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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1980 Topics
J
The Many
Jesus014The Many
asked in G54
how to split 2.4 and 5 g networks on the g54 arris

I’m having problems diving the networks 2.4 and 5 g I need to set up for cameras and I’m trying to do it in the app and I can’t find it anybody could help me   

1434
S
Wi-Fi Warriors
J
The Many
JakebarryThe Many
asked in G34 | G36
Surf Board G34 bought on a base , unable to activate it

My Surf Board G34 is not responding to my Xfinity service. I bought this modem in a (military) Base exchange I can’t return it elsewhere. Could I ship and exchange for another one that works with my service?

242
S
Wi-Fi Warriors
A
The Many
aalmi8The Many
asked in G34 | G36
No internet connectivity

Can Xfinity push a SW batch to my G36 router that I personally own? I am having service issues ever few days and I have to restart my router to get the service back. 

1356
A
The Many
T
The Many
theinvenntorThe Many
asked in G34 | G36
Surfboard G34 modem will assign IP correctly to any Apple computer

Today I have been trouble shooting for countless hours trying to figure out why my new G34 modem will not properly assign IPs to any of the Mac computers I have on my small network. All Macs get assigned an IP of 169.254.XXX.XXX and subnet mask of 255.255.0.0. Any PC I connect to the the network will get a proper IP of 192.168.0.XXX with a subnet mask of 255.255.255.0. I have tried to enter a manual 192 IP address for an Mac and it looks good but, will not work. All Wi-Fi connections to any Mac computer are assigned normal IP address of 192.168.0.XXX and work normally however. I have supported both Macs and PC as profession for over 40 years now and this one has me stumped and is by far the difficult thing I think I have ever come across in my life long IT support career. Also, I can access the web portal at 192.168.0.1 from a PC but, can not figure out how to log in to the page. I am using the email address I used with the SURFboardCentral app with the Wi-Fi access key on the modem bu

341
N
Rockstar!
T
The Many
theinvenntorThe Many
asked in G34 | G36
G34 Modem Will activate but with a local address.

I just got a G34 Surfboard modem today. I had xfinity assist me on setup. I had mistankenally given them the WAN MAC address for activation. I was able to get to the modem to work but it had given me a local address of 169.xxx.xxx I corrected MAC this with xfinity but, still can not get anything but, a local IP address of 169. Because of this I can not asses the web admin page. I am using a Mac running Sonoma. I tired reseting my network, followed by a restart. This did not work to resolve this issue. I had tried reset of all caches as well with no success as well. 

211
S
Wi-Fi Warriors
R
The Many
rams66The Many
asked in G54
G54 Surfboard Central app not showing connected devices

Recently purchased and successfully installed G54 modem/router via Xfinity. No issues and I was able to connect phones and laptop via wifi. But in the app I only see the one device as connected. Also in the web interface the device list is always showing as "loading". I tried uninstalling and reinstalling the app but did not resolve the issue. Please help.

713
S
Wi-Fi Warriors
M
The Many
Motohead-121The Many
asked in G18 | G20
got a new g20 modem and im trying to activate it without using a app

Trying to activate modem with using apps

701
plemans
Juggernaut
J
The Many
JennThe Many
asked in G54
update firmware G 54

Is there anyway to update friends whare G 54 four the Arries?

431
plemans
Juggernaut
J
The Many
Johnsjl1The Many
asked in SBG8300
sbg8300 - change Wi-Fi name/password

Just installed. How to change name and password to match my existing network which all of my devices connect to.  When I connect to my previous network, no internet

1261
plemans
Juggernaut
K
The Many
KakemanThe Many
asked in G34 | G36
g34 - Wi-Fi connected without internet

The g34 model I have is flashing blue the phones connected say connected without internet. The other devices say no connection unplugged and plugged multiple times cable internet provider they don't see it in the system is it fried?

531
plemans
Juggernaut
W
The Many
WizardOfGauzeThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Can SBG7400AC2 use Nord VPN

How or Can I use Nord VPN on my Router? Thanks. 

221
plemans
Juggernaut
A
The Many
AlexPad867The Many
asked in SBG8300
Arris SBG8300 - Unable to login the GUI web portal

I’m trying to change my nat type using the ip from my router but cannot log in. I've tried the wifi password, "password" and the password on the actual router but nothing works on the admin login page

421
plemans
Juggernaut
Z
The Many
Zi7ar21The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
How do I get a shell on my SBG7600AC2?

Hello. I am trying to get a shell on my SBG7600AC2, Bootcode Version 2.2.0.46, Hardware Version 2, Firmware Version 9.1.103AA78. I’m starting to love my previous modem (Actiontec Q1000) more, as it had a way to enable telnet and allowed me to use neat tools such as xdslctl to diagnose connectivity issues. Anyways, I have gone through all the web interface configuration pages and can find no such thing on my SBG7600AC2. I have searched the internet for results, apparently someone found there is a technician account with a password of the day. Unfortunately, I can’t seem to get any combination to work. I contacted my ISP but they said they don’t set anything and didn’t know what I was talking about. Does anyone have any ideas?

834
Z
The Many
A
The Many
Aaronhatch3The Many
asked in G34 | G36
Surboard G34 Constant Amber light

I had sparklight as my provider for a year and the G34 worked perfectly. I recently moved states and had to change my provider to Xfinity and now I can't connect to internet. Since moving into the Apartment, the G34 when I plug it in goes green for 1 second then turns Amber color and stays like that. I have no access to wifi or internet through it. Has anyone encountered this problem? 

696
A
The Many
S
The Many
SandyVThe Many
asked in G34 | G36
New Arris G34 app keeps giving error and cannot login to router to change wifi pw. I have finals- Plz Help

Hello, I just got my brand new Arris G34 Router and it has been a nightmare. I know it is working and had MAC activated with Sparklight, but when I dl the app to set up it errored and now will not allow me to change anything. I’ve reset router, reinstalled app and still same issue. It asks for my email and I never set a password.  I tried the generic logins and no luck. Tried login on bottom, still no luck. The bar code on bottom will not scan. I don’t know why they have set up this way but the manual instructions stink, the recommendations do not work, and they are closed by time I get home. I am 24 hrs away from returning this thing. I have always bought Arris and 1st issue. 

1304
S
The Many
A
The Many
Anatolii22800335The Many
asked in Wi-Fi Modems - General
No wifi internet on

Model:SBG7580-ACConnected wifi wire from another modem to use this device as a router. Met a problem that if I connect my device wired internet is working, but if I connect my device via wireless connection it's getting connected without ethernet connection.

441
plemans
Juggernaut
U
The Many
uncouple141The Many
asked in Wi-Fi Modems - General
make an app that is useful since connected device are not listing.

What about you make an app that’s useful? The current app doesn’t show connected devices. One has to connect to the web GUI to see the connected devices. Please hire someone competent to resolve the issue.  Best regards, Frustrated and disappointed Customer

111
plemans
Juggernaut
S
The Many
SjcraigThe Many
asked in G34 | G36
canon mg3620 connection failed on G36

Hi, I have the G36 router and I can’t get my printer (Canon MG3620) to connect. I’ve tried all the troubleshooting in my printer manual to no avail. Please help!

354
N
Rockstar!
N
The Many
njernsThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Password Reset on SBG7400AC2

Is there a way to reset the password on my Surfboard SBG7400AC2 without having to reset it to factory settings?  I did a reset years ago and ended up clearing information from the system that required us to have the company that set it up come back out and reset our systems.  So, I’m trying to avoid that since they’re no longer in business.  

681
S
Wi-Fi Warriors
V
The Many
Volcar21The Many
asked in Wi-Fi Modems - General
Modem and Router recommendation

Hi Folks,Our current ISP provider is Xfinity (2000Mbps service) and we are presently using their Modem/Router. We are considering replacing their unit by procuring one of our own modem and router in order to reduce our monthly bills. Consequently, we are using this medium to ascertain your assistance on what modem you would recommend as suitable for our application. Kindly note that we are interested in separate units i.e modem/router and which are wifi7 compatible.

305
plemans
Juggernaut
C
The Many
ChazandtrinaThe Many
asked in G18 | G20
Arris G20 rebooting on its own.

Anytime I reboot this modem it intermentantlly goes on and off for several days before it finally stays on. I effectively have no internet for days. Is there a solution?

966
plemans
Juggernaut
R
The Many
RogerRabbitThe Many
asked in G34 | G36
https not longer available to login to G36

Hello allI installed a G36 a few months ago and when I would use 192.168.0.1 to login into the router I would get a screen saying a secure https connection is being established and I would see https in the URL. Now that screen has disappeared and I cannot manually type in https://192.168.01.I would like to re-enable the https connection. I’m on Xfinity. Any pointers would be appreciated!Thanks

583
S
Wi-Fi Warriors
K
The Many
knitterThe Many
asked in G34 | G36
zoom and FaceTime freeze on G36

just set up my G36 surfboard and started having problems with my screen freezing on Zoom and FaceTime calls.   I never had this problem before with my 10 yr old modem/router.   Is this happening because I set up something wrong?  did I miss something in the setup?thankful for any assistance

91
plemans
Juggernaut
S
The Many
SandyVThe Many
asked in G34 | G36
Dear Arri, please fix your junk.. Im returning this

Never had soo many issues nor seen soo many complaints on a router in my LIFE! We shouldn’t have to fix a new purchase, what a joke. And CS has been closed. Forget it! I’m finding a new company .  

431
S
Wi-Fi Warriors
R
The Many
rboe32408The Many
asked in SBG10
blocking MAC addressed

How do I block a specific MAC address using my SBG10 router?

251
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Wi-Fi Warriors
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