SBG6950AC2 | SBG7400AC2 | SBG7600AC2

I have been successfully using this SBG6950AC2 router for a few years now and did not have any issues nor a need to access a UsB drive from the port on the device until now. I inserted the USB drive, two different ones in fact and both work fine on other machines; but my windows 11 and 10 machines in our house do not see them.After inquiring on the net and here and following all of the instructs such as opening the router’s webpage, clicking on USB, entering the information and such; there is still no indication that a USB drive is inserted when in fact there is.From my perspective, it appears that I should just give up and conclude ARRIS just used it as an advertising stunt to deceive customers; but low and behold, that is not me. I am here to get advice and instructions on how to make the USB port function function as it is supposed to function. I have already tried inserting two different working USB drives, one formatted in FAT32 and the other formatted in NTFS. I have followed the

I have purchased a Arris SBG 7400AC2 modem and our Vonage VOIP service is experiencing audio issues ; no audio from calling party regardless of service they are using (VOIP, LL, mobile)

My router is not working. Send/receive has been flashing for 20 minutes 

Came back from a family outing and found my ethernet ports no longer functioning. I have it connected to a ethernet switch which has my ps5 and other devices connected via ethernet. I've tried multiple cables and ports to no success. I've power cycled the modem multiple times and have done a factory reset. I fear it's a factory defect. Luckily my modem is under warranty but I don't know how to take advantage of it. I can't seem to find a real customer support page aside from this forum page. Any help is greatly appreciated.

I have my modem (SBG7400AC2) hooked up with an ethernet line/cord right beside my main computer. Works fine.I wanted to  run a 2nd ethernet line to another room (approx. 75 feet away) to a wireless router extender to boost strength. When I try it, my main modem router shuts off when I hook up the Wireless router extender. Any help or advice?  My modem has 4 ethernet out puts. Do I have to reconfigure something in the wireless router extender to make this work? TIA

I have purchased Blink security cameras. Blink told me to turn off my firewall setting because my WiFi is not connecting. But I’m having issues login into arris after changing my username and password. How do I reset my password?  

I want to set up a vpn client with sbg7600. Does it allow to connect to any vpn server? If so. How should I set up it?

When I launch the ARRIS app I get a message that I can’t connect to the wireless gateway. I have a SG7600AC2 device and it’s shown as a supported device. many ideas on how to resolve the issue?

After logging into the Arris gateway, the parental controls page is greyed out and unusable, as described at this link:https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG7600AC2-Parental-Controls-Disabled/?l=en_US&fs=RelatedArticleThe unusable page is accompanied by a pop-up stating:“ARRIS recommends using the McAfee Secure Home Internet for Parental Control functions.  Visit the ARRIS Android and APPLE Play stores for the Mobile Application to manage this service.  Please refer to Secure Home Internet documentation at SURFboard.com for more information.” This message is, of course, somewhat difficult to parse, and references the nonexistent “APPLE Play store”When downloading the “McAfee Secure Home Internet” app onto my mobile phone (already ridiculous having to do this), I am met with a page asking for my Mcafee e-mail address. When I input my e-mail address, which is already associated with a Mcafee account, I get an error saying “Sorry, we couldn’t verify

About a week ago the Ethernet ports for my SBG7600ac2 stopped working (seemingly without reason). I had a ps5 and pc connected to two ports, came home one day, and they were just not working. The lights on the back weren’t on, and neither my pc nor my PlayStation were showing any sort of connection. WiFi still works fine.  I’ve tried going through Xfinity support, turning the modem off/on, trying different ports, and even factory resetting. Not sure what else to do, any ideas?

Hello, I bought blink cameras and it won’t connect to my WiFi. The rep from blink believes that I need to turn off my firewall setting. Can someone help me with that?  Thank you 

We have tried to connect several times tonight and we keep getting “Cannot connect your home network”.  We have rebooted several times.  We are connected to the wifi on our computer and even on own phones.  So I don’t understand what we are doing wrong?I am getting error code: 0000-1613

Is there a way to update the firmware for  wifi and does anyone know the password of the day to view advance features? The password generator  produced a password but it did not work.  The wifi constantly buffers Spectrum changed out lines, and connectors but, there is still an issue with buffering Thank you in advance!

My internet gets dropped several times per day. The Send/Receive light on the modem is flashing indicating the firmware is updating. I can’t imagine the firmware needs updates multiple times in one day. I’ve contacted Spectrum and been told the problem is in the modem.

I need to lug back into my account and change some settings on my SBG6950AC2.  Thank you.

Just bought SBG7600AC2 yesterday, took 30 minutes with my internet provider to get it to work with my PC (hardwired with CAT cable) but none of my wifi devices will connect? I changed the password in the settings through the 192.168 page and my cell phone is the only thing that is connected via the wireless portion. I have 2 tablets, 2 tvs, Alexa dot, and a gaming console that will pick up the network but when I put in the password they all say there’s no internet connection.

It's been a long time since I have signed in to the surfboard app and now it won't let me sign in. What can I do that doesn't involve a factory reset?

I signed in with “admin” and the password being “password”. Prompted me to change password so I did. Upon trying to save, it tells me old password is incorrect. I try to try it again, still tells me old password is incorrect. I refresh the page and I put in old password and this message shows up. I type in the new password I wanted and still tells me the same. How do I get around it so I can change my Wi-Fi password? 

My cable co tech Tried a couple of times to connect unit to internet to no avail. Unit has two different Mac Address.The one MAC Adress on the unit ends in number 2 and the number of the MAC address in the package box ends in number 1. None of the address were able to connect to the internet  

I have 2 ethernet ports on my Arris SBG7600AC2 wifi router that show being disabled. How do I enable them?

First off, my phone says I have connection, but router says I'm not online, no blue light, nothing. My phone, and apps work though. I get connected to my ring device just fine. Now my husband, and daughter, cannot connect at all for 2 days now. I've unplugged from wall, etc., and nada. My ISP said he shows I'm connected. On my settings, where it says I'm connected, has a lock icon, how do I get rid of that? Could it be why my family can't connect? Nope, not savvy with this stuff

I try accessing the GUI to setup guest Wi-Fi but got this message. Invalid user name or password, or your access has been locked due to multiple failed login attempts! model: SBG7400AC2

We have SBG7600AC2 SURFboard® DOCSIS® 3.0 Cable Modem & Wi-Fi® Router that is currently saying “Connected, No Internet” on our google tv and some apps are working but some won’t for the last couple days.. Ie Netflix will but Prime video won’t. We restarted our modem and reconnected to the wifi on the tv many times and still nothing. We are currently in the process of resetting our modem with the button on the back but we are at the configure screen and theres no factory reset option! Please help, thanks in advance!

Earlier today my router was working as normal, but when I returned home all of the lights on the front of the modem were off and will no longer turn on. The Ethernet ports on the back are flashing green which indicates it is receiving power, but otherwise it’s giving no sign on life. Any ideas what may be the issue?

I bought the Arris Surfboard SBG7400ac2, and it was great, but then the app stopped working completely. Now I can't log in and I can't manage any preferences or options for the router. How can I get in and manage preferences and options if the app doesn't work anymore?