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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1979 Topics
J
The Many
Jct14226The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
CANNOT LOG INTO SURFBOARD ON PHONE

I have been trying for hours now to activate the service for this modem. I followed all steps, download the app, set up the SSID, and it says that I successfully connected to the wireless gateway. When I go to the next page to login to the wireless gateway, an error message comes up saying “cannot connect to the wireless gateway.” When I try to click on the links for “Supported ARRIS devices” it just brings me to a blank page on this website. PLEASE HELP!!!

171
plemans
Juggernaut
M
The Many
MesaMikeThe Many
asked in SBG10
Daily reboot SBG10

Just installed a new PC,  Now I have to reboot every morning to get online.

204
plemans
Juggernaut
J
The Many
jamesmcampbell65The Many
asked in G34 | G36
How to disable router in G36 SURFboard modem/router combo for Mesh

Hi, I am attempting to set up a new Mesh wifi network in my three floor home.  We’re pushing 5,000 sq ft and finding dead spots in the basement (TV) and on the 2nd floor (far end of house), and the old wifi Netgear extender just isn’t stable or great.   I read online that I would need to disable the router function in my ARRIS G36 SURFboard cable modem/router combo first, then set-up bridge mode to connect it to a new Mesh network system.   Any directions or guidance on this process?   I don’t know how to disable the router function within my G36.   I appreciate any network expert advise, thank you.

413
plemans
Juggernaut
A
The Many
azreddogThe Many
asked in Wi-Fi Modems - General
connectivity

I have an android tv box that won't connect to my surfboard

152
plemans
Juggernaut
S
The Many
SkyeThe Many
asked in G34 | G36
Intermittent internet connection on G36

I purchased the G36 on October 10, 2023 for $276.87. For the last several weeks I have had incredible issues with connectivity.  I am an Xfinity customer and there are no issues known or reported in my area so that would tell me it is the modem.  This unacceptable for a piece of equipment that I’ve only had a little over a year.  I lose connectivity multiple times a day and I’m spending more time resetting/rebooting than I am working.  Is anyone else having these issues and can offer any effective solutions? Other than purchasing a new modem that is NOT an Arris.

421
plemans
Juggernaut
O
The Many
OvelopsThe Many
asked in G34 | G36
g36 drops xfinity internet randomly

Had my g36 for about 2 weeks now.  Worked fine during this period, but over last few days started dropping signal 1-3 times per day.  Xfinity says my signal is ok.  Quick reset of the modem and all is restored, but after reading some of the threads on this forum about the same issue with basically no resolution makes me worry that I should just return the device while I still can.  Thoughts?

554
plemans
Juggernaut
R
The Many
RidiculousThe Many
asked in G34 | G36
G36 is basically a intermittent internet connection

I wasted $350 on this modem/router and I will never buy an Arris again. There is a firmware update that is needed and Xfinity and Arris need to get their act together!! I work for Xfinity and the company has been buying modems from Arris for years!! So why is this issue with the G36 not being addressed!! I'm a technician and I even had a maintenance tech check the signals levels at my home and in the area and he said there is no issue. He said it's the firmware that needs to be updated on this modem. I want my $350 dollars refunded!!

1536
V
The Many
G
The Many
gakeesThe Many
asked in G18 | G20
QR Code on G20

when I scan the QR code on the bottom of my new G20 it says “no usable data found”.  Haven’t been able to connect to the internet however the G20 is showing as connected and secured in my settings. 

261
plemans
Juggernaut
N
The Many
NerdGirl253The Many
asked in G34 | G36
G34 MAC filtering doesn't load

I have the same issue this question describes: The topic is closed now. Just wondering whether anyone managed to solve the issue without resorting to starting from scratch.

714
S
Wi-Fi Warriors
F
The Many
FWPIIIThe Many
asked in SBG10
SBG10 Registration

looking to register new SBG10, keep getting model # ans serial number don’t match. I am copying them right off the box and materials included with the device.Thoughts? Support is not open on Sat and this modem is installed in a second home so I don’t have hands on access all the itme

271
S
Wi-Fi Warriors
W
The Many
Will GThe Many
asked in SBG10
SBG10 online light not illuminated

The online LED is not blinking on my AC1600 Wi-Fi 5. Tried unplugging and resetting. 

111
S
Wi-Fi Warriors
D
The Many
DlhurryThe Many
asked in G34 | G36
new G36 install with blue light flashing

G36 doesn't connect to internet.Tried power cycling s couple times.Can't find any help with xfinity app

515
plemans
Juggernaut
B
The Many
Barryin08759The Many
asked in SBG8300
how to connection Epson ET-2800 Printer on SBG8300

I am having problems with new Printer Epson ET-8300 it will not connect to the slower WiFi.any help?

202
plemans
Juggernaut
P
The Many
pasmokerThe Many
asked in G18 | G20
G20 - Slow speed internet connection

Not tech savvy. Purchased a G20 at the recommendation of Best Buy for gaming. I have a 600mbps plan. I'm only getting 6 download and 1 upload after swapping my previous router-modem. Talked to ISP and they're not sure. Is there a setting I need to change? I didn't see one on the website for the modem-router. Any help would be appreciated. Thanks. 

654
plemans
Juggernaut
D
The Many
DzaffutoThe Many
asked in G34 | G36
Surfboard app for the temporary home - G34

I have a Surfboard app for our internet modem at our permanent home. We just purchased a new arris modem for our temporary home and I can’t seem to open a new app because it recognizes the one I already have for a different modem. I have a different email address I can use but it won’t give me an option it just opens it up to the one I already have. 

524
plemans
Juggernaut
C
The Many
cpearsallThe Many
asked in Wi-Fi Modems - General
192.168.0.1 DOES NOT GO TO ADMIN PAGE ON ANY BROWSER onSBG6900-AC

Post after post after post says you cannot put 192.168.0.1 and get to the admin login page any more.  There used to be a Firefox work around and everyone keeps posting that as the solution.IT DOES NOT WORK.  No matter what browser I used including Safari IT WILL NOT WORK.Does ANYONE know how to login the modem as of today 12/29/2024?My modem is a SBG6900-AC but that doesn’t matter because based on the comments many different Arris modems are having the same problem.Unplugging it doesn’t work, factory resetting it doesn’t work.  NOTHING WORKS.And why isn’t Arris doing something about it.  Apparently no browser due to security reasons will let us log in to our modems because we have an old protocol or something.

18115
D
The Certified
O
The Many
OTK88The Many
asked in G34 | G36
HELP XB8 super fast vs G34 avg 400 mbs - 1200 gig plan experiencing slow speed

Hey Everyone! I need ypur HELP sticking to XFINITY.   i'm not technical enough to really understand all of this. Just enough to make myself dangerous. Here goes! Thank you in advance for anyone that can help walk me through this. You have no idea how grateful I will be. I am having major issues with xfinity. They are blaming my modems.For the reason, my download speeds are so slow. NETGEAR Night Hawk, NETGEAR C7000 2 and ARRIS G34. Slow download speeds. Ranging from 150 to max 350 ish.I had a 1000 gig plan. Just upgraded to 1200 because it was less expensive. Im in VERMONTI was told by a buddy of mine an independent contractor that xfinity and spectrum, both throttle down speeds to all other modems EXCEPT their own and or the 5 or 6.They have on their approved list on the website. Specifically the models on their site. I have been dealing with this issue for years now. Got in touch with xfinity, had a tech come out. Techs have been here at least 6 times in 7 years. They don't see any i

364
O
The Many
J
The Many
JoshPThe Many
asked in G34 | G36
Arris G34 2.5ghz not working

I bought this router/modem and got it connected with my internet provider, everything was fine until I noticed the 2.4ghz connection no longer had internet access. The 5ghz still works but I have electronics that need the 2.4ghz.

1075
S
The Many
L
The Certified
ltnThe Certified
asked in G34 | G36
Arris G34 Guest Wi-Fi Network Not Broadcasting

I recently purchased an Arris G34. The two home Wi-Fi networks are enabled to broadcast as well as the guest Wi-Fi network but the guest network isn’t broadcasting. I am unable to see it in any device. Any guidance would be appreciated.On what I don’t think is related, for some reason the primary home network kicks some of my devices out as having an incorrect password despite repeated attempts to re-enter while other devices accept the same exact password. I’m pretty sure they were correctly entered. The second home network doesn’t do that--so I just use the second home network as the primary. But just throwing it out in case someone thinks I have a defective device. 

412
S
Wi-Fi Warriors
D
The Many
dwreynoldsjrThe Many
asked in G34 | G36
GRE Tunnel through G36

How should the G36 be configured to pass a GRE Tunnel through the public IP address?

185
plemans
Juggernaut
M
The Many
MkolsterThe Many
asked in G54
some 2.4 Ghz devices won’t connect to G54

Some of my devices won’t connect to the WiFi. It allows me to select the SSID and password but won’t connect. My old router had specific channels for 2.4 and 5G so it didn’t have a problem. Any suggestions?

554
S
Wi-Fi Warriors
J
The Many
JalerinThe Many
asked in G54
G54 not showing connected devices

I have purchased the G54 and either on the app or the web interface is not showing the correct/all amount of devices.On the app, it is showing 5 connections simply called “Device”, all of them with a phone icon. Cross referencing the IP addresses from the web interface, only 4 of those IP addresses show up on both lists. The 5th IP address showing on the app is my personal computer.(The one I am using to look at the web interface) On the web interface, it is showing 4 devices connected, again with the 5th connection my app is reporting being the computer I am currently on. Not sure how the device I am accessing the web interface on doesn’t show up as connected. It is also consistently dropping my phones connection which does reflect on the web interface but not the app.THE ISSUE despite seeing either 4 or 5 connections here and there, is that I actually have 16 devices currently connected and working on my network. There are cameras that are not showing up that I need the ip address to

655
S
Wi-Fi Warriors
K
The Many
KmsoreThe Many
asked in SBG8300
where is SBG8300 manual?

where is SBG8300 manual?

642
S
Wi-Fi Warriors
D
The Many
DamonThe Many
asked in Wi-Fi Modems - General
help logging into SBG6900-AC

I have forgotten my username and password to access my router. I need access to the router. I have tried to reset it on the back of the modem to default. No luck

271
plemans
Juggernaut
0
The Many
0434burnThe Many
asked in SBG8300
ARRIS SBG8300 to connect Deco Wi-Fi mesh system

I’m considering purchasing the ARRIS SBG8300 modem/router, because I need to buy one with DOCSIS 3.1, and need to know if I can use a DECO Mesh Wi-Fi system with it?  I also need one with as many ethernet connections as possible, and this model has 4. I currently am using the ARRIS SVG2482AC, which has 4 ethernet outputs and it is DOCSIS 3.0, and my ISP say that I need to upgrade to 3.1.Thank you

261
plemans
Juggernaut
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