SBG6950AC2 | SBG7400AC2 | SBG7600AC2

wi-fi connects to the phone but does not open the page. Two lamps on the modem do not light up, online and data transfer. What to do?

It does not seem to like me so far. I just got everything set up–I followed the instructions to a ‘T’. I downloaded the app, went through the steps, got connected to the network, but I am still receiving error messages like “The Wi-Fi network does not appear to be connected to the Internet” and “No Internet Connection.” On the Surfboard app, I received a “Cannot connect your Home Network. Configuration failed for your router” error message. The kind lady over at Cox helped me troubleshoot as much as she could, but ultimately directed me over to Arris. What do I do? Is this something I can fix or am I just better off calling customer support? Thanks!

I have been trying since yesterday to change my network password. All my attempt to access the 192.168... login has failed. I have rest my modem countless times without any luck. I keep getting invalid password when I used admin as user name and password as pw. Can anyone help? I will appreciate it.

I was able to select an ‘end time’ each day for my son and his laptop, in the past several weeks it won’t work. I can completely block his access by using the ‘block’ feature, however, when I try to chose specific times for the device to be blocked (eg 2100-2359), it doesn’t work. Thanks for reading - I appreciate thoughts/feedback - I went through the forum and verified I am using the feature correctly based on the tutorial pages, so I am not sure what my next steps are.

How do you adjust the bandwidth for the 7400AC2?

I migrated to the new surfborad app ( it made me) now it shows that there are no devices connected. When i click on ADD Device, “migration in process. Please wait a few seconds” that has said that for the last 3 or 4 Hours. Our garage door mobile app won’t connect to it. I am really regretting this Modem/Router.

I am trying to move from legacy to central and do not know what I am doing. We have the SBG7600AC2. We have had it for 3 years now and don’t know what kind of maintenance should be done on it. Going through the setup I get to screen that asks if you have previously installed Legacy app and am asked to migrate and I continue. However I cannot connect to home network. I get an error message-0015-1805. I have no idea what to do next. I could really use some help because this is really frustrating. thanks

Can't access the admin login on Arris SB SBG7400. I was able to earlier in the day with the generic user name & the password I created & then later nothing. I tried resetting the unit, that didn’t work. I saw several other questions raised about this issue. I’m using Google Chrome.

ive gotten 2 new modems that on the box say are capable of 800mbps down however when i run a speed test with my PC and it being the only thing on the network, im barely getting 200 down. i pay for 800mbps so im trying to get at least 500-600 down. contacted XFinity and they say its a modem issue but i cant get ahold of an agent via live chat because the site cant find its own modem. bought it at best buy and i just have no clue what to do. any tips?

I have an Arris Surfboard SBG7400AC2 modem/router. Will this work with a TP-Link X20 Wi-Fi 6 system?

I need the chat but kept sending me to this? I need help. Wifi is fine but internet 5G kept disconnecting repeatedly SBG7600AC2

SB7600AC2. Wifi is fine but internet 5G kept disconnecting…. I had technician come this morning….all good but once he left. Problem still not solved

Arris SBG7400AC2 with intermittent connectivity with WiFi

How can I find the QoS settings on an SBG6950AC2 router?

Sbg 7600ac2 surfboard. Internet down for maintenance. When it came back up no wifi. Looks good on spectrums end. Factory reset brought up wifi for about 30 secs then went off again. Any ideas?

I tried replacing my rental modem/router/wifi with a SGB7600AC2 and it did not go well. After informing my cable provider that I wished to use my own modem, they asked me for relevant info about my new modem. I gave them make/model and MAC info. My old modem stopped working at which time I plugged in the new one. I waited 15-20 minutes. Eventually the default wifi SSID showed up and I connected to it and then connected to the surfboard. It was at this point that things went sideways. I could browse some sites on the Internet but not others. It sort of felt like I was in a walled garden. However, it finally dawned on me that I was able to reach IPv6 sites (like Facebook) but not sites which only used IPv4 (which happens to be about 75% of the sites that I frequent). In any case, after looking through the settings and logs, etc, I discovered that the modem was not requesting an IPv4 address via DHCP even though it was configured for DHCP. I was getting a /60 IPv6 prefix via prefix delega

I have an Arris router sbg7309ac2 and want to setup a VPN on my internet but don't know how to proceed. I have VPN on my laptop but want it to cover my whole network. How do I setup my router to do that

my SBG6950AC2 will not use the name of the client. It shows as unknown, whether it is static or not.. It ignores the name put in for static, but the static IP works, just shows unknown

So got a SBG6950AC2 WiFi cable modem less than 3 months ago and yesterday was saying I didn’t have internet though showed me connected. I did a power cycle, went through my provider (Xfinity) all seems good there showing interest getting to router. I haven’t tried a lan cable due to not having one currently. I deactivated my service to modem. Not tech savvy enough to feel comfortable going in to change settings without confirmation might help. Then I did a full reset and still facing the same problem. I can’t find any customer support on this site besides you guys and hopefully can get some help before my zoom interviews!

Power cycled my unit, now only the power light turns on. Did a warranty check and it says my unit is covered till 4/29/2023. SBG7600AC2 == (edit: private information removed) How do I get warranty support

I asked a question a couple months ago and did not receive any assistance that helps or answers my question. I have a SBG7600AC2 and want to know how to submit a warranty claim without having to call customer service? This has consistently dropped connections and restarted many, many times over the last couple of months. I had my cable company here twice and they don't find anything wrong on their end. I switched to a different modem/router and haven't had any issues since. I had to hook up a new modem in order to have wifi. So I would now have to call my cable company back and reactivate the problem modem so Arris customer service can tell me that it doesn’t work. It took me quite a while to activate all my devices to be working with the new modem. I am not sure I want to have to go through that again twice. Is there no other solution? Anyone?

WHY IS 192.168.0.252 RANDOMELY CONNECTING TO MY GATEWAY IS THIS ARRIS INTERNAL WORKINGS OR IS THIS A SUSPICIOUS DEVICE I CANT IDENTIFY ANY DEVICE BEING USED BELONGING TO THAT ADDRESS AND THE HIGHEST ADDRESS OTHER THAN (.252) IS (.12) SO AUTOMATICALLY ASSIGNED ???

Online light is off. Resetting device does not help. How can I fix this?

I have a SBG7600AC2 and want to know how to submit a warranty claim? It has consistently dropped connection and restarted many, many times over the last couple of months. I had my cable company here twice and they don't find anything wrong on their end. I switched to a different modem/router and haven't had any issues since. Thanks.

I’ve just received the SBG7400AC2 in the mail, and followed the instructions to get it set up. When it turns on, the top light and bottom two are solid blue. The middle light (internet connectivity) is off entirely, and the second light (send/receive) is blinking continuously. I am unable to connect using my service provider. I have let it sit overnight and tried again, as well as completely disconnecting and reconnecting it. Has anyone else had this problem, and how did you solve it? TIA!