SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Modem GUI is not loading on my phone or laptop. What could be preventing the page from loading? I tried multiple browsers and I’m still having issues. 

I’m unable to access the ‘Operation’ tab at the top of my Web Manager interface. It changes my address to 192.168.100.10:8080 when clicking it. It claims that the default username is ‘admin’, gives no password and accepts no known passwords. I’ve tried leaving the field blank, ‘password’, ‘Password’, ‘admin’, ‘Admin’ and the password I set to log into 192.168.0.1 itself and none of these work either. I know this worked when I first bought the surfboard a few years ago, not sure how to access this again.

First off, the router (SBG7600AC2) is working fine.  I had a problem last night, which caused me to try and open the Legacy app on my phone.  It instructed me to download the new Central app -- which I did.  When trying to get things going with the new app, it asks me to log in or create a new app.  I enter in my email, and it tells me I have an existing account with that email (that makes sense), when I try to log into my existing account, it prompts me to start a new account… It’s a vicious circle I can’t get out of.  Any suggestions?

I have forgotten my password on SBG7600AC2. Is there a way I can retrieve it or reset it. If so, please tell me how. Thank you!

Hi!We just got a new wifi network set up, and I’m trying to change the name and password. However, when I go to the site to do so, the login info to access my account details (UN: admin, PW: password) is not working. I also tried entering UN: admin, PW: admin, as I saw that listed for other router models, but that also didn’t work. I’m now locked out of attempting to log in again for an indeterminate amount of time.Does anyone know why the password isn’t working? Is there something I’m doing wrong or some other standard password I should try? I’m spelling it correctly and am not using any capitalization.Any help is appreciated :-)

I’ve had this device for about a year and 5 months. It did okay until the last couple months or so. Now the internet- both ethernet and wifi- keep dropping at random times. I work from home, so this is obviously not a good thing. I have Spectrum 500Mbps plan. I haven’t contacted Spectrum yet to see if there were any problems with the line, but they were just out here summer of 2022 and didn’t find any issues, except they replaced the cable running to the modem with a new piece that had a 90* angle connector at the wall, and then it worked fine until recently.

I have a SBG7600AC2 for some time now. Last week it started to drop the Wi-Fi every 30 minutes or so. I called our service provider several times and they state that it's an upstream problem with the modem possibly needing an update. I searched the site for an update, but there is none. Checked the cable and connections which are all good. What is my next step please?

6950 Router is still working fine, but I cannot log into it.  Getting error “Invalid user name or password, or your access has been locked due to multiple failed login attempts!”  I have been able to sneak in and change the PW, but I keep getting this error when trying to make changes to the settings.  It appears that someone is trying to log in and keeps getting locked out, but I am also locked out.Is there a way to work around this?

My Router SBG7400AC2 aint supporting the Lumos Fiber or may be How to get it runnig need Help 

Modem will not reset. Only 1 light is on. 

I have been successfully using this SBG6950AC2 router for a few years now and did not have any issues nor a need to access a UsB drive from the port on the device until now. I inserted the USB drive, two different ones in fact and both work fine on other machines; but my windows 11 and 10 machines in our house do not see them.After inquiring on the net and here and following all of the instructs such as opening the router’s webpage, clicking on USB, entering the information and such; there is still no indication that a USB drive is inserted when in fact there is.From my perspective, it appears that I should just give up and conclude ARRIS just used it as an advertising stunt to deceive customers; but low and behold, that is not me. I am here to get advice and instructions on how to make the USB port function function as it is supposed to function. I have already tried inserting two different working USB drives, one formatted in FAT32 and the other formatted in N

I have purchased a Arris SBG 7400AC2 modem and our Vonage VOIP service is experiencing audio issues ; no audio from calling party regardless of service they are using (VOIP, LL, mobile)

My router is not working. Send/receive has been flashing for 20 minutes 

Came back from a family outing and found my ethernet ports no longer functioning. I have it connected to a ethernet switch which has my ps5 and other devices connected via ethernet. I've tried multiple cables and ports to no success. I've power cycled the modem multiple times and have done a factory reset. I fear it's a factory defect. Luckily my modem is under warranty but I don't know how to take advantage of it. I can't seem to find a real customer support page aside from this forum page. Any help is greatly appreciated.

I have my modem (SBG7400AC2) hooked up with an ethernet line/cord right beside my main computer. Works fine.I wanted to  run a 2nd ethernet line to another room (approx. 75 feet away) to a wireless router extender to boost strength. When I try it, my main modem router shuts off when I hook up the Wireless router extender. Any help or advice?  My modem has 4 ethernet out puts. Do I have to reconfigure something in the wireless router extender to make this work? TIA

I have purchased Blink security cameras. Blink told me to turn off my firewall setting because my WiFi is not connecting. But I’m having issues login into arris after changing my username and password. How do I reset my password?  

I want to set up a vpn client with sbg7600. Does it allow to connect to any vpn server? If so. How should I set up it?

When I launch the ARRIS app I get a message that I can’t connect to the wireless gateway. I have a SG7600AC2 device and it’s shown as a supported device. many ideas on how to resolve the issue?

After logging into the Arris gateway, the parental controls page is greyed out and unusable, as described at this link:https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG7600AC2-Parental-Controls-Disabled/?l=en_US&fs=RelatedArticleThe unusable page is accompanied by a pop-up stating:“ARRIS recommends using the McAfee Secure Home Internet for Parental Control functions.  Visit the ARRIS Android and APPLE Play stores for the Mobile Application to manage this service.  Please refer to Secure Home Internet documentation at SURFboard.com for more information.” This message is, of course, somewhat difficult to parse, and references the nonexistent “APPLE Play store”When downloading the “McAfee Secure Home Internet” ap

About a week ago the Ethernet ports for my SBG7600ac2 stopped working (seemingly without reason). I had a ps5 and pc connected to two ports, came home one day, and they were just not working. The lights on the back weren’t on, and neither my pc nor my PlayStation were showing any sort of connection. WiFi still works fine.  I’ve tried going through Xfinity support, turning the modem off/on, trying different ports, and even factory resetting. Not sure what else to do, any ideas?

Hello, I bought blink cameras and it won’t connect to my WiFi. The rep from blink believes that I need to turn off my firewall setting. Can someone help me with that?  Thank you 

We have tried to connect several times tonight and we keep getting “Cannot connect your home network”.  We have rebooted several times.  We are connected to the wifi on our computer and even on own phones.  So I don’t understand what we are doing wrong?I am getting error code: 0000-1613

Is there a way to update the firmware for  wifi and does anyone know the password of the day to view advance features? The password generator  produced a password but it did not work.  The wifi constantly buffers Spectrum changed out lines, and connectors but, there is still an issue with buffering Thank you in advance!

My internet gets dropped several times per day. The Send/Receive light on the modem is flashing indicating the firmware is updating. I can’t imagine the firmware needs updates multiple times in one day. I’ve contacted Spectrum and been told the problem is in the modem.

I need to lug back into my account and change some settings on my SBG6950AC2.  Thank you.