Wi-Fi Modems

I have a G 34 surfboard and I’m having major problems. The first one being it is saying that my Internet speed is lower than 100mbps. I have Dan several different speed test and they all come out the same. In addition to that I cannot get Wi-Fi connection on any of my devices like my printer and all my Apple products. Any assistance with this would be greatly appreciated thank you.

The web interface of my G54 is not loading devices so I’m not able to manage them. Any suggestions?

I recently made a purchase and would like to cancel the order as soon as possible. Order Number: 60169

problem with internet connection. Multiple time reset.call multiple times to Xfinity to fix. Technician has changed the cable and all connections. Finally had to get rental which work fine. Modem has problem and we replace or fix still warranty is good still October 2025

Hello, I recently got a G34 because I was fed up with Spectrums equipment, It is more stable but the signal isn't that great, so I did some research and purchased the Arris Surfboard pods SBX-AC1200P and SBX-1000P. I can not for the life of me get to the configuration page for the pods, I can connect to the one pod that I have for the wifi, but I can not log into, nor can I figure out how to change the pod name it shows up on my network as SURFboard-4F0A. When I had the spectrum pods they just made the signal stronger, and did not create another network, I am not sure if this is possible with these but I can even log into the address it tells me to goto http://192.168.100.254, which just redirects me to my modem, so idk what to do, or is there a better wifi extender, I would had to get spectrums stuff back lol

My phone is listed on the connected device page three times. I've tried forgetting the network and it still shows up as connected multiple times. Any cause for this?

I recently went on vacation and unplugged everything in the house before I left, WiFi modem included. As soon as I came home and plugged it back in, I have had nothing but issues. I only unplugged it from the electricity, not the cable. Prior to this, I have never had a problem. It shows that I am connected to my network, however it’s not working. I have Spectrum internet (the only option I have) and the issues are not coming from a lack of connection. There are no service outages. The third light on the modem is often off, which I’m sure is the issue, however I don’t know how to fix that. My warranty is up and I can’t call Arris for help without paying a ridiculous amount of money. I can’t even connect to the app to troubleshoot from there. I had a refurbished Arris product that did the same thing and was resolved when I bought a new product. Is that really what I have to do? Upgrade to a newer model? Help!

I just bought an Arris G34 cable modem, but my internet plan is only up to 300 mps. Can I still use this modem or is it not compatible with my internet speed/plan?

I'm trying to set up my modem but how do I access the setting so I can turn off parental control and the firewall setting because the customer service for my deco router says that they have to be off in order for everything to work. Can anybody help me? Is there an app I can download to turn them off because Im not able to contact the customer service for this modem due to them being closed. I have the SBG10

Hi everyone, I’m facing issues to access my network router's settings at 192.168.0.1. My Wi-Fi connection is stable, but I can’t reach the router’s admin page to make configuration changes. I’ve tried different browsers and cleared the cache, but the page still won’t load. I’ve also checked that the router is correctly connected and powered on. give me suggestions to solve my issuse .Thank you.

My browser cannot connect to some internet addresses. For example, using my HPg8 windows 10 (eundv's HP-455-G8's model is RTL8822CE),addressing www.bleepingcomputer.com,Firefox replies to me: "Hmm. We're having trouble finding that site.We can't connect to the server at www.bleepingcomputer.com.If you entered the right address, you can: Try again later Check your network connection Check that Firefox has permission to access the web (you might be connected but behind a firewall)" Try again later: this situation has existed since at least 11AUG24 Check your network connection AND Check that Firefox has permission to access the web: using my HPg8 windows 10, addressing www.yahoo.com, firefox replies to me: "We're building a new yahoo.com to show more of what's interesting to you. Yahoo HomeYahoo HomeSearch query News Finance Sports … <snipped for brevity> using Dell, ubuntu, firefox, eundv searched www.google.com for:1/ "how to flush dns cache arris sb10 router" Firefox replied with: a/

Hi everyone, I’m facing issues to access my network router's settings at 192.168.0.1. My Wi-Fi connection is stable, but I can’t reach the router’s admin page to make configuration changes. I’ve tried different browsers and cleared the cache, but the page still won’t load. I’ve also checked that the router is correctly connected and powered on. give me suggestions to solve my issuse .Thank you.

Hello. My older modem had an RJ11 plug to connect my landline to it since it runs on Comcast too. I got a converter on Amazon, but doesn’t work. I thinking there must be a specific connector to make this work? Any recommendations greatly appreciated.

I’m having an issue with my “other devices” … that operate on 2.4-Ghz. I purchased a WiFi repeater to enhance radio signals and nothing works. My Gateway Software isn’t there? Pasted Screen Text on my Surfboard says: System Software Version Software Image Name: { Edit: personal information} Firmware Version: { Edit: personal information} RDK-B-LLC:rdkb-20200207 SDK:N/A Wi-Fi Driver:N/A Can anyone point me in the right direction to download the WiFi software? Thanks in advance

After many years of owning the SBG7400AC2, I recently tried to use the USB port to have a shared folder easily accessible by everyone home for minor things like saving and sharing small files. I was able to connect a thumbdrive, set up the USB such that everyone access, as detailed on this very helpful page: https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG7400AC2-USB-Media-Sharing I have no trouble seeing all the folders on the drive on my macbook and windows computers, however, I am completely unable to write anything to it on my network. Does this modem not permit writing function to the USB drives?

G36 does not have WPS button

I have tried entering the security key and manually entering the SSID for 2.5Ghz and 5Ghz. I know this area is highly trafficked internet wise which is causing connectivity issues on other devices, but my Xbox just will not connect.

I just purchased a new g34. I am unable to connect the device to the internet. I see the g34 on my iPhone settings and Xfinity says they see the g34. However, my settings and Xfinity both say it is not connected to internet. How do I move forward?

How can I run a 2.5k setting on my guest network to hook up my home security cameras and keep the main setting at 5k on my G36?

I have the ability to connect to the wifi but there is no internet access, the apartment complex gave me this modem and said this was all i needed but idk what else to do to connect to it

When me and my roommate got our internet setup for the G34 on of the setup in the app requires your to make an account, in this process there was never a password asked to be setup, when this happened we couldn’t continue to login in to our router through the IP web address. Does anyone know how to maybe press a forgot password or outright change it or does anyone know what this password may be? We’ve already tried the router password and other passwords we could’ve used but didn’t and even just tried not using one nothing works.

I have Astound broadband with G36 modem. Issue is happening daily … Internet shows up to provider but no internet access. Logs show an DHCPv6 provision retry issue and I have to reboot the G36 to restore connectivity. I asked for a firmware update from Astound but they said they do not have one from Arris. Is there a fix or do I need to replace the box?

I purchased an arris surfboard g34 and had it set up and activated through Spectrum. I can't get the internet to connect. The message I get is connected but without internet on both lines. I called Spectrum and they said the modem is up and running fine on their end so they told me to contact you because perhaps the router is not connecting. Please help

When I try and download the Surfboard Central app on my PC it only shows my mobile devices available. How do I get SBC to recognize my PC?

I set up both 2G and 5G guest accounts on my SBG6950AC2 modem/router. However they are not shown/offered as Wi-Fi options. How do I get them to be made available?