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Cable modems with built-in Wi-Fi router

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GeraldThe Many

asked in Wi-Fi Modems - General

How can I disable bridge mode with only one router SBG6580

I recently put my SBG6580 modem in bridge mode by accident and I only have one modem how can I disable it without an hardwired connection.

403

27 days ago

AndyAyyThe Many

asked in G18 | G20

Inconsistent website access with G20

Hi all,I purchased a Surfboard G20 to utilize DOCSIS 3.1 from Xfinity, but it’s been nothing but headache so far. After connecting it and activating via the Xfinity App, I’m only able to access specific URLs. Notably, any Google domain (like Youtube or Gmail) as well as wikipedia. No other websites will load at all. I called Arris support and they said it was corrupted firmware and had me exchange the modem/router at the place I purchased it. I did so, and the replacement has the same exact behavior. I spent 4 hours on Xfinitys tech support chat, and they have no idea what the cause could be. I suspect it’s some kind of DNS problem, but I’m not savvy enough to be able to isolate it further. A windows 10, Linux, Android, and ChromeOS device all share this behavior so I’m absolutely sure it’s not specific to any device. If it helps, here’s the output of an ipconfig:Ethernet adapter Ethernet:

801

27 days ago

BadGaskets350The Many

asked in SBG10

cannot connect SBC app to SBG10

I have tried seemingly all options to connect my old SBG10 to the Surfboard app. Previously only managed with PC login. I keep getting error 0000-1900. I've done a complete factory reset of the device (twice) and it did the usual firmware update on the device. I tried setting up the device via the app, scanning the QR code to input the password. No success. So I set it up manually on the PC and set the password to at least 8 digit, with caps, lowers, numbers, and symbols to meet the apps criteria. Still no luck. I am certain I am selecting the right device (SBG10), I am certain I have selected the right option (device already set up), I am certain I've typed in the right log in password (probably 15 times at this point). I've granted full permissions as the requests came in. The Android device is literally 5 feet from the router. And again I've done two factory resets on this router device.The Android device the App is on is connected ONLY to this router (via the default network name

262

27 days ago

SheilaMThe Many

asked in G34 | G36

Can't connect HP LaserJet Pro M402dw printer to G36

UPDATE: Pls disregard. I was able to ferret out how to get my printer to connect to the router using steps via the ‘192.168.0.1’ login on my browser. Success!==============What am I not doing?My printer is still reading the old service provider’s modem and I can’t seem to access what I need to in order to connect/change the settings to the new SURFboard G36.When searching for answers on the Arris website, I also tried registering my G36 during steps and Arris cannot match the serial number. Of course it’s the weekend and the Comm website is difficult for me to navigate to find the appropriate tech-support chat to fix this.So what do I need to do now to get my printer working and the G36 and printer to recognize each other? I can go without my printer over the weekend, but come Monday, it’ll be hairy.I don’t own a smartphone or other device, but have to connect printer to router on a desktop (Mac mini). My HP M402dw does not have a touchscreen.May I have some help, please? TIA

401

28 days ago

dwreynoldsjrThe Many

asked in G34 | G36

G36 Slow Internet Speed on Spectrum 600mbps service

I’m looking for a solution to this problem:With a 1gb ethernet harwired connection to the G36 router/modem the maximum speed observed on a 600mbps Spectrum account is 150mbps download/20mbps upload.The G36 has been provisioned by Spectrum 4 times. Spectrum techs have been onsite and verified the integrity of the coax services up to the modem.

311

28 days ago

Westen2010The Many

asked in Wi-Fi Modems - General

SBG6900-AC. network icon blinking

The internet won’t connect and the icon for network is blinking.

191

30 days ago

LauraThe Many

asked in G34 | G36

Is the G36 capable of monitoring data usage per device?

Is the G36 capable of monitoring data usage per device?My data usage is escalating with no known reason.

142

30 days ago

dkelsea1The Many

asked in SBG8300

Arris SURFBoard sbg8300 upload Limit

Can the Arris surfboard sbg8300 set a limit of upload amount. Limit to 2GB per 24 hrs.?

215

1 month ago

kam321The Many

asked in G34 | G36

g36 router only wifi no ethernet connection

This router was working fine but now only gives WiFi connection and not Ethernet even when computer is hard wiredthoughts to resolve?thanks all

653

1 month ago

bhannahs55The Many

asked in G34 | G36

Can't connect to Wi-Fi on G34

I just installed this G34 through xfinity & it says I’m online but I can’t connect to wifi. What do I need to do?

792

1 month ago

JayfloThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

sbg6950Ac2 - no internet, ISP activated the modem.

I called xfinity they said modem is offline i have also connected to the cable the lights are on and they can't get no signal please help

VjordaiThe Many

AX 3000 - short life? Xfinity has been to my house twice, replaced all the lines, tested the signal, and isolated the modem as the problem. I have 2G service. Service is intermittent, extremely slow, some apps won’t even load. Anything else I should look at before I junk this? Pretty disappointed, really unhappy to be spring g for another modem.

264

1 month ago

jlightNBThe Certified

asked in G34 | G36

G36 ethernet download speed is slow

I have been using Xfinity’s 1.2 Gigabit plan for about 5 months. I was using this with a Netgear C7100V, but as it maxes out at 800Mbps and I no longer get voice service from Xfinity I upgraded to a Arris G36 about a month ago.My office PC is connected to the G36 via a unmanaged gigabit switch. When I ran speed tests with my Netgear gateway I used to consistently get download speeds around 800Mbps. (My history shows 795-817 Mbps). Since upgrading I’ve consistently been getting under 500 Mbps. (My history shows I once got 641, but on average it’s 450-460mbps). Since I’m going through a gigabit switch connected to one of the gigabit ports on the G36 I’m expecting to get closer to 950Gbps. Based on similar posts I’ve checked a number of different settings but can’t seem to find anything wrong. Can anyone tell me why I’m not getting the expected speed? It seems odd that I purchased a newer, faster gateway to only get slower service.I’m using the same cables and hardware that I used with

906

1 month ago

SrTrekkerThe Many

asked in Wi-Fi Modems - General

Is DOCSIS 3.1 Allergic to Wifi & Voice Combo?

Is the lack of a DOCSIS 3.1 Modem-Router combo product with Wifi & Voice 1) an Arris marketing decision, i.e., too small of a market, 2) an Xfinity compatibility issue, or 3) an engineering task to great to integrate the features within 3.1?

111

1 month ago

SmashquistThe Certified

asked in G54

G54 can't connect to internet

My G54 worked fine for few months now it's flashing green light and won't connect to internet. ISP says it's the modem. It's pretty much brand new.

Tofic123The Many

Is my G 34 a modem router combo

312

1 month ago

Teresa KalbThe Many

asked in G34 | G36

mediacom - No internet connection

Did the self connect from the app. Still no internet or wi fi. When I log into modem it shows connected. Wi fi is connected, no internet on phone

241

1 month ago

PennycThe Many

asked in G18 | G20

No Internet connection on G18

G18 connection not working

151

1 month ago

PennycThe Many

asked in G18 | G20

Internet not connecting

New modem is not connecting to internet

311

1 month ago

Tofic123The Many

asked in G34 | G36

question if i have a combo modem router - G34

Is my G34 a modem or a modem / router combo

251

1 month ago

SnntaylorThe Many

asked in SBG8300

Range of SBG8300, Wi-Fi disconnects on Ring camera

We just bought and hooked up a SBG8300. It seems like the range is terrible. We’re trying to hook up our Ring cameras around our yard, which worked fine before, and they keep disconnecting and saying they have no signal. Is it the range, or is there something else going on with it? Ideas?

294

1 month ago

Mark E MartinThe Many

asked in G34 | G36

G34 trying 192.168.0.1 does not work

When I enter 192.168.0.1, my browser starts to be redirected to a site.I get the message below is what is the URL I am being redirected to so I can enter it in Windows internet option in the control panel?“we could not verify the certificate: reason = untrusted” Mark

744

1 month ago

muath194The Many

asked in SBG10

How do I connect my SBG10 to the internet using ethernet?

Hi! I have just moved to a new apartment, and do not have any coax outlets--I only have ethernet. I had bought an SBG10 (modem/router combo) before I moved in, but now I’m not sure if I can connect it to the internet using ethernet. The outlet in the apartment gives my laptop access to the internet (with an ethernet cable), but not my SBG10. Any help would be appreciated! Thanks!

292

1 month ago

Coleman CarterThe Many

asked in G34 | G36

G34 Warranty Registration

G34 warranty registration

241

1 month ago

grandmelThe Many

asked in G34 | G36

Trying to Activate G34 with Breezeline

I am trying to activate my arris surfboard G34. It is connected to Internet cable and electric (overnight)My provider (Breezeline) said wifi is definitely being supplied to my cable. Breezeline said I need to have Arris activate the surfboard G34 modem. I got as far as create new account (selected user name, email and password)I can’t figure out what to do next to activate the modem. I have been working with provider for 3 days and today they said Arris has to activate the modem. Please helpMelanie Preisendanz[edit: removed personal information]PS Do I need to do something to activate the Arris Surfboard warranty

293

1 month ago

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