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SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC2 Router

231 Topics
490 Replies

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231 Topics

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mqw00058The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

vpn setup in SBG7400AC2

I want to set up a vpn client with sbg7600. Does it allow to connect to any vpn server? If so. How should I set up it?

1061

1 year ago

MerletannerThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

can’t connect to wireless gateway error on SBC app SBG7600AC2

When I launch the ARRIS app I get a message that I can’t connect to the wireless gateway. I have a SG7600AC2 device and it’s shown as a supported device. many ideas on how to resolve the issue?

1084

1 year ago

dmurimiworstellThe Certified

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Parental Controls on Arris SBG7600AC2 cannot be set.

After logging into the Arris gateway, the parental controls page is greyed out and unusable, as described at this link:https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG7600AC2-Parental-Controls-Disabled/?l=en_US&fs=RelatedArticleThe unusable page is accompanied by a pop-up stating:“ARRIS recommends using the McAfee Secure Home Internet for Parental Control functions. Visit the ARRIS Android and APPLE Play stores for the Mobile Application to manage this service. Please refer to Secure Home Internet documentation at SURFboard.com for more information.” This message is, of course, somewhat difficult to parse, and references the nonexistent “APPLE Play store”When downloading the “McAfee Secure Home Internet” app onto my mobile phone (already ridiculous having to do this), I am met with a page asking for my Mcafee e-mail address. When I input my e-mail address, which is already associated with a Mcafee account, I get an error saying “Sorry, we couldn’t verify

1413

1 year ago

RammerJammer76The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

sbg7600ac2 ethernet ports suddenly don’t work?

About a week ago the Ethernet ports for my SBG7600ac2 stopped working (seemingly without reason). I had a ps5 and pc connected to two ports, came home one day, and they were just not working. The lights on the back weren’t on, and neither my pc nor my PlayStation were showing any sort of connection. WiFi still works fine. I’ve tried going through Xfinity support, turning the modem off/on, trying different ports, and even factory resetting. Not sure what else to do, any ideas?

791

1 year ago

hakaid1The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

how to connect the blink cameras with SBG7600AC2

Hello, I bought blink cameras and it won’t connect to my WiFi. The rep from blink believes that I need to turn off my firewall setting. Can someone help me with that? Thank you

441

1 year ago

jdev17427The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Wifi Communication Failure om SBG6950AC2

We have tried to connect several times tonight and we keep getting “Cannot connect your home network”. We have rebooted several times. We are connected to the wifi on our computer and even on own phones. So I don’t understand what we are doing wrong?I am getting error code: 0000-1613

2281

1 year ago

ajust222The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

how to update firmware on SBG7400AC2

Is there a way to update the firmware for wifi and does anyone know the password of the day to view advance features? The password generator produced a password but it did not work. The wifi constantly buffers Spectrum changed out lines, and connectors but, there is still an issue with buffering Thank you in advance!

14002

1 year ago

rmarmourThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7600AC2 firmware update

My internet gets dropped several times per day. The Send/Receive light on the modem is flashing indicating the firmware is updating. I can’t imagine the firmware needs updates multiple times in one day. I’ve contacted Spectrum and been told the problem is in the modem.

2501

1 year ago

moninusThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

lug in

I need to lug back into my account and change some settings on my SBG6950AC2. Thank you.

121

1 year ago

watch4whalesThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

No wifi on the wifi modem SBG7600AC2

Just bought SBG7600AC2 yesterday, took 30 minutes with my internet provider to get it to work with my PC (hardwired with CAT cable) but none of my wifi devices will connect? I changed the password in the settings through the 192.168 page and my cell phone is the only thing that is connected via the wireless portion. I have 2 tablets, 2 tvs, Alexa dot, and a gaming console that will pick up the network but when I put in the password they all say there’s no internet connection.

1121

1 year ago

shannoncrowThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Unable to sign in to surfboard central app SBG7400AC2

It's been a long time since I have signed in to the surfboard app and now it won't let me sign in. What can I do that doesn't involve a factory reset?

801

1 year ago

Tgarcia103The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Need help signing to Admin Login SBG7600AC2

I signed in with “admin” and the password being “password”. Prompted me to change password so I did. Upon trying to save, it tells me old password is incorrect. I try to try it again, still tells me old password is incorrect. I refresh the page and I put in old password and this message shows up. I type in the new password I wanted and still tells me the same. How do I get around it so I can change my Wi-Fi password?

2721

1 year ago

Cesar74The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7400AC2 not connecting to Internet

My cable co tech Tried a couple of times to connect unit to internet to no avail. Unit has two different Mac Address.The one MAC Adress on the unit ends in number 2 and the number of the MAC address in the package box ends in number 1. None of the address were able to connect to the internet

811

1 year ago

klingwhThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Disabled ports on Arris SBG7600AC2 how do I enable them?

I have 2 ethernet ports on my Arris SBG7600AC2 wifi router that show being disabled. How do I enable them?

4142

1 year ago

Juliemill67The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7600ac2 No internet connection

First off, my phone says I have connection, but router says I'm not online, no blue light, nothing. My phone, and apps work though. I get connected to my ring device just fine. Now my husband, and daughter, cannot connect at all for 2 days now. I've unplugged from wall, etc., and nada. My ISP said he shows I'm connected. On my settings, where it says I'm connected, has a lock icon, how do I get rid of that? Could it be why my family can't connect? Nope, not savvy with this stuff

751

1 year ago

princeThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

GUI login reset request SBG7400AC2

I try accessing the GUI to setup guest Wi-Fi but got this message. Invalid user name or password, or your access has been locked due to multiple failed login attempts! model: SBG7400AC2

451

1 year ago

raachmyersThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Connected, No Internet

We have SBG7600AC2 SURFboard® DOCSIS® 3.0 Cable Modem & Wi-Fi® Router that is currently saying “Connected, No Internet” on our google tv and some apps are working but some won’t for the last couple days.. Ie Netflix will but Prime video won’t. We restarted our modem and reconnected to the wifi on the tv many times and still nothing. We are currently in the process of resetting our modem with the button on the back but we are at the configure screen and theres no factory reset option! Please help, thanks in advance!

2181

1 year ago

Rye123The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SURFboard SBG7600AC2 Router suddenly wont turn on

Earlier today my router was working as normal, but when I returned home all of the lights on the front of the modem were off and will no longer turn on. The Ethernet ports on the back are flashing green which indicates it is receiving power, but otherwise it’s giving no sign on life. Any ideas what may be the issue?

873

1 year ago

RetrokidThe Certified

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

how am i supposed to manage my SBG7400ac2 network when the Arris app doesnt work?

I bought the Arris Surfboard SBG7400ac2, and it was great, but then the app stopped working completely. Now I can't log in and I can't manage any preferences or options for the router. How can I get in and manage preferences and options if the app doesn't work anymore?

2795

1 year ago

rpdrdrsThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

DNS Override not working for SBG7400AC2

Hi there,So I’m trying to make use of the DNS Override feature in LAN settings, and even after hitting apply, the router isn’t able to block websites. What’s the issue?

351

1 year ago

idigu510The Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

resetting password sbg7600ac2

I have an SBG7600AC2 surfboard. I am trying to reset my password and customize my network name through the web manager. However, when I enter in the “old password,” I keep getting a message that the old password is incorrect even though I’ve inputted it in correctly numerous times. Please help. Thank you

1311

1 year ago

LuuThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

How to set parentsl control on my Arris SBG7600AC2

How to set parental control on my Arris SBG7600AC2 . Nothing that I have being reading works . That’s so sad that you buy a product and as soon the warranty ended no more technical support .

4215

1 year ago

dejectedownerThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

There is no Profile button for Parental Control

I am unable to add profiles, which mean I have to use global exclusions (which it doesn’t appear to have a way to remove them once added). Is there a way to fix the app or is this not a bug? I have a Samsung Galaxy 23.Not sure why none of this functionality was made available in the gui or for a Windows pc.

505

1 year ago

tpcmanThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Web Interface - Operations password

I logged into the web interface, there are three headings at the top of the page: “Configuration”, “Operation”, and “Logout”. When I try to log into the Operation heading it asks for a password and the password for the web interface doesn’t work. Any idea on how to get a login/password for this area? Thanks

1113

1 year ago

MtlnanaThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

cannot log into ARRIS SURFboard SBG7400AC2

I can’t get log into my SGB7600. Error message saying too many attempts (after one) and I’m locked out. I have always owned surfboards and have not had issues like this with any of them. The default password doesn’t work. Resetting it doesn’t work. “Password” doesn’t work.This is garbage. I am so frustrated. I work from home and need my network running correctly, now. I refuse to rent one from spectrum (thieves) but seriously, why is everyone having the same issue? This sounds like a product problem not a user problem.

4373

1 year ago

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