Wi-Fi Modems

My old Arris surfboard router/modem combo died and so I replaced it with the G34. With my old Arris surfboard I had my laptop setup with the windows DLNA media to share media files with my Samsung TV's in my house. Worked almost flawless in discovering the DLNA and playing videos. I activated my G34 via Xfinity and it’s been almost nothing but problems I've had to work through. I can connect to the internet and have eventually connected to smart lights and other discoverable items but the biggest issue is that my TV's no longer find the DLNA server to stream videos to my TV. It has to be a setting on the G34 somewhere but I don’t know what to change. Does it have something to do with IpV6 vs IpV4 or the UPnP? My firewall is off and everything is set up correctly on my laptop to share files.

I have a G36 I bought a little over two years ago that I use with Comcast. I haven't had any issues with the modem. The last 2 months I keep losing internet connection but still have the solid blue light. Only way to get internet back is to unplug and plug the power to the modem. This is getting ridiculous because there are some days I have to do this 5-6 times especially with my wife working from home. Anyone else having this issue. I hope I don’t have to replace this modem already.

How to change WiFi password

I have a G36 I bought a little over two years ago that I use with Comcast. I haven't had any issues with the modem. The last 2 months I keep losing internet connection but still have the solid blue light. Only way to get internet back is to unplug and plug the power to the modem. This is getting ridiculous because there are some days I have to do this 5-6 times especially with my wife working from home. Anyone else having this issue. I hope I don’t have to replace this modem already.

My Arris G34 has developed a problem where every 20 minutes or so I will no longer have internet access but the modem is still connected to the network. I am able to log into my ISP’s website using my cellphone’s mobile data to initiate a reboot of the device and after several minutes I will regain my internet connection. This problem is simultaneously occurring on both my PC which has a wired connection and phone which is connected through Wi-Fi. Looking at other similar posts, I see where it was recommended that I check the cable signal levels 3 times and provide information about my plan through my ISP. I am attaching all relevant information. My ISP is Cox. First data set: Second data set: Third data set: Cox internet plan: Wired speed test: Wi-Fi speed test through the Surfboard Central app: I’m including the message I got on my phone when the problem occurred: I’m also including the error message I got when the problem occurred while connected to the modem as I was collecting all

when i logged in before, it wanted the default “admin/password” combo. but now: 1: it redirects to a screen saying “please log in first” 2: it now wants an email that i used to set up the device. i was never prompted to make an email, so i have no email to use, save for the one i just made for this community post. (tried it any way, obviously didnt work) [[correction. i have an email, but no password and don’t know where to recover it. the app says a reset is needed, but then why the email?]] i would reset it, but simple resets tend to break things with me (i.e. im on my 6th re-install of windows) and would rather have that be a last resort. the android app does not connect either, whether by scanning the QR code, or wifi info, etc. i even turned off my VPN to be sure, and my desktop has an ethernet connection where i also turned off my VPN side question: is there a desktop app for the G34? i had a similar problem with an old netgear 2-in-1 i used to use and their Genie app just simpli

Just hooked up my new G34, connected to the internet and it worked perfect….for about 6 hours, then shut down. I unplugged it and waited about 5 minutes, plugged it back in. Nothing. Unplugged again and waited 10 minutes, meanwhile called my service provider to see if there was an outage in the area. No. Plugged back in and red light, then flashing lights, then flashing blue light, then blue light and I was connected. Now I’m not impressed if it only lasts 6 hours and has to be rebooted. I need it replaced as I work from home and getting dropped while logged into my team is not a good thing. Downtime costs me money. I’m thinking of buying something else and returning. It didn’t even come with a manual, so I have no idea what all the lights meant! so frustrated. Suggestions or ideas are welcome...please?

G34 has no internet and flashs blue.

I tried to login to access the web manager and follow the instructions on the quick guide. It says invalid user name or password when I type in the login information they provide.

How can I change the password from a string of numbers to something easier for me to remember? I have just plugged in a new G34-80A5-5G

I’ve had a Mesh system for three years. One of my routers shorted out and am wondering if it is wise to just buy another Mesh Router for $170 or the G34 for $180 which would replace everything however I still have one additional working router and the arris modem from my original mesh purpose. My main concern is I get great coverage with the Mesh in my 2 story house which is around 4000 sq ft. Is the G34 reliable enough for proper coverage as well? Thanks

Is the G54 modem/router a better device than a Xfinity XB8 gateway?

My new arris modem will not allow my hp photosmart printer to connect. My printer test result says I need to add the MAC address to the list if permitted devices for the wireless router. I did this repeatedly and it still will not connect. The printer identifies the network name, but refuses to accept the password. Help!

My G34, I purchased in Feb, has been terrible since April 2024 with Xfinity internet service. Constantly dropping signal for hours and slow download speeds, day and night. Had Xfinity tech put in their modem 7 days ago and issue was resolved. I defaulted my G34 and tried to re-install yesterday but no gateway connectivity at all now? Checked the community chats and there is a lot of issues with the G34 / G36 modems with Xfinity. Not happy as modem was around $ 200.00 on Amazon. Xfinity and Arris need to update their compatibility list as this is ridiculous.

Can you put the G54 in bridge mode on the app?

We just got fiber through Frontier. Can the SBG8300 be used as just a WiFi router?

I am looking to use the G54 with an eero. To do this I need to disable the router aspect of this device. How do I do that?

Replaced problem Motorola cable modem/router with G34 and was able to set it up ok. But when accessing the internet or even connecting to the router through the computer all connections or changing pages seem to hang for several seconds before connecting. Speeds seem ok then until changing websites or selecting an item in the router settings. I never had this issue before. Even connecting to my media server through the network seems to hang for several seconds.

how do i change modem password for accessing to my computer

How do I setup the 2.4 and 5.0 GHZ Networks on my SBG8300?

I have set up my Arris G34 modem. The 5G is working perfectly fine on my phone and laptop. My Amazon link cameras Sync Module needs to access the 2.4Ghz to operate, but doesn’t recognize the password. Can I establish a separate password for the 2.4? If so, how? Thanks, Lisa

I can’t login using the password that I just created when I did a hard reset to get to the pages to change my guest wifi passwords for security purposes. I have an Arris SBG8300 I did two hard resets now to try to solve it and it skips the username creation item and goes straight to the create a password and reenter password page which I completed. I then changed the name and passwords of my primary daily Wifis - but to access the guest wifi band pages - I need to login using the account info...On that side, it’s saying that I’m putting incorrect credentials (“admin” and my new password). I tried the new password from the initial steps, the new primary daily wifi password, and the number password on the back of router, I tried resetting the router again and doing it all again and no success….I validated they were all correct multiple times. Is there another username other than “admin”, perhaps? Thanks in advance!

This G36 is the worse modem I have ever owned. I’ve had it less than a week and it’s been nothing but issues. I want to go back to my old modem and router. ALL solutions for issues with the G36 seem to require complete reset of the modem/router and starting all over again. The mobile app is a steaming pile of junk. I can’t access the modem through my browser because it won’t accept my email login. Sorry but it’s my ONLY email. The solution is to reset everything and start over.

Using Xfinity & Arris G36 I’ve tried unsuccessfully to use this application several times and ways and I cannot get it to connect. I always get an error. Has anybody got G36 to work with Comcast Xfinity in 2024? i’ve been in software engineer for 18 years so I don’t think it’s my errors. I think it’s the app.

Hello Support. My G36 suddenly stopped working today. I will not reset after holding the reset button for >1 minute. The light changes from solid orange to flashing green and then repeats. Thank you for any assistance you can provide. It is still in warranty.