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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1924 Topics

JVRThe Many

.SBG8300 bridge mode and eero devices

I bought an SBG8300 to replace the cable provider modem. I also have an eero wifi network. I started having issues and was advised to place the 8300 in bridge mode. I did that and all hell broke loose as my eero network was no longer recognized. I had to disable bridge mode on the router before things started working again. Any thoughts would greatly be appreciated

936

1 month ago

cg021028The Many

asked in G34 | G36

Surfboard central app stuck on get started on G34

I’m trying to set up a new cable gateway but the app is stuck on the get started screen. If I disconnect the modem it will update to say it’s not connected. I’ve tried resetting it and restarting my phone Anyone experience this? Should I just use a browser to set it up?

G36 WIFI issue with DOCSIS 3.1

My S36 Wifi connection speed varies after DOCSIS3.1 support upgrade from Xfinity. My earthnet connection speed is very stable to 300 MB. I have both 5Ghz (most my apple devices such as MacBook Pro, Ipad AIr, Iphone, Mac Minis) and 2.4 Ghz connection (Brother printers). Is it possible to set up S36 to ccept DOCSIS 3.0 or do I need to ask Xfinity to support DOCSIS 3.0 only?

sroth7711The Many

Where do I find the password for my new cable modem/router

392

1 month ago

kstenzelThe Many

asked in G34 | G36

Network offline and ethernet is working on G34

ArrisG34. When trying to set up my Google nest system I get this notice….“Network is offline Make sure your wifi router is online and connected to your modem.If you recently factory reset your wifi router, you'll need to remove your network from the app. In the Home tab, tap the Wifi button. Go to Settings and factory reset your network.Make sure your wifi router is online and connected to your modem.If you recently factory reset your wifi router, you'll need to remove your network from the app. In the Home tab, tap the Wifi button. Go to Settings and factory reset your network.”I have factory reset the router numerous times. My signal from Ethernet cable to computer is perfect. When I contacted me ISP (Spectrum) they told me it appears that my network is turned off. The nest system was working perfectly a week ago but I was having trouble with bandwidth. That is when I reset the router and have had trouble since. Contacted Google and after hours of assistance told me it was t

424

1 month ago

JsparksesqThe Many

asked in G34 | G36

Wifi6 Protocol G34 - Intermittent internet connection on iPad while accessing Zoom.

Zoom keeps skipping and lagging on my I-pad Pro (latest generation) ever since I installed the new Arris G34. I was told by my IT department that the Wifi6 seems to be the issue. Anyone know how to disable the wifi6 either on the I-pad or router?

295

1 month ago

bluelight320The Many

asked in G34 | G36

Problems Connecting Devices to AR36 Arris Router

I’m not super techie or anything close to it but I do find it necessary to make this post. I have an Arris G36 Router that someone gave to me barely used. My ISP is xFinity and to get away from renting an xFinity router, I decided to replace it with the Arris G36.Every since I started utilizing the Arris G36, I have had a multitude of connection issues especially with my Explore Scientific weather station, an Epson ET-3850 printer, and (2) Linksys RE7000 Wi-Fi extenders. My passwords that were set up with the Arris router for the 2.4 GHz and 5 GHz haven’t changed but I am continually being notified that when I try to connect to the router that the passwords are wrong. I have tried everything that I possibly know how to connect and it is just not working. Currently, the Security Mode in the Arris G36 is set to “WPA2/WPA3 Mixed Personal (AES)” and I’m not sure if that has anything to do with connecting, nor do I know how to change it to something else.Can anyone help me with any of this

936

1 month ago

edburke313The Many

asked in SBG8300

SBG8300 - Unable to login the GUI web potal

For whatever reason my refurbished SGB8300 will not recognize the login password. I know it’s correct because I logged in every device in the house myself and now it won’t recognize it. I also cannot log into the admin page to reset things myself.So my thought is to hit the re-start button, lol. I just have no idea where te booklet that came with the unit is or if the reset will go to the “factory” settings or a “refurbished setting”. I was trying to chat with customer support but they wouldn’t recognize my unit, I guess a refurbished unit isn’t worthy of their attention. Any help is appreciated, Ed

444

1 month ago

perryboThe Many

asked in G34 | G36

G34 DDNS Dynamic DNS update issue

September 2024 I ended Dynamic DNS service from dyndns (seemingly no longer working) and set up my G34 DDNS settings correctly with https://freedns.afraid.org/ To confirm it was working, I manually set an incorrect address at freedns.Then I disconnected the G34 coax (simulating a network outage) and reconnected. After some time freedns showed the correct address so the DDNS update that ran after the cable network was restored must have worked.But now, November 2024, Comcast has apparently once again renumbered the network. freedns does not have the new address, but retains the address from September. I can reach a host inside the G34 local network (at a remote location) so I have discovered the newly assigned IP address from Comcast. But freedns does not have it, so DDNS updates are not arriving.Is it possible the November 2023 firmware update which broke port forwarding has minimized DDNS updates in some way?Please tell me how often DDNS updates are sent, after power up?

885

1 month ago

sroth7711The Many

asked in SBG10

wifi password for SBG10

Where do I find the password for my new Sbg10

331

1 month ago

mknewbyThe Many

asked in G18 | G20

Can't connect HP envy 45400 printer to new Arris router

Got a new router and now I can’t connect my HP ENVY 4500 printer. Is says something about adding the MAC address to the list of permitted devices for my wireless router? How do I access any information about my router?

251

1 month ago

jerx7The Many

asked in Wi-Fi Modems - General

cannot login 192.168.0.1. after factory reset,

‘password’ not accepted nor last 8 digits of s/n “user name or password invalid, please try again”MAC any browser, cleared cache cookies

603

1 month ago

hifidelnorteThe Many

asked in SBG8300

2.4ghz wifi appears briefly after rebooting but then disappears on SBG8300

I have followed all the instructions I can find on these boards and I contacted my ISP and they support the SBG 8300 and firmware is updated. I’m still having trouble getting wifi at 2.4Ghz. Nothing is connected, so there is no congestion. I’ve endabled/disabled and restarted mutliple times. I did a reset of the entire wifi on the modem. All without any luck. The 2.4ghz will appear briefly and then after a couple of seconds disappear.

262

1 month ago

Glen1961The Many

asked in G34 | G36

Security Camera Connectivity Issue on G34

I recently upgraded my WIFI Router/Cable Modem to an Arris Surfboard G34. It has been a challenge getting all my devices connected to say the least. I’m down to my last device. My Arlo security camera doesn’t seem to be recognizable using the G34. I’ve the Arlo instructions but I keep getting the same message no Arlo devices found on the network. It worked fine on the previous wifi router using the same procedure. The Arris manual gives instructions for computers and smart phones but not devices like this. I’m open to suggestions.

252

1 month ago

jetpack1The Many

asked in SBG8300

SBG8300 main WiFi won’t connect but guest WiFi will

I have a surfboard 8300. My main 2.4 ghz WiFi is not working but the guest one is. However only certain things will connect to the guest WiFi and some things won’t. When I try to log onto the web manager on 192.168.0.1 it says the server can’t be found. What setting got changed or corrupted?

201

1 month ago

Image360The Many

asked in G54

Unable to login the GUI web portal on G54

When I try to login remotely to my G54 from my office using the IP address 192.168.128.1 it takes me to the web gui for my office router instead of the g54. Is there another way to login remotely?

253

1 month ago

Samcgin75The Many

asked in SBG8300

name and password change on SBG8300

I'm getting an error entering in the IP address using chrome. Says my credentials are wrong and I'm using the wrong web browser.

1652

1 month ago

Jesus014The Many

asked in G54

how to split 2.4 and 5 g networks on the g54 arris

I’m having problems diving the networks 2.4 and 5 g I need to set up for cameras and I’m trying to do it in the app and I can’t find it anybody could help me

1004

1 month ago

JakebarryThe Many

asked in G34 | G36

Surf Board G34 bought on a base , unable to activate it

My Surf Board G34 is not responding to my Xfinity service. I bought this modem in a (military) Base exchange I can’t return it elsewhere. Could I ship and exchange for another one that works with my service?

242

1 month ago

aalmi8The Many

asked in G34 | G36

No internet connectivity

Can Xfinity push a SW batch to my G36 router that I personally own? I am having service issues ever few days and I have to restart my router to get the service back.

1136

1 month ago

theinvenntorThe Many

asked in G34 | G36

Surfboard G34 modem will assign IP correctly to any Apple computer

Today I have been trouble shooting for countless hours trying to figure out why my new G34 modem will not properly assign IPs to any of the Mac computers I have on my small network. All Macs get assigned an IP of 169.254.XXX.XXX and subnet mask of 255.255.0.0. Any PC I connect to the the network will get a proper IP of 192.168.0.XXX with a subnet mask of 255.255.255.0. I have tried to enter a manual 192 IP address for an Mac and it looks good but, will not work. All Wi-Fi connections to any Mac computer are assigned normal IP address of 192.168.0.XXX and work normally however. I have supported both Macs and PC as profession for over 40 years now and this one has me stumped and is by far the difficult thing I think I have ever come across in my life long IT support career. Also, I can access the web portal at 192.168.0.1 from a PC but, can not figure out how to log in to the page. I am using the email address I used with the SURFboardCentral app with the Wi-Fi access key on the modem bu

241

1 month ago

theinvenntorThe Many

asked in G34 | G36

G34 Modem Will activate but with a local address.

I just got a G34 Surfboard modem today. I had xfinity assist me on setup. I had mistankenally given them the WAN MAC address for activation. I was able to get to the modem to work but it had given me a local address of 169.xxx.xxx I corrected MAC this with xfinity but, still can not get anything but, a local IP address of 169. Because of this I can not asses the web admin page. I am using a Mac running Sonoma. I tired reseting my network, followed by a restart. This did not work to resolve this issue. I had tried reset of all caches as well with no success as well.

161

1 month ago

rams66The Many

asked in G54

G54 Surfboard Central app not showing connected devices

Recently purchased and successfully installed G54 modem/router via Xfinity. No issues and I was able to connect phones and laptop via wifi. But in the app I only see the one device as connected. Also in the web interface the device list is always showing as "loading". I tried uninstalling and reinstalling the app but did not resolve the issue. Please help.

653

1 month ago

Motohead-121The Many

asked in G18 | G20

got a new g20 modem and im trying to activate it without using a app

Trying to activate modem with using apps

JennThe Many

Is there anyway to update friends whare G 54 four the Arries?

341

1 month ago

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