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SBG6950AC2 | SBG7400AC2 | SBG7600AC2

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC2 Router

  • 262 Topics
  • 558 Replies
262 Topics
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The Many
y2j444444The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Losing Internet connection a few times a day and can't access the modem admin page. SBG7600AC2

Hey All:Modem has been great for a few years. Like 10 days ago, internet just dies randomly, wifi networks are still up but can’t even connect to admin page. I see other people are having the same issue recently. What’s up? the only way to fix it is to power the modem/router down and up. I tried factory reset to see if that gets rid of potential malware. It was good for a few hours and died right as i was doing an internet speed test. Any advice. Should I try another modem? thanks

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Wi-Fi Warriors
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The Many
Golfer111The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Password Reset for SBG6950AC2

I’m locked out of SBG6950AC2.  I want to set a new password.  How can I do this?

2021
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Wi-Fi Warriors
L
The Many
Louis05The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
surfboard not accepting password.

I have the surfboard SBG6950AC2. The password I set will let most of my devices log in.  The thermostat will not accept the password.  When I typed in the modem url to log into the router it will not accept the password and is saying I’m locked out   I don’t know what to do now to log into the surfboard and change the password so I can use the surfboard for all my devices. 

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Wi-Fi Warriors
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The Many
USMC4LIFEThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Why are Upstream Channel type DOCSIS 2.0

On the SBG6950AC2 Box it states “DOCSIS 3.0” but, the Upstream on the status page is showing as DOCSIS2.0; Also at the bottom of the status page it shows “ © ARRIS Enterprises, Inc. 2019 All rights reserved. “Does that mean the software is from 2019? Upstream  UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 1 17.60 MHz 45.25 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

762
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Wi-Fi Warriors
K
The Many
KPSDADThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Most websites not connecting with SBG7600AC2

I have Xfinity with the SBG7600AC2 modem router. Download speed is great but webpages are not loading. Netflix, Amazon and Facebook load just fine. Google searches work great but when I click on link it never loads. I’m not sure if the problem is with the router or Xfinity. I did a factory re-set but didn’t help. Anyone know what’s up? Thanks

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Wi-Fi Warriors
J
The Many
jcsheffieldlvThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Unable to login to Surfboard central app - SBG7400AC2

How come the chat feature never works for customer support? How come I can’t call customer support? My app doesn’t work.  I don’t remember my login and there is no reset. This is an obnoxious company.

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Wi-Fi Warriors
E
The Many
ElectronicsNutThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Latest Firmware for the SBG7600AC2?

Since purchasing the SBG7600AC2 modem I have not thought about updating the modems firmware to the latest version. Where do I find the latest version and how do I install it. I currently have the 7600 in bridged mode and connected to my Unifi system here at home.Thanks,ElectronicsNut

10433
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Wi-Fi Warriors
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The Many
HydroguyThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Printer cannot be found connected to Surfboard SBG7400AC2 Gateway via ethernet cable

I have an HP-Color-LaserJet-CM1312-MFP printer that I am trying to connect via an ethernet connection to a  SBG7400AC2 gateway.  The printer installation program cannot see the printer.  When it was connected to my previous Xfinity gateway I had to set up a static IP address for the printer before it could be recognized.  I think I need to do that again But am not sure how to do that with SBG7400AC2 gateway or if I can add the printer to the network another way..  I have two Lenovo laptops that connect to the network either wirelessly or by ethernet when in their docking stations and need to connect to the Printer. .  

571
plemans
Juggernaut
A
The Many
AzpjstangThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
ARRIS Surfboard SBG7409AC2p has changed SSID to ARRIS-0000 and has no internet.

SSID changed to ARRIS-0000 and internet is lost. Have done multiple hard resets which haven't worked. I haven't been able to use 198.162.0.1 either. I can't get anything working through the app either.

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Wi-Fi Warriors
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The Many
jdipeppeThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
internet connection keeps going out intermittently - SBG7600AC2

My internet connection keeps going out intermittently...should i reset my SBG7600AC2? 

953
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Wi-Fi Warriors
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The Many
eric the bikerThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
switch my surfboard from 5.0ghz to 2.4ghz- SBG7400AC2

I have a SBG7400AC2 cable modem and right now it is at 5.0 ghz but I need to switch back to 2.4ghz because of a Wi-Fi enabled thermostat only will work with the slower speed.

1741
plemans
Juggernaut
K
The Many
Kissie1979The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
wifi password

I want to change the wifi password. i just brought the Arris surfboard AC19000Mbps how can i change it?

632
plemans
Juggernaut
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The Many
NoManThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600AC2 range

Please tell me the best 2.4Ghz “Settings”  I should be using to provide the most increased range of my SBG7600AC2 Modem Router. I have a BLINK Camera network and the WIFI signal strength is very low on 2 of the five cameras. Thank you.

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plemans
Juggernaut
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The Many
VTP2679The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Intermittent internet connection in sbg6950ac2

buffering loosing signal shuts off

411
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Wi-Fi Warriors
7
The Many
7400willisThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
How increase my comcast speed with SBG7400AC2

I dc my comcast gateway modem and switched to SBG7400AC2 surfboard.my previous download was 400 , upload 120now download is 100 and upload is 10I’m not an “IT” guy, but please send me advice.Thanks

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The Many
M
The Many
mzkhandyThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Can I use this router SBG6950AC2 as Wi-Fi extender with service provider Wi-Fi cable modem

I have service with Optimum. The provided modem from Optimum is connected via coaxial. It is providing wifi to more than 25+ devices. I have this SBG6950AC2 modem/router and want to know if I can use this device to connect to the existing network via ethernet and coaxial and use the device to connect some of the devices to this router. Essentially using this router as a wifi extender. Not have to connect it to the provider service. Just allow devices that are more than 75 feet away from the modem to connect to the router.

2591
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Wi-Fi Warriors
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The Many
mzkhandyThe Many
posted in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Unable to access modem GUI/ interface SBG6950AC2

Modem GUI is not loading on my phone or laptop. What could be preventing the page from loading? I tried multiple browsers and I’m still having issues. 

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M
The Many
T
The Many
tkohldesacThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris SBG6950AC2 'Operation' tab

I’m unable to access the ‘Operation’ tab at the top of my Web Manager interface. It changes my address to 192.168.100.10:8080 when clicking it. It claims that the default username is ‘admin’, gives no password and accepts no known passwords. I’ve tried leaving the field blank, ‘password’, ‘Password’, ‘admin’, ‘Admin’ and the password I set to log into 192.168.0.1 itself and none of these work either. I know this worked when I first bought the surfboard a few years ago, not sure how to access this again.

4172
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Wi-Fi Warriors
J
The Many
joewoodsThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Logging into Surfboard Central for First Time in SBG7600AC2

First off, the router (SBG7600AC2) is working fine.  I had a problem last night, which caused me to try and open the Legacy app on my phone.  It instructed me to download the new Central app -- which I did.  When trying to get things going with the new app, it asks me to log in or create a new app.  I enter in my email, and it tells me I have an existing account with that email (that makes sense), when I try to log into my existing account, it prompts me to start a new account… It’s a vicious circle I can’t get out of.  Any suggestions?

2182
J
The Many
N
The Many
NoManThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Forgot password on SBG7600AC2

I have forgotten my password on SBG7600AC2. Is there a way I can retrieve it or reset it. If so, please tell me how. Thank you!

2442
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The Many
D
The Many
dscullyThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Changing wifi name - Admin/password incorrect?

Hi!We just got a new wifi network set up, and I’m trying to change the name and password. However, when I go to the site to do so, the login info to access my account details (UN: admin, PW: password) is not working. I also tried entering UN: admin, PW: admin, as I saw that listed for other router models, but that also didn’t work. I’m now locked out of attempting to log in again for an indeterminate amount of time.Does anyone know why the password isn’t working? Is there something I’m doing wrong or some other standard password I should try? I’m spelling it correctly and am not using any capitalization.Any help is appreciated :-)

3583
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Wi-Fi Warriors
O
The Many
orangejelloThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7400AC2 Internet randomly drops

I’ve had this device for about a year and 5 months. It did okay until the last couple months or so. Now the internet- both ethernet and wifi- keep dropping at random times. I work from home, so this is obviously not a good thing. I have Spectrum 500Mbps plan. I haven’t contacted Spectrum yet to see if there were any problems with the line, but they were just out here summer of 2022 and didn’t find any issues, except they replaced the cable running to the modem with a new piece that had a 90* angle connector at the wall, and then it worked fine until recently.

44315
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Wi-Fi Warriors
7
The Many
78666-San MarcosThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Wi-Fi keeps dropping multiple times a day. Internet provider says surfboard need updating. SBG7600AC2

I have a SBG7600AC2 for some time now. Last week it started to drop the Wi-Fi every 30 minutes or so. I called our service provider several times and they state that it's an upstream problem with the modem possibly needing an update. I searched the site for an update, but there is none. Checked the cable and connections which are all good. What is my next step please?

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The Many
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The Many
STSThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Being hacked, it appears. SBG6950AC2

6950 Router is still working fine, but I cannot log into it.  Getting error “Invalid user name or password, or your access has been locked due to multiple failed login attempts!”  I have been able to sneak in and change the PW, but I keep getting this error when trying to make changes to the settings.  It appears that someone is trying to log in and keeps getting locked out, but I am also locked out.Is there a way to work around this?

1181
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Wi-Fi Warriors
P
The Many
Pareshpatil601
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
how to connect my Router to Lumos Fiber internet Modem in SBG7400AC2

My Router SBG7400AC2 aint supporting the Lumos Fiber or may be How to get it runnig need Help 

4871
plemans
Juggernaut
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