Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1470 Topics

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The Many
viwinwinThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Intermittent WiFi Disconnections SBG7600AC2

For the past week, the wifi has been terrible. Our phones/iPads keep disconnecting. All our smart home devices are fine and any hard-wired/ethernet-connected devices work just fine. Both of the wifi symbols (bottom two) on the device blink constantly. When I check Xfinity it says service/connection is fine. I’ve done multiple hard resets and still no change. The disconnect is random, too. Sometimes when I restart a device it will connect to the wifi, work for a bit, but then cut out. Other times no matter how many times I restart the device, it won’t connect to the wifi (prompts me for wifi password, which it then says is wrong when it isn’t). Any help/advice would be greatly appreciated. Thank you.

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V
The Many
17 days ago
M
The Many
MSalonThe Many
asked in SBG10

connection for AT&T mobile device with SBG10

I am trying to connect my Surfboard SBG10 to my AT&T Netgear mobile device 

5
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Guardians of the Gateways
18 days ago
T
The Many
Trivius1The Many
asked in G34 | G36

WD MyBook Live keeps being removed from LG WebTV - G36

I keep having an issue with my WD MyBook Live being seen/accessible on my LG WebTV within the Photo and Video display area of the TV. I do notice that when the G36 is rebooting while I have the Photo and Video display up on the TV the WD MyBook live will display on the TV and I can access it for a short period of time, however it will then disappear and reappear again until the G36 has completed its reboot process. It seems to me that there is likely a setting of some kind that is causing this behavior to occur.  I have played around with the settings and reset the unit several times, but I cannot track down the relevant settings and would appreciate help on what the likely cause is? Also to note, there was one time a several months back that the WD MyBook Live showed up for about 1-month without interruption before all together disappearing again, (I have no idea what cause this change either way.) My connection plan uses Xfinity high-speed into my G36, the WD MyBook is connected to a

3
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Guardians of the Gateways
18 days ago
B
The Many
BobbyeThe Many
asked in SBG8300

How do I use an SBG8300 as a router only?

Hello. I have spectrum internet rated at 300 Mbps upload and download, “symmetrical speeds” as they would say. The SBG8300 is on their list of compatible consumer-owned equipment. My equipment includes a SBG8300 that I own, and a modem (not currently plugged in) supplied by Spectrum. When just using the Spectrum modem, hard-wired to a gaming PC, speed tests show the provisioned download and upload speeds of ~300 Mbps.1. I currently have the SBG8300 setup connected to the DF cable, and an Ethernet cord connected between the SBG8300 and a gaming PC. Speed test shows 362 Mbps download and 11.01 Mbps upload, and was done from the hard-wired PC. WiFi connections to cellphones, Xbox, are a bit spotty, and I’m sometimes having issues with connectivity in online games on the PC.Spectrum techs have told me that the SBG8300 is not rated for “symmetrical speeds.” Is that true? It seems true… what could possibly be wrong here?2. To avoid utilizing Spectrum’s subscription based Router offering, and

1
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Guardians of the Gateways
18 days ago
A
The Many
andyemnem63The Many
asked in G34 | G36

G36 internet drops everyday. Force restart.

Every day I lose Internet and forced to reset the G36 and everyday I call my ISP and they say it's nothing with their service. Even go through troubleshooting steps of connecting via Ethernet, but it's getting tiring.Has anyone experienced this and is there a solution or am I just out $300? 

1
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Guardians of the Gateways
18 days ago
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The Many
SetterLoverThe Many
asked in G54

Integration of G54

Is it possible to integrate the G54 with the NETGEAR Orbi 970 mesh WiFi, and if so, how is it set up?

1
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Guardians of the Gateways
18 days ago
T
The Many
Teknia92The Many
asked in G34 | G36

In Surfboard central app, how can I see connected devices on secondary wifi network? Arris G36

I created a secondary 2.4ghz wifi ssid for my security cameras, roomba, etc. to connect to.  My devices are connecting, but I am unable to view a list of them while in the Surfboard APP.  The only way I can see them is to sign into the GUI interface.  What am I doing wrong?  

1
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Guardians of the Gateways
18 days ago
S
The Many
Sonak222The Many
asked in G34 | G36

Intermittent internet connection on g36 modem

I bought an Arris G36 surfboard modem and connected it to wow network. At times of the day the modem/router stays connected but Internet goes out I proceed to reset router and I get connection again. I have spoke to my ISP provider and they refreshed signals multiple times and have said their is no firmware update to be had. I even reset the gateway it helped some but it is now repeating this issue is my modem faulty what can I do?

1
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Guardians of the Gateways
18 days ago
L
The Many
LhuyettThe Many
asked in SBG8300

Surfboard SBG8300 ports for arlo security base station

Hello,Im having a hard time figuring out how to get arlo security base station to work. Arlo is telling me I need to open ports 80 and 443. I have done this but still having issues. I figured I cant be the only one who has went thru this. Thanks for any help provided. 

1
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Guardians of the Gateways
18 days ago
C
The Many
Charlie77The Many
asked in G34 | G36

Unable to activate the modem by Xfinity on surfboard g36

Trying to activate g36 on Xfinity. Asking for cm mac #. Instructions say to enter hfc mac number which is not recognized by Xfinity.

1
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Guardians of the Gateways
18 days ago
D
The Many
DreamingVoidThe Many
asked in G34 | G36

What keeps resetting ONLY the main WiFi password? G36

Every month or so, the “Primary Home” password resets to its default. The other networks and all other settings, including the admin login password, remain intact. Arris support blames Xfinity. Xfinity blames Arris. Will someone fix or replace my G36 already?!?!

1
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Guardians of the Gateways
19 days ago
S
The Many
SparkyinvermontmThe Many
asked in SBG8300

No WPS on SBG8300! trying to set up TP-LINK RE615X extender

We have a few dead spots so I bought the TP-Link RE615X- very popular on an online retailer. “works with any wi-fi router” “secure one touch connection (WPS)”  Well the surfboard doesn’t have a WPS button and the alternatives TP-Link gives aren’t working.Is there a way to access a WPS reset through the router software?Old geez, non-techie

2
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The Many
20 days ago
J
The Many
johnkennallyThe Many
asked in Wi-Fi Modems - General

Surboard 7580 shows i am in china and not north carolina

My surfboard router (7580) shows i am in HK/China and not North Carolina.  This started a couple of months ago.  I have unplugged and rebooted, but cannot solve this issue.  It is mostly evident when using a chrome browser.  However, if i go to any other location my devices do show North Carolina.  Is there a simple fix for this? 

2
J
The Many
20 days ago
M
The Many
Mark4christiThe Many
posted in G34 | G36

Unable to connect computer with G36-0625

I'm trying to connect my computer to my arris modem and it's not working.It ask me my network security key which is on the bottom of my modem[Edit: personal information]And my computer says that an incorrect security keyPlease help me connect to the internetAll my tvs are working 

2
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Guardians of the Gateways
20 days ago
J
The Many
jwoods27The Many
asked in G34 | G36

Having issues connecting to g36

I set up my g36 in my living and everything works in the living room but once leaving that room its like a dead zone and nothing is connecting and I dont know why 

1
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Guardians of the Gateways
20 days ago
T
The Many
TK1180The Many
asked in G34 | G36

changing Wi-Fi credentials

How do I rename the network

1
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Guardians of the Gateways
20 days ago
S
The Many
Sabrina22The Many
asked in G34 | G36

Disable SIP ALG on Aris G36

I was told in my job that the reason why I'm getting issues with staying connected to the company's phone system is the SIP ALG setting. Is this something that my Aris G36 has? If so, how can I disable it?

1
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Guardians of the Gateways
20 days ago
C
The Many
csnell02The Many
asked in Wi-Fi Modems - General

unable to connect Wi-Fi after setup the modem

Arris modem has all the blue lights lit up. Everything is plugged in correctly. No issues with my service provider. I cannot activate the modem to my service provider xfinity. Wifi will not connect after following all the steps.

1
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Guardians of the Gateways
20 days ago
D
The Many
dmohr6745The Many
asked in G54

Arris surfboard G54 - rebooting on its own

How can My modem reset to factory settings without me?  Xfinity said it wasn’t them and the modem might be malfunctioning.  The modem is less than 6 months installed.  Been having network issues ever since I connected it to Xfinity.  Thanks.

1
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Guardians of the Gateways
20 days ago
R
The Many
rayarnoldThe Many
asked in G34 | G36

LAN DNS Reverts to "Obtained Automatically" G34

I’m having an issue changing my IPv4 LAN DNS to “statically configured” on my G34 router.  When I change the setting and set the primary and secondary DNS servers, fill out the CAPTCHA, and then hit save settings, it appears to take.  After a couple of seconds, the screen refreshes and its back to “obtained automatically”.  The software image name is “Edited personal details” and the firmware version is “Edited personal details”.

5
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Guardians of the Gateways
23 days ago
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The Many
PhiloThe Many
asked in SBG8300

surfboard SBG8300- unable to login the GUI web portal

I reset the router. I want to create a username and password and access it. I’m able to connect to it with my laptop and it goes directly to login screen asking for my email and password. I’m not able  to get past this screen. I appreciate any suggestions.  btw, I’m using two different Surfboard routers in two locations. Can I control them both from the app?  

1
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Guardians of the Gateways
23 days ago
A
The Certified
abandon_gerundsThe Certified
asked in G54

Arris G54 DTIM Settings

So I’m at a loss….. I’m trying to locate the DTMI settings on the admin page for the Arris G54. But I’m not finding them anywhere. Am I just completely overlooking it?! thanks 

4
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Guardians of the Gateways
23 days ago
L
The Many
ladygraceThe Many
asked in SBG8300

ARRIS Surfboard SBG8300-RB no internet access

No connectivity issues until a big storm rolled through. My Alexa alarm went off in the morning and I couldn’t turn it off by talking to it so I went over to unplug and noticed it had no internet connection. When I got home later that day still no internet. I unplugged it for 30 seconds, nothing. Then again for 2 minutes and nothing. I noticed the lights never blinked or changed colors. They both are solid blue when plugged in, off when unplugged then right back to solid blue as soon as I plug it back in. I tried doing a hard reset and it won’t even respond to me pushing the reset button for 10 seconds or 30 seconds. Any ideas or suggestions appreciated! 

7
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Guardians of the Gateways
23 days ago
T
The Many
thenonc56The Many
asked in G34 | G36

G34 Port Forwarding

What exactly is a TOKEN when setting up DYNDNS and port forwarding?

1
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Guardians of the Gateways
24 days ago
L
The Many
lindsay62883The Many
asked in SBG8300

Unable to Add Device from surfboard app in Parental Controls - SBG8300

I am trying to set up Parental Controls through the SURFBoard Central App on my SBG8300. In My Experiences tab I have created a User Profile under Parental Control and when I move to +Add Device I see a selection of devices I can select.  When I select a device and click ADD DEVICE at the bottom it spools for a while and then clears the page, not adding the device.  It does this with every device on the list.  I cannot add any devices as it spools and then clears ever time.  Why is it spooling and what can I do to get a device added to the User Profile? 

6
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Guardians of the Gateways
24 days ago
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