Gateways - General

Gateways

  • 240 Topics
  • 527 Replies

240 Topics

B
The Many
BUZZBOILERThe Many
asked in Gateways - General

Benefit of upgrading SBG6782-AC

I no little about modems and routers just curious if my existing surfboard (SBG6782-AC) is outdated and any suggestions on an alternative and what would be the bennefits of upgrading .PS: I have infinity cable so my existing router/wifi is compatible .

4
plemans
Legends
5 months ago
R
The Many
roosevelt118The Many
asked in Gateways - General

Unable to login the GUI surfboard SBG6580

Hi! Having issues logging into router/modem.Tried resetting which is supposed to take back to factory settings which would be admin & password but still no luck.Any help would be greatly appreciated.ThanksKyle

2
S
VIP
5 months ago
G
The Many
GizmoThe Many
asked in Gateways - General

intermittent internet connection, constantly buffering

Since replacing my previous modem with the arris surfboard there is constant bufferingupgraded our internetusing streaming services  

1
plemans
Legends
6 months ago
A
The Many
AMCThe Many
asked in Gateways - General

TG2762G

I have a TG2762G that provides cable, telephone and only marginal WiFi. I bought a mesh router/WiFi to improve things. It wants me to turn off the TG2762G’s router/WiFi functions. I don’t how to do this.Can someone help do this?

3
B
The Many
6 months ago
T
The Many
TrrudowskyThe Many
asked in Gateways - General

changing password for network - SBG6580-2

I have a modem and have not used it for years. I do not have the password. How do I change the password without knowing the current one?

2
T
The Many
6 months ago
7
The Many
77654tyuThe Many
asked in Gateways - General

Ethernet cable from router to extender to Wi-Fi in x5042

Can I run ethernet cable from router down garden( in ducting) to summer house then plug in x5042 for improved WiFi? Please 

6
plemans
Legends
6 months ago
F
The Many
falconThe Many
asked in Gateways - General

Firmware/software update for SBG6900ac

Got an old sbg6900ac and the only workaround is the firefox tsl(1) procedure. But is there a firm/software update/patch that can remedy this or do I start shopping for new gateways??

1
S
VIP
6 months ago
K
The Many
Kimmykat13The Many
asked in Gateways - General

Arris SBG7580-AC

I want to change password for wofi log in

2
plemans
Legends
6 months ago
K
The Many
Kimmykat13The Many
asked in Gateways - General

change wifi password on SBG7580-AC

I want to reset my password 

1
plemans
Legends
6 months ago
M
The Many
Mike1970The Many
asked in Gateways - General

Purchase Wi-Fi network

Can I purchase wifi network with you 

1
S
VIP
6 months ago
L
The Many
Linthe14The Many
asked in Gateways - General

Intermittent Connectivity with Optimum

I'm having this same issue but my isp is Optimum. Are you still working to fix this issue?

2
L
The Many
6 months ago
A
The Many
agropperThe Many
asked in Gateways - General

What is the meaning of a ti_dhcp6c "critical" Event Log entry in a DG3450A?

I’m concerned about occasional short-term disconnections from the Internet (WiFi is off). The System Log is clean but the Event Log shows hundreds of entries like:  ti_dhcp6c: 72001004-DHCPv6 Provision - 121 Retries Attempted with Last attempt at Fri Sep 22 23:19:42 2023     09/22/2023 23:21:49    Critical ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received 11381 times     09/22/2023 23:19:42    Critical ti_dhcp6c: 72001004-DHCPv6 Provision - 120 Retries Attempted with Last attempt at Fri Sep 22 23:17:52 2023     09/22/2023 23:19:42    Critical ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received 11380 times     09/22/2023 23:17:52    Critical  

3
S
VIP
7 months ago
W
The Many
WCarpThe Many
asked in Gateways - General

Data transfer rate of Surfboard SBG6580

I am not getting the data transfer rate of 300 Mbps that Spectrum says I’m supposed to get and they say it is because the modem. According to your website, the Surfboard SBG6580 cable modem has a maximum data transfer rate of up to 343 Mbps down. Saying up to 343 Mbps means anything above 0 to 343 Mbps! In some data transfer rate test tests in the past, I have gotten around 235-to around 258 Mbps down. Just a little while ago, it was only 153.1 Mbps down. Another issue is the lack of Technical Support for the product by the company! It seems Support is getting worse generally for things. In the past I have been able to call and speak to a person. Can’t it be done now?

5
S
VIP
7 months ago
S
The Many
Shugg24The Many
asked in Gateways - General

modem question Internet outage sbg6400

Is there a recent outage with the sbg6400 model from Arris?

2
S
The Many
7 months ago
Z
The Many
zeno0zeroThe Many
asked in Gateways - General

How do i check the url logs/web activity history on an Arris Surfboard gateway

How do I access the url history? 

2
S
VIP
7 months ago
T
The Many
theblackmanxThe Many
asked in Gateways - General

Is there any way to reset the admin password on an SBG7580?

Optimally, without resetting everything else?

3
LoveMyLab
Guardians of the Gateways
7 months ago
hailsagan
The Many
hailsaganThe Many
asked in Gateways - General

Arris SBG7580-AC dropping connection?

I’ve been having this nagging issue ever since xFinity did some kind of local maintenance in my area and my internet connection keeps dropping out. Some times it will be up for a few hours, others just 1-2 hours but always drops just the same.I have included some images from the logs. Any help would be appreciated. Upstream and Downstream dataError Log sample (MAC addresses blanked out) 

4
S
VIP
7 months ago
N
The Many
nelsons21The Many
asked in Gateways - General

Firmware update for an sbg6782-ac

where do I  find the latest firmware update for the Arris Surfboard modem SBG-6782-AC?

1
S
VIP
8 months ago
P
The Many
petalfrogThe Many
asked in Gateways - General

Unable to locate the Default Wifi-Name

Hello, I also have a new modem and xfinity tried to get me to find a default wifi name on modem. I do not see one. Can you provide a pic of where this may be on the sticker?

6
plemans
Legends
8 months ago
M
The Many
Modem UserThe Many
asked in Gateways - General

SBG6580 on only one faint light.

I have an Arris Surfboard SBG6580. It stopped working randomly. I have unplugged it. I have reset it. I have replaced all cables. When I plug it in the lights on the front flash once and disappear and all you can see is a faint wireless connection icon. The lights on the back are all on. What is going on?

1
S
VIP
8 months ago
M
The Many
mikej_wThe Many
asked in Gateways - General

NVG578HLX Manual DNS Entry

I have a domain that is set up to the router WAN. That appears to work from outside the LAN. But from inside the LAN I cannot access my service (webpage running on Linux) unless I use the IP address directly. I tried to create a Manual DNS Entry, and the router says it accepted the entry, and then I reset the DNS cache on my internal PC, and when I then run tracert it still returns the WAN address, and cannot access the webpage.What am I doing wrong?

1
S
VIP
8 months ago
G
The Many
gary_fThe Many
asked in Gateways - General

I reset my arris touchstone gateway 3270a

model 3270a has been reset 2 times and I cannot access the modem. I cannot set wifi with the code provided, Right now I am frustrated and at a loss of what to do.

1
S
VIP
8 months ago
F
The Many
FrancoWideThe Many
asked in Gateways - General

Require Wi-Fi Password

How May I reset my wifi key?  

1
S
VIP
9 months ago
U
The Many
User9292The Many
asked in Gateways - General

Wifi not working anymore? DG3450

I have the model DG3450 i guess (it says it on the bottom), it only has two status lights (Online and Wifi) which are supposed to be green. I came home from work 3 days ago and noticed that their now light blue and have been like this since. I’ve tried unplugging and resetting but whenever it comes back on it just goes back blue and doesn’t do anything else. I’m not sure what to do?

3
S
VIP
9 months ago
F
The Many
FrancoWideThe Many
asked in Gateways - General

Reset my sbg6700

How can I reset my wifi key for sbg6700? 

1
S
VIP
9 months ago
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