Skip to main content

Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1661 Topics
A
The Many
Alex84The Many
asked in G34 | G36
g36 keeps losing internet but still has solid blue light

I have a G36 I bought a little over two years ago that I use with Comcast.  I haven't had any issues with the modem.  The last 2 months I keep losing internet connection but still have the solid blue light. Only way to get internet back is to unplug and plug the power to the modem. This is getting ridiculous because there are some days I have to do this 5-6 times especially with my wife working from home. Anyone else having this issue. I hope I don’t have to replace this modem already. 

1
S
Guardians of the Gateways
26 days ago
A
The Many
AmahursteThe Many
asked in G34 | G36
Arris G34 dropping internet, but remains connected to network (wired and wifi)

My Arris G34 has developed a problem where every 20 minutes or so I will no longer have internet access but the modem is still connected to the network. I am able to log into my ISP’s website using my cellphone’s mobile data to initiate a reboot of the device and after several minutes I will regain my internet connection. This problem is simultaneously occurring on both my PC which has a wired connection and phone which is connected through Wi-Fi. Looking at other similar posts, I see where it was recommended that I check the cable signal levels 3 times and provide information about my plan through my ISP. I am attaching all relevant information. My ISP is Cox.First data set:Second data set:Third data set:Cox internet plan:Wired speed test:Wi-Fi speed test through the Surfboard Central app: I’m including the message I got on my phone when the problem occurred: I’m also including the error message I got when the problem occurred while connected to the modem as I was collecting all the c

6
S
Guardians of the Gateways
26 days ago
A
The Many
Axel93The Many
asked in G34 | G36
Cannot sign in to gateway web portal on G34

when i logged in before, it wanted the default “admin/password” combo. but now:1: it redirects to a screen saying “please log in first”2: it now wants an email that i used to set up the device. i was never prompted to make an email, so i have no email to use, save for the one i just made for this community post. (tried it any way, obviously didnt work)[[correction. i have an email, but no password and don’t know where to recover it. the app says a reset is needed, but then why the email?]]i would reset it, but simple resets tend to break things with me (i.e. im on my 6th re-install of windows) and would rather have that be a last resort.the android app does not connect either, whether by scanning the QR code, or wifi info, etc. i even turned off my VPN to be sure, and my desktop has an ethernet connection where i also turned off my VPNside question: is there a desktop app for the G34? i had a similar problem with an old netgear 2-in-1 i used to use and their Genie app just simplified e

3
S
Guardians of the Gateways
26 days ago
D
The Many
Deb HallThe Many
asked in G34 | G36
New G34 Quits First Day

Just hooked up my new G34, connected to the internet and it worked perfect….for about 6 hours, then shut down. I unplugged it and waited about 5 minutes, plugged it back in. Nothing. Unplugged again and waited 10 minutes, meanwhile called my service provider to see if there was an outage in the area. No. Plugged back in and red light, then flashing lights, then flashing blue light, then blue light and I was connected. Now I’m not impressed if it only lasts 6 hours and has to be rebooted. I need it replaced as I work from home and getting dropped while logged into my team is not a good thing. Downtime costs me money. I’m thinking of buying something else and returning. It didn’t even come with a manual, so I have no idea what all the lights meant! so frustrated.  Suggestions or ideas are welcome...please?

5
S
Guardians of the Gateways
26 days ago
D
The Many
DiGiosiaThe Many
asked in G34 | G36
App won't connect/register the wifi router G34

App won't connect/register the wifi router for G34 

1
S
Guardians of the Gateways
27 days ago
J
The Many
josebeachamThe Many
asked in G34 | G36
No connection to ISP provider G34

G34 has no internet and flashs blue.

1
S
Guardians of the Gateways
27 days ago
D
The Many
Deb HallThe Many
asked in G34 | G36
How to change the wifi Password on G34

How can I change the password from a string of numbers to something easier for me to remember? I have just plugged in a new G34-80A5-5G

4
D
The Many
29 days ago
M
The Many
mdamianoThe Many
asked in G34 | G36
reacing Mesh with G34 because one of my routers shorted out

I’ve had a Mesh system for three years.   One of my routers shorted out and am wondering if it is wise to just buy another Mesh Router for $170 or the G34 for $180 which would replace everything however I still have one additional working router and the arris modem from my original mesh purpose.    My main concern is I get great coverage with the Mesh in my 2 story house which is around 4000 sq ft.     Is the G34 reliable enough for proper coverage as well?   Thanks 

1
S
Guardians of the Gateways
29 days ago
B
Ben14
asked in G54
Is the G54 modem/router a better device that a Xfinity XB8 gateway?

Is the G54 modem/router a better device than a Xfinity XB8 gateway?

1
S
Guardians of the Gateways
29 days ago
R
The Many
reevesp45The Many
asked in G34 | G36
Unable to connect the printer with arris G-34

My new arris modem will not allow my hp photosmart printer to connect. My printer test result says I need to add the MAC address to the list if permitted devices for the wireless router.  I did this repeatedly and it still will not connect.  The printer identifies the network name, but refuses to accept the password.  Help!

2
R
The Many
29 days ago
J
The Many
John15021The Many
asked in G34 | G36
Intermittent internet connection on G34

My G34, I purchased in Feb, has been terrible since April 2024 with Xfinity internet service. Constantly dropping signal for hours and slow download speeds, day and night. Had Xfinity tech put in their modem 7 days ago and issue was resolved. I defaulted my G34 and tried to re-install yesterday but no gateway connectivity at all now? Checked the community chats and there is a lot of issues with the G34 / G36 modems with Xfinity. Not happy as modem was around $ 200.00 on Amazon. Xfinity and Arris need to update their compatibility list as this is ridiculous. 

2
S
Guardians of the Gateways
30 days ago
B
Ben14
asked in G54
Can you put the G54 in bridge mode on the app on G54

Can you put the G54 in bridge mode on the app?

1
N
Rockstar!
30 days ago
D
The Many
dbowling90The Many
asked in SBG8300
SBG8300 Wi-Fi router with Fiber optics through frontier

We just got fiber through Frontier. Can the SBG8300 be used as just a WiFi router? 

1
N
Rockstar!
30 days ago
B
Ben14
asked in G54
Enable bridge mode on the G54

I am looking to use the G54 with an eero.  To do this I need to disable the router aspect of this device.  How do I do that?

1
N
Rockstar!
30 days ago
A
The Many
adsnellerThe Many
asked in G34 | G36
Slow connection to website with new G34

Replaced problem Motorola cable modem/router with G34 and was able to set it up ok. But when accessing the internet or even connecting to the router through the computer all connections or changing pages seem to hang for several seconds before connecting. Speeds seem ok then until changing websites or selecting an item in the router settings. I never had this issue before. Even connecting to my media server through the network seems to hang for several seconds.

1
S
Guardians of the Gateways
30 days ago
R
The Many
Rd56
asked in SBG10
SBG10 - ISP compatibility with Fiber cable

Sbg10 was purchased July 6. All the research was that Xfinity was cable. Tech told me today that it is fiber.I read on the aris page that the box was not returnable if opened. Can I return it?

1
N
Rockstar!
1 month ago
S
The Many
splineThe Many
asked in SBG8300
password change

how do i change modem password for accessing to my computer  

1
S
Guardians of the Gateways
1 month ago
T
The Many
TexJay66The Many
asked in SBG8300
Setting up 2.4 and 5.0 ghz on SBG8300

How do I setup the 2.4 and 5.0 GHZ Networks on my SBG8300?

1
S
Guardians of the Gateways
1 month ago
L
The Many
LisaABernardThe Many
asked in G34 | G36
Unable to connect link camera with 2.4g network on G34

I have set up my Arris G34 modem.  The 5G is working perfectly fine on my phone and laptop.  My Amazon link cameras Sync Module needs to access the 2.4Ghz to operate, but doesn’t recognize the password.  Can I establish a separate password for the 2.4?  If so, how? Thanks, Lisa

1
S
Guardians of the Gateways
1 month ago
H
The Many
HalpmeThe Many
asked in SBG8300
Changing guest passwords for SBG8300 Access

I can’t login using the password that I just created when I did a hard reset to get to the pages to change my guest wifi passwords for security purposes. I have an Arris SBG8300I did two hard resets now to try to solve it and it skips the username creation item and goes straight to the create a password and reenter password page which I completed. I then changed the name and passwords of my primary daily Wifis - but to access the guest wifi band pages - I need to login using the account info...On that side, it’s saying that I’m putting incorrect credentials (“admin” and my new password). I tried the new password from the initial steps, the new primary daily wifi password, and the number password on the back of router, I tried resetting the router again and doing it all again and no success….I validated they were all correct multiple times. Is there another username other than “admin”, perhaps?  Thanks in advance!

1
S
Guardians of the Gateways
1 month ago
J
The Many
jemmacThe Many
asked in G34 | G36
Unable to access the GUI web portal and SBC app on G34

This G36 is the worse modem I have ever owned. I’ve had it less than a week and it’s been nothing but issues. I want to go back to my old modem and router. ALL solutions for issues with the G36 seem to require complete reset of the modem/router and starting all over again. The mobile app is a steaming pile of junk. I can’t access the modem through my browser because it won’t accept my email login. Sorry but it’s my ONLY email. The solution is to reset everything and start over.

1
S
Guardians of the Gateways
1 month ago
M
The Many
mkaufmandevThe Many
asked in G34 | G36
unable to setup the SBC app on G36

Using Xfinity & Arris G36 I’ve tried unsuccessfully to use this application several times and ways and I cannot get it to connect. I always get an error. Has anybody got G36 to work with Comcast Xfinity in 2024?i’ve been in software engineer for 18 years so I don’t think it’s my errors. I think it’s the app.

1
S
Guardians of the Gateways
1 month ago
R
The Many
Richw14The Many
asked in G34 | G36
g34 not connecting to internet

New g34 has WiFi but no internet i double checked with my isp and modem is connected to them i tried resetting multiple times light is steady blue

3
G
The Many
1 month ago
D
The Many
daledesmaraisThe Many
asked in G34 | G36
No internet on G36

Hello Support. My G36 suddenly stopped working today. I will not reset after holding the reset button for >1 minute. The light changes from solid orange to flashing green and then repeats. Thank you for any assistance you can provide. It is still in warranty.

1
S
Guardians of the Gateways
1 month ago
J
The Many
jtotheb86The Many
asked in G34 | G36
No internet on G34

Solid blue light, able to log into Wi-Fi but says no internet.  internet provider confirms my modem is online.  accessed the gateway summary, connection, WAN shows an active IP address. please assist. 

3
S
Guardians of the Gateways
1 month ago
Terms & ConditionsCookie settings