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SBG6950AC2 | SBG7400AC2 | SBG7600AC2

DOCSIS® 3.0 Cable Modem & Wi-Fi® 5 AC2 Router

  • 235 Topics
  • 498 Replies
235 Topics
U
The Many
USMC4LIFEThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Why are Upstream Channel type DOCSIS 2.0

On the SBG6950AC2 Box it states “DOCSIS 3.0” but, the Upstream on the status page is showing as DOCSIS2.0; Also at the bottom of the status page it shows “ © ARRIS Enterprises, Inc. 2019 All rights reserved. “Does that mean the software is from 2019? Upstream  UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 1 17.60 MHz 45.25 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

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Wi-Fi Warriors
1 year ago
K
The Many
KPSDADThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Most websites not connecting with SBG7600AC2

I have Xfinity with the SBG7600AC2 modem router. Download speed is great but webpages are not loading. Netflix, Amazon and Facebook load just fine. Google searches work great but when I click on link it never loads. I’m not sure if the problem is with the router or Xfinity. I did a factory re-set but didn’t help. Anyone know what’s up? Thanks

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Wi-Fi Warriors
1 year ago
J
The Many
jcsheffieldlvThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Unable to login to Surfboard central app - SBG7400AC2

How come the chat feature never works for customer support? How come I can’t call customer support? My app doesn’t work.  I don’t remember my login and there is no reset. This is an obnoxious company.

1161
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Wi-Fi Warriors
1 year ago
E
The Many
ElectronicsNutThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Latest Firmware for the SBG7600AC2?

Since purchasing the SBG7600AC2 modem I have not thought about updating the modems firmware to the latest version. Where do I find the latest version and how do I install it. I currently have the 7600 in bridged mode and connected to my Unifi system here at home.Thanks,ElectronicsNut

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Wi-Fi Warriors
1 year ago
H
The Many
HydroguyThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Printer cannot be found connected to Surfboard SBG7400AC2 Gateway via ethernet cable

I have an HP-Color-LaserJet-CM1312-MFP printer that I am trying to connect via an ethernet connection to a  SBG7400AC2 gateway.  The printer installation program cannot see the printer.  When it was connected to my previous Xfinity gateway I had to set up a static IP address for the printer before it could be recognized.  I think I need to do that again But am not sure how to do that with SBG7400AC2 gateway or if I can add the printer to the network another way..  I have two Lenovo laptops that connect to the network either wirelessly or by ethernet when in their docking stations and need to connect to the Printer. .  

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plemans
Legends
1 year ago
A
The Many
AzpjstangThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
ARRIS Surfboard SBG7409AC2p has changed SSID to ARRIS-0000 and has no internet.

SSID changed to ARRIS-0000 and internet is lost. Have done multiple hard resets which haven't worked. I haven't been able to use 198.162.0.1 either. I can't get anything working through the app either.

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Wi-Fi Warriors
1 year ago
J
The Many
jdipeppeThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
internet connection keeps going out intermittently - SBG7600AC2

My internet connection keeps going out intermittently...should i reset my SBG7600AC2? 

873
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Wi-Fi Warriors
1 year ago
E
The Many
eric the bikerThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
switch my surfboard from 5.0ghz to 2.4ghz- SBG7400AC2

I have a SBG7400AC2 cable modem and right now it is at 5.0 ghz but I need to switch back to 2.4ghz because of a Wi-Fi enabled thermostat only will work with the slower speed.

1431
plemans
Legends
1 year ago
K
The Many
Kissie1979The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
wifi password

I want to change the wifi password. i just brought the Arris surfboard AC19000Mbps how can i change it?

562
plemans
Legends
1 year ago
N
The Many
NoManThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600AC2 range

Please tell me the best 2.4Ghz “Settings”  I should be using to provide the most increased range of my SBG7600AC2 Modem Router. I have a BLINK Camera network and the WIFI signal strength is very low on 2 of the five cameras. Thank you.

551
plemans
Legends
1 year ago
V
The Many
VTP2679The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Intermittent internet connection in sbg6950ac2

buffering loosing signal shuts off

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Wi-Fi Warriors
1 year ago
7
The Many
7400willisThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
How increase my comcast speed with SBG7400AC2

I dc my comcast gateway modem and switched to SBG7400AC2 surfboard.my previous download was 400 , upload 120now download is 100 and upload is 10I’m not an “IT” guy, but please send me advice.Thanks

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The Many
1 year ago
M
The Many
mzkhandyThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Can I use this router SBG6950AC2 as Wi-Fi extender with service provider Wi-Fi cable modem

I have service with Optimum. The provided modem from Optimum is connected via coaxial. It is providing wifi to more than 25+ devices. I have this SBG6950AC2 modem/router and want to know if I can use this device to connect to the existing network via ethernet and coaxial and use the device to connect some of the devices to this router. Essentially using this router as a wifi extender. Not have to connect it to the provider service. Just allow devices that are more than 75 feet away from the modem to connect to the router.

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Wi-Fi Warriors
1 year ago
M
The Many
mzkhandyThe Many
posted in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Unable to access modem GUI/ interface SBG6950AC2

Modem GUI is not loading on my phone or laptop. What could be preventing the page from loading? I tried multiple browsers and I’m still having issues. 

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M
The Many
1 year ago
T
The Many
tkohldesacThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Arris SBG6950AC2 'Operation' tab

I’m unable to access the ‘Operation’ tab at the top of my Web Manager interface. It changes my address to 192.168.100.10:8080 when clicking it. It claims that the default username is ‘admin’, gives no password and accepts no known passwords. I’ve tried leaving the field blank, ‘password’, ‘Password’, ‘admin’, ‘Admin’ and the password I set to log into 192.168.0.1 itself and none of these work either. I know this worked when I first bought the surfboard a few years ago, not sure how to access this again.

3232
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Wi-Fi Warriors
1 year ago
J
The Many
joewoodsThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Logging into Surfboard Central for First Time in SBG7600AC2

First off, the router (SBG7600AC2) is working fine.  I had a problem last night, which caused me to try and open the Legacy app on my phone.  It instructed me to download the new Central app -- which I did.  When trying to get things going with the new app, it asks me to log in or create a new app.  I enter in my email, and it tells me I have an existing account with that email (that makes sense), when I try to log into my existing account, it prompts me to start a new account… It’s a vicious circle I can’t get out of.  Any suggestions?

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J
The Many
1 year ago
N
The Many
NoManThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Forgot password on SBG7600AC2

I have forgotten my password on SBG7600AC2. Is there a way I can retrieve it or reset it. If so, please tell me how. Thank you!

2052
N
The Many
1 year ago
D
The Many
dscullyThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Changing wifi name - Admin/password incorrect?

Hi!We just got a new wifi network set up, and I’m trying to change the name and password. However, when I go to the site to do so, the login info to access my account details (UN: admin, PW: password) is not working. I also tried entering UN: admin, PW: admin, as I saw that listed for other router models, but that also didn’t work. I’m now locked out of attempting to log in again for an indeterminate amount of time.Does anyone know why the password isn’t working? Is there something I’m doing wrong or some other standard password I should try? I’m spelling it correctly and am not using any capitalization.Any help is appreciated :-)

3243
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Wi-Fi Warriors
1 year ago
O
The Many
orangejelloThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7400AC2 Internet randomly drops

I’ve had this device for about a year and 5 months. It did okay until the last couple months or so. Now the internet- both ethernet and wifi- keep dropping at random times. I work from home, so this is obviously not a good thing. I have Spectrum 500Mbps plan. I haven’t contacted Spectrum yet to see if there were any problems with the line, but they were just out here summer of 2022 and didn’t find any issues, except they replaced the cable running to the modem with a new piece that had a 90* angle connector at the wall, and then it worked fine until recently.

37814
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Wi-Fi Warriors
1 year ago
7
The Many
78666-San MarcosThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Wi-Fi keeps dropping multiple times a day. Internet provider says surfboard need updating. SBG7600AC2

I have a SBG7600AC2 for some time now. Last week it started to drop the Wi-Fi every 30 minutes or so. I called our service provider several times and they state that it's an upstream problem with the modem possibly needing an update. I searched the site for an update, but there is none. Checked the cable and connections which are all good. What is my next step please?

3664
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The Many
1 year ago
S
The Many
STSThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Being hacked, it appears. SBG6950AC2

6950 Router is still working fine, but I cannot log into it.  Getting error “Invalid user name or password, or your access has been locked due to multiple failed login attempts!”  I have been able to sneak in and change the PW, but I keep getting this error when trying to make changes to the settings.  It appears that someone is trying to log in and keeps getting locked out, but I am also locked out.Is there a way to work around this?

1031
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Wi-Fi Warriors
1 year ago
P
The Many
Pareshpatil601
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
how to connect my Router to Lumos Fiber internet Modem in SBG7400AC2

My Router SBG7400AC2 aint supporting the Lumos Fiber or may be How to get it runnig need Help 

3981
plemans
Legends
1 year ago
V
The Many
vraynor1The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Unable to reset the modem - SBG6950AC2

Modem will not reset. Only 1 light is on. 

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Wi-Fi Warriors
1 year ago
W
The Many
williarriThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
How to get USB Drive to be recognized and accessed in SBG6950AC2?

I have been successfully using this SBG6950AC2 router for a few years now and did not have any issues nor a need to access a UsB drive from the port on the device until now. I inserted the USB drive, two different ones in fact and both work fine on other machines; but my windows 11 and 10 machines in our house do not see them.After inquiring on the net and here and following all of the instructs such as opening the router’s webpage, clicking on USB, entering the information and such; there is still no indication that a USB drive is inserted when in fact there is.From my perspective, it appears that I should just give up and conclude ARRIS just used it as an advertising stunt to deceive customers; but low and behold, that is not me. I am here to get advice and instructions on how to make the USB port function function as it is supposed to function. I have already tried inserting two different working USB drives, one formatted in FAT32 and the other formatted in NTFS. I have followed the

3951
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Wi-Fi Warriors
1 year ago
C
The Many
carlwThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Vonage VOIP audio issues while connecting with SBG7400ac2

I have purchased a Arris SBG 7400AC2 modem and our Vonage VOIP service is experiencing audio issues ; no audio from calling party regardless of service they are using (VOIP, LL, mobile)

151
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Wi-Fi Warriors
1 year ago
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