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SBG6950AC2 | SBG7400AC2 | SBG7600AC2

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC2 Router

  • 233 Topics
  • 493 Replies
233 Topics
T
The Many
TuckertuckThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
century link compatible with SBG6950AC2

I am trying to connect to century link with my arris surfboard SBG6950AC2. Century link provided me with my PPOE username and password, but I can’t find the place to enter the PPOE info when I log into my GUI. Is this modem compatible with century link? Where do I enter the PPOE username and password?

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Wi-Fi Warriors
1 year ago
J
The Many
javiercgThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris SBG7000AC2

We have 2 Galaxy A12 phones and 1 Galaxy A71 phone. Every time the A12 phones are disconnected from the WiFi of this router (SBG7400AC) they cannot connect to the Movil Data network. We have to restart the phone in orther to be able to have Mobile data. That only happens with the combination of the SBG7400AC router and A12 phones. No problem with another router and A12. No problem with the SBG7400AC router and A71 phone. Is it related to the configuration of the SBG7400AC router? Have you seen this problem before?

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J
The Many
1 year ago
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The Many
seleem865The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
How do I retrieve the SBG6950AC2 login password

How do I retrieve the password to login to the modem/router. I need to change to bridge mode and cannot remember the password. The default “password” is not working.

1821
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Wi-Fi Warriors
1 year ago
P
The Many
platypusThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Limited webpage access with Xfinity SBG6950AC2

I recently had to switch to Xfinity due to where I moved to and ever since I got the internet up and running, I cannot access what are seemingly random websites. For example I can reach google.com, facebook.com, and youtube.com but cannot access twitter.com, wikihow.com and imdb.com.I have factory/hard reset the modem, tried different dns servers, and all kinds of different settings to no avail. This is happening through multiple devices (apple, Samsung, windows based computers) and doesn't matter if it's a webpage or an app. The STRANGEST thing however is that people who are local to the area can visit all the webpages we can't on our wifi with their own devices. I am at my wits end with trying to figure this problem out. 

451
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Wi-Fi Warriors
1 year ago
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The Many
itisjojoThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Facing Slow Speed after upgrading the speed plan

I recently upgraded my Xfinity internet speed but when I tested it, I was receiving low 30 MBPS numbers. I contacted them and advised it was not the tower signal or my modem but asked for me to call Arris and have them “configure” it.  When I asked what is it that they meant; provide a code, update the modem, they had no idea.  Any suggestions on what I can do?Thank you!

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Wi-Fi Warriors
1 year ago
D
The Many
davanzThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
LIGHT COLORS ON AN SBG6782-AC

What is indicated when the lights are blue vs yellow?

481
plemans
Legends
1 year ago
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The Many
star22The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Changing upstream frequency range 5/42 to 5/65

I cannot connect to the internet because the upstream frequency range. Arris range is 5/42 but it  must be 5/65 in Turkiye.  Is anyone else can change the  frequency with backgruund software.Arris SBG7400AC2 Docsis 3.0 

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plemans
Legends
1 year ago
A
The Many
artspoliceThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Unable to login on the Surfboard Central App

Recently bought a SURFboard 5G7600AC2. When I try to activate SURFboard Central on my iPhone SE 2020 and iPad Mini 5 I get error message “Wi-Fi Communication Error” even though I’m connected to the Internet on both devices. Have spoken with two ARRIS technical support agents and neither one could figure out what the problem is. Any help would be greatly appreciated.

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The Many
1 year ago
I
The Many
incompetentheroThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600AC2 lifespan?

Is there a general consensus what the lifespan of a router is? I’m ok with the speed but I get random interruptions in my devices which causes them to reset poorly. I only know it to be true because I have alexa that really gets thrown when it loses connection. I have had the   SBG7600AC2 for a few years now and while I wish it had a little more range, I can see thats is not the problem since the lights go out on the modem themselves. I love the combo units that save me from renting from xfinity. house is about 1700 square feet. Lets say I do upgrade to SURFboard G34  that is currently on sale. if someone was to recommend a extender to help me boost the signal to the further away echos and give me a decent signal outback, what would you recommend? oh also idk why but every once in awhile with my new computer I have to restart it to get internet from the Ethernet port. I find it weird I can connect ot wifi but I figure thats more on my computer then it is is the router/modem combo.

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The Many
1 year ago
B
The Many
bobstollerThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
admin password issue

I just installed my new Surfboard 7600 and all is working fine and the app works fine.  During the setup process the app generated a complex password for the admin user which I have a copy of.However when I go to the web interface and try to login as the admin user it says that either the password is bad or there were too many failed logins.How do I get the web interface login to admin to work? Thanks 

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B
The Many
1 year ago
J
The Many
jwwhiteThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
internet connection

I cannot connect to the internet and turning the Arris on and off did not work 

641
plemans
Legends
1 year ago
P
The Many
pwieberThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Moving from central to legacy app.

I got a reply for a possible solution to my problem of moving from central to the Legacy app.  However now when I went to the app now it is going through steps for activation to get device up and running.  It is asking for service provider to connect to them.  This is all happening.  The router is connected to Xfinity already.All I wanted to accomplish with this new app was to see if there needs to have and updates or whatever.

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Wi-Fi Warriors
1 year ago
K
The Many
Kim SearlesThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600 signal levels

My signal keeps dropping.  How do I resolve this.  

381
plemans
Legends
1 year ago
M
The Many
Mcgrady3aThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
issues connecting to xfinity

We have been using our Arris modem for over two years works great. We recently switched to tmobile from Xfinity.  We disconnect the service.  It's been just a month and we switched back because tmobile was dropping and services spotty.We are now with Xfinity. They say everything thing is set up.on their end. Gave them the serial number and Mac address.  While I can see the modem and connect,  it won't connect to the internet.  It does not seem to be communicating with Xfinity.  Does anyone have any ideas o what I can try? 

7621
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Wi-Fi Warriors
1 year ago
N
The Many
N2YTAThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris SBG7400AC2 modem/router

I have been having an issue with my Arris SBG7400AC2 modem/router S/N 1BK5 G244 5300 017Recently I have had to re-boot the unit multiple times a day. I have confirmed that the connection from my provider (Optimum) is not the issue.I have confirmed that my unit is still under warranty. How can I get a replacement?

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The Many
1 year ago
O
The Many
oleksandraThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7400AC2 not working with internet

wi-fi connects to the phone but does not open the page.  Two lamps on the modem do not light up, online and data transfer.  What to do?

611
plemans
Legends
1 year ago
B
The Many
bldypndaThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Just got my SBG6950AC2 activated (through Cox)! But...

It does not seem to like me so far. I just got everything set up–I followed the instructions to a ‘T’. I downloaded the app, went through the steps, got connected to the network, but I am still receiving error messages like “The Wi-Fi network does not appear to be connected to the Internet” and “No Internet Connection.” On the Surfboard app, I received a “Cannot connect your Home Network. Configuration failed for your router” error message. The kind lady over at Cox helped me troubleshoot as much as she could, but ultimately directed me over to Arris. What do I do? Is this something I can fix or am I just better off calling customer support? Thanks!

781
TechRep
Cable Modem Commandos
1 year ago
O
The Many
OlaThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Help with password reset SBG7600AC2

I have been trying since yesterday to change my network password. All my attempt to access the 192.168... login has failed. I have rest my modem countless times without any luck. I keep getting invalid password when I used admin as user name and password as pw. Can anyone help?I will appreciate it. 

2993
plemans
Legends
1 year ago
J
The Many
jengerferThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Blocking Devices with parent control: the blocked day/time feature isn't working

I was able to select an ‘end time’ each day for my son and his laptop, in the past several weeks it won’t work. I can completely block his access by using the ‘block’ feature, however, when I try to chose specific times for the device to be blocked (eg 2100-2359), it doesn’t work.   Thanks for reading - I appreciate thoughts/feedback - I went through the forum and verified I am using the feature correctly based on the tutorial pages, so I am not sure what my next steps are.

1582
J
The Many
1 year ago
J
The Many
Jekellar01The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Increasing Bandwith 7400AC2

How do you adjust the bandwidth for the 7400AC2?

497
plemans
Legends
1 year ago
B
The Many
Bvczpk7980The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
sbg7600ac2

I migrated to the new surfborad app ( it made me) now it shows that there are no devices connected.  When i click on ADD Device,    “migration in process. Please wait a few seconds”   that has said that for the last 3 or 4 Hours.Our garage door mobile app won’t connect to it.   I am really regretting this Modem/Router.

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Wi-Fi Warriors
1 year ago
P
The Many
pwieberThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
moving from surfboard legacy to central.

I am trying to move from legacy to central and do not know what I am doing.  We have the SBG7600AC2.  We have had it for 3 years now and don’t know what kind of maintenance should be done on it.Going through the setup I get to screen that asks if you have previously installed Legacy app and am asked to migrate and I continue.  However I cannot connect to home network.  I get an error message-0015-1805.  I have no idea what to do next.  I could really use some help because this is really frustrating.thanks

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The Many
1 year ago
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The Many
Ricka66The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Can't access the admin login on Arris SB SBG7400

Can't access the admin login on Arris SB SBG7400. I was able to earlier in the day with the generic user name & the password I created & then later nothing. I tried resetting the unit, that didn’t work. I saw several other questions raised about this issue. I’m using Google Chrome.

2721
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Wi-Fi Warriors
1 year ago
A
The Many
ALedyardThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
new modem getting awful speeds

ive gotten 2 new modems that on the box say are capable of 800mbps down however when i run a speed test with my PC and it being the only thing on the network, im barely getting 200 down. i pay for 800mbps so im trying to get at least 500-600 down. contacted XFinity and they say its a modem issue but i cant get ahold of an agent via live chat because the site cant find its own modem. bought it at best buy and i just have no clue what to do. any tips? 

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A
The Many
1 year ago
R
The Many
Ricka66The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Connect TP-Link Deco X20 system

I have an Arris Surfboard SBG7400AC2 modem/router. Will this work with a TP-Link X20 Wi-Fi 6 system?

7691
plemans
Legends
1 year ago
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