G34 | G36

I recently upgraded my Wi-Fi router to the Ares G34. I've been noticing and experiencing some slower 5G Wi-Fi, and it's a lot slower when I'm in my bedroom, when my modem and Wi-Fi router is in the living room. I live in a roughly 800 square foot apartment and I'm unsure of why I'm experiencing this or I might be wrong and this might be normal.

I have a new G26 modem. All hooked up. Light is flashing blue. Everything  at internet provider is ok but it won’t connect 

UPDATE: Pls disregard. I was able to ferret out how to get my printer to connect to the router using steps via the ‘192.168.0.1’ login on my browser.  Success!==============What am I not doing?My printer is still reading the old service provider’s modem and I can’t seem to access what I need to in order to connect/change the settings to the new SURFboard G36.When searching for answers on the Arris website, I also tried registering my G36 during steps and Arris cannot match the serial number.  Of course it’s the weekend and the Comm website is difficult for me to navigate to find the appropriate tech-support chat to fix this.So what do I need to do now to get my printer working and the G36 and printer to recognize each other?  I can go without my printer over the weekend, but come Monday, it’ll be hairy.I don’t own a smartphone or other device, but have to connect printer to router on a desktop (Mac mini).  My HP M402dw does not have a touchs

I’m looking for a solution to this problem:With a 1gb ethernet harwired connection to the G36 router/modem the maximum speed observed on a 600mbps Spectrum account is 150mbps download/20mbps upload.The G36 has been provisioned by Spectrum 4 times.  Spectrum techs have been onsite and verified the integrity of the coax services up to the modem. 

Is the G36 capable of monitoring data usage per device?My data usage is escalating with no known reason. 

This router was working fine but now only gives WiFi connection and not Ethernet even when computer is hard wiredthoughts to resolve?thanks all

I just installed this G34 through xfinity & it says I’m online but I can’t connect to wifi. What do I need to do?

AX 3000 - short life? Xfinity has been to my house twice, replaced all the lines, tested the signal, and isolated the modem as the problem. I have 2G service. Service is intermittent, extremely slow, some apps won’t even load. Anything else I should look at before I junk this? Pretty disappointed, really unhappy to be spring g for another modem.

I have been using Xfinity’s 1.2 Gigabit plan for about 5 months. I was using this with a Netgear C7100V, but as it maxes out at 800Mbps and I no longer get voice service from Xfinity I upgraded to a Arris G36 about a month ago.My office PC is connected to the G36 via a unmanaged gigabit switch. When I ran speed tests with my Netgear gateway I used to consistently get download speeds around 800Mbps. (My history shows 795-817 Mbps).  Since upgrading I’ve consistently been getting under 500 Mbps. (My history shows I once got 641, but on average it’s 450-460mbps).  Since I’m going through a gigabit switch connected to one of the gigabit ports on the G36 I’m expecting to get closer to 950Gbps. Based on similar posts I’ve checked a number of different settings but can’t seem to find anything wrong. Can anyone tell me why I’m not getting the expected speed?  It seems odd that I purchased a newer, faster gateway to only get slower service.I’m using the same cables

Is my G 34 a modem router combo 

Did the self connect from the app. Still no internet or wi fi. When I log into modem it shows connected. Wi fi is connected, no internet on phone  

Is my G34 a modem or a modem / router combo 

When I enter 192.168.0.1, my browser starts to be redirected to a site.I get the message below is what is the URL I am being redirected to so I can enter it in Windows internet option in the control panel?“we could not verify the certificate: reason = untrusted” Mark

G34 warranty registration 

I am trying to activate my arris surfboard G34. It is connected to Internet cable and electric (overnight)My provider (Breezeline) said wifi is definitely being supplied to my cable. Breezeline said I need to have Arris activate the surfboard G34 modem. I got as far as create new account (selected user name, email and password)I can’t figure out what to do next to activate the modem. I have been working with provider for 3 days and today they said Arris has to activate the modem. Please  helpMelanie Preisendanz[edit: removed personal information]PS Do I need to do something to activate the Arris Surfboard warranty 

I’m trying to set up a new cable gateway but the app is stuck on the get started screen. If I disconnect the modem it will update to say it’s not connected. I’ve tried resetting it and restarting my phone  Anyone experience this? Should I just use a browser to set it up?

My S36 Wifi connection speed varies after DOCSIS3.1 support upgrade from Xfinity.  My earthnet connection speed is very stable to 300 MB. I have both 5Ghz (most my apple devices such as MacBook Pro, Ipad AIr, Iphone, Mac Minis) and 2.4 Ghz connection (Brother printers). Is it possible to set up S36 to ccept DOCSIS 3.0 or do I need to ask Xfinity to support DOCSIS 3.0 only?  

ArrisG34.  When trying to set up my Google nest system I get this notice….“Network is offline Make sure your wifi router is online and connected to your modem.If you recently factory reset your wifi router, you'll need to remove your network from the app. In the Home tab, tap the Wifi button. Go to Settings and factory reset your network.Make sure your wifi router is online and connected to your modem.If you recently factory reset your wifi router, you'll need to remove your network from the app. In the Home tab, tap the Wifi button. Go to Settings and factory reset your network.”I have factory reset the router numerous times. My signal from Ethernet cable to computer is perfect.     When I contacted me ISP (Spectrum) they told me it appears that my network is turned off.     The nest system was working perfectly a week ago but I was having trouble with bandwidth. That is when I reset the router and have had trouble since. Con

Zoom keeps skipping and lagging on my I-pad Pro (latest generation) ever since I installed the new Arris G34.  I was told by my IT department that the Wifi6 seems to be the issue. Anyone know how to disable the wifi6 either on the I-pad or router?

I’m not super techie or anything close to it but I do find it necessary to make this post. I have an Arris G36 Router that someone gave to me barely used. My ISP is xFinity and to get away from renting an xFinity router, I decided to replace it with the Arris G36.Every since I started utilizing the Arris G36, I have had a multitude of connection issues especially with my Explore Scientific weather station, an Epson ET-3850 printer, and (2) Linksys RE7000 Wi-Fi extenders. My passwords that were set up with the Arris router for the 2.4  GHz and 5 GHz haven’t changed but I am continually being notified that when I try to connect to the router that the passwords are wrong. I have tried everything that I possibly know how to connect and it is just not working. Currently, the Security Mode in the Arris G36 is set to “WPA2/WPA3 Mixed Personal (AES)” and I’m not sure if that has anything to do with connecting, nor do I know how to change it to something else.Can anyone

September 2024 I ended Dynamic DNS service from dyndns (seemingly no longer working) and set up my G34 DDNS settings correctly with https://freedns.afraid.org/ To confirm it was working, I manually set an incorrect address at freedns.Then I disconnected the G34 coax (simulating a network outage) and reconnected. After some time freedns showed the correct address so the DDNS update that ran after the cable network was restored must have worked.But now, November 2024, Comcast has apparently once again renumbered the network. freedns does not have the new address, but retains the address from September. I can reach a host inside the G34 local network (at a remote location) so I have discovered the newly assigned IP address from Comcast. But freedns does not have it, so DDNS updates are not arriving.Is it possible the November 2023 firmware update which broke port forwardi

I recently upgraded my WIFI Router/Cable Modem to an Arris Surfboard G34.  It has been a challenge getting all my devices connected to say the least.  I’m down to my last device.  My Arlo security camera doesn’t seem to be recognizable using the G34.  I’ve  the Arlo instructions but I keep getting the same message no Arlo devices found on the network.  It worked fine on the previous wifi router using the same procedure.  The Arris manual gives instructions for computers and smart phones but not devices like this.  I’m open to suggestions.  

My Surf Board G34 is not responding to my Xfinity service. I bought this modem in a (military) Base exchange I can’t return it elsewhere. Could I ship and exchange for another one that works with my service?

Can Xfinity push a SW batch to my G36 router that I personally own? I am having service issues ever few days and I have to restart my router to get the service back. 

Today I have been trouble shooting for countless hours trying to figure out why my new G34 modem will not properly assign IPs to any of the Mac computers I have on my small network. All Macs get assigned an IP of 169.254.XXX.XXX and subnet mask of 255.255.0.0. Any PC I connect to the the network will get a proper IP of 192.168.0.XXX with a subnet mask of 255.255.255.0. I have tried to enter a manual 192 IP address for an Mac and it looks good but, will not work. All Wi-Fi connections to any Mac computer are assigned normal IP address of 192.168.0.XXX and work normally however. I have supported both Macs and PC as profession for over 40 years now and this one has me stumped and is by far the difficult thing I think I have ever come across in my life long IT support career. Also, I can access the web portal at 192.168.0.1 from a PC but, can not figure out how to log in to the page. I am using the email address I used with the SURFboardCentral