Wi-Fi Modems

I am unable to open some adult websites through my Arris G34 model modern but can access it through my mobile network. How to fix this security or parental setting issue?

I bought a G36 to run with Ethernet for home business reasons. Wi-Fi is activated, but I've still not understood how I can run the G36 using Ethernet only.I'm using Windows11 Pro.May I ask for help with this? I'm just going too fast.  Thank you 

I got a ARRIS G34 cable modem with WIFI.I had to remove the Surfboard app on my Samsung S25 ULTRA and reinstall it.having trouble connecting to it. I think it’s looking for the original log on info like G34-BF59-2 or G34-BF59-5G-2 and the numerical password. I have since changed the WIFI names and passwords.is it possible to change one back to the one of above settings and log back in with the app.or do i need to reset the entire modem…..why can’t they make it easy for people to connect the app to the modem.

 1.using the GUI interface, I can access the G18 display on my Windows 11 laptop.  How do I change the G18 password of the logon portion?2.I have the Surfboard Central app installed on my iphone, which lets me access the G18 display through the GUI interface option in HOME.  When I downloaded the Central app onto my iPad, why does the app go into activation mode, and fails with Wi-Fi Communication Failure - ERROR CODE: 0000-1614, when my iPad already has the wi-fi connection with the 5G SSID?

Can I add a network booster or mesh device to my existing router for better coverage in my home and does ARRIS have compatible equipment?

My door lock can only be connected to a 2.4G network and my router flips between the two modes and inadvertently kicking it off.  Comcast said that i can set this up. Can anyone send me video on how to do this? 

What is the power consumption for ARRIS SURFboard SBG10?I need the spec to determine what size battery backup power supply to use.

I have been experiencing intermittent internet outages and WIFI calls dropping.

I’m hoping someone here has experienced this or found a workaround. I recently installed an ARRIS Surfboard G18 (DOCSIS 3.1, Wi-Fi 6) on Astound / RCN, and I’m running into a serious issue where HTTPS / encrypted traffic is being blocked or flagged as “not secure.” Symptoms: Multiple devices (iPhone, computer) show “connection is not private” or certificate/privacy warnings Secure sites (HTTPS) intermittently fail or won’t load This happens across different browsers and devices, so it doesn’t appear to be device-specific  Important details: The G18 firmware forces app-only management via SURFboard Central The web UI (192.168.0.1) is locked and inaccessible The app does not expose system time / NTP, SSL inspection, or advanced firewall controls ISP (Astound/RCN) attempted reprovisioning and troubleshooting but could not resolve the issue

How to set up netgear extender to router g54 

I have a brand new G36, which I’ve finally managed to get it fully set up and working, and I want to change the password.Going through the web interface, it tells me to change the password in the app ( “WARNING: To keep your account password in sync, it is recommended to update it using the SURFboard® App rather than changing it here.” ). But according to this post you can’t change the password in the app.So how do I change the password in the app?

Where’s the password located on the DOCSIS 3.1

i have a G34 and I’m getting Serial Number and Model don’t match when i try to register it.

There has to be something to do about no knowing or forgetting a domain password right? Can I be manually reset. I really can't remember what it is.

I could not find anything on the Internet to help me with connecting older video devices and/or video call apps. It took me two weeks thinking it had to do with DOCSIS 3.1 and using a new cable modem Arris SURFBoard Model G36. I thought it was MAC Filtering issue since I had no issues with the old cable modem Netgear model C3700 especially with iPad using a random MAC address. I fixed it by using fixed MAC address, which is a security risk that I was willing to take. No problems with Netgear. Then after two weeks, I happened to look at Gateway | Firewall | IPv4 | “Firewall Security Level,” it was set to “Maximum Security High,” I stepped down to “Typical Security Medium” and viola, all my older devices started working. Set the cable modem at Connection | Wi-Fi | Mac Filtering to “Allow-All” for each channel until you get your list of devices and then change the sett

Tech. dept--Advice: Add “Block” to any device(s) not on MAC Filtering List similar to Netgear. It only showed “Allowed,’ “Allow-All” or “Deny” mode which the latter turns on the MAC Filtering to block all devices. This would be a nice feature so that I can see which devices not on the list tried to access our router. I like to name my devices on MAC Filtering list and it requires the name from the device — some device(s) do not have a device name like our Wi-Fi camera.Second, Arris Surfboard cable modem does not show local networks of all channels in my neighborhood so that I could select the best channel. Netgear cable modem does. If Arris Surfboard cable modem does have that feature, where is it.

ISP did update last night. Modem green light blinks slow than fast then turns blue. How to fix?

My internet usage all of a sudden increased exponentially and I’m not doing anything different. Cable Co. said that someone might have hacked into modem remotely. What are steps to eliminate this and get usage back to normal? I have an SBG10.

Like many other users, I’m getting Serial Number and Model don’t match. Does not instill a lot of faith in your company for me.

Invalid credentials  

SBG10 model my provider rebooted and still slow can I do anything to help?

I was having the same problem with my G36.  It has been very solid with the wi-fi connection from for the first 18 months.  Then 4 or 5 months ago, it started dropping connection frequently (several times an hour).  As I work from home, this was a huge inconvenience -- especially during meetings.Advice I recevied in another thread helped me to eventually minimize the issue. That other thread is closed, but the advise given was similar to above.  It was not the cable signal levels though. The link showed how to use the G36 to scan for every device using the 2.4Ghz bandwidth, and to try a less used channel.  Well, turns out there are 50 or 60 devices (mostly the various neighbors) all on that bandwidth.  I tried a lesser used channel, but that did not solve the issue.What did help minimize the issue was to switch my devices to the lesser used 5GHz channel.   This reduced the dropouts considerably.   However I have some old devices (squeezebox

I recently installed a Surfboard G34 wifi cable modem and it is losing connection multiple times a day. Sometimes it reboots itself and regains connection. Sometimes if I unplug it, it will restart and reconnect but it’s happening multiple times a day. I went through troubleshooting with Xfinity and they couldn’t identify anything remotely. They can send a tech out but they’re not sure if it’s an issue on their side. I’m trying to see if I can troubleshoot the device before having a tech come out. Can anyone help?

I have labeled all the devices and am wanting to look over and delete some.  Only 8 are showing on the list and I have more devices that that connected.  

I just purchased this G36 modem/router today and installed it. Went through all the nonsense on the app and on internet providers site. It worked for maybe 10 minutes and stopped. The app says it is offline, the light is flashing blue and devices are or were still connected to it via WiFi. It’s not connecting to the internet. I’ve restarted it several times and it goes right back to this.what’s the issue?