Wi-Fi Modems

how do i connect my tv's to the internet and i have the G34 docsis 3.1 wi-fi cable modem

I have the G54 wifi/router and recently purchased the 2 pack of the mesh devices W121.  Spent hours trying to get the W121 to work without success.  Do I need to change a setting in the G54 unit to make this work?  App keeps giving error codes which do not appear to provide answers.Please help.

I am having issues connecting smart plugs to my 2.4 connection. I have tried absolutely every trick in the book. The plugs are two foot away from the router as I am trying to pair. There are minimal devices using the 2.4.  Is it the router? Do I need a stronger router?!I know it’s not xfinity - when I used their router - the smart plugs connected just fine! I have xodo & geeni smart plugs and neither brands will work with this router! geeni smart plug specs 

This is a new issue within the last few days, and was not an issue a week ago when using the router for the first time.When PC is connected to (and using) ethernet, and either the 2.4g or 5g Wifi channels are active, the modem eventually (within minutes) shuts off completely, forcing me to disconnect power and reconnect to reboot. When a device or multiple devices are using the Wifi channels, and no PC is using ethernet, things seemingly work fine.When PC is connected to (and using) ethernet while Wifi channels are disabled, things seemingly work fine.Repeated critical logs include: 72001011-DHCPv6 - Missing Required Option 2472001011-DHCPv6 - Missing Required Option 8272001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Nov 13 20:16:27 202472001015-DHCPv6 Failed - No Prefix Available72001014-DHCPv6 Failed - No Address AvailableAll Down/Upstream QAM Power levels and SNR readings look within nor

Is this covered in warranty/

To get the wifi portal do you have to be using the wifi?

I just purchased g36 and unable to download app. Says does not support my phone

I currently have an SBG7600 wifi modem in my SBC in a second home.I’m trying to set up a G36 in my main home through the app.  When I try to add a device my G36 is not listed as a selection.Can anyone shed some light on this issue?  Thank you

Tried to register modem with internet provider and they said they couldn’t find it in their end and I needed to contact manufacturer. Saturday and can’t get on live chat. Is there anything else we should try on our end so we don’t have to wait for customers support until Monday? 

Trying to install G34 modem.  IPhone 15 ProMax, IOS 18.2. When at the “Grant access permission..”, I cannot find the App under Location settings to allow access.  I find information under location networks but not to allow access.  There is not an icon on my phone.  I cannot get past this page to install the modem.  The light on the modem is “flashing blue”.  When I attempt to scan the code to download Surfboard Central, it opens the APP bet cannot get past ate allow access page to install the modem.   Any help to install the APP would be of help.

My garage is 160 feet away from my Arris G34 modem/Wi-Fi.  I plan to run Cat6 inground cable from the G34 to the garage.  What device would you recommend installing in the garage?

I just bought a surfboard g34 router/wifi gateway because my netgear modem died today after 14 years of faithful service.  RIP I was able to get my surfboard activated with spectrum and my one desktop has internet.  However,  nothing else can get access to the internet through the surfboard.  I was trying to use the app on my phone but it can’t connect to the internet through the router because the wifi network says “connected without internet”.  I tried connecting my extra (home/guest) router to the surfboard via ethernet, and it doesn’t have internet either. But when I try to setup the router further, I open 192.168.0.1 on a browser and it asks for a login.  I haven’t setup my login yet because the app on my phone can’t  complete the setup.  The app cant complete setup because it’s not online through the internet.  Am I taking crazy pills?  Why is only one device able to connect to the internet, and what can I do to complete

How can I tell what the device is from the identification code on the connected device list?

My G34 works properly with no issues but when the interet from my ISP is offline the light does not blink. The first time my ISP had an outage that caused my internet to go offline the blue light blinked until service came back. This past weekend there were outages and the light did not blink at all. Today I removed the coaxial cable to move the modem and the light did not blink. Is it normal for the light to not blink when offline? It is my understanding that it should blink when there is no internet connection. The setting on my front panel is having light on at all times.

I purchased the new G18 Docsis 3.1 Modem/Router Combination 48hrs ago. I downloaded Surboard Central on iphone. Connected brand new shielded Coaxial cable wire tightly with a pair of pliers, plugged in power to unit and ran Ethernet cable correctly. I had my ISP send a tech to my home to ensure my home pathway was clear from THEIR equipment signals. It is. After 27 unplug, plug back in sessions and 14 factory resets I still cannot get out into the internet. I ran 10 brand new Samsung Smart TV diagnostics and all come back saying unable to source internet. An Entire weekend with NO WIFI OR INTERNET!! I took it back to Walmart where I paid for it brand new, with tax almost $200usd I want a refund. This app Surfboard Central you refuse to genuinely make product installation “ plug n play” easy is costing you millions. I'm going to pay the extra $50 and get Netgears product. Then, I'm going to Trash the hell out of Arris on my social media to all my followers with a video to SHOW them t

I have a qnap server that runs wordpress, trying to access the wordpress content via my wan IP address.I have tryed using a port forward and port trigger on the cable modem but can’t get to the wordpress on the server.WAN address is   73.XXXXXwordpress server is 192.168.X.X , with port 80 connected directly to the second ethernet port on arris cable modem 

Unable to connect printer to modem. Asking for WPS button to be pressed. Modem does not have one. I’m in app and see that wps is enabled.

The middle light on my new router modem is not on.  All the other 4 lights are on.  Xfinity tells me they are not getting a power signal.  Help please.

Does the G34 supports the “Next Gen Tier” upload on Xfinity/Comcast? I am thinking of upgrading my plan to a gigabit to take advantage of the higher upload. Thanks in advance.

Hi there, we use a G36 gateway. Is there any way to see the log of website addresses being accessed? I couldn’t find it in the admin portal. The troubleshooting logs don’t seem to contain any web addresses.

After a brief power outage i have no internet. Both lights are green. I have reset the modem and confirmed with Xfinity it's activated and they can see it.

I own a G34 and when I try to connect a device with WPS that device always connects to the 2.4ghz frequency. How do I use the WPS function so that my device connects to the 5ghz wifi not the 2.4ghz.

how do you update this modem, where can you find the update files, because you can't update it inside the surfboard central app , the only reason I'm asking because the upload speed is good and the download speed is bad, we upgrade to 500 with cox, we had 250 before it was fine, sometimes it can disconnect, i had it for a week only.

I have several devices connected to my new g36 modem/router . my windows and generis devices are fine. My multiple ubuntu devices wont stay connected to the internet. My ubuntu devices are my most used devices. If I cant get reliable wifi to those devices this unit is oing back to amazon. Cat 5 connections are great. But wifi with ubuntu devices sucks. If I cant solve this problem by monday 10/29 this unit will be returned. I have no time to waste fixing your software issues. No help so far and you havevbterrible support system. I regret my purchaseT

I recently purchased a G36 with the intention of eliminating Comcast’s rental XB8 modem at $15 per month. Comcast recommended the G36 as a DOCSIS 3.1 cable compatible modem with download speeds up to 4 Gbps. I have 2 Gbps service from Comcast. I did the install of the G36 and I’m only getting 1.2 Gbps maximum wired out of this modem despite Comcast showing 2 Gbps coming out of their coax cable.I spoke to Arris Tech Support who have been very helpful and they told me my modem was not commissioned correctly by Comcast. Comcast field tech is trying to tell me that my Surfboard G36 is correctly commissioned for 2 Gbps. How can I prove to Comcast that the G36 hasn’t been commissioned correctly?