Wi-Fi Modems

I set up the modem and it worked well. I connected my TVs to it. But the connection didn’t reach to the far end of the house, so I set up an eero connected to the modem and then I set one up on the other side of my house. Since then, it has not been working, and any time you’re connected to the wifi, you cannot access anything without it popping up with something for Xfinity

Completed the setup, updated the password for the portal login in the process, and after reconnecting the new ssid’s, I am unable to log into the portal. I’ve done this twice. The first time, I figured I forgot the password, so I reset the device and went through the setup process a second time. This time, I’m confident the password is not the issue. 

How to disconnect 5G from modem

Here we go again. My Arris 1759 SBG10 won't connect to COX interweb. I have 5 solid green lights, did a factory reset, all lights still solid green. No internet. It worked great a year ago, I recently got a new contract with COX, now the beastie won't connect. Wifi works, just no internet. I'm wondering if the manual settings should be changed. Like maybe COX MAC address, etc.??? 

I’ve had the G20 modem for two months. It worked fine at first and then about a month ago there was one day where it was connecting and disconnecting intermittently for about 24 hours and then it resolved itself. It started happening again yesterday. I have unplugged and reset the modem at least five times. Everything seems to be fine with the signal. The light on the modem remains blue the whole time but every 30 seconds it disconnects and then reconnect again. It’s been doing this for hours. I’ve read in other places that this can be a common issue with the G20.  I’m not sure what to do.  

I just swapped out on old cable modem for a G36.  Everything seemed to be working the first few days. Then Spectrum internet went out in my area. Called Spectrum, they said everything was now fine on their end. Eventually the 5G network came back, but nothing connects to the 2.4 network. I have some items that can connect to 5G. I really don’t want to go through all the items connected to 2.4 and switch them over to 5G or replace them with items that work on 5G. What do I need to do?

I lose the 2.4 GHz only runs on two items 5 GHz runs on all other TV laptop. No problems have to reset modem. At least once every three days any help modem is only a year old

How do I change the password for one of my internets in my g36 arris modem 

Is there really no other option for support versus calling in? There is no email listed and the live chat function is never available. Kind of ridiculous for the amount of money we spend on the se products that we can’t get decent support aside from this function. 

Installed G54 a week or so ago.  Able to Launch Launch Web GUI from the Surfboard App, but get “Invalid login credentials, please try again” where Email Address is defaulted to my email address and Password is “supposed” to be the default password informed in the app.  Factory reset has been done and reconfig with ISP has been done.  There is no issue with internet connection. Need to access the Web GUI because there’s no external button on the Arris Router to connect an external device (ie. Wi-Fi Extender); the button is “in” the Web GUI application. Doesn’t seem to be a username/password issue because “user” did not set it up username/password; it’s defaulted and the Mobile apps informs the username/password to use?Seems the Web GUI login “invalid login credentials” issue has been an issue for 2+ years? What is the real problem and how to resolve?  Not sure how to proceed on my end without a clear explanation of the root cause of the problem? Please help?

I own a DOCSIS 3.1 gateway G34 with 1.04 firmware known for intermittent connectivity issues that are fixed by 1.05 firmware.  This device is on the Approved Device List from Breezeline.  1.05 has been out for 3 years and is stable.  However despite the DOCSIS mandate Breezeline customer service refuses to manually update the firmware saying any new firmware will be automatically pushed and my only solution is to ditch my gateway and rent ISP’s gateway and pay monthly rental fees.The connectivity drops predictably every few days, probably by algorithm to encourage me to rent their equipment.Do you see this behavior at Breezeline or other ISP?  Is there a tool to exam and document the connectivity issues are man-made by Breezeline?Is this a legitimate case to file a complaint with FCC or class action?

Hi there. I set up custom network names, but then had to reset the modem - causing the network names to revert back to the original names. However, the app still shows the custom network names - but everything else shows the originals. How can I get the app to revert back?

Hello,I have an Arris G54 Gateway that runs about 30 wired and WiFi devices through a managed switch. Everything is working well, but I am trying to add a new WiFi touchscreen that is supposed to connect to the existing connected internet interface device with a LAN IP for a security alarm system. The touchscreen firmware works via 2 connections: A basic WiFi connection to a SSID on the router and then a further connection to the interface device by inputting that device's IP into the touchscreen's settings.When I tried to connect the touchscreen to the G54, it would not connect to the Primary SSID but did connect to the Guest SSID. Once so connected, the touchscreen would not further connect to the internet interface device after putting in that device's IP address.The touchscreen support tech said the basic problem is that the touchscreen is an IoT device that cannot accept passwords with the special characters used for the Primary SSID, and is geneally incomp

I recently purchased a G36 Surfboard Wi-Fi Cable Modem to use with my Xfinity internet service.  Since I installed the modem, I have experienced multiple daily internet downtime.  Xfinity can not find any issues on their end.  Could something be wrong with the new modem?Sharon Cooper(Edited personal information) 

My ARRIS (G34) - Cable Modem Router Combo - Fast DOCSIS 3.1 Gigabit WiFi 6 (AX3000) reset itself back to it’s factor settings. I can’t login to change this. I tried to get the password reset to email what to do, but nothing is showing up. Ideas?

 Hello & Happy New Year,Xfinity is my in-home provider. I recently increased my internet plan to 1 Gig Plan, download speeds up to 1000 Mbps and Upload speeds up to 35MbpsThis increased seep requires me to replace a very old Arris. Numerous friends have recommended the G54 plus it’s compatible with Xfinity. Great!BUT. Arris said the G54 is designed for internet only and doesn’t support Xfinity Voice service. This model won’t work because it can’t carry voice signals and Xfinity doesn’t enable voice on it.Would someone knowledgeable please recommend a router/modem that equates to a Model G54 + Voice? Thank you.

How to change my WiFi password.

Connected new G20 modem/router and everything connects (TV for streaming, phone for internet use) but mobile calling over WiFi is not working. We have no phone service inside our house without WiFi calling. Mobile calling over WiFi works at neighbor’s house just fine. 

-Attempting to port forward/open port for purposes of creating a dedicated server to play a PC game with friends-Inputting physical IP address (acquired from canyouseeme and similar) at XX.XX.XXX.XXX returns invalid IP address-Inputting ipv4 address obtained from ipconfig check at XXX.XXX.X.X returns invalid ip address-Inbound port range set for 8211 to 8211-Local port range same-Format is UDP

Since installing the  Arris Model NVG4438 router MagicJack cannot receive or make calls.  Any ideas on how to make it work?  Thanks.  Tim

I solved this issue after continued research on the internet but after hours and hours of resetting and restoring the brand new modem as advised by the surfboard chat techs. I am not good at computers at all but do know enough to follow instructions if the correct ones are given. I kept saying to the techs I felt it was just something on the modem not clicked on (or off!) but that dialogue was ignored. Too long of a story so to cut to the chase for someone else who might have this issue with their new Arris modem:Setup new modem and connected with my internet provider and everything worked and streamed just fine except calling over WiFi. Our house has a lot of trees in a rural area so we do not have cell phone service without WiFi. I knew it was the modem that was not allowing the calling over WiFi as I went to a neighbor’s home, was on their WiFi, and could make a call no problem. Thus, not my phone or my internet provider’s issue. Tech support ignored me when I told them th

Howdy,      I use FileZilla for work and I work remotely. My company and internet provider cannot help me. Any ideas what could be blocking access? I’m using the Surfboard SBG8300.     All FileZilla says is Connecting to < SERVER NAME >, then < Connection timed out after 20 seconds of inactivity > followed by < Could not connect to server >     However, if I change my wifi to my iPhone Personal Hotspot, it connects very fast so I know my credentials are correct.      I hope you can help, I’ve been struggling with this (off and on) for over a year.Later

What android app do I need for the SBG8300?

QR code on device not working for set up

Hello,I reset my modem/router (instead of unplugging it) because my ring doorbell was offline and refused to reconnect. It reset to the original name and password. I need the site and steps to create my original wifi name and password, please.