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Modems

DOCSIS 3.0 and 3.1 cable modems

1354 Topics
N
The Many
NorEastorThe Many
asked in SB6183 | SB6190
SB6190 wont connect to internet after outage/storms

Hey all, my ISP had a several day outage after Hurricane Beryl impacted Texas. My ISP swears there is not an outage in my area anymore but my modem, despite several reboots/power cycles etc will not move past the blinking download light stage of initialization. As far as I can tell there is no issue with the coax connection into the house (but may be?) or with the coax connection to the little ground node thing.  I have a service appointment set up for the end of the week (I won’t be home so the internet being out for a few days while annoying isn’t the end of the world) but my urge to fix things has me trying to figure this out.  could my modem be shot?

531
P
The Certified
4 months ago
F
The Many
FBURNETT66The Many
posted in Modem - General
router/modem not turning on

My router/modem is not powering on. I'm not getting any lights at all.

100
F
The Many
4 months ago
M
The Many
MikeCOThe Many
asked in S33 | S34
Modem not providing a connection to Asus Router on S33

I have just installed the S33 Modem with Xfinity.  I can directly connect to the internet via a wired connection to the modem.The modem, however is not providing a connection to the router.  I have tried several cables.  The router status is telling me that the ISP’s DHCP is not functioning properly.  Xfinity is telling me there is nothing they need to do, but the issue is between the modem and the router.Are there specific DHCP settings that need to be set up either on the modem or the router?  The Asus Router I am using is the GT-AX110000.

1031
S
Wi-Fi Warriors
4 months ago
R
The Many
RoyFThe Many
asked in SB6183 | SB6190
Intermittent internet connection on ARRIS Surfboard SB6190

occasionally, my cable modem drops me from the ISP.  It generally occurs when I am watching TV.  I reset the modem and fifteen minutes later I get dropped again.  I can continue by again resetting the cable modem.  I am usually watching a movie on a streaming channel or You Tube

571
S
Wi-Fi Warriors
4 months ago
T
The Many
tjamespilotThe Many
asked in S33 | S34
S33 high pitch noise and won't connect

After just over a year without issue, I noticed my S33 has started making some high pitch noise after a reboot for the past few weeks.  I checked that it wasn't overheating, and I was still getting nominal performance, and the noise would go away shortly after it connected.However, after noticing much slower data rates today than normal (less than 1/10 my typical rate), I did a reboot of the modem tonight.Now, it won't connect at all to xfinity.  It will flash a single green led then go solid amber for about 10 seconds and repeat with a lot of high pitch noise.  Verified coax and ethernet cables are good.Prior to reboot checked through xfinity that it was connected and no outages.  Verified after attempted reboot via removing power for 30 seconds to the modem that xfinity isn't seeing the modem and no outages in my area.  Have now re-attempted to reboot multiple times with the same result.I finally decided to pull out my old SB6190, figuring I would have to make do with the lower bandw

6911
S
Wi-Fi Warriors
4 months ago
N
The Many
NanoThe Many
asked in S33 | S34
Phone Support for RMA - S33

How do I get phone support for a replacement modem?

221
S
Wi-Fi Warriors
4 months ago
N
The Many
NanoThe Many
asked in S33 | S34
My Modem S33v2 is dead

My S33v2 Modem is dead, I have gone through all the troubleshooting steps and the cable company came out and confirmed that it was not work.Please send me a new one.

641
S
Wi-Fi Warriors
4 months ago
D
The Many
deankThe Many
asked in SB8200
Unable to activate with Xfinity - sb8200

SB8200 with Xfinity not connecting. Says no IP address

801
S
Wi-Fi Warriors
4 months ago
D
The Many
DgehringerThe Many
asked in S33 | S34
Led light status on ethernet port - S33v2

I replaced a Netgear cable modem, I have a S33v2 and using the 2.5 GE eathernet port it is connected to an Azus GT-AX11000.  However the ethernet port is blinking yellow, my connected devices via the Asus can get 700+ Mbps, so it seems like it working fine.  But per the manual I would have expect the ethernet port to blink green indicating a 1 GE connection.   A bit confused. thanks in advnace David 

1687
S
Wi-Fi Warriors
4 months ago
B
The Many
BluebeatleThe Many
asked in SB6183 | SB6190
Need to configure UDP ports on SB6190

I have an Arris Surboard Model SB6190 No Wif. Need to Configure UDP Ports 123, 500, 4500 for T-Mobile CellSpot. Please help.

411
S
Wi-Fi Warriors
4 months ago
F
The Many
Finn's MomThe Many
asked in Modem - General
Router Remote Setup

I have a separate property with multiple devices (security cameras, irrigation, thermostat) hooked up to my home network via wifi, and my current router just died. I am looking at purchasing a new Arris router and having a neighbor plug it in. However, for my devices to automatically reconnect to my wifi signal, I will need to change the Arris factory SSID name and password to match my current network credentials. I know how to do this when I am connected via the same network using the generic IP address for all routers, but I clearly am not going to be onsite to access my new router that way. I read that the Arris Surfboard app will allow a device to be linked to the app by manually entering its SSID and wifi passcode. So will my Surfboard router come with a UNIQUE SSID (not generic 192.168.0.1 or similar) and passcode that I can manually enter into the app accessed via a DIFFERENT wifi network to enable me to access my router to them change its network credentials REMOTELY? If it hel

801
LoveMyLab
Guardians of the Gateways
4 months ago
L
The Many
l12nThe Many
asked in Modem - General
SB6121 suddenly dropping out connection

I know it's an old modem, but it's been working flawlessly for years… until a couple of weeks ago where, sometimes, it keeps dropping connection. Trying to restart it doesn't fix anything.Anything I should look at? When talking to my cable company is there any question I should ask?

771
LoveMyLab
Guardians of the Gateways
4 months ago
B
The Many
BirdbellyThe Many
asked in Modem - General
How to access the GUI web portal

I'm not sure how to ask this question - hopefully someone will understand. One time I was speaking to tech support and I think they had me type my IP address into my web browser search bar and it took me to an Arris page where I could make changes for my modem/router. Now I can't do that or I can't remember how they had me do it. How do I access that page (account page?) again?

1943
S
Wi-Fi Warriors
4 months ago
H
The Many
happy4uThe Many
asked in S33 | S34
Need to connect the modem S33 with router.

I need to hook my modem to my personal router can you help me step by step 

972
S
Wi-Fi Warriors
4 months ago
K
The Many
KristinbThe Many
asked in S33 | S34
Modem S33

Just set up an Arris modem, it connected to my TV, but how do I sync it with my MacBook? Please help!

71
S
Wi-Fi Warriors
4 months ago
E
The Many
EburnThe Many
asked in S33 | S34
S33v2 Shrill Whine

Hello, my s33v2 modem has worked fine for almost a year. Within the last month I noticed a high pitch shrill whine coming from it. Is there anything to do or a way to have it replaced to resolve this issue? I have the modem in my office where I work and it is very distracting. Thank you.

511
S
Wi-Fi Warriors
4 months ago
A
The Many
AkeersterThe Many
asked in Modem - General
network name is not broadcasting on devices

Internet provider says we’re connected. Network won’t show up on any device 

101
S
Wi-Fi Warriors
4 months ago
B
The Many
black93The Many
asked in Modem - General
changing Wi-Fi name and password

How do I change network name and password

411
S
Wi-Fi Warriors
4 months ago
C
The Many
cjgloverThe Many
asked in SB6183 | SB6190
Samsung TV lost WiFi connection (SB6183)

Our fairly new (5 months) Samsung TV suddenly lost WiFi connection to our network. All other devices (laptops, phones) connect without problem. When using LAN cable TV works fine (but we lose WiFi capability for other devices.

191
S
Wi-Fi Warriors
4 months ago
W
The Many
w81clarkThe Many
asked in SB8200
SB8200 LAG & firmware issue

I have errors in my event log on my SB8200 after enabling LAG. I am on firmware AB01.01.009.36.02_022720_183.0A.NSH , I have read that Arris has fixed LAG issues via firmware updates. Spectrum tells me they are not responsible for firmware of non-leased devices, and that I need to update the firmware myself. What can I do? Update: Spectrum says “only firmware I am seeing for that model device is for the Version 6 Docsis 3.0”

1902
S
Wi-Fi Warriors
4 months ago
D
The Many
denis9834The Many
asked in SB8200
Intermittent internet connection on SB8200

I have same thing happening with SB8200, like every week or month it would drop down to 30mbps and power cycling the modem is the only way to fix it, I am in Phoenix.

761
S
Wi-Fi Warriors
4 months ago
M
The Many
mjvandeThe Many
asked in Modem - General
BGW210-700 how to turn off the wifi

How do I ensure that WIFI is turned off (not transmitting)?

441
M
The Many
4 months ago
F
The Many
FrstflyrThe Many
asked in SB8200
arris 8200 compatible with TP link

is the 8200 compatible with router tp link tl-sg108e 

381
S
Wi-Fi Warriors
4 months ago
O
The Many
oibctlThe Many
asked in Modem - General
Unable to access modem info page for SB6141 on Macbook pro

Hi,Up until recently, I have been able to access the modem info via a browser using the IP address.  Recently I have been unable to do so.  I have tried all the IP addresses listed on the internet without success.  I have used both chrome and safari.  Sometimes I get a message saying the site is not secure, but even when I click “go to site” nothing happens.   Please help me access the modem setting for my SB6141 on my macbook pro running Sonoma 14.5.  Thanks

251
S
Wi-Fi Warriors
4 months ago
T
The Certified
tirbldr21The Certified
asked in SB8200
Refund status on SB8200

I've been trying to talk to someone on the phone or even live chat but neither one exists you keep sending me in circles this is no way to run a business but a good way to get a bad reputation all I want is to get my refund on a SB8200 that I purchased on 5/08/ 24 my order number is 59472 you tell me I can but just try getting it just give me the info I need to return it and I'll be happy, I already see a lot of unhappy people on your community site.

1116
S
Wi-Fi Warriors
4 months ago
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