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DOCSIS 3.0 and 3.1 cable modems

1398 Topics

ToyrunnerThe Many

Second port is not working on SB8200v3

I have my new SB8200v3 modem and I noticed there are two ports only. The top port is no problem, but does the bottom port even work? And if it does, how do you get it to work and what can it do?

681

3 months ago

Aaron12345677The Many

asked in S33 | S34

how do i get in contact with customer support

How do i talk to someone from this company

651

3 months ago

ybdewitThe Many

asked in SB8200

SB8200 loses connectivity multiple times a day

SB8200v3S/N: {Edit:personal information}Loses connectivity daily. Have a bad modem. Need a replacement.

932

3 months ago

Count MurrayThe Many

asked in SB6183 | SB6190

unable to connect sb6183 to cox to activate

Sb6183 unable to connect to activate

471

3 months ago

john_bThe Many

asked in SB6183 | SB6190

SB6190 - Modem is getting warmer

I recently purchased an SB6190 and it seems to be working fine but I’m a little concerned about how warm it gets. If I aim an infrared thermometer at the top I get a reading of 103 - 106 degrees and roughly 85 degrees on either side. If I place my hand on the top it’s quite warm but not what I’d describe as hot though definitely warmer than any modem I’ve owned in the past. Is this normal for these units ? Thanks in advance for any help/advice.

522

3 months ago

easyview2021The Many

asked in Modem - General

setting up modem

Can you call me at 972-589-4018.

4 months ago

jackr3126The Many

asked in S33 | S34

does the S34 modem support moca?

if this modem supports moca, does it support moca 2.5 or only 2.0?

771

4 months ago

apodlasikThe Many

asked in Modem - General

orbi wifi mesh system compatibility

How do I switch my Arris modem to/from Bridge/AP?

121

4 months ago

JosesanchezThe Many

asked in SB6183 | SB6190

modem

I bought a arris modem and I had issues installing it before I use to Have a netgear . I need help

191

4 months ago

chapmalThe Many

asked in Modem - General

Unable to login into Web Manger SBG10

I tried to login to access the web manager and follow the instructions on the quick guide. It says invalid user name or password when I type in the login information they provide.

231

4 months ago

JediThe Many

asked in SB6183 | SB6190

SB6190 modem - Upload Speed Slow

My internet provider is comcast.I rent the xfinity modem&wifi for a year. Speed is totally great ( Down 300 up 150)And I bought SB6190 to replace it. But up speed is terrible I only got 5.I only have 4 upload stream bound.Does anyone using SB6190 and get more than 5 upload speed?

421

4 months ago

MishaelkThe Many

asked in Modem - General

Wifi name is not broadcasting after activating the modem

My modem is not findable as a WiFi even after confirming complete activation with the internet provider

201

4 months ago

msteinkeThe Many

asked in SB8200

what is the upload speed capability of SB8200 modem

I seem to be finding mixed answers to this question. So i am wondering what is the official upload speed of the Arris SB8200?

batai341The Many

My SB8200 is running hot. It is not too hot to touch, but pretty hot. I tried going to Arris.com/consumersupport but it leads back to here!

851

4 months ago

Witherdfoxy477The Many

asked in SB8200

Why can I not log into my SB8200?

I cannot log into my SB8200 with using the following credentials, USERNAME: AdminPASSWORD: password USERNAME: adminPASSWORD: password USERNAME: AdminPASSWORD: (last 8 digits of serial number) USERNAME: adminPASSWORD: (last 8 digits of serial number) My ISP is spectrum

1081

4 months ago

citansjThe Many

asked in S33 | S34

I lost my software license paper for my s33 modem. How do I get it back?

I bought a s33 modem about three months ago from Walmart. I've been lazy and didn't bother to hook it up but of course I want to now and I can't find the software license. What do I do to get that back?

KenjaeThe Many

How do I hook up my range extender ?

301

4 months ago

tomrriesThe Many

asked in S33 | S34

SSL/TLS Errors after installing new Surfboard S33v2

I just installed a new S33v2 and ever since, I’m getting SSL errors. The cert on the modem itself is bad, not expired but I guess not trusted. But I don’t know why that would have anything to do with certs passing through the device. FYI, all incoming certs appear to come from my SP (Cox) instead of their actual origin. I can ping out but can’t connect to anything using SSL or TLS, which is pretty much everything now. Any ideas? Thanks,Tom

421

4 months ago

ag12345The Many

asked in SB6183 | SB6190

Spectrum says SB6183

Everything worked fine. I was rolling off a promotion and Spectrum a new one on my account. When they did it, they said my modem is no longer compatible and I have to buy a new one. Is this correct? And what’s a cheap SB I can buy if I need a new one? Thanks

771

4 months ago

DAmundsonThe Many

asked in SB8200

SB8200 fails to connect immediately after power cycle, continued

My SB8200 will not work immediately after a power cycle. It must be left unplugged for 15-20 minutes before attempting to reconnect. The modem is noticeably warm when unplugged, and cold (cool) 15 minutes later. This problem is very repeatable. I’ve never had it connect immediately after power-down or reset in over 20 attempts over the last 3 months. Other than this one issue, the modem works fine. What circumstances would create this behavior? I need someone to explain to me why this problem is not a hardware issue…When plugged back in immediately, the modem will get to the point where the top three lights are solid green but the bottom one is blinking green. It will stay like this for 2 or 3 minutes (I’ve not timed it) before resetting. The start-up sequence repeats, ending with the same condition (top 3 solid green, bottom one blinking green). This repeats for at least an hour (that’s the longest I’ve given it).I’ve been on the phone with Arris support 5 times and

741

4 months ago

uscfanThe Many

asked in S33 | S34

S33 modem dead bought June 2023

Cox came out for a tech support visit and confirmed the S33 modem is dead. How do I begin a warranty claim? Bought from Amazon in June of 2023.

831

4 months ago

MurrayleeThe Many

asked in SB6183 | SB6190

help installing sb6190

I need help with installation of the Arris surfboard sb6190

861

4 months ago

DarinThe Many

asked in Modem - General

pass phrase for the modem

Where do I find the pass phrase on my modem

121

4 months ago

John UrbanThe Many

asked in Modem - General

SB000AD36AD3800V2RT

The hard wired and the wifi wired lights do not work stay on at the same time..

4 months ago

mryflyguy81The Many

asked in S33 | S34

Arris S33 modem dropping DOCSYS 3.1 connecton wo XFINITY GB service

For the last few weeks, I have noticed my Arris S33 Cable modem has been dropping the DOCSIS 3.1 connection (solid blue LED) to XFINITY GB service and reconnects at DOCSIS 3.0 (Solid green LED). It’s still pretty fast but I take exception to XFINITY providing LESS service for more $, Is anyone else experiencing this DOCSIS 3.1 drop with Xfinity?BTW, I’m in Tucson, AZ

4567

4 months ago

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