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DOCSIS 3.0 and 3.1 cable modems

1538 Topics
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Leahpia618The Many
asked in SB8200
Can't reach Arris System basic setup page on modem SB8200

My wifi went down, I think its my 6 year old router.  I bought a new wifi 7 router but it hasn’t arrived yet.  I did the factory reset on my SB8200 modem, and I’m trying to reset my wifi name and password.  I’ve never reset the password before (ya, I know you are supposed to for security- I had a friend setup the modem when it was new about 2 years ago).  I’m connected to my modem with an ethernet cable, and when I type in 192.168.0.1, I get into an arris page, but it does not have the “system basic set-up” like the youtube help videos show.  Here’s what I see: I have an old Dell XPS computer from 2015 with windows 10.  How can I access the basic setup page to change my wifi password?  Thanks! 

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Wi-Fi Warriors
SURFboard SupportWi-Fi Warriors
published in Modem - General
Workaround: Accessing the Cable Modem Status PageF.A.Q.

In most cases, the modem’s Status page can be accessed by browsing to the modem’s address 192.168.100.1 from a client connected to the Wi-Fi router or connected to the cable modem. If you’re unable to get to the modem’s login screen, the workaround is to manually assign IP addresses in the device (Wi-Fi router or PC) that is directly connected to the modem.  NOTE: The workaround requires knowledge of assigning IP addresses to the PC or Wi-Fi router.  Refer to the user manual for instructions. Wi-Fi Client OnlyIf you only have a Wi-Fi client, the only workaround is to change the Wi-Fi router’s WAN IP address.      Log in to your Wi-Fi router’s settings page and navigate to the WAN or Internet settings.  Set the WAN IP address to Static and enter the following network addresses. IP Address: 192.168.100.200 Subnet: 255.255.255.0 Default Gateway or Router: 192.168.100.1 DNS addresses are not needed to access the modem’s status page Save the WAN settings. Browse to 192.168.100.1 with th

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RkubalskiThe Many
asked in S33 | S34
will i notice a sinificant difference from a 5 year sb6190 to s33 modem on spectrum?

Will I notice a significant /noticable speed change from a 5-year sb6190 to s33?

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plemans
Juggernaut
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The Many
Violettemichael17The Many
asked in SB8200
Surfboard SB8200 - Unable to connect with router

Won't connect to router. Will connect to computer but only one. As soon as you move the cable to a different computer the internet is down.

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plemans
Juggernaut
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The Many
zrtaborThe Many
asked in SB6183 | SB6190
Can use router through ethernet cable, but cannot activate for wireless (SB6183)

I am using an SB6183. Xfinity said I could use it, so I bought it to save some money.Xfinity app recognizes that I’m using it, and services are activated. I can get online via the ethernet cable, but cannot connect wirelessly. When I tried to activate the surfboard via the app, it was not listed. Rather, a link to an older app was suggested for me to download. This app is not available on my phone because the app is too outdated.Why can’t I activate it via a website browser?  frustrated. Just want to connect my phone and xbox to my home internet.

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plemans
Juggernaut
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The Many
Mseibel8The Many
asked in SB8200
sb8200 offline after power outage

My sb8200 has no connection (is offline) after a short power outage last night. I have a separate router and it says that the network cable is unplugged and it is not. I have restarted and manually restarted both the modem and the router, even leaving both unplugged completely overnight. I contacted xfinity and they cannot figure it out either. Does this mean I need a new Ethernet cable? I have also read that maybe I have to factory reset the modem but I am not sure what to do. We have only had this modem router combo for under a year I can’t imagine it is already toast. 

441
plemans
Juggernaut
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The Many
clojacksThe Many
asked in SB6183 | SB6190
Upstream LED light on the modem is white - SB6190

I have about a 5 year old SB6190. Downstream light is bright blue, but my upstream light is either white or out. I contacted my provider and everything shows fine on their end….download of 500 MBPS and upload of 25 MBPS. Is it possible my upload LED has burnt out. I rebooted it and the green LED is flashing as it powers back up, but the download light goes to Blue and the Upload light appears white when it is back on line. Is my modem going?

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Wi-Fi Warriors
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Dave104The Many
asked in SB8200
Mid/high Split Modem sb8200

Mediacom is my ISP and they are doing an upgrade to their system that will disable all DOCSIS 3.0 modems.  They now only list 2 modems as compatible with their service - Netgear CM2500 and CM3000.  They seem to be promoting mid/high split technology.  I would like to buy a Surfboard SB8200.  My questions are: Will the SB8200 work with Mediacom? Does Arris sell any modems that are mid/high split capable?

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surf963The Many
asked in SB8200
Arris SB8200V3 will not connect to Optimum ISP

Four plus hours today and two yesterday trying to register my Arris SB8200V3 cable modem with Optimum. Optimum tech says it’s the modem. Arris tech says it’s the ISP. After trying two new Arris modems with Optimum I’ve had enough. Bought a Netgear and will see if that works. Pretty soured with Arris. Maybe something simple but if it doesn’t work is doesn’t work. ☹️

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monetmccThe Many
asked in SB8200
SB8200 not working & under warranty, how to replace?

SB8200 not working & under warranty, how do I get a replacement.LED lights not coming on at all, even after unplugging and re-replugging. Contacted Internet service provider and they said I needed a new modem..Please let me know how I can obtain a replacement as it is still under two year warranty? thank you- Monet M  

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Wi-Fi Warriors
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rage19861The Many
asked in SB8200
SB8200 Website blocking?

Around 7am in the morning I have had a issue where all of a sudden some websites where blocked I cant even run a VPN my ISP says they have no idea when I contacted customer service and everything shows fine on there side , Anyone know what could be causing this the same sites are blocked on multiple devices

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Wi-Fi Warriors
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lannitravenThe Many
asked in SB8200
New Ooma Telo Won't Connect With Arris SB8200

I’ve had an Ooma Telo VOIP router for making phone calls for over a decade.  Recently my Ooma Telo started acting up, requiring frequent reboots to get my phone system to work. In response I ordered a new Ooma Telo but was unable to get it to work with my Arris 8200. After three hours of phone calls to the technical support folks at Ooma, I was sent the following instructions:“Please also check and make sure that the firewall on your modem and/or router have been disabled. Ooma uses the following application ports for outbound data and voice traffic:UDP and TCP So you need to make sure those service ports are open on your internet connection”Has anyone else encountered this difficulty? My first thought was that the new Ooma Telo might be defective.

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Wi-Fi Warriors
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KellyButcherThe Many
asked in Modem - General
Device Activation

I have my device all set up and I double checked with my service provider that the Internet would connect to the modem. As far as my service provider goes, I have an access to the Internet from their end. They said the Internet is activated and everything should be fine. However, I still can’t connect to the Internet and my lights on the modem are flashing blue. I set up the device using the mobile app and everything should be working yet. It is not. I tried calling customer service, but they’re only available during the weekday. At the bottom of the instructions for installation, it says that I need to use an ethernet cable and connect it to a computer. My computer does not have that capabilities nor do I have a gaming system that would allow me to do that. How do I get my Internet to work after I’ve paid for this $50 device? 

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plemans
Juggernaut
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jonathanbrochThe Many
asked in S33 | S34
s33 internet connection stopped working

I have an S33v2 surfboard and it just suddenly stopped working yesterday. Comcast says the connection to the house is fine. 

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plemans
Juggernaut
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ElectronThe Many
asked in SB8200
SB8200 Linked to COX - Keeps Dropping

I have an SB8200 used to Link to COX.The modem keeps dropping out and has to reconnect.  Called Cox, they think the modem is bad (the associate didn’t seem to have a full handle on the situation).  Question is the Event logs show the following when it drops out:Do these events indicate a problem with COX or the Modem?Thanks,  15/11/2024 10:33:11 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC={edit:personal information};CMTS-MAC={edit:personal information};CM-QOS=1.1;CM-VER=3.1; 15/11/2024 10:33:13 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC={edit:personal information};CMTS-MAC={edit:personal information};CM-QOS=1.1;CM-VER=3.1; 15/11/2024 10:35:30 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC={edit:personal information};CMTS-M

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Wi-Fi Warriors
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The Many
surfboardorderThe Many
asked in Modem - General
How to return an Arris modem purchased from shop.surfboard.com.

I would like to return Order #60405. It’s a SURFboard S34 DOCSIS 3.1 Cable Modem. 

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Wi-Fi Warriors
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The Many
achillesxfThe Many
asked in Modem - General
Can't login to 192.168.0.1

No matter what i try with the correct name and password it says session expired and i cant login with chrome firefox or edge to access my modem and change passwords etc etc

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Wi-Fi Warriors
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The Many
Ian719The Many
asked in Modem - General
No wifi sb6141

I have a model sb6141. I was late paying xfinity and lost internet. My bill is now current and they are saying my internet is fast and everything looks good on their side. But the icon at the bottom is blinking red. I've power cycled several times. I'm at a loss. 

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HansPLThe Many
asked in S33 | S34
WiFi for SurfBoard S33 Docsis 3.1 cable modem

Hello: I did my best to set up my new modem, and it works, kinda’.However, while I set passwords for WiFi 2.4 GHz and 5.0 GHz, they are not accepted. To link TV (Roku) and other “peripherals, it can only be done with the login data for the Web Manager. I have no idea what I may have done to cause this, but would be most grateful for help in correcting the  issue. Thanks, Hans L

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mandycobbsThe Many
asked in SB6183 | SB6190
SB6190 flashing green light

My SB6190 modem, the receive/downstream light (2nd light) is flashing green and not connecting to the internet. Xfinity says nothing is wrong on their end. Scheduled to have a technician come out but the earliest is in 4 days. Hoping to fix the issue before then. I can’t log into the web manager access page. My device is past warranty.

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The Many
GonzomanThe Many
posted in Modem - General
speedtest

I use ookla for my speedtests

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plemans
Juggernaut
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The Many
Zeno100The Many
asked in S33 | S34
Arris S33 Boot file Corruption

Just looking for a way to fix a boot file corruption. Recently on chat with Xfinity customer service reinformed me that the s33s boot file was corrupted. Yeah it hasn't been corrupted but they gave me a service tuer upgrade and somehow it corrupted and not just stuckPersonally I think it's an ISP issue causing the boot file corruption. 

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Wi-Fi Warriors
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The Many
Devorah LeeThe Many
asked in S33 | S34
Network ARRIS site 192.168.0.1 ERROR- won't pull up

Network ARRIS site 192.168.0.1 ERROR- won't pull up. -I’ve tried numerous browsers, rebooted, also tried 192.168.0.1.1 - won’t connect. I need to update settings- Please help! My router model #: W31- //Modem model: S33v2. 

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nqdhhyaohpowcsnjteThe Many
asked in SB6183 | SB6190
issue with connecting sb6183

I have bought the arris sb6183. I noticed the box does not come with a password for it. Will I be able to access the internet with this if I connect it to wall with coaxial cable plug in power and connect Ethernet to computer and typing in the code starting with 192. or is this setup incomplete?

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plemans
Juggernaut
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The Many
Ast206The Many
asked in SB6183 | SB6190
SB6183 isn't connecting through ethernet to my PC

My PC isn't receiving an internet connection from my surfboard modem. I talked to Xfinity and there's no issues on their side. All the lights are the colors they are supposed to be. (Green blue blue green) but I'm getting no internet through the ethernet cable. I've tried several cables as well and it hasn't helped. Everything is plugged in correctly as well. I've tried resetting the PC numerous times and the modem as well. I've tried turning my firewall off and that doesn't work either. I can't think of anything else I can possibly do. Any insight would be greatly appreciated. 

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