Modems

Change username and password on DG6450A/NA. I did it once but now I keep getting  wrong user name/ password. I would like to change it on all my devices

So I just got a new s33 and I successfully registered it with my ISP provider. Now I am attempting to the device by changing the login from the default settings to personal settings.  When I attempt to enter the default settings as they are in the manual i get an error message saying they are incorrect.  Do I contact the ISP provider first or do I contact Arris for technical support? 

This is the same issue I get trying to register/validate warranty. The cardboard product box shows “S33” while the HTML access into the modem shows “S33v3.” Regardless, the “check your warranty” page does nothing, that is, doesn’t display an error message. The “register your product” page doesn’t have a “S33v3” product but does have “S33.” That combination gives me “The Serial Number and Model Number that you entered do not match.”  The product runs flaming hot (for electronics), connects for a while, then drops the connection. Another “community” post has information about signal levels; perhaps that will make this … product work better. I am glad I spent nearly $200 for this modem!

New to me SB8200 which replaced my CM8200A. Last night I got into the modem with the 8 digit serial number. After getting in, it asked to reset the password. Did that and copied the password to a file in case I need it. Was working fine. This morning I tried to get in with the new password and it failed to do so. Tried the 8 digits SN and it failed. Tried the “password” and it failed. I doubt this is normal because I haven’t seem much info here on failed passwords. By the way, I am using “admin” as the log in. Thoughts from the experts here? Appreciate it. Thanks

Hello,Would like to reset the pwd for my wifiThanks,

Arris sb2800v3 not showing up as home network on xfinity 

Can you please tell me how to access the event log on a surfboard SB8200? 

I tried to self-activate the modem with my ISP. It failed multiple times. I tried to activate the modem with their tech support as failed as well. The modem is on their approved list. Their support looked up the MAC address and no record associated with that MAC address. I also was able to confirm that the MAC address has no record and it is NOT associated with any known manufacturer.I bought the modem from Amazon and it was sold directly by Amazon. 

Trying to activate it online because customer service is closed. But when I put the serial number says, it doesn’t match 

I have an SB8200 and I’m not sure when it was purchased or how old it is. I know it’s not under warranty. What is the best way to get the ship or manufacture date of my specific modem?

My ISP plan is 200Mbsp. Works for what we have now. And unlimited.  Looking to upgrade from ARRIS SB6182. Will the SB 8200 work?  or is it too much for what we have? Cox cable wants me to get more data speed. Thank you for any info.

How can I change the original e-mail I used to register the App?

For the past few days, I haven’t had an internet connection. My provider (Xfinity) says their side is working, and my router (ASUS RT-AX58U) is indicating that this modem is the issue when I check the network diagnostic. I’ve tried power cycling, factory resetting both the modem & router (separately), and moving both to a different coax port. Unfortunately, none of that has helped. I can still see & connect to the network, but there’s no internet on any of my devices. if you have any suggestions as to anything else I might try before resorting to a technician visit from my ISP, I would greatly appreciate it. Thank you!

I never received a confirmation email for my order on the arris website story for an S34. After completing the order, I was shown a page with my order number, but never received an email. I tried to email the support address, but my email was not delivered for some reason.

What’s the status on my order?

Internet has been spotty for last 2 weeks. Replaced old Netgear router w new Archer AXE75. Connected it to Surfboard 8200 v3 that was bought 3 months ago. Now there is no Internet at all. Do these 2 work w each other? Or do I need something different. Cox Communications is my service provider.

I have a SB6190 that’s maybe ?6 years old with COX Cable internet service.My download speed was around 90 MBPS when I had it routed through/to the wireless routerbut I had close to 0 upload speed (would vary between 0 to 0.1 to as high as maybe 2 if I was lucky). I then disconnected the wireless router and connected the Ethernet cable from the modem directly to the computer and the download speed went to 250-270 MBPS !! but the upload stayed very low, somewhere close to 0 or 0.2, rarely above 1-2. The speed I’m paying for is around 250 down so I don’t think I’m overtaxing the modem which is ratedat 1000/1000. This all started about 6-8 weeks ago so I had COX come out and they replaced a connection at the house and the cable all the way to the pole and to the junction or distribution box at the top of the pole.  I don’t know if they replaced a connection at the pole or the whole box.  I live near the Gulf so the connectio

I have an older SB6183 and while it does everything that I want it to do from a performance standpoint, it stays constantly hot.  It has plenty of room around it for airflow and it is shocking how hot it stays.  There are 5 of us in the house using wifi, so maybe that plays a role, but I’d like to have something much cooler sitting near me on my desk instead of this hotbox.   Do any modern modem offerings stay cool?  There has to be a better option. 

Just got this Modem on sales from Amazon and is an SB8200v3 model and just had it swapped over w/ my cable company. All is good but want to know if ALL 4 lights stay on full time compared my my older SB modem where the globe light on the bottom would flash to show connectivity. Is this normal on this new one? Everything acceses just fine.

The modem has stopped connecting to the Internet.  I have had it 6 weeks.  Goes off line all the time and has to be reset.  I can’t participate in the live chat because the site doesn’t recognize my serial number and I’m reading it from the modem and the box.  Nothing.  This is terrible customer service. 

Yesterday, during a pretty heavy thunderstorm my trust TP-link Archer AX55 suddenly stopped working-it had the one green powerlight, but no other lights after several reboots and hard resets. So I fire up amazon and order a BE3600, figuring I’d get to use the 2.5 gig ports on both the S34 and the BE3600.Strangely, when I connect the cable from the 2.5 port, there is nothing, no lights no connection.  When I connect via the 1 gig port, everything comes to life. Now I had been using the 2.5 port with my old, 1 gig port modem and it seemed to be ok with working with a slower port.  Now, with the 2.5 capable router, , the port just goes dead.  I have done a ton of power cycles-no difference...Now, i’m not at a crazy high tier with Xfinity, so I likely wouldn’t see much of a difference, if any. but I’m curious- is there a setting I’m missing 

I know this is a SB Board, but I have a CM8200A I am using (same as the SB8200 in some ways).My question is more about the Web Interface rather than the modem itself. I am use to LinkSys web interface with I find palatable. On the CM8200A Web Interface, I seem to be missing a “Clear” button for the event log and the status page. A clear button helps me to see exactly what is going on without having to look through the clutter (if I may). There are events dated 1969 which I understand is standard if the device does not have it’s clock set. On the bottom of the Status Page, the clock time seems to be 7 hours ahead of my local time. Possibly not getting a time signal from the ISP, don’t know.OK… enough of that. Now for the question… Is there any way (other than a factory reset) to clear the log and the status?  Thanks in advance.

Hello. We have Centurylink DSL with a download of 17 MPBS. I am trying to use the following:Wireless Setup: Wireless Schedule  Utilities: Web Activity Log Advanced setup: (No Secure WIFI)  Access Scheduler; Service Blocking; Website Blocking (device)Century link modem router combos mess up using those features. For example, if I try to set the  Access Scheduler on my daughter so she is cut off around 1 AM it causes all of the connected devices to be cut off. Also, the Web Activity Log is not good it contains jargon I can’t decipher and does not have a good history. Also, when I use the Wireless Schedule to turn off the entire wifi at lets say 12 midnight before it is even that time it cuts all connected devices off. Would anyone please know of a modem / router combo or a modem / router via bridge etc. that might achieve this?Thank you.  

I’m trying to register my modem (S34) and my serial number is not recognized, seems like a common occurrence.  When I try and access the link  www.arris.com/consumersupport it redirects to “CommScope”.  Is this normal?  I don’t see any Arris product page there. Whats up with that?

Hi there, I have xfinity and am looking to get a good modem/router combo that is not compatible with their 3D mapping. Can someone tell me what the best arris options are for gaming and downloads? Thank you!