Wi-Fi Modems

Newly bought G54 and service with Spectrum. Initially was working very well. Today, many websites can not load and others are dial up slow. Spectrum of course bounces this to Arris as there appears to be some service and feel its no longer their problem. They insisted for a hard reset as some channels are not working correctly and Arris would be better suited for fixing this. What is ACTUALLY the problem and what is a step by step process on how to remedy it, without getting bounced back and forth. 

Can I disable IPv6 on my G36 to allow only IPv4? Does this require a separate router by using bridge mode?  My ISP can’t disable it for me. 

I currently have the SBG8300 and I have Optimum ISP. I have had optimum for years now, but I recently moved across the state. I didnt have any problems before I moved, the internet went out maybe 5 times in 2 years, but ever since I moved it happens multiple times a day.  It happens randomly, and It is only out for a couple seconds or minutes max. It is wifi and ethernet. I have 450mbps down and 40 up, and I have 2 pcs on the internet gaming. Both pcs disconnect at the same time and come up at the same time so I know its not PC related. Things I have tried:  - new ethernet cable - resetting internet (button on back of router) - factory resetting internet (both holding button on router and through network webpage) - unplugging router from wall and waiting I am putting in a ticket with Optimum tomorrow to see if they know what is going on. I have searched the web for countless hours and have found no fix. Everytime I t

Where are the QoS settings for the G34? I can get into the modem settings via browser but I can't find QoS.

Whenever I try and add a Manual Static IP for a device that is NOT a NAS, (An HP Multifunction in this case), I always get the error message “Invalid Input!”And when I try to add my iMac, I don’t get an error message, but it also does not subsequently show up in my Static IP list.Is this feature bugged?

I wish to not use an app I would like to have it automatically turn on and off my box is a nvg578lx I have scheduleing and Mac filtering but does not work need help

 I hooked up my modem, no problem, but i keep getting error messages when i try to connect my iPad thru wifi.   It says that the passwords are wrong, but I am using the one provided on the modem.   Help!    -B

How do I change my Network name and my password?

How do I change the default name and password.?

Does the G54's 5GHz band have 160MHz channel width?Or is it limited to 80MHz?

I installed my g54 modem, activated it with Xfinity. It is showing online with Xfinity but when I connect to the g54 it tells me no Internet available. I can not connect with the surfboard app or by typing in 192.168.0.1, have reset the modem but still says no Internet.

Le llega internet al módem pero no puedo conectar el wifi

So I can get some of my devices connected (online) because some of my devices all of a sudden switched to the 5G network from the 2.4. Like the phone got on the 5G and maybe a couple of othet things and then some I had to put the password I. For them to get online on the 5G. But I still have devices like a Yale door lock/bridge  and 2 outside security cameras that aren’t working. I found out it’s because they will not use the 5G. I tried to go back in like I was encouraged to do and get my phone temp onto the 2.4 just to be able to connect those and then  they’d work on that and my phone could go back on 5G. . So  since zoning my own Arrus Modem which is a SBG8300, my internet company was not able to do much for me. They said I needed to contact Arris and tell them that I needed to have the 2.4 and the 5 two separate things, and I which accidentally clicked out of that chat and forgot the exact tech terminology. Something about they would need the gateway and the password. That what

Restarting modem, pc does not work, the problem is getting progressively worse, and app does not change settings.

Hi I am Uk based and using Youfibre ISP. It is provided with ARRIS router; Model Number: NVG578LX.Can I use surfboard mobile application to access router ?   

I just bought a g54 arris modem and there are no lights on the front panel only the power light, Xfinity can not activate my modem.

Howcan I open 5G on this Router, to use my security system??I am getting the run around 

I can’t get the TV and SBG10 to connect via WiFi. I get a “wrong password” error message.  The password is correct because I can login to the WiFi Modem through an Internet browser and my phones and PC’s are connected.

I have just moved to a new house and brought my old router with me. My new service provider issued me a router and modem and have it connected downstairs, however upstairs in the loft the signal is very weak. I have another coax cable connection upstairs, how could I use my old router as a second router? 

My username and password was locked and after multiple factory resets and setups the username and password is still locked. The customer support number  doesn’t work either so I’m stuck. I read it’s possible that it could remain locked if I registered my warranty initially. Any assistance would be appreciated.  the new app surfboard central doesn’t help either it won’t connect to my home network and just is stuck there. 

SBG-7580-ACCan I find out the date a wifi mac address was added to the whitelist?   Can I tell when the last time that mac address connected to the router?Also, is there a better way to identify which device is using a mac address other than just the manufacturer that address came from?

I have a SurfBoard AX3000 G36 connected to Cox cable. WiFi is good but only 1mpbs down and 5mbps up. I have had Cox activate and they can see nothing wrong with the cable connection but they are unable to communicate with the AX 3000. Showing solid blue LED after flashing blue and flashing green. But now solid blue and still no speed. Previous modem on the same connection was giving me more than 50mpbs symetrical.

I can’t access the 5g network. I can only access the 2.4g network. How can I fix?

Trying to add an extended wifi to Arris G34.  In this case the extender is a netgear AC1200.  Am totally lost with this venture.

I recently purchased a G34 for my mother, upon installing and working with Xfinity support to activate I noticed many web pages weren’t working unless they resolved to an IPv6 address.  Also ping to an IPv4 address (or hostname that resolves to an IPv4 address) doesn’t work. I checked the Gateway > Connection > WAN tab and found that the modem is only getting an IPv6 address from Comcast and no IPv4 address (just 0.0.0.0 displayed).  I tried working with 5 different support representatives from Comcast and none of them could resolve, they didn’t even know what an IPv4 address was.  The only next step I was offered was them rolling a truck, I explained that IPv6 is working but IPv4 isn’t and they said we can roll a truck.  None of this makes sense as it’s pretty clear that the modem not being issued an IPv4 address is the root cause here and a technician physically looking at the modem isn’t going to make a difference as this is likely a provisioning issue.