Wi-Fi Modems

Is there a fix for my problem of routinely having to unplug my SBG10? Too often I have loss of internet and affects all 3 laptops at the worst possible times.  Do I need to update something? Change something? Do I need another new router (this one is  less than 2 years old)  Please help!

I just found out this modem I currently have has been discontinued. Do I need to get a new one now and if so what's the steps I need to take to get that started?

I put in admin and the password in the setup booklet and it is telling me it is wrong. How do I login to the modem?

I cant access my gateway access account even though I inputted my correct password. It states “ account locked due to too many attempts”. How can I go about this?Please advise, thank you. 

My surfboard app for my sbg7400ac2 keeps telling me that I can’t connect even though all the lights are on and xfinity says that the connection is on. I’m able to connect to the networks via my laptop and phone, but the networks are not connected to the internet

Arris G20 combo. Can’t set up via app cause the app is rubbish and doesn’t work at all.  I can only get so far, and it fails when it wants me to log into the network using wifi when I AM LOGGED IN WITH Wi-Fi to THE NETWORK. Spent over 2 hours fighting and troubleshooting til I realized it’s rubbish and not to be used. However, when I reset everything and tried to log in to the web portal, I cannot do anything there either, as it wants an email and password I don’t have, and there is no option TO SET ONE UP.  The whole process is not user-friendly  at all when things fail or you get errors, you’re left out to dry.  I can’t do anything, all I want to do is change my network name and password from the default...But I can’t even log in anywhere or set up an account. 

Modem too slow

I finally was able to change password, after 30 minutes of trying, but need to change some settings of my G20. How can I do this?

I bought an ARRIS Model G20 Modem. and there is a problem when i went to activate the modem through Xfinity. after i gave them all the info i was able to connect to the internet, the problem is Xfinity cannot see my modem and when i’m on the Xfinity app it says i am off line. when i goto the web gui for my arris modem i goto Gateway > Hardware > System Hardware and scroll down and see this...Device Condition:Used….does this mean my modem is used…...i am wondering if someone had this modem before and had the same issue and ARRIS just checked it and then just repackaged it and shipped it to a retailer…...i was chatting with the xfinity guy for over an hour trying to get it them able to see it. they offered to send a tech out but i do not want to take time off of work if i don’t have to….has anyone ever had this issue or when you look in the web gui and goto the location i wrote above and does it say USED or New.

I have and Arris G20 moden/router where the Wi-Fi drops after about a hour of use on all my Samsung devices. They all show that the internet still connected,  but it really isn't connected because you can't use anything that's wifi or even do searches.  My Google (android) TV is not effected and stays connected. Am I missing some setting that then allows my samsung devices to stay connected, or is my new Arris not compatible with Samsung products. 

Just purchased a G36 and got it set up last night. Ran several speed tests that are consistently half what it should be. Connected ethernet cable and tested again which provided 915MB for what should be 1GB, but at least it was not 350MB-520MB. So I started manually changing the Channels and tested each one. The max speed was around 520MB with some channels being down in the 200MB range. I also tried changing the Modes and the Channel Bandwidth settings. Is the G36 just not capable of doing 1GB wifi?

Just moved to a new house, went to plug up the SBG10, and it said on my phone that it was connected but, it definitely was not connected. I ran the Ethernet cord through my game and it still didn’t connect. Who would I contact in order to get my SBG10 back running with internet in my new place? 

I bought this a couple months ago. I have been experiencing constant disconnections from every triple A gaming title. It seems to crash from a firewall reset happening every 30 minutes.Here is what i have tried: Swapping ethernet cords Restarting router Updating pc drivers-update bios Resetting router Resetting pc settings I have tried port forwarding and assigning ip address. Tested port forwarding with UPNP off and on no difference. Unplugged ethernet and ran wifi-still same problem. Plugged in ethernet to my other computer- Still same problem.   WAN DHCP timer is every 2 hours.  I had a xfinity tech come out, had some problems on the connection in the wall from paint. He replaced all connectors. I asked what i should do if that does not solve the issue and he said try a different router. Asked if he could assign a static ip and they only do that for business accounts. Aske

My Internet was working fine but it was time to upgrade old Xfinity equipment. I purchased the G36 and it drops wifi off an on all day. Unfortunately it's been more than 30 days so I cannot return to Amazon. Xfinity says the g36 has major issues with their system and don't recommend it. How can I warranty this product that doesn't work? Will a new g36 work or do I need a different model?? I've spent hours on the phone/chat line and am very frustrated. Where do I go from here? 

I'm trying to port forward to set up a zomboid server with my friends but every time i add the ports i get an “Operation Failed” error. I have the correct UDP ports and all just when activated i get that error every time and I’m not sure what i could do to fix this. Any help would be greatly appreciated.

I’ve already factory reset the 🤬 thing twice. Bought it brand new on Friday. I’ve been trying to set it up and the “Surfboard App” on my phone is ridiculous. I’ve got it somewhat up and running - it’s what I’m using to post this query. But…The “app” on my Android phone keeps disconnecting from the network. Despite the fact it says it’s connected to the network. Switching between screens on the app takes a literal minute - 60 seconds. The “parental controls” aren’t controlling a thing. Currently this desktop is supposed to be “paused” from accessing the internet.I did rename the Wi-Fi gateways and the passwords, but everything says its connected to the new networks. Seriously, how is this computer connected? WHY is this computer connected when it’s supposed to be paused? I’m about to return it and look for a different brand, unless someone can help. Thanks in advance.

The links on this support site don’t work and the two surfboard apps don’t work.  I successfully factory reset.  But cannot access through either app or web interface because it will not accept any credentials.  I don’t even know the default credentials.  how do I contact someone to guide me today. Everything on this site leads to a dead end and no solution. 

My modem has a blue solid light but no internet on my laptop as im plugged in with a wire to modem 

Hello. I recently bought a TP-link RE200 range extender. I had no trouble setting it up and extending my 2.4 and 5G home Wi-Fi networks from my SBG10 router. However, the extended networks don't have Internet. I've tried manually setting IP address, DHCP, I've gone into the router's control page and input the extender's MAC address, made sure that the settings allowed for external device connections, nothing has worked. I have spent many hours over the past week with customer service at TP-Link and my ISP, and no one can seem to help me, and wouldn't you know it, my Arris Surfboard warranty just ended a couple months ago so their tech support won't help me. Does anyone know anything about this issue?

I currently use a arris SBG7400AC2 which has stopped working. I currently have Xfinity Wi-Fi one gig. Are use the Internet only for streaming and Internet services. Should I replace it with the same router or a different one

I am needing to update my Arris device model: CM8200A so it can connect with my TP-link router model: Archer AX1500

Optimum is my  provider and have been doing the zoom meeting for years,  The problem started with a new G34 wifi modem.   While in Zoom meeting either the guests or me , the host, freeze, the internet connectioin is unstable message appears and zoom reboots and I have to unmute.  Never had this problem until I got a new G34.  Gene had a similar problem with a G33 and ultimately found it was the modem.  Is it the new G34???  If so Im very disappointed.  My previous Modem was an Arris SBG7600AC2 where all the ethernet connections quit working.  I followedd all troubleshooting recommendations of power cycle, disconnect cable and hard rest.  Being out of warranty I bought a new G34 and now a Zoom  problem.  Please help

I have never been able to access the admin portal through the Surfboard Central app. I tried doing it over my desktop today and performed a factory reset on the G36. Once it booted, I accessed it on Chrome (also tried Edge) and did the Network Wizard steps. Immediately after finishing setup, I tried logging in and it gives me the Invalid Login Credentials error. I cleared the cache and tried different browsers. Same thing. What gives?

So. Got my SBG8300. Need to port forward on it.This page https://arris.my.salesforce-sites.com/consumers/kA5Qi0000003RuiKAE says you use the web portal. Great, it needs a password I don’t have. Now this page: https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SBG8300-Web-Manager-First-Time-Login says there was a redirect page. Great, that never happened. Now this topic right here:  says it’s the same as the app. Except the app doesn’t have a password. I tap logout, I tap login, I’m logged in. No password.So

I keep getting an error that the model and SN do not match