SBG10

My ISP, Xfinity, has me on a 600mbps download 35mbps upload plan. When using WiFi on the 5G channel sitting 4 feet from the router with no physical barriers between the router and computer, the highest download speed achieved using the Xfinity speed test is 270mbps download. I am not expecting 600 but I would have expected something better than half the plan speed. What is reasonable? Is there anything I can do with the router to make improvements to the download speed?

Every time I try to log into the wireless gateway with my correct log in it says wrong username and password. To check the central app via menu- WebGUI selection. Which the sign is all right. Once I go to the GUI it tells me there was too many wrong attempts and it’s locked. What can I do? 

Can I add a network booster or mesh device to my existing router for better coverage in my home and does ARRIS have compatible equipment?

What is the power consumption for ARRIS SURFboard SBG10?I need the spec to determine what size battery backup power supply to use.

My internet usage all of a sudden increased exponentially and I’m not doing anything different. Cable Co. said that someone might have hacked into modem remotely. What are steps to eliminate this and get usage back to normal? I have an SBG10.

SBG10 model my provider rebooted and still slow can I do anything to help?

Here we go again. My Arris 1759 SBG10 won't connect to COX interweb. I have 5 solid green lights, did a factory reset, all lights still solid green. No internet. It worked great a year ago, I recently got a new contract with COX, now the beastie won't connect. Wifi works, just no internet. I'm wondering if the manual settings should be changed. Like maybe COX MAC address, etc.??? 

-Attempting to port forward/open port for purposes of creating a dedicated server to play a PC game with friends-Inputting physical IP address (acquired from canyouseeme and similar) at XX.XX.XXX.XXX returns invalid IP address-Inputting ipv4 address obtained from ipconfig check at XXX.XXX.X.X returns invalid ip address-Inbound port range set for 8211 to 8211-Local port range same-Format is UDP

I purchased an SBG10-RB off of Amazon on July 7 and it's been having electrical issues. Is it under warranty and how can I claim the warranty?

Light status on device is solid, solid, dark, flicker, flicker. ISP says no issues there but that modem is not responding when trying to troubleshoot.

Is there a fix for my problem of routinely having to unplug my SBG10? Too often I have loss of internet and affects all 3 laptops at the worst possible times.  Do I need to update something? Change something? Do I need another new router (this one is  less than 2 years old)  Please help!

Just moved to a new house, went to plug up the SBG10, and it said on my phone that it was connected but, it definitely was not connected. I ran the Ethernet cord through my game and it still didn’t connect. Who would I contact in order to get my SBG10 back running with internet in my new place? 

Hello. I recently bought a TP-link RE200 range extender. I had no trouble setting it up and extending my 2.4 and 5G home Wi-Fi networks from my SBG10 router. However, the extended networks don't have Internet. I've tried manually setting IP address, DHCP, I've gone into the router's control page and input the extender's MAC address, made sure that the settings allowed for external device connections, nothing has worked. I have spent many hours over the past week with customer service at TP-Link and my ISP, and no one can seem to help me, and wouldn't you know it, my Arris Surfboard warranty just ended a couple months ago so their tech support won't help me. Does anyone know anything about this issue?

My ISP is Xfinity and I am using an SBG10. This has been driving me up a wall for months. My Windows11 laptop cannot reach Apple’s servers to authenticate to iCloud unless I turn off the SBG10 Firewall. This is independent of whether I use Chrome, Edge, DuckDuckGo, or Apple’s iCloud app. (Disabling Windows Defender and firewall also had no effect.)I CAN however connect the laptop to my phone’s hotspot (also Xfinity) and get to iCloud. I can also use my old Windows 10 computer from my SBG10 Wi-Fi to get to iCloud. (Not a good workaround anymore since that machine is on it’s last legs and needs to be retired.) Is there some secret incantation I need to learn if I want to keep the SBG10 firewall on?

My SGB10 modem is connecting to all my devices except my Chromebook book. My Chromebook keeps saying the network is out of range but the modem is only 4ft away from the Chromebook. I have Xfinity Wi-Fi, my fire stick, Roku and phone are all able to connect to the Wi-Fi. I bought a USB wireless adapter that goes up to 6g but still the Chromebook will not connect.

I have an SBG10. Have forgotten password. Have looked at many responses. Still don't know what to do.

For some reason I cannot access non Google products through my WiFi connection with the arris Sbg10.  LG smart tv with Roku stick won’t connect, apps on iPhone won’t open and certain websites aren’t working.  Has anyone else had this issue?

Needed to do a factory reset and when I try to login with default username and password it says I’ve been locked out due to number of attempts.  Please advise 

Surfboard SBG10 turned off while I was working and won't turn back on. Outlet is working. unplugged for 1 min.

I found my IP address and made my way to the login page for arris routers. I used admin and password as my wife didnt think she changed them when she first set it up. It said the login credentials were wrong. I searched how to reset those credentials. I found information that recommended that I reset the router. I tried that and went to the login page. It showed that my router was updating but the login info was still incorrect (admin and password). Does anyone know what I am doing wrong or where I can go from here? Goal: check for updates, remove old devices, double check security settings etc.

I, have forgotten my Password.  How can I, acquire a new Password, to activate the Surfboard, SBG10 on my new LG 65" Flatscreen?? ThanksED. SmallsRetired.  U.S.A.F 

Modem SBG10. I’m resetting my Vizio TV and need password. Do I use WiFi key?  I’ve tried to but keeps saying it’s invalid 

I'm having a problem with my internet last Monday my internet stopped working I called the customer service and still nothing is working I unplugged the box numerous times and still nothing. What can I do to solve this and this morning I called the customer service and they saying that it's closed so what can I do????

Just activated the modem through Xfinity. When trying to connect it on our TV or laptop, it asks for password? I can’t find any password on the back of modem or inside the box it came in. Now what?

Can't  connect eufy camera