Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1471 Topics

C
The Many
Chum1234The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Unable to activate the modem with CMAC ID

Trying to activate a Wi-Fi cable modem and when it asked me for the CmAC  ID number I enter it, but it doesn’t go through. Any suggestions?

1
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Guardians of the Gateways
9 days ago
T
The Many
tanbottoThe Many
asked in G34 | G36

Unable to login the GUI web portal from Firefox browser

Hello,the year is 2024 (almost 2025) and you still ship with a firmware that expects firefox v63 and does not work with firefox v127 The error is “browser not supported” on an android phone, and of course “invalid email address” on a desktop.  That is rather grotesque as I am pretty sure I know my email address and it is the one I registered with Also current versions of MSoft edge (v126) have a warning of not being supported. Of course this will be ignored, which is a measure of the quality of your communications I hope that in 2025 you plan to at least support horse drawn carriages for returning the out-dated equipment you sell as new. As for firmware updates, I am hoping for at least cuneiform linear b.Thank you

1
S
Guardians of the Gateways
9 days ago
D
The Many
drussell3The Many
asked in SBG8300

Intermittent internet connection on SBG8300

Why do I have to reset my modem sometimes multiple times a day? Other times. Once a week. Sometimes every day. .y dad has the exact same modem and never has to reset. It's just the wifi. Both 5 and 2.4. Hardwire works no matter what. 

1
S
Guardians of the Gateways
9 days ago
M
The Many
marebear1701The Many
asked in G34 | G36

Arris G36 no Wi-Fi connection

I can connect via ethernet to my laptop from my Arris 36, but I am unable to find the wifi signal. What am I doing wrong. I am replacing my old modem/router. I did the new setup via the comcast app but my phone wouldn't scan the tiny qr code on the bottom of my modem so I manually input the MAC number, but no wifi. 

1
S
Guardians of the Gateways
9 days ago
M
The Many
Melissa0208The Many
asked in Wi-Fi Modems - General

Unable to connect Wi-Fi on SBG6700-AC

unable to connect to wi fi with my SBG6700-AC

1
S
Guardians of the Gateways
9 days ago
M
The Many
MktrailThe Many
asked in SBG8300

Led light status on arris sbg8300

Wi-Fi light is still blinking on new set up- how long until it should stop? Been 15 minutes 

1
S
Guardians of the Gateways
9 days ago
P
The Many
printerhelpThe Many
asked in Wi-Fi Modems - General

How to Connect Printer to WiFi

I am unable to connect printer to wifi. This issue is frustrating please give me solution of how to connect printer to wifi

1
S
Guardians of the Gateways
9 days ago
Gopher Baroque
The Many
Gopher BaroqueThe Many
asked in SBG10

SBG10 not remembering reserved client IP address

Xfinity has been bugging me about my ancient modem so updated with Arris SBG10 modem/router, which I got from Ebay.  Overall setup was straightforward and it basically works, but DHCP service is weird.  I add entries to the list of reserved clients, following the “add”/”apply” protocol.  I get the refresh/log back in routine as described in the tutorial.  But the entries don’t stay on the list over refresh/reboot. I also tried changing a linux computer on my home LAN to Fixed IP, but the SBG10 doesn’t consistently accept that address. Sometimes it does, sometimes it assigns a new address.  My SBG10 also seems erratic just showing all attached clients.Is the SBG10 known to do this sort of thing? Perhaps I just got a bum example?

3
S
The Many
9 days ago
W
The Many
WayfinderThe Many
asked in G34 | G36

Can't log in to my ARRIS Surfboard Admin Page on G34

When I try to log into the modem management website, using any viewer I get a message similar to this: “Supported Browsers VersionsThe version of Mozilla Firefox you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 63.0.3.” This is severely out-of-date, since the current version of Firefox is 125.0.1.  That’s problem #1. The main problem is that it’s telling me my login credentials are incorrect… but giving me no clue how to fix that.  It doesn’t offer the ability to change my password, doesn’t offer email verification, offers no help at all.  After several attempts using different passwords (I have about 3 “registered” with Arris), it locked me out of my own management page.  I appreciate security when it’s good, but this is seriously outdated and poorly designed software.  Does anyone have a suggestion on how I can solve this problem.  Calling Arris “support” wound up in their automated system repeatedly hanging up the phone ins

6
S
Guardians of the Gateways
9 days ago
A
The Many
aossmannThe Many
asked in Wi-Fi Modems - General

Replace surfboard modem

I ordered a surfboard modem with max mbps of 800. Xfinity upgraded me to 1000mbps how can I return current modem and get a faster one?

4
A
The Many
11 days ago
J
The Many
JennieEspyThe Many
asked in G34 | G36

changing wifi name and password and unable to login SBC app on G36

I need to change the default Wi-Fi names and passwords for my G36 router. When I go to the ARRIS login page (192 168.0.1), my login credentials are generating “invalid” message. As other individuals have said, I can see all of my network info on the screen at the login screen, I just can’t modify any of it because my email and password created through the app are not recognized.The new SURFboard Central Manager app on my Android mobile phone is absolutely useless.I’m able to get all the way through to the final step where the the Wi-Fi “should” be configured. But I continuously receive error messages that the Wi-Fi network can’t be configured.I’ve unplugged all the cords from the device.I’ve reset the device.I’ve uninstalled the SURFboard Central Manager app from my phone, cleared the data and cache, and reinstalled the app.I’ve reviewed instructions through ARRIS’ Customer Care site for the G36 device.Nothing is helpful in solving the problem of not being able to access the Wi-Fi sett

2
J
The Many
12 days ago
O
The Many
oogliaThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Can a Surfboard SBG7400AC2 be used to replace a Verizon ASK-NCQ1338FA?

Can a Surfboard SBG7400AC2 be used to replace a Verizon ASK-NCQ1338FA which operates on the Verizon 5G home internet?

1
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Guardians of the Gateways
12 days ago
M
The Many
MortraceThe Many
asked in G34 | G36

G34 Surfboard won’t turn on

Just got back from a 2 week trip to find that our Surfboard isn’t working. No lights, no change after cycling the power. 

2
S
Guardians of the Gateways
13 days ago
D
The Many
DanceyDogeThe Many
asked in G34 | G36

G36 - No internet and solid orange LED light

There have been several threads about this topic, notably: My situation is similar. I have been using my Arris G36 + Xfinity since January 2022. Within the past year, I have had to do more frequent reboots and the connection would drop somewhat regularly. However, two days ago, the internet stopped working. I reset the modem, and now there is only a solid orange LED light. I contacted Xfinity who helped me attempt a second activation and install a “software update”. However, this didn’t fix anything. I know its not a problem with the coaxial or Xfinity because Xfinity gave me a different modem that is working.I just missed my product’s warranty window which was March 2024. I am fairly upset that I paid $300+ for this modem that is lasting barely 2 years.Has anyone been able to successfully recover a modem from this state?

10
P
The Many
13 days ago
D
The Many
donaldporter77The Many
asked in G34 | G36

Unable to register g34 on SBC app

The app won’t register my devise error code:0000-1612. I also don't have the password for the router login. how or were is it. 

1
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Guardians of the Gateways
13 days ago
M
The Many
Matt.FayetteThe Many
asked in G34 | G36

Led light is flashing on G34

Blue light has been flickering for 20 minutes. What is the problem? How do you access this unit to find out what’s going on? Apparently customer service has banker hours

1
S
Guardians of the Gateways
13 days ago
C
The Many
CharlesFournessThe Many
asked in G34 | G36

Trouble connecting Arris G36 to Extender Arris W31

For some reason I was able to connect to the internet, when I plugged the Arris W31 through Ethernet, to the Router/Modem Arris G36. But when I unplugged the Ethernet, it didn’t continue to connect wirelessly as an extender. So I question how to gain that solution? It connected in my surfboard central app but also shows not connected to internet. Without the Ethernet cable plugged into it.  How do I repair this?

4
S
Guardians of the Gateways
13 days ago
A
The Many
Allan1461The Many
asked in SBG10

Xfinity shows my SBG10 as SBG1000 and it is not supported and slow speed internet

My Xfinity page shows 33 mbps. I get over 150 on a speed check though. However, SBG10’s lights don’t flash on start up. Eventually they all come on ( 2 minutes or so) and it works.

5
S
Guardians of the Gateways
13 days ago
J
The Many
JennieEspyThe Many
asked in G34 | G36

Unable to setup the SBC app getting error code - G36

I’m unable to get past the device registration “page” in the SURFboard Central app on an android phone.I receive a 0000-1612 error about a Wi-Fi communication failure.The device has already been activated with Mediacom as the service provider. I’ve already contacted Mediacom’s customer service -- and everything is okay on their end. (Signal and everything.)I’ve unplugged all the cords from the device.I’ve reset the device.I’ve uninstalled the SURFboard Central Manager app from my phone, cleared the data and cache, and reinstalled the app.I’ve reviewed instructions through ARRIS’ Customer Care site for the G36 gateway.Nothing is helpful in solving the problem of being unable to register the G36 modem/router gateway through the SURFboard Central app.

1
J
The Many
14 days ago
K
The Many
KrishaskyeThe Many
asked in G34 | G36

G36 - Internet connectivity issues

Purchased G36 from Amazon Nov 2023 and have nothing but issues since! Daily connection issues with Xfinity and we have gig extra!! Modem rested multiple times a day is unacceptable.  Any way to get a refund or a non-defective product? 

1
S
Guardians of the Gateways
15 days ago
L
The Many
LeoWThe Many
asked in G34 | G36

New G34 - need access to local web configuration console

Hi,I’m an IT consultant trying to set up a customers Arris Surfboard G34. The admin console also refers to it as SB8200. I’m at home and can’t “Activate” the cable modem to get it on the Internet which is a requirement to using the setup app. So, I want to use the convention local web interface, only I can’t figure out how to get in for the first time.  The included instructions say to use “admin” as the user ID and that the password will be “customized during first time web GUI access” This does not appear to be working.  I've tried using admin/adminadmin/passwordamin/last 8 digits of serial # Nothing lets me in. I have tried using the reset button to reset to factory defaults but it won’t auto configure the password even then the first time I bring up the console on 192.168.0.1. Any help would be appreciated.    

4
W
The Many
16 days ago
W
The Many
WBellThe Many
asked in G34 | G36

Unable to login the GUI web portal on G34

I accidentally deleted my password to login to my modem.  The user name is admin but i can't remember what the default password is.  Can anyone help me please.  My modem/router is the G34.

1
S
Guardians of the Gateways
16 days ago
N
The Many
NakotaGThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

password

Hey, so we have one of y’all’s modems that we bought at Walmart and we have it set up through xfinity is there a way y’all can change my network name and password?

1
S
Guardians of the Gateways
16 days ago
D
The Many
dyfaluThe Many
asked in SBG10

SBG10 XFINITY Issue

My SBG10 drops connection multiple times a day. I wanted to call to for support (since it's under warranty), but the only phone number is the premium one.It drips multiple times a day. Often for an hour or two at a time. Power cycling only offers an intermittent and temporary fix. The Xfinity technician said there are a lot of T3s coming off of it. The issue is not neighborhood noise. The signal strength also fluctuates wildly. 

1
S
Guardians of the Gateways
17 days ago
N
The Many
NicoleTThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

transfer of equipment

My ex and I split up, his name was on the internet account so I had to deactivate and create my own account. I am still using the same Router/modem as before, but it will not connect to the new internet service. Do I have to deactivate something on the modem or do I need to transfer the equipment into my name also? If so, how do I go about doing this? 

1
S
Guardians of the Gateways
17 days ago
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