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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1894 Topics

dkelsea1The Many

Arris SURFBoard sbg8300 upload Limit

Can the Arris surfboard sbg8300 set a limit of upload amount. Limit to 2GB per 24 hrs.?

215

10 days ago

kam321The Many

asked in G34 | G36

g36 router only wifi no ethernet connection

This router was working fine but now only gives WiFi connection and not Ethernet even when computer is hard wiredthoughts to resolve?thanks all

453

10 days ago

bhannahs55The Many

asked in G34 | G36

Can't connect to Wi-Fi on G34

I just installed this G34 through xfinity & it says I’m online but I can’t connect to wifi. What do I need to do?

472

10 days ago

JayfloThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

sbg6950Ac2 - no internet, ISP activated the modem.

I called xfinity they said modem is offline i have also connected to the cable the lights are on and they can't get no signal please help

VjordaiThe Many

AX 3000 - short life? Xfinity has been to my house twice, replaced all the lines, tested the signal, and isolated the modem as the problem. I have 2G service. Service is intermittent, extremely slow, some apps won’t even load. Anything else I should look at before I junk this? Pretty disappointed, really unhappy to be spring g for another modem.

244

11 days ago

jlightNBThe Certified

asked in G34 | G36

G36 ethernet download speed is slow

I have been using Xfinity’s 1.2 Gigabit plan for about 5 months. I was using this with a Netgear C7100V, but as it maxes out at 800Mbps and I no longer get voice service from Xfinity I upgraded to a Arris G36 about a month ago.My office PC is connected to the G36 via a unmanaged gigabit switch. When I ran speed tests with my Netgear gateway I used to consistently get download speeds around 800Mbps. (My history shows 795-817 Mbps). Since upgrading I’ve consistently been getting under 500 Mbps. (My history shows I once got 641, but on average it’s 450-460mbps). Since I’m going through a gigabit switch connected to one of the gigabit ports on the G36 I’m expecting to get closer to 950Gbps. Based on similar posts I’ve checked a number of different settings but can’t seem to find anything wrong. Can anyone tell me why I’m not getting the expected speed? It seems odd that I purchased a newer, faster gateway to only get slower service.I’m using the same cables and hardware that I used with

766

13 days ago

SrTrekkerThe Many

asked in Wi-Fi Modems - General

Is DOCSIS 3.1 Allergic to Wifi & Voice Combo?

Is the lack of a DOCSIS 3.1 Modem-Router combo product with Wifi & Voice 1) an Arris marketing decision, i.e., too small of a market, 2) an Xfinity compatibility issue, or 3) an engineering task to great to integrate the features within 3.1?

101

13 days ago

SmashquistThe Certified

asked in G54

G54 can't connect to internet

My G54 worked fine for few months now it's flashing green light and won't connect to internet. ISP says it's the modem. It's pretty much brand new.

Tofic123The Many

Is my G 34 a modem router combo

242

13 days ago

Teresa KalbThe Many

asked in G34 | G36

mediacom - No internet connection

Did the self connect from the app. Still no internet or wi fi. When I log into modem it shows connected. Wi fi is connected, no internet on phone

211

13 days ago

PennycThe Many

asked in G18 | G20

No Internet connection on G18

G18 connection not working

14 days ago

PennycThe Many

asked in G18 | G20

Internet not connecting

New modem is not connecting to internet

201

14 days ago

Tofic123The Many

asked in G34 | G36

question if i have a combo modem router - G34

Is my G34 a modem or a modem / router combo

221

15 days ago

SnntaylorThe Many

asked in SBG8300

Range of SBG8300, Wi-Fi disconnects on Ring camera

We just bought and hooked up a SBG8300. It seems like the range is terrible. We’re trying to hook up our Ring cameras around our yard, which worked fine before, and they keep disconnecting and saying they have no signal. Is it the range, or is there something else going on with it? Ideas?

244

16 days ago

Mark E MartinThe Many

asked in G34 | G36

G34 trying 192.168.0.1 does not work

When I enter 192.168.0.1, my browser starts to be redirected to a site.I get the message below is what is the URL I am being redirected to so I can enter it in Windows internet option in the control panel?“we could not verify the certificate: reason = untrusted” Mark

564

16 days ago

muath194The Many

asked in SBG10

How do I connect my SBG10 to the internet using ethernet?

Hi! I have just moved to a new apartment, and do not have any coax outlets--I only have ethernet. I had bought an SBG10 (modem/router combo) before I moved in, but now I’m not sure if I can connect it to the internet using ethernet. The outlet in the apartment gives my laptop access to the internet (with an ethernet cable), but not my SBG10. Any help would be appreciated! Thanks!

192

16 days ago

Coleman CarterThe Many

asked in G34 | G36

G34 Warranty Registration

G34 warranty registration

141

16 days ago

grandmelThe Many

asked in G34 | G36

Trying to Activate G34 with Breezeline

I am trying to activate my arris surfboard G34. It is connected to Internet cable and electric (overnight)My provider (Breezeline) said wifi is definitely being supplied to my cable. Breezeline said I need to have Arris activate the surfboard G34 modem. I got as far as create new account (selected user name, email and password)I can’t figure out what to do next to activate the modem. I have been working with provider for 3 days and today they said Arris has to activate the modem. Please helpMelanie Preisendanz[edit: removed personal information]PS Do I need to do something to activate the Arris Surfboard warranty

213

16 days ago

JVRThe Many

asked in SBG8300

.SBG8300 bridge mode and eero devices

I bought an SBG8300 to replace the cable provider modem. I also have an eero wifi network. I started having issues and was advised to place the 8300 in bridge mode. I did that and all hell broke loose as my eero network was no longer recognized. I had to disable bridge mode on the router before things started working again. Any thoughts would greatly be appreciated

756

17 days ago

cg021028The Many

asked in G34 | G36

Surfboard central app stuck on get started on G34

I’m trying to set up a new cable gateway but the app is stuck on the get started screen. If I disconnect the modem it will update to say it’s not connected. I’ve tried resetting it and restarting my phone Anyone experience this? Should I just use a browser to set it up?

G36 WIFI issue with DOCSIS 3.1

My S36 Wifi connection speed varies after DOCSIS3.1 support upgrade from Xfinity. My earthnet connection speed is very stable to 300 MB. I have both 5Ghz (most my apple devices such as MacBook Pro, Ipad AIr, Iphone, Mac Minis) and 2.4 Ghz connection (Brother printers). Is it possible to set up S36 to ccept DOCSIS 3.0 or do I need to ask Xfinity to support DOCSIS 3.0 only?

sroth7711The Many

Where do I find the password for my new cable modem/router

312

19 days ago

kstenzelThe Many

asked in G34 | G36

Network offline and ethernet is working on G34

ArrisG34. When trying to set up my Google nest system I get this notice….“Network is offline Make sure your wifi router is online and connected to your modem.If you recently factory reset your wifi router, you'll need to remove your network from the app. In the Home tab, tap the Wifi button. Go to Settings and factory reset your network.Make sure your wifi router is online and connected to your modem.If you recently factory reset your wifi router, you'll need to remove your network from the app. In the Home tab, tap the Wifi button. Go to Settings and factory reset your network.”I have factory reset the router numerous times. My signal from Ethernet cable to computer is perfect. When I contacted me ISP (Spectrum) they told me it appears that my network is turned off. The nest system was working perfectly a week ago but I was having trouble with bandwidth. That is when I reset the router and have had trouble since. Contacted Google and after hours of assistance told me it was t

344

19 days ago

JsparksesqThe Many

asked in G34 | G36

Wifi6 Protocol G34 - Intermittent internet connection on iPad while accessing Zoom.

Zoom keeps skipping and lagging on my I-pad Pro (latest generation) ever since I installed the new Arris G34. I was told by my IT department that the Wifi6 seems to be the issue. Anyone know how to disable the wifi6 either on the I-pad or router?

285

19 days ago

bluelight320The Many

asked in G34 | G36

Problems Connecting Devices to AR36 Arris Router

I’m not super techie or anything close to it but I do find it necessary to make this post. I have an Arris G36 Router that someone gave to me barely used. My ISP is xFinity and to get away from renting an xFinity router, I decided to replace it with the Arris G36.Every since I started utilizing the Arris G36, I have had a multitude of connection issues especially with my Explore Scientific weather station, an Epson ET-3850 printer, and (2) Linksys RE7000 Wi-Fi extenders. My passwords that were set up with the Arris router for the 2.4 GHz and 5 GHz haven’t changed but I am continually being notified that when I try to connect to the router that the passwords are wrong. I have tried everything that I possibly know how to connect and it is just not working. Currently, the Security Mode in the Arris G36 is set to “WPA2/WPA3 Mixed Personal (AES)” and I’m not sure if that has anything to do with connecting, nor do I know how to change it to something else.Can anyone help me with any of this

776

20 days ago

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