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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

2012 Topics
D
The Many
Diesel 1947The Many
asked in SBG10
Reset modem so that I can reset password.

I managed to ruin the password change on my  SBG10 Cable modem. How do I Reset the modem so that i can fix this? 

202
D
The Many
G
The Many
GroverThe Many
asked in G34 | G36
Set up the SBC app on mobile - G34

I installed my G34 and it works well. When I went to set up the iphone app, I was told that I would need to factory reset the unit. Will I need to go through the whole activation process again? 

422
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Wi-Fi Warriors
I
The Many
IHateXfinityForeverThe Many
asked in G34 | G36
Internet Drops daily on G34 modem

I recently replaced my older Arris modem that was cheaper and had gone out. I bought this one that was supposedly better, but it drops my internet connection on my devices everyday. This is a HUGE problem because I work from home. All devices are wireless except one, but I did not have this issue with my cheaper Arris model. I can only use Xfinity due to lack of providers for my area so I’m stuck with them but this wasn’t happening before I changed devices. I have my computer and a couple other main devices connected to the 2.4G and others connected to the 5.0G do not overloading the 2.4G. I have reset the modem, and disconnected and reconnected devices multiple times. Anyone have any suggestions on how to fix this? I have to have fast internet for work. 

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Wi-Fi Warriors
C
The Many
cpearsallThe Many
asked in Wi-Fi Modems - General
192.168.0.1 DOES NOT GO TO ADMIN PAGE ON ANY BROWSER onSBG6900-AC

Post after post after post says you cannot put 192.168.0.1 and get to the admin login page any more.  There used to be a Firefox work around and everyone keeps posting that as the solution.IT DOES NOT WORK.  No matter what browser I used including Safari IT WILL NOT WORK.Does ANYONE know how to login the modem as of today 12/29/2024?My modem is a SBG6900-AC but that doesn’t matter because based on the comments many different Arris modems are having the same problem.Unplugging it doesn’t work, factory resetting it doesn’t work.  NOTHING WORKS.And why isn’t Arris doing something about it.  Apparently no browser due to security reasons will let us log in to our modems because we have an old protocol or something.

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T
The Many
S
The Many
sangeloniThe Many
asked in Wi-Fi Modems - General
Docsis 3.0 modem to router to extend Wi-Fi on SBG7580-AC

I have a SURFboard® DOCSIS 3.0 modem connected to my ISP, and want to extend my network using a SURFboard® SBG7580-AC Wireless Gateway.  Can I connect the SBG7580-AC to the DOCSIS 3.0 modem by wifi or do I need an ethernet cable to get internet through the SBG7580-AC ?

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plemans
Juggernaut
G
The Many
Grandma1The Many
asked in SBG8300
sbg8300 - Unable to login the SBC app

Cant get into surfboard.  To check modem and no network coverage  how do I reinstall.on my phone again

211
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Wi-Fi Warriors
K
The Certified
kmsommersThe Certified
asked in SBG8300
honoring 2 year warranty, NOT

I have 3 arris modem/router combos and they all failed in less than 2 ½ years. The last one I had was 8300 combo and the lasted 1 ½ years. I was supposed to have a 2 year warranty. Called tech support at least 4 times and talked and talked. demonstrated that the modem failed. Would not honor warranty. When I first called mid i bought from Amazon and that the warranty was not valid. I called Amazon the they said they were an authorized dealer for Arris products. They even showed the 2 year warranty in their sales ad on-line. Is anyone there then me having warranty issues???? The tech support is from India and it is very hard to understand what they are saying. Very frustrated. Won’t buy Arris products ever again. Help!!!

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D
The Certified
Z
The Many
ZegleyThe Many
asked in G34 | G36
G36 - GUI Invalid Login Credentials (They're correct)

I keep running into this same issue and there is no apparent resolution.I factory reset the G36. Do the first login and create the new password. I then set the router to bridge mode and it logs me out of the GUI. I then try to login again with the username "admin" and the same password that was configured during the first login.It spits back "Invalid Login Credentials!"I try from a new browser. Same issue persists. I try clearing the cache. Same issue persists. I try from the Mobile app. Same issue persists.I can factory reset the device again and again and only get to the same exact point and yet the same exact issue keeps persisting. I'm not sure what else I can do. Is the software/GUI really just that bad? What am I supposed to do here? I've already gone through this process multiple times with a factory reset so I'm looking for another solution.​​result 

539
plemans
Juggernaut
W
The Many
WarrenJThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Slow speed internet when try connecting the modem from 1st floor and modem is on second floor - SBG7400AC2

When I run a speed check on my Apple iPhone, I get 279 Mbps on the first floor.  The SBG7400AC2 is on second floor.When in the room with the modem, I get as high as 650 Mbps.Can I turn off the Wi-Fi on the modem, maintain the cable input and use another device for Wi-Fi with a device on second floor and another on first floor.  I have an option of the first floor being hard wired if needed.  This is where I use laptop and stream on main TV.Thanks.

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The Many
B
The Many
BootsThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
sbg7400 - Unable to activate the modem with ISP

Xfinity can't get my modem to work. What do I need to do 

71
plemans
Juggernaut
B
The Many
Blood_Bath_BeyondThe Many
asked in G34 | G36
G34 suddenly stopped broadcasting

As the title says, my g34 stopped broadcasting the wifi around 11 pm last night. I thought it was a firmware update or the ISP resetting the connection so I didn't think too much of it. The following morning I logged into the console because the wifi still isn't broadcasting. I rebooted the device, raised the rx power, turned on/off broadcasting, formatted the settings. No issues reported by the device, hardwire works as normal.  Firmware 1.05

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B
The Many
B
The Many
BrendanHarper10The Many
asked in SBG8300
Internet Drops at the same time every day SBG8300

My internet gets very slow, then cuts out, and comes back on within 10-15 minutes around 11:15pm (EST) for the past four days. I've had this router for over a year and this just started happening. Please help! 

424
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Wi-Fi Warriors
K
The Many
ktice57The Many
asked in SBG8300
SBG8300 randomly drops offline

My Arris Surfboard SBG8300 randomly drops offline.  I have to unplug it, then plug it back in to get it back online.  Is there a fix for this issue?  This is unacceptable because I am frequently out of town for several weeks to a month and need to access my home devices remotely.

222
plemans
Juggernaut
G
The Many
GlennmessThe Many
asked in SBG8300
Wi-Fi name and password

How do I change WiFi name and password ?

402
plemans
Juggernaut
M
The Many
mfstantonThe Many
asked in SBG8300
how do i download the user guide for SBG8300

get me a downloadable PDF for the User GUIDE for SBG8300 

243
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Wi-Fi Warriors
K
The Many
KCBThe Many
asked in G54
G54 First time setup

Trying to activate G54 Modem-Router get to internet connection and get Error Code  0002-1503

161
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Wi-Fi Warriors
U
The Many
uncleroy58The Many
asked in G34 | G36
Arris G36 Web GUI access via laptop

I can access Arris G36 Web GUI through Surfboard app using my iPhone, but can’t access Web GUI with my laptop, either via wired LAN or Wi-Fi.  Keep getting message:“Invalid Login Credentials!TIP: Use the email address you provided in the SURFboard® App.I’m using same login email and password that works for Web GUI access displayed in Surfboard app”Any ideas?  Thanks

492
U
The Many
scottmlima
The Many
scottmlimaThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Personalizing Wi-Fi & Password ARRIS-E41D-5G

Change my username and password.

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Wi-Fi Warriors
F
The Many
FromanThe Many
asked in G18 | G20
On the new G20 I need to rename my stuff? and change my password? the link does not work?

Rename my router and add new password. 

377
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Wi-Fi Warriors
F
The Many
freelovew1The Many
asked in SBG10
SBG10 30mbps slow

I purchased a new SBG10 about a week ago. Got it set up, and was getting 400+mbps, then IT department from work changed some settings and only getting 30mbps now. Factory reset, still same issue. Even when laptop is connected via ethernet, it only gets 30mbps. Is there something I am missing?Customer support not open til later. Wasted over an hour yesterday with ISP and all they did was send a refresh signal to modem, which did nothing. **linked status below, but honestly makes no sense to me. been dealing with this issue (and other IT issues with work) long enough that my brain is fried.

546
plemans
Juggernaut
G
The Many
GarnymanThe Many
asked in G34 | G36
resetting password to Arris G36 moddm

System is not allowing me to reset the admin password to allow me access to the modem settings

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Wi-Fi Warriors
B
The Certified
BekahflamThe Certified
asked in G34 | G36
G36 connectivity issues

I posted 26 days ago and the issue seems to resolve but I’m having connectivity issues again.Also, I am unable to reply to the following comment and I made the original post “Could you please specify whether the intermittent connection is happening on the Wi-Fi or the wired connection? When the internet connection drops, does the gateway (G36) reboots on its own?SURFboard Community Moderator Team” my reply: the only thing that is wired is the modem/router. All other devices are wifi.

583
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Wi-Fi Warriors
F
The Many
Fern7734The Many
asked in SBG10
Unable to access the "Operations" tab on SBG10

Hello! I’ve had some trouble accessing some settings on the SGB10 web manager, specifically the tab labeled “Operations” next to “Configurations”.I’m easily able to sign in and access the basic setup part of the web manager (192.168.0.1), but the tab “Operations” seems to require a seperate login and password.I’ve tried the usual ‘admin’ and ‘password’, ‘admin’ and blank, along with resetting the router and changing the password under configurations tab, yet I still haven’t been able to access it.I found a similar post titled “Arris SBG6950AC2 'Operation' tab” on this site, but the reply’s were unhelpful as the just suggested changing the password to the basic setup. If anyone has experienced similar or has a solution please let me know.

241
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Wi-Fi Warriors
Y
The Many
YngjspThe Many
asked in G18 | G20
G18 says no wifi connection

Called my provider they activated device on my network I go through the steps all the way to the end tells me I’m good I can connect to the modem but it is not providing connection even though my provider said it is receiving connection not really sure what else to do 

814
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Wi-Fi Warriors
K
The Many
kainsangoThe Many
asked in G34 | G36
G34 X-Box UPnP Not successful

New to this community but I see I’m not the only one having this issue.Brand new G34 bought today and my Xbox one can’t connect to it.Phone, laptop, table all connect just fine.Is it an xbox issue or a modem issue.I’ve already done the restart, enable UPnP on the web manager and nothing has worked so far.Gonna try a wired connection and if that doesn’t work, I’m returning it. 

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Wi-Fi Warriors
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