

asked in G34 | G36

g34 wifi fails shortly after power cycle

Occasionally the wifi signal would become unavailable and a power cycle would always solves the problem, bringing the wifi back. This was expected and was fine. However, starting yesterday after power cycling the devise would result in the wifi network only being temporarily available and would soon fail. Pressing the reset button on the device did not fix the problem. Each time I power cycle the device the network fails in less time. Is my device broken? Do I have to buy a new one?

503

4 months ago

RichDThe Many

asked in G34 | G36

how do we check on replacement of modem

How do we check status of replacement modem

4 months ago

PawwyThe Many

asked in G34 | G36

Wi-Fi keeps dropping on G34

My modem keeps dropping WiFi every hour or so and I work from home all day, how do I fix this? Xfinity says its arris and needs update. I have to reboot non stop and causing work delays? Can you push the update! G34 MODEL , AX3000 WiFi 6.

1153

4 months ago

MichaelwoodThe Many

asked in G34 | G36

setup for surfboard ax3000 G34

how to setup my new arris G34 on my pc

rkralThe Many

How do I set up a G36? Instructions in the app say to enter a device but G36 is not an option. Is there any customer support? There's no phone numbers.

761

4 months ago

SurfBoardG36The Many

asked in G34 | G36

Unstable internet connect with G36

I had recently purchased and installed a Surfboard G36 for Xfinity service. Earlier I had a older model of Surfboard and connection kept dropping. So, I ended up increasing to 1Gbps service with G36 with a hope of having an uninterrupted network. But it has been terrible even with G36 and I have to restart the modem multiple times in a day. Going through this is not helpful either - http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels.

281

4 months ago

PawwyThe Many

asked in G34 | G36

Intermittent internet connection

I have the ax3000 and it drops WiFi every couple hours. There is no outage in the area. Past post say there should be an update pushed for using xfinity and nothing since December. I work full time at home and this product isn’t it

211

4 months ago

RichDThe Many

asked in G34 | G36

modem is not working G36

Yesterday, suddenly my internet connection was disconnected. I checked with Xfinity. They confirmed there is no outage in my area. I tried power cycling as per Xfinity’s support instructions, I tried factory reset but it not resetting. The light is solid amber (indicating) power, but it does not cycle through any other color. I have scheduled Xfinity technician to visit tomorrow. There is a latest thread on this community which indicates that there is problem with G36 and Xfinity. Arris is going to take longer time to fix it. I own this modem; I have not rented it from Xfinity. My modem is under warranty till 2025. I bought this expensive modem based on recommended list by Xfinity. What are my options now? Will Arris replace my modem? Or I will be left hanging and has to buy another modem (preferably not Arris) as not having internet connection is not an option. Is it sold green and rebooting doesn't work mine. Started Friday

682

4 months ago

Kra2106The Many

asked in G34 | G36

Changing Wifi Channel on G34

I’m unable to log into the Web Manager to change my WiFi channel via this article. The portal asks for my password, which is shown not only on the Surfboard app on my phone but that I also saved to my password app when I originally set it up. I continue to receive a message “Please login first” after entering the correct username and password. How do I log in?

831

4 months ago

RichDThe Many

asked in G34 | G36

arris G36 stoped working stuck on sold green

My modem wont do a hard reset. Or any kinda of rest. It's stuck on sold green. Luckily I have my old modem still. This modem. Not even a year old yet

562

4 months ago

billyhpfongThe Many

asked in G34 | G36

g34 - Lost mimu function

The G34 modem has lost mimu function after firmware update

4 months ago

gregirbyThe Many

asked in G34 | G36

Activate ARRIS G36 with Xfinity

Tried to activate my ARRIS G36 with Xfinity but they said my modem was refurbished and that it was still registered to another user. I purchased it at Best Buy and thought it was new. What do I do?

941

4 months ago

balenasandwichThe Certified

asked in G34 | G36

ISP security alert

I received an alert email from my ISP flagging a potential security issue. I called to get more information, but they told me that they wouldn’t be able to provide any more info on the source of the alert or any IPs associated with it because I’m not using their special equipment. Instead, they directed me to contact my router provider, stating that they would be ale to access my router and see more information on the event. It sounded like BS to me, but is this true? I have an Arris G34. The logs on the router itself aren’t too helpful. The only strange thing is a number of entries starting about two days before the security email arrived:IGD: config.utapi s_add_portmapdyn: add entry (index 1): add/overwrite entry param portmap_dyn_1 value:enabled,none,43431,192.168.0.***,7070,tcp,165600,1721088246,AnyDeskThere are 66 of these entries in total, with three occurring almost exactly at the 4th minute of every hour, for 22 hours. The redacted local IP is my desktop.So, is this an attempt

831

4 months ago

jeff_smeltzThe Many

asked in G34 | G36

wifi speeds are horrible on G36

I just bought the arris surfboard g36 for my home, when I first hooked it up I was getting 164 plus upload speed and 164 plus download speed, now I'm down to 5 and under upload and under 3 download speed I contacted my wifi provider and they ran a bunch of test and it's nothing on the providers end I have no clue what to do.

701

4 months ago

Randall2022The Many

asked in G34 | G36

Unable to login GUI web portal to change the password

Struggling to log in on the web so I can change my password

281

4 months ago

JetlagjjThe Many

asked in G34 | G36

changing network name

zacharytboydThe Many

Intermittent internet connection - Surfboard G34

I have recently purchased a G34 in hopes that I could fix some connectivity issue with my home network. I have installed the device, but I am not sure if my configuration is adequate. I have verified that my signal levels are correct by using this link. . . . http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels found in this post. . . .Unstable Network Connection - Surfboard G34 with Sparklight. What do I do next?

1143

4 months ago

Bperez76The Many

asked in G34 | G36

arris modem wont turn on - G36

My arris g36 won't turn on

341

5 months ago

grt_inThe Many

asked in G34 | G36

G36 and Xfinity - No connection, Solid Amber Light, No WiFi network

6466

5 months ago

Rockj1c4The Many

asked in G34 | G36

G36 Surfboard - Intermittent internet connection due to latency issue.

My internet has bad latency issues. I have the G36 in just Modem mode. I have an Orbi router and satellite along with a Tether in the garage to try and boost the range. It skips when the kids plays games on the XBox and phones drop or lose connection when link to the home WiFi. I am not tech savvy. I have narrowed it down to Cox internet or the Arris. I am hardwired to arris for the upstairs Xbox but there is till latency issues. It is a problem. The boosters are on in green. I have reset everything. It works for about 15 minutes when a device connects then it has the same issues

291

5 months ago

WeiChao123The Many

asked in G34 | G36

Modem Keeps Dropping Connection Randomly on G34

Hello. My DOCSIS 3.1 Wi-Fi Cable Modem, keeps dropping connection randomly. I just bought it yesterday. The modem is a G34, AX3000 WiFi 6 (up to 4Gbps Download Speeds). I tried contacting Live Chat Support so that I could send the Error Log to resolve this issue, but I don’t know where to click.

1121

5 months ago

Gerald1963_1The Many

asked in G34 | G36

mac address isn't working

Mac address isn't working

301

5 months ago

robbsprattThe Many

asked in G34 | G36

USE G36 ONLY AS WIFI ROUTER

I have to use a new cable modem and it doesn’t have a Wi-Fi router. Can I use my old G36 only for a Wi-Fi router, not a cable modem? TIA!!

4972

5 months ago

BG51The Many

asked in G34 | G36

g36 won't connect wirelessly to Canon Mx532

I just bought an Arris G36 and am running Mac OS Sonoma 14.5 ; the Canon Mx 532 printer asks for me to press the WPS button when searching for the access point. There is no button and the app does not have any way to go to WPS. Do I need a new printer? I don’t want to go backwards in my security or speed.

1581

5 months ago

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