Wi-Fi Modems

We recently switched to the g54 modem/router. It advertises that the signal will reach 5,000 sq ft, which is why we bought it. We were hoping to avoid a mesh system again.  our house is just under 5,000 sq ft and the modem/router is located around the middle of the house on the main level (our home is 3 levels with the basement). We are having difficulty getting good signals at the corners of the house.  what is our best option for extending signal into the corners?  Do we have to do another mesh system?  Would this mean that we would have to use the bridge mode?  Or is there a way to extend the signal without completely bypassing the g54’s router?   We are not terribly tech savvy so any guidance and product suggestions would be appreciated. 

A new Surfboard SBG6700-AC will not connect to the internet.  Went through setup wizard and did a factory reset.  All front panel lights are steady green except the INTERNET is green FLASHING.  The computer communicates with the modem with 192.168.0.1.  The computer shows “no internet”.What else can be done to get the modem to connect to the Internet?  

Bought sgd 10 Friday. Followed quick start,and nothing. 

Upgraded to the SBG8300 a few weeks ago.  First couple of weeks went flawlessly then started having issue with internet dropping.  Talked to Xfinity, no issues shown on their end.  Did factory reset on the SBG8300, still having intermittent dropping issues.  Power cycling the modem brings everything back online until the next instance (could be hours between occurrences).   Pulled event logs from today’s drop at 9:21  

My Roku express+ and Surfboard G36 disconnect daily.  I have to do a system restart on the Roku to connect to the G36 and this is becoming troublesome.I’m able to connect the Roku to the G36 successfully, however, randomly they stop communicating.  I asked Roku if it was the Roku device and they said no. because the Roku works correctly when I use my iPhone 15 hotspot.Looking around some suggested I make sure the G36 is set up on “b/g/n” and it is in fact set up on “b/g/n/ax” for 2.4 GHz.  The issue has to be with the G36.  It’s new as of December 2023 and that when this issue started.Any thoughts on a solution?  

SBG6900. Need solution for problem above.

I have a surfboard Sbg6782-ac and would like to get it refurbished  with the latest software so that I can sell it.   I am moving to your Surfboard S33 and there is nothing wrong with my old modem.   I just wanted to upgrade.  I don't want to throw it out but know the software is out of date and dont want to throw it i  the trash.   And NO your ISP does NOT autoupdate….if you own it they won’t touch it contrary to what you say.  Believe me I have argued many times with the Isp.  They will if they own it and give you that modem but if you own it forget it.

  Since mid December I have been experiencing excessive intermittent connectivity with my Arris G36. I replaced what I thought was a defective Fire Stick 4K Max, but after much research it turns out that Xfinity is to blame with their failed upgrade to blah blah blah 4.0.   The newest firmware update that was pushed out to us is garbage and needs to be reverted back to the previously working firmware. 

How can I update or find out if there is a firmware update for SBG7580-AC ?

It's a bad solution, but it worked for me. While the G34 is a great AX wifi6 router (when working) there's a hardware issue cutting the internet (wired and wireless) off. To circumvent this, I installed a sidecar router and only use the G34 in modem mode.. This seems to have solved my issue as far as connectivity but not overall since the G34 isn't doing what it needs to as advertised.. Sucks but it's rock solid now. Hate spending money to fix an issue, but what are you going to do.. Just wanted to let you know.. Very frustrating 

I have the same problem with the 8300 model.   I don’t have access to the devices I want to block so can’t adjust parental control settings or address settings and they seem to continue to connect even if I change the passwords and reboot. Also the surfboard app shows devices connected to a different channel than what they are logged in on. 

Can't find a device 

Just tried to set up our new G34 and cannot figure out how to reset the network name change the password or set up parental controls with the app. What am I missing? 

Does anyone know if the arris G54 is compatible with Atlantic Broadband (now Breezeline in New Hampshire)

looking for the latest firmware for DG2470A gateway

when I try to access the admin portal I get the following error:we could not verify the certificate: reason = untrusted dead-ended right there . . . no option to continue; happens with multiple browsers

Modem is a couple of weeks old.  Was working fine.  I went to get into through my web browser like many other times and now this error message stops me cold when I put in my password…."Can not get password for admin from backend!"  What is up?  Tried power off and on. etc.  I have good connection internet with Wowway cable and both 2.4 and 5.0 are fine.  I just cant get in.  

New owner of G36-44F1 and I need to reset router frequently to access my Netflix, Prime, etc…I have a Samsung TV & Phone in case that info is needed. Please advise on what settings I should have everything on. Thanks!

I purchased the 8300 from an online marketplace. The seller seems to have setup the login credentials which I don’t have access to. How do I go about setting up a new user id and password on the App so I can access the router settings?  

Hello All,I just bought the SBG8300. I am getting 570 MBps on Ethernet direct to Modem, and 70 MBps to Wifi. Spectrum 500 Plan iMac 2022 - 10 feet from router  Connected to 5 GHz No other devices connectredI see this complain in this community, but there is only a single reply and no conclusion. Googled it too. Thanks Everyone! Bill 

I have a SBG10 and it does connect to xfinity, but it is painfully slow.  Is something misconfigured?  My xfinity connection worked fine when I was using the xfinity modem, but is now very slow when trying to connect with my SBG10.

I need an Arris DOCSIS 3.1 dual-band 2.4/5GHz WiFi cable modem, as recommended by Service Electric. Not sure which model offers those features. Can you point me to the right one(s)? Thanks!

I used the 192.168.0.1 to access my Arris SBG8300 Admin dashboard to change my wifi passwords. I wqs able to successfully change 1 PW for my 2.4G but as soon as it changed I lost wifi and access to the portal. I called xfinity to aak them to relink my modem using the new PW but they said “not my problem” basically and that bc I don't have an xfinity modem they don't have access to help. I need to get access back to my admin and reset my login PW too bc I realized I may have done all this wrong. So essentially I changed 1 wifi PW when I have several attached to my account ie: 5G, guest accts etc. So I’m at a loss on what to do bc none of my devices will now log back into admin. When I try I get the “ safari, couldn’t open the page because the server stopped responding” error every time. Help!!!!

G34 front panel indicator light stays solid amber.After power cycling, still stays solid amber. After reset, still stays amber.Contacted Spectrum and confirmed no Internet outages. But, have no connectivity thru this modem either wifi or direct. Warranty is valid until December 2024. Need help please.Greg 

I don’t have a QR code for my SBG6700-AC and Xfinity is constantly saying I need one and I’ve entered every code on it