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SBG6950AC2 | SBG7400AC2 | SBG7600AC2

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC2 Router

  • 247 Topics
  • 529 Replies
247 Topics
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The Many
pwieberThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Moving from central to legacy app.

I got a reply for a possible solution to my problem of moving from central to the Legacy app.  However now when I went to the app now it is going through steps for activation to get device up and running.  It is asking for service provider to connect to them.  This is all happening.  The router is connected to Xfinity already.All I wanted to accomplish with this new app was to see if there needs to have and updates or whatever.

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Wi-Fi Warriors
K
The Many
Kim SearlesThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600 signal levels

My signal keeps dropping.  How do I resolve this.  

401
plemans
Juggernaut
M
The Many
Mcgrady3aThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
issues connecting to xfinity

We have been using our Arris modem for over two years works great. We recently switched to tmobile from Xfinity.  We disconnect the service.  It's been just a month and we switched back because tmobile was dropping and services spotty.We are now with Xfinity. They say everything thing is set up.on their end. Gave them the serial number and Mac address.  While I can see the modem and connect,  it won't connect to the internet.  It does not seem to be communicating with Xfinity.  Does anyone have any ideas o what I can try? 

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Wi-Fi Warriors
N
The Many
N2YTAThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris SBG7400AC2 modem/router

I have been having an issue with my Arris SBG7400AC2 modem/router S/N 1BK5 G244 5300 017Recently I have had to re-boot the unit multiple times a day. I have confirmed that the connection from my provider (Optimum) is not the issue.I have confirmed that my unit is still under warranty. How can I get a replacement?

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The Many
O
The Many
oleksandraThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7400AC2 not working with internet

wi-fi connects to the phone but does not open the page.  Two lamps on the modem do not light up, online and data transfer.  What to do?

621
plemans
Juggernaut
B
The Many
bldypndaThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Just got my SBG6950AC2 activated (through Cox)! But...

It does not seem to like me so far. I just got everything set up–I followed the instructions to a ‘T’. I downloaded the app, went through the steps, got connected to the network, but I am still receiving error messages like “The Wi-Fi network does not appear to be connected to the Internet” and “No Internet Connection.” On the Surfboard app, I received a “Cannot connect your Home Network. Configuration failed for your router” error message. The kind lady over at Cox helped me troubleshoot as much as she could, but ultimately directed me over to Arris. What do I do? Is this something I can fix or am I just better off calling customer support? Thanks!

801
TechRep
Cable Modem Commandos
O
The Many
OlaThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Help with password reset SBG7600AC2

I have been trying since yesterday to change my network password. All my attempt to access the 192.168... login has failed. I have rest my modem countless times without any luck. I keep getting invalid password when I used admin as user name and password as pw. Can anyone help?I will appreciate it. 

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plemans
Juggernaut
J
The Many
jengerferThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Blocking Devices with parent control: the blocked day/time feature isn't working

I was able to select an ‘end time’ each day for my son and his laptop, in the past several weeks it won’t work. I can completely block his access by using the ‘block’ feature, however, when I try to chose specific times for the device to be blocked (eg 2100-2359), it doesn’t work.   Thanks for reading - I appreciate thoughts/feedback - I went through the forum and verified I am using the feature correctly based on the tutorial pages, so I am not sure what my next steps are.

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J
The Many
J
The Many
Jekellar01The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Increasing Bandwith 7400AC2

How do you adjust the bandwidth for the 7400AC2?

497
plemans
Juggernaut
B
The Many
Bvczpk7980The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
sbg7600ac2

I migrated to the new surfborad app ( it made me) now it shows that there are no devices connected.  When i click on ADD Device,    “migration in process. Please wait a few seconds”   that has said that for the last 3 or 4 Hours.Our garage door mobile app won’t connect to it.   I am really regretting this Modem/Router.

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Wi-Fi Warriors
P
The Many
pwieberThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
moving from surfboard legacy to central.

I am trying to move from legacy to central and do not know what I am doing.  We have the SBG7600AC2.  We have had it for 3 years now and don’t know what kind of maintenance should be done on it.Going through the setup I get to screen that asks if you have previously installed Legacy app and am asked to migrate and I continue.  However I cannot connect to home network.  I get an error message-0015-1805.  I have no idea what to do next.  I could really use some help because this is really frustrating.thanks

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The Many
R
The Many
Ricka66The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Can't access the admin login on Arris SB SBG7400

Can't access the admin login on Arris SB SBG7400. I was able to earlier in the day with the generic user name & the password I created & then later nothing. I tried resetting the unit, that didn’t work. I saw several other questions raised about this issue. I’m using Google Chrome.

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Wi-Fi Warriors
A
The Many
ALedyardThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
new modem getting awful speeds

ive gotten 2 new modems that on the box say are capable of 800mbps down however when i run a speed test with my PC and it being the only thing on the network, im barely getting 200 down. i pay for 800mbps so im trying to get at least 500-600 down. contacted XFinity and they say its a modem issue but i cant get ahold of an agent via live chat because the site cant find its own modem. bought it at best buy and i just have no clue what to do. any tips? 

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A
The Many
R
The Many
Ricka66The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Connect TP-Link Deco X20 system

I have an Arris Surfboard SBG7400AC2 modem/router. Will this work with a TP-Link X20 Wi-Fi 6 system?

7961
plemans
Juggernaut
I
The Many
ipurrpleThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
please help!

I need the chat but kept sending me to this? I need help. Wifi is fine but internet 5G kept disconnecting repeatedly SBG7600AC2

291
plemans
Juggernaut
I
The Many
ipurrpleThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
please help

SB7600AC2. Wifi is fine but internet 5G kept disconnecting…. I had technician come this morning….all good but once he left. Problem still not solved 

401
plemans
Juggernaut
J
The Many
JmanThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris SBG7400AC2? intermmittent connectivity

Arris SBG7400AC2 with intermittent connectivity with WiFi

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Wi-Fi Warriors
L
The Many
LuckyrodThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
QoS

How can I find the QoS settings on an SBG6950AC2 router?

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The Many
M
The Many
Mjones862The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
no wifi

Sbg 7600ac2 surfboard.  Internet down for maintenance.  When it came back up no wifi.  Looks good on spectrums end.  Factory reset brought up wifi for about 30 secs then went off again.  Any ideas?

301
plemans
Juggernaut
U
The Many
user3430943The Many
posted in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Frustrating experience with SURFboard SGB7600AC2

I tried replacing my rental modem/router/wifi with a SGB7600AC2 and it did not go well.  After informing my cable provider that I wished to use my own modem, they asked me for relevant info about my new modem.  I gave them make/model and MAC info.  My old modem stopped working at which time I plugged in the new one.  I waited 15-20 minutes.  Eventually the default wifi SSID showed up and I connected to it and then connected to the surfboard.  It was at this point that things went sideways.  I could browse some sites on the Internet but not others.  It sort of felt like I was in a walled garden.  However, it finally dawned on me that I was able to reach IPv6 sites (like Facebook) but not sites which only used IPv4 (which happens to be about 75% of the sites that I frequent).  In any case, after looking through the settings and logs, etc, I discovered that the modem was not requesting an IPv4 address via DHCP even though it was configured for DHCP.  I was getting a /60 IPv6 prefix via pr

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U
The Many
S
The Many
Scorpion1960The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
sbg7400ac2 and vpn

I have an Arris router sbg7309ac2 and want to setup a VPN on my internet but don't know how to proceed. I have VPN on my laptop but want it to cover my whole network. How do I setup my router to do that

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Rockstar!
S
The Many
STSThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Router will not remember name of static client

my SBG6950AC2 will not use the name of the client.  It shows as unknown, whether it is static or not.. It ignores the name put in for static, but the static IP works, just shows unknown 

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Wi-Fi Warriors
B
The Many
BobbobyyyThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG6950AC2 wont let me use internet though can connect

So got a SBG6950AC2 WiFi cable modem less than 3 months ago and yesterday was saying I didn’t have internet though showed me connected. I did a power cycle, went through my provider (Xfinity) all seems good there showing interest getting to router. I haven’t tried a lan cable due to not having one currently. I deactivated my service to modem. Not tech savvy enough to feel comfortable going in to change settings without confirmation might help. Then I did a full reset and still facing the same problem. I can’t find any customer support on this site besides you guys and hopefully can get some help before my zoom interviews!

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Wi-Fi Warriors
A
The Many
allsillThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
unit will not power on

Power cycled my unit, now only the power light turns on.   Did a warranty check and it says my unit is covered till 4/29/2023.SBG7600AC2 == (edit: private information removed) How do I get warranty support 

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Wi-Fi Warriors
K
The Many
KittenThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Dropping connection & warranty claim

I asked a question a couple months ago and did not receive any assistance that helps or answers my question. I have a SBG7600AC2 and want to know how to submit a warranty claim without having to call customer service?  This has consistently dropped connections and restarted many, many times over the last couple of months.  I had my cable company here twice and they don't find anything wrong on their end.  I switched to a different modem/router and haven't had any issues since.  I had to hook up a new modem in order to have wifi.  So I would now have to call my cable company back and reactivate the problem modem so Arris customer service can tell me that it doesn’t work.  It took me quite a while to activate all my devices to be working with the new modem.  I am not sure I want to have to go through that again twice.  Is there no other solution?  Anyone?

691
plemans
Juggernaut
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