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SBG6950AC2 | SBG7400AC2 | SBG7600AC2

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC2 Router

  • 268 Topics
  • 567 Replies
268 Topics
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NoManThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Forgot password on SBG7600AC2

I have forgotten my password on SBG7600AC2. Is there a way I can retrieve it or reset it. If so, please tell me how. Thank you!

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The Many
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dscullyThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Changing wifi name - Admin/password incorrect?

Hi!We just got a new wifi network set up, and I’m trying to change the name and password. However, when I go to the site to do so, the login info to access my account details (UN: admin, PW: password) is not working. I also tried entering UN: admin, PW: admin, as I saw that listed for other router models, but that also didn’t work. I’m now locked out of attempting to log in again for an indeterminate amount of time.Does anyone know why the password isn’t working? Is there something I’m doing wrong or some other standard password I should try? I’m spelling it correctly and am not using any capitalization.Any help is appreciated :-)

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Wi-Fi Warriors
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The Many
orangejelloThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7400AC2 Internet randomly drops

I’ve had this device for about a year and 5 months. It did okay until the last couple months or so. Now the internet- both ethernet and wifi- keep dropping at random times. I work from home, so this is obviously not a good thing. I have Spectrum 500Mbps plan. I haven’t contacted Spectrum yet to see if there were any problems with the line, but they were just out here summer of 2022 and didn’t find any issues, except they replaced the cable running to the modem with a new piece that had a 90* angle connector at the wall, and then it worked fine until recently.

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Wi-Fi Warriors
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78666-San MarcosThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Wi-Fi keeps dropping multiple times a day. Internet provider says surfboard need updating. SBG7600AC2

I have a SBG7600AC2 for some time now. Last week it started to drop the Wi-Fi every 30 minutes or so. I called our service provider several times and they state that it's an upstream problem with the modem possibly needing an update. I searched the site for an update, but there is none. Checked the cable and connections which are all good. What is my next step please?

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STSThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Being hacked, it appears. SBG6950AC2

6950 Router is still working fine, but I cannot log into it.  Getting error “Invalid user name or password, or your access has been locked due to multiple failed login attempts!”  I have been able to sneak in and change the PW, but I keep getting this error when trying to make changes to the settings.  It appears that someone is trying to log in and keeps getting locked out, but I am also locked out.Is there a way to work around this?

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Wi-Fi Warriors
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The Many
Pareshpatil601
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
how to connect my Router to Lumos Fiber internet Modem in SBG7400AC2

My Router SBG7400AC2 aint supporting the Lumos Fiber or may be How to get it runnig need Help 

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plemans
Juggernaut
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The Many
vraynor1The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Unable to reset the modem - SBG6950AC2

Modem will not reset. Only 1 light is on. 

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Wi-Fi Warriors
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The Many
williarriThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
How to get USB Drive to be recognized and accessed in SBG6950AC2?

I have been successfully using this SBG6950AC2 router for a few years now and did not have any issues nor a need to access a UsB drive from the port on the device until now. I inserted the USB drive, two different ones in fact and both work fine on other machines; but my windows 11 and 10 machines in our house do not see them.After inquiring on the net and here and following all of the instructs such as opening the router’s webpage, clicking on USB, entering the information and such; there is still no indication that a USB drive is inserted when in fact there is.From my perspective, it appears that I should just give up and conclude ARRIS just used it as an advertising stunt to deceive customers; but low and behold, that is not me. I am here to get advice and instructions on how to make the USB port function function as it is supposed to function. I have already tried inserting two different working USB drives, one formatted in FAT32 and the other formatted in NTFS. I have followed the

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Wi-Fi Warriors
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The Many
carlwThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Vonage VOIP audio issues while connecting with SBG7400ac2

I have purchased a Arris SBG 7400AC2 modem and our Vonage VOIP service is experiencing audio issues ; no audio from calling party regardless of service they are using (VOIP, LL, mobile)

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Wi-Fi Warriors
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The Many
Freeman2551The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
problem with router sbg7600ac2

My router is not working. Send/receive has been flashing for 20 minutes 

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Wi-Fi Warriors
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The Many
Cornell7211The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Sbg7600ac2 ethernet ports no longer working?

Came back from a family outing and found my ethernet ports no longer functioning. I have it connected to a ethernet switch which has my ps5 and other devices connected via ethernet. I've tried multiple cables and ports to no success. I've power cycled the modem multiple times and have done a factory reset. I fear it's a factory defect. Luckily my modem is under warranty but I don't know how to take advantage of it. I can't seem to find a real customer support page aside from this forum page. Any help is greatly appreciated.

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plemans
Juggernaut
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The Many
Gary 07The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Can I run an ethernet line from my SBG7400AC2 to a wireless router extender?

I have my modem (SBG7400AC2) hooked up with an ethernet line/cord right beside my main computer. Works fine.I wanted to  run a 2nd ethernet line to another room (approx. 75 feet away) to a wireless router extender to boost strength. When I try it, my main modem router shuts off when I hook up the Wireless router extender. Any help or advice?  My modem has 4 ethernet out puts. Do I have to reconfigure something in the wireless router extender to make this work? TIA

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plemans
Juggernaut
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The Many
hakaid1The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
How to reset the username and password in GUI page on sbg7600ac2

I have purchased Blink security cameras. Blink told me to turn off my firewall setting because my WiFi is not connecting. But I’m having issues login into arris after changing my username and password. How do I reset my password?  

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plemans
Juggernaut
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The Many
mqw00058The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
vpn setup in SBG7400AC2

I want to set up a vpn client with sbg7600. Does it allow to connect to any vpn server? If so. How should I set up it?

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Wi-Fi Warriors
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The Many
MerletannerThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
can’t connect to wireless gateway error on SBC app SBG7600AC2

When I launch the ARRIS app I get a message that I can’t connect to the wireless gateway. I have a SG7600AC2 device and it’s shown as a supported device. many ideas on how to resolve the issue?

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Wi-Fi Warriors
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The Certified
dmurimiworstellThe Certified
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Parental Controls on Arris SBG7600AC2 cannot be set.

After logging into the Arris gateway, the parental controls page is greyed out and unusable, as described at this link:https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG7600AC2-Parental-Controls-Disabled/?l=en_US&fs=RelatedArticleThe unusable page is accompanied by a pop-up stating:“ARRIS recommends using the McAfee Secure Home Internet for Parental Control functions.  Visit the ARRIS Android and APPLE Play stores for the Mobile Application to manage this service.  Please refer to Secure Home Internet documentation at SURFboard.com for more information.” This message is, of course, somewhat difficult to parse, and references the nonexistent “APPLE Play store”When downloading the “McAfee Secure Home Internet” app onto my mobile phone (already ridiculous having to do this), I am met with a page asking for my Mcafee e-mail address. When I input my e-mail address, which is already associated with a Mcafee account, I get an error saying “Sorry, we couldn’t verify

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The Certified
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RammerJammer76The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
sbg7600ac2 ethernet ports suddenly don’t work?

About a week ago the Ethernet ports for my SBG7600ac2 stopped working (seemingly without reason). I had a ps5 and pc connected to two ports, came home one day, and they were just not working. The lights on the back weren’t on, and neither my pc nor my PlayStation were showing any sort of connection. WiFi still works fine.  I’ve tried going through Xfinity support, turning the modem off/on, trying different ports, and even factory resetting. Not sure what else to do, any ideas?

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Wi-Fi Warriors
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The Many
hakaid1The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
how to connect the blink cameras with SBG7600AC2

Hello, I bought blink cameras and it won’t connect to my WiFi. The rep from blink believes that I need to turn off my firewall setting. Can someone help me with that?  Thank you 

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plemans
Juggernaut
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The Many
jdev17427The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Wifi Communication Failure om SBG6950AC2

We have tried to connect several times tonight and we keep getting “Cannot connect your home network”.  We have rebooted several times.  We are connected to the wifi on our computer and even on own phones.  So I don’t understand what we are doing wrong?I am getting error code: 0000-1613

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Wi-Fi Warriors
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The Many
ajust222The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
how to update firmware on SBG7400AC2

Is there a way to update the firmware for  wifi and does anyone know the password of the day to view advance features? The password generator  produced a password but it did not work.  The wifi constantly buffers Spectrum changed out lines, and connectors but, there is still an issue with buffering Thank you in advance!

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rmarmourThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600AC2 firmware update

My internet gets dropped several times per day. The Send/Receive light on the modem is flashing indicating the firmware is updating. I can’t imagine the firmware needs updates multiple times in one day. I’ve contacted Spectrum and been told the problem is in the modem.

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Networkingfordummies
Cable Modem Commandos
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The Many
moninusThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
lug in

I need to lug back into my account and change some settings on my SBG6950AC2.  Thank you.

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Wi-Fi Warriors
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The Many
watch4whalesThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
No wifi on the wifi modem SBG7600AC2

Just bought SBG7600AC2 yesterday, took 30 minutes with my internet provider to get it to work with my PC (hardwired with CAT cable) but none of my wifi devices will connect? I changed the password in the settings through the 192.168 page and my cell phone is the only thing that is connected via the wireless portion. I have 2 tablets, 2 tvs, Alexa dot, and a gaming console that will pick up the network but when I put in the password they all say there’s no internet connection.

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Wi-Fi Warriors
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The Many
shannoncrowThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Unable to sign in to surfboard central app SBG7400AC2

It's been a long time since I have signed in to the surfboard app and now it won't let me sign in. What can I do that doesn't involve a factory reset?

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Wi-Fi Warriors
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The Many
Tgarcia103The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Need help signing to Admin Login SBG7600AC2

I signed in with “admin” and the password being “password”. Prompted me to change password so I did. Upon trying to save, it tells me old password is incorrect. I try to try it again, still tells me old password is incorrect. I refresh the page and I put in old password and this message shows up. I type in the new password I wanted and still tells me the same. How do I get around it so I can change my Wi-Fi password? 

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Wi-Fi Warriors
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