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Wi-Fi Modems

Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1469 Topics

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SavannahDanThe Many

asked in G34 | G36

mbkayneThe Many

asked in G34 | G36

Can someone please explain how to login to my Modem Arris Model G36 so I can see history?

Can someone please explain to me how to see my wifi history of sites visited?How do I log in and how do I see the sites visited?Please help.

26 days ago

Isracutz10The Many

asked in G34 | G36

Modem is not working and led light is amber on G34

I would like to claim warranty on my Arris g34. Mines messed up and I did everything to fix it. The light is stuck on amber and I hit the reset button but it’s not doing anything.

26 days ago

ZweiseeThe Many

asked in SBG8300

SBG8300 won’t connect to online and led light is flashing

I’m having trouble getting my router restarted. It stopped working today (blue light was flashing) so I did a hard reset according to what I found from arris online. It now won’t stop blinking blue which I think means the IP isn’t connected? I’ve tried resetting again but that still isn’t helping. Do I just need a new router?

26 days ago

Pross1983The Many

asked in G34 | G36

Hacking G34 modem

I need to know who is trying to hack my modem

27 days ago

LjarroyoThe Many

asked in G34 | G36

how to enable the bridge modem on g34

How to turn off the router portion on my Arros model number G 34

27 days ago

hallofffamerThe Many

asked in G34 | G36

Slow internet speed with G36

I recently bought the G36 and have been having issues with receiving my full plan speeds. I have 1gb speeds from xfinity. I would receive 1100+ mbps wired with their modem (xb7) but with the G36 if i get lucky it can pass 700.I contacted xfinity they said all is good on their end. Anyone have any tips to increase the speed if possible. Thanks

27 days ago

LoganKitchThe Many

asked in SBG8300

SBG8300 Not Broadcasting 2.4GHz band

I have a SBG8300 with a customized 5GHz and 2.4GHz band. My ISP is Sparklight and I am located in Arizona USA.The 5GHz band shows up on all my devices, but I can’t see the 2.4GHz band. I have tried multiple tablets, mobile phones, laptops, and my desktop computer. None of the devices can detect the 2.4GHz band.My internet speed is over 300mps upload and download (though I don’t think that would have any effect on the band broadcasting) and the 5GHz band connects perfectly to compatible devices. 2.4GHz is nowhere to be seen. I did use band steering previously, but we recently got a few devices that only use 2.4GHz. I turned off band steering and the 2.4GHz band isn’t detected by any device in any location inside or outside my house.I did everything I can think of to troubleshoot and nothing has worked.Two factory resets (each of these settings tried on each reset) Default 2.4GHz band and a custom 2.4GHz band with new SSID and password Guest 2.4 wifi also did not broadcast; default or cu

27 days ago

ScottyThe Many

asked in G54

Will the G54 support VPN? It looks like it currently doesn't!

To be honest I’m very disappointed so far with my G54, but mainly for one reason, no VPN. (Nothing wrong with speeds/channels/etc.) I want to protect my entire network, but several reviews I have found online say the G54 will not support a VPN (Example, NordVPN, ExpressVPN, etc.), nor do I find an example in the user guide. (which also happens to look like a recycled S33 guide), on how I might set one up.I do see a mention of VPN under IPV4 Maximum Security (see attached image), but have found nothing on how to set one up, if it is even possible. I’m seriously contemplating returning this product if I’m unable to setup a VPN, but I might have missed my return window, and this wasn’t a cheap product. How in 2024 would this not be supported?Will there be a firmware update that enables this feature? I would even pay a onetime fee to have a special firmware. Otherwise I would only suggest others to buy this if they don’t care about establishing a VPN on your router/modem (Gateway) setup.

27 days ago

trgomolakThe Many

asked in SBG8300

Light indicators on SurfBoard SBG8300

It appears I have a connection with solid green lights on front. Back light by ports is amber and blinking. We have normal internet service so assuming there is an issue with the router. I would like to know if there is a fix for this as none of our devices are working and cannot connect.

27 days ago

reneegavinThe Many

asked in G34 | G36

Bad latency and download speed-G34

Hello, Ever since hooking up this modem, my download and latency are very slow on my Mac. My Download is around 53 and my latency is at 41. The screen also freezes frequently during ZOOM meetings.

1 month ago

Vic PivThe Many

asked in G34 | G36

G34 with Xfinity - performance issues

All,I bough in December 2023 a new Arris G34 for my Xfinity 800Mbps service ( I replaced my SBG6580 after 12 years of service).A couple of issues:After I placed in production the G34, I checked the Software Version.It was Firmware Version:01.05.020.04.01.NCS. But after a few weeks, I noticed that my G34 is running “Firmware Version:01.04.028.01.01.NCS” . Is it normal for xFinity to downgrade the G34? I’m running Firefox 126.0 but I’m still getting the message on the G34 UI console - the version of Mozilla Firefox you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 63.0.3. For the past week, I have Internet connectivity issues ( 40% loss in Teams calls, my VPN client is keep disconnecting, the Verizon LTE Extender direct connected to the G34 LAN port can’t build the IPSEC tunnel , etc). In those moments, the G34 direct WEB UI access ( 192.168.0.1) can’t load completely and I can’t login to the modem to check the stats. The solu

1 month ago

BakradThe Many

asked in Wi-Fi Modems - General

Changing wifi name and password on SBG6580-G228

I changed the SSID and now I can’t find my internet😭 please help

1 month ago

l0st1The Many

asked in G34 | G36

Intermittent speed issues on G34

Recently upgraded to the G34(Cox ISP), ever since upgrading my internet speeds have drastically fluctuated. They will be around 500-600Mbps, and then drop and stay around 30Mbps.I experience the speed Issues on my Phone, Work PC and Personal PC. I’ve speedtested both PCs and both experience the same speed fluctuations. I’ve done the standard troubleshooting of power cycling, and reconnecting all cables. I’ve tried both Wifi and Ethernet connections both experience same speed fluctuations.I’ve spoken with Cox and they don’t see any issues with the signal/service they are sending.Tried checking the Modem settings through the App which is not super useful. I haven’t changed any of the security settings or anything, so they are all stock at this point.Any thoughts or advice would be much appreciated

1 month ago

dalejoelThe Many

asked in G34 | G36

G36 not playing nice with Asustor NAS

I recently upgraded to the Arris G36 and my WiiM streamer can not see the NAS DLNA anymore. I used DLNA to stream from my Asustor 5202T NAS to my WiiM streamer on the old router. The Asustor NAS has plex, emby, and its own DLNA and separate UpNP servers running. These always showed up on my WiiM and even my Heos device prior to switching to the G36. I know DLNA is not being blocked overall because I turn DLNA on for my laptop, which is on WiFi and it will show up on the WiiM. Also the Emby client and the Plex client are able to connect through their own protocols to the servers on the NAS. This leads me to believe the G36 is somehow blocking the Asustor NAS for DLNA/UPnP but not servers from other devices. I am hoping this community can help me out. Steps I’ve tried: enabling UPnP on the router turning off the firewalls on the router turning off security to open the network But at the end of the day it seems to be some special problem between DLNA of just the NAS and the G36.

1 month ago

Ljcrown777The Many

asked in G34 | G36

Connecting VoIP phone with G34

I have a VoIP phone line that I need to connect to the Arris Surfboard G34 but there is no where to plug it into. How do I connect the VoIP to the Arris

1 month ago

LordVZlomkaThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

How to turn on AP mode on SBG7600AC2

I have Arris sbg7600ac2 and would like to use it for wireless only. How can I turn on AP mode?

1 month ago

rnc487The Many

asked in SBG8300

Is my computer's wrong location due to my modem (SBG8300)

So, in short, my desktop and laptop both think I’m located in Canada, but I’m actually in Pennsylvania. This has become a real pain when it comes to streaming and other websites requiring location info.I’ve tried to eliminate all other possible sources of the problem. I don’t have a VPN, and it doesn’t seem to be a software issue. I’ve spoken to support at Xfinity, Windows, and Google, and none of them can figure out the issue.I think it may be my SBG8300 modem, because I’ve taken my laptop to a relative’s house who has the exact same type of Xfinity internet, and lives only 15 minutes away, and when I connect to their wifi (without changing anything on my laptop), suddenly my location info is correct.I’ve also restored my modem to factory settings and still the issue persists. Any help in figuring this out will be very much appreciated! Thanks

1 month ago

Bluchill24The Many

asked in G34 | G36

blocked because of VPN on G34

Just recently when I try to make a bet on prize picks, getting blocked says my VPN is altering my geolocation

1 month ago

lbowmanThe Many

asked in Wi-Fi Modems - General

cannot login to customize wifi on SBG6700-AC

I have reset to factory settings on the router (192.168.0.1), I have used both ‘admin’ and my username with the wifi password, I have used both Chrome and Safari browers, I have deleted my cache and cookies, and NOTHING IS WORKING. And it’s maddening I cannot talk to an actual human….almost worth it to change routers all together

1 month ago

Owensbry90The Many

asked in SBG10

sgb10 showing all green lights but is not connected to the Internet

I connected my sgb10 as directed using the coaxial cable and power. All indicators show stable internet connection but when I hardwire with an ethernet cable to my desktop, I received no internet connection. Additionally, the Wi-Fi network is available but has no internet connection

1 month ago

SURFboard ModeratorGuardians of the Gateways

asked in G34 | G36

Unable to connect security camera on G34

Hi Team I have an optical name. I have a gap and need to connect to Feit Electric's 2.4Ghz security camera device. I have attempted to connect many times but to no avail, even though I tried to find my name on the wifi device. Thank you Team Tran Quang Could you help us with the product’s model number?

1 month ago

tjculcasiThe Many

asked in G34 | G36

Turn off MAC filtering to add the smart life APP on G36

I’m trying to add a Smart Life app gateway to my 2.4 network. It fails each time. The directions ask that I ensure MAC filtering is turned off. How do I turn MAC filtering off? When I sign in and navigate to it, my choices Allow, Deny & Allow All. None seem to work.

1 month ago

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