G34 | G36

I recently got the G34 and it works well.  I need to move it from one side of the room to the other, and I wondered: do you need to ‘aim’ it.  Like does it have better wi-fi coverage emitting from the front (or sides), or is it omnidirectional?I was saying to my wife: if you are shopping for microphones, you can see the polar pattern of the directionality of a cardioid mic.  Is there any directionality to the wi-fi distribution of the G34?Thanks!

I use this motem/router with Cox Cable’s 1GB gigablast plan.  Every day my WiFi has been intermittently cutting out where I’ve had to unplug to reset the motem over and over again.  I’ve contacted the ISP, and they aren’t seeing any outages regarding signal drops, and are saying this must be a router issue.  How can I get this issue resolved?  Additionally, when it is working, my devices in the very next room are getting pretty lackluster MBPS download speeds.  In the middle of the night, the signal drops turn off my WiFi baby monitor which is a little unsettling.  Please let me know what I can do, as the ISP is saying this is undoubtedly a router issue.

Hello, I have an issue with my router that has been going on for about 1 week . We constantly lose our wifi and the router then will blink green . This happens about 6-10 times a day. My question is … Is there an update that needs to happen or is this non router related ? 

How do I change the password for the GUI interface or the  192.168.0.1/login.php site?

How do I delete old wifi networks from my router?

internet speeds are slow, under 100mbps, when i was using the spectrum modem and router, averaged over 300…what might I be doing wrong? 

I changed internet providers and had to switch to their modem. I want to turn my g36 into a network bridge  because I have like 60 wifi smart bulbs/devices that I desperately don't want to have to reconnect. It was a nightmare the first time. Well unfortunately I can't login to the app because it doesn't have internet, and the web access says the password I have saved is wrong. How do I login without resetting? The whole point is so I don't have to reconnect all my devices. 

I don’t seem to be able to have any service on my network visible with this device. I’ve tried port forwarding ports 80 and 443 for my website (doesn’t work). I’ve tried using DMZ (doesn’t work). I’ve tried forwarding different ports and giving myself a static ip address (doesn’t work). I’ve seen the other forum post talking about setting all local addresses for the DHCP server, I haven’t touched that at all. Should I just get a refund and get a different device?

I have tried all the things I can find and nothing is working to connect my HP printer to my G34. Thoughts?

My G36 is 1,500 miles away. The cellphone that had the Surfboard app on it went swimming. I have a new phone. Is there a way to re-establish admin control without going to the G36’s location? 

Give me a G36 latest firmware site that an  mso can request it from 

I have an Arris DOCSIS modem on ComcastSoftware Image Name:AR01.05.020.13_032624_735.NCS.20Model:G36The upload speed has been poor since I purchased the modem last year.  5-6 Mbps is typicalDownload speed is 700+ Mbps.   My previous rental modem from Comcast got around 300Mbps upload speed.   Comcast came out to check the connection & found no problems.   When the technician connected hist modem, he got about 320 Mbps upload. Do a need a replacement modem from Arris? 

New G34 from Amazon, the only page I can connect to is the router page, but the modem shows no issues and I can ping just fine. (Edited private information)

I am unable to open some adult websites through my Arris G34 model modern but can access it through my mobile network. How to fix this security or parental setting issue?

I bought a G36 to run with Ethernet for home business reasons. Wi-Fi is activated, but I've still not understood how I can run the G36 using Ethernet only.I'm using Windows11 Pro.May I ask for help with this? I'm just going too fast.  Thank you 

I got a ARRIS G34 cable modem with WIFI.I had to remove the Surfboard app on my Samsung S25 ULTRA and reinstall it.having trouble connecting to it. I think it’s looking for the original log on info like G34-BF59-2 or G34-BF59-5G-2 and the numerical password. I have since changed the WIFI names and passwords.is it possible to change one back to the one of above settings and log back in with the app.or do i need to reset the entire modem…..why can’t they make it easy for people to connect the app to the modem.

I have been experiencing intermittent internet outages and WIFI calls dropping.

I have a brand new G36, which I’ve finally managed to get it fully set up and working, and I want to change the password.Going through the web interface, it tells me to change the password in the app ( “WARNING: To keep your account password in sync, it is recommended to update it using the SURFboard® App rather than changing it here.” ). But according to this post you can’t change the password in the app.So how do I change the password in the app?

Where’s the password located on the DOCSIS 3.1

i have a G34 and I’m getting Serial Number and Model don’t match when i try to register it.

There has to be something to do about no knowing or forgetting a domain password right? Can I be manually reset. I really can't remember what it is.

I could not find anything on the Internet to help me with connecting older video devices and/or video call apps. It took me two weeks thinking it had to do with DOCSIS 3.1 and using a new cable modem Arris SURFBoard Model G36. I thought it was MAC Filtering issue since I had no issues with the old cable modem Netgear model C3700 especially with iPad using a random MAC address. I fixed it by using fixed MAC address, which is a security risk that I was willing to take. No problems with Netgear. Then after two weeks, I happened to look at Gateway | Firewall | IPv4 | “Firewall Security Level,” it was set to “Maximum Security High,” I stepped down to “Typical Security Medium” and viola, all my older devices started working. Set the cable modem at Connection | Wi-Fi | Mac Filtering to “Allow-All” for each channel until you get your list of devices and then change the sett

Tech. dept--Advice: Add “Block” to any device(s) not on MAC Filtering List similar to Netgear. It only showed “Allowed,’ “Allow-All” or “Deny” mode which the latter turns on the MAC Filtering to block all devices. This would be a nice feature so that I can see which devices not on the list tried to access our router. I like to name my devices on MAC Filtering list and it requires the name from the device — some device(s) do not have a device name like our Wi-Fi camera.Second, Arris Surfboard cable modem does not show local networks of all channels in my neighborhood so that I could select the best channel. Netgear cable modem does. If Arris Surfboard cable modem does have that feature, where is it.

Like many other users, I’m getting Serial Number and Model don’t match. Does not instill a lot of faith in your company for me.

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