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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1876 Topics

saady2sThe Many

Guest Network Secure on G34 Modem/Router?

Hello, I have enabled guest wifi network on my G34 Arris modem/router (2in1) . I read in documentation for this modem that its is seprate from my main network. However I don’t see any information other then enabling and disabling the guest network. Is the guest network is really separate from my main network? Is it secure , lets assume I will have stranger connecting to this guest network.

171

29 days ago

NateBThe Many

asked in G34 | G36

How to Set Up VPN on G36

How do you set up a VPN with a G36?

191

29 days ago

r1ckpr1m3The Certified

asked in G54

G54 weak WI-Fi range, dropped connections

I’m very disappointed with the performance of my G54 wi-fi signals all around. My house is only 1600 square feet. G54 is centrally located. My devices constantly drop connections while inside the house, my HomePods drop their ability to connect and need to be reset once a week, my video doorbell, which has a hub only 50 feet away from the router with a direct line of site reports a weak signal and eventually disconnects itself within a day of reconnecting. Im about to swear off Arris products for good but hoping that my unit is perhaps defective. Any ideas?

496

29 days ago

jadolfinoThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

SBG7600ac2 Slow Wifi

Cannot get faster that 50Mbps speeds from my SBG7600ac2 Wifi. Wired ports are at 600Mbps. Does anyone have any suggestions/Ideas.

4912

1 month ago

alpalmerThe Many

asked in G34 | G36

G36 -blocking scanner

I have just installed a G36 to replace an old Linksys. Everything is working fine except my vuescan scanning software. It cannot find my Canon MB5120. Everything else is the same. I have a Dell G15 computer running Windows 11. Everything up to date. Everything is the same except the router. I have other scanner software that finds the scanner and works fine. The author of the vuescan software says that the router is blocking access for the software but offered no additional help. I have a little knowledge and experience with computers but don’t know how to go about fixing this.

216

1 month ago

thenewhaThe Many

asked in G34 | G36

G36 Apple Device Workaround

So here’s a bit of weirdness. Just bought a G36 and everything seemed fine. I gave the “Primary Home” 2.4GHz and 5GHz SSID’s the same names and passwords as the old modem, so all my devices should all automatically connect without having to select a new network and enter passwords. Or so I thought. After a few minutes I realized all my PC’s and Ring devices were connected and sending/receiving data, but none of my Apple devices were. They showed as connected to the old (same as new) SSID names, but no data. This was simultaneous with my PC’s and Ring devices sending/receiving data. I tried forgetting the networks and re-entering passwords on the Apple devices, nothing worked. Out of desperation, I tried using the two “Guest” SSID’s and all the Apple devices connected with data. I honestly don’t know or understand why it worked, but it did. Just thought I’d share.

273

1 month ago

cullendale227The Many

asked in G34 | G36

how do i connect my tv's to the internet with G34

how do i connect my tv's to the internet and i have the G34 docsis 3.1 wi-fi cable modem

EricShultzThe Many

I have the G54 wifi/router and recently purchased the 2 pack of the mesh devices W121. Spent hours trying to get the W121 to work without success. Do I need to change a setting in the G54 unit to make this work? App keeps giving error codes which do not appear to provide answers.Please help.

264

1 month ago

Meellis6789The Certified

asked in SBG10

Smart Plug Connection Issues on sbg10

I am having issues connecting smart plugs to my 2.4 connection. I have tried absolutely every trick in the book. The plugs are two foot away from the router as I am trying to pair. There are minimal devices using the 2.4. Is it the router? Do I need a stronger router?!I know it’s not xfinity - when I used their router - the smart plugs connected just fine! I have xodo & geeni smart plugs and neither brands will work with this router! geeni smart plug specs

4912

1 month ago

BONDAM88The Many

asked in SBG8300

SBG8300 - Power off when wifi & ethernet being used

This is a new issue within the last few days, and was not an issue a week ago when using the router for the first time.When PC is connected to (and using) ethernet, and either the 2.4g or 5g Wifi channels are active, the modem eventually (within minutes) shuts off completely, forcing me to disconnect power and reconnect to reboot. When a device or multiple devices are using the Wifi channels, and no PC is using ethernet, things seemingly work fine.When PC is connected to (and using) ethernet while Wifi channels are disabled, things seemingly work fine.Repeated critical logs include: 72001011-DHCPv6 - Missing Required Option 2472001011-DHCPv6 - Missing Required Option 8272001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Nov 13 20:16:27 202472001015-DHCPv6 Failed - No Prefix Available72001014-DHCPv6 Failed - No Address AvailableAll Down/Upstream QAM Power levels and SNR readings look within normal ranges.There is one channel with 117 correctable codewords and 2132 u

349

1 month ago

bowksThe Many

asked in SBG10

My refurbished arris SBG10 modem/router from Amazon only works on 5g, the non 5g only gets about 10mps.

Is this covered in warranty/

web page access on G36

To get the wifi portal do you have to be using the wifi?

DtrudnakThe Many

I just purchased g36 and unable to download app. Says does not support my phone

6418

1 month ago

jemarshallThe Many

asked in G34 | G36

Add additional wifi modem to SBC - G36

I currently have an SBG7600 wifi modem in my SBC in a second home.I’m trying to set up a G36 in my main home through the app. When I try to add a device my G36 is not listed as a selection.Can anyone shed some light on this issue? Thank you

1 month ago

LAW123008The Many

asked in G34 | G36

First time activation on surfboard G34

Tried to register modem with internet provider and they said they couldn’t find it in their end and I needed to contact manufacturer. Saturday and can’t get on live chat. Is there anything else we should try on our end so we don’t have to wait for customers support until Monday?

271

1 month ago

RanishikawaThe Many

asked in G34 | G36

Problem with surfboard central and privacy settings - G34

Trying to install G34 modem. IPhone 15 ProMax, IOS 18.2. When at the “Grant access permission..”, I cannot find the App under Location settings to allow access. I find information under location networks but not to allow access. There is not an icon on my phone. I cannot get past this page to install the modem. The light on the modem is “flashing blue”. When I attempt to scan the code to download Surfboard Central, it opens the APP bet cannot get past ate allow access page to install the modem. Any help to install the APP would be of help.

141

1 month ago

jimmytThe Many

asked in G34 | G36

Extending G34 Wi-Fi to Garage Outbuilding

My garage is 160 feet away from my Arris G34 modem/Wi-Fi. I plan to run Cat6 inground cable from the G34 to the garage. What device would you recommend installing in the garage?

422

1 month ago

WhatJohnThe Many

asked in G34 | G36

New Surfboard G34 activation frustration

I just bought a surfboard g34 router/wifi gateway because my netgear modem died today after 14 years of faithful service. RIP I was able to get my surfboard activated with spectrum and my one desktop has internet. However, nothing else can get access to the internet through the surfboard. I was trying to use the app on my phone but it can’t connect to the internet through the router because the wifi network says “connected without internet”. I tried connecting my extra (home/guest) router to the surfboard via ethernet, and it doesn’t have internet either. But when I try to setup the router further, I open 192.168.0.1 on a browser and it asks for a login. I haven’t setup my login yet because the app on my phone can’t complete the setup. The app cant complete setup because it’s not online through the internet. Am I taking crazy pills? Why is only one device able to connect to the internet, and what can I do to complete the setup of my surfboard?

Pearson40The Many

How can I tell what the device is from the identification code on the connected device list?

151

1 month ago

decibel258The Many

asked in G34 | G36

G34 ligth not flashing when internet is out

My G34 works properly with no issues but when the interet from my ISP is offline the light does not blink. The first time my ISP had an outage that caused my internet to go offline the blue light blinked until service came back. This past weekend there were outages and the light did not blink at all. Today I removed the coaxial cable to move the modem and the light did not blink. Is it normal for the light to not blink when offline? It is my understanding that it should blink when there is no internet connection. The setting on my front panel is having light on at all times.

seggsc01The Many

I purchased the new G18 Docsis 3.1 Modem/Router Combination 48hrs ago. I downloaded Surboard Central on iphone. Connected brand new shielded Coaxial cable wire tightly with a pair of pliers, plugged in power to unit and ran Ethernet cable correctly. I had my ISP send a tech to my home to ensure my home pathway was clear from THEIR equipment signals. It is. After 27 unplug, plug back in sessions and 14 factory resets I still cannot get out into the internet. I ran 10 brand new Samsung Smart TV diagnostics and all come back saying unable to source internet. An Entire weekend with NO WIFI OR INTERNET!! I took it back to Walmart where I paid for it brand new, with tax almost $200usd I want a refund. This app Surfboard Central you refuse to genuinely make product installation “ plug n play” easy is costing you millions. I'm going to pay the extra $50 and get Netgears product. Then, I'm going to Trash the hell out of Arris on my social media to all my followers with a video to SHOW them the

601

1 month ago

marine-captain.comThe Many

asked in SBG10

can't access wordpress server on LAN using arris SBG10

I have a qnap server that runs wordpress, trying to access the wordpress content via my wan IP address.I have tryed using a port forward and port trigger on the cable modem but can’t get to the wordpress on the server.WAN address is 73.XXXXXwordpress server is 192.168.X.X , with port 80 connected directly to the second ethernet port on arris cable modem

1 month ago

JUMThe Many

asked in G34 | G36

G34 won’t connect to canon MX432

Unable to connect printer to modem. Asking for WPS button to be pressed. Modem does not have one. I’m in app and see that wps is enabled.

101

1 month ago

jmc9523XThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

New router/modem

The middle light on my new router modem is not on. All the other 4 lights are on. Xfinity tells me they are not getting a power signal. Help please.

131

1 month ago

Lightning McWinThe Many

asked in G34 | G36

Upload speed

Does the G34 supports the “Next Gen Tier” upload on Xfinity/Comcast? I am thinking of upgrading my plan to a gigabit to take advantage of the higher upload. Thanks in advance.

301

1 month ago

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