Wi-Fi Modems

Help! I have XFinity internet, and their technical support team insists the problem lies with my modem/router. I’ve had an Arris G36 Gateway for less than two years, but for the last few weeks, my internet keeps disconnecting, and when it does work, it’s painfully slow. The XFinity rep said there could be missing or outdated boot files. Could that be correct? If so, how do I update  them? Thank you in advance, sincerely.Signed, Noob.

My wifi status are showing all disconnected. When I try to start the 2.4G/5G radio, the dashboard says “Operation Failed”. I tried to do the factory resetting, it won’t allow me to set up the wifi name/password either. The error message is still “operation failed”. The wired connection works fine.  Anyone has suggestions on how to fix this ? 

I have G36 and with Xfinity provider the internet drops all the time, I have to restart the modem daily. I tried to contact support but no help from them.  Regret buying G36

The http://192.168.0.1 will not connect. It’s as if it does not exist. I finally was able to go to another webpage while looking for entry, (SBG8200), finding an SBG8300 access page beneath & accessed the numbers above, with https:// Redirect. I clicked the box “Proceed”, the page says “502 Bad Gateway. Certificate verify failed: self signed certificate in certificate chain”. Why doesn’t your own (ARRIS) web pages work??? Remind me again why I spent my money to not have access to my Surfboard???

should I use a booster with my 8300 and if so, any model recommendations?  2nd floor of home has slower internet 

Hello. Please I need help to connect an app with my 2.4 G wifi that my SBG6700-AC router has .

I’m trying to connect my tv to this new modem I purchased...following the instructions in the book..using the 192.168.0.1 was able to rename it but then it kicked me out and can’t get back to where I was and none of the passwords work.  Please help. 

I keep trying to set a custom time restriction and the app changes my days/times. Why?

Recently upgraded to the G36. I was getting 900-950 download with the provider hitron unit. Now with the new G36 installation I am seeing 550 at absolute best hardwired directly to the modem.Firmware Version:01.04.028.01.01.NCSI called Sparklight technical and they said this currently the latest firmware that they can upload.I have attached some info. Any help would be greatly appreciated!  

Hi!I recently bought an ARRIS SURFboard SBG7400AC2 Certified Refurbished (this was an accident, I meant to buy a new one!). Anyway, I need to return it because it doesn’t work. I’m trying to figure out how to return it, but all the customer support options say they cannot help me because my warranty is expired. (I bought it one week ago, January 6.)Surfboard.com says it should have a 1 year limited warranty, but I can’t find any information about that in the box. :(Thanks!

need a password for G34 modem

Isp says connection to g34 is good but when trying to access Internet through any device wired or wireless it says no internet access when logging in through my PC and going to the to the troubleshooting and then diagnostic tools and testing connectivity it says everything is okay. Packets are sent and packets are received just fine.

Does the G54 have a the Quality of Service (QoS) feature to manage and prioritize bandwidth priority?If not, any good reason why QoS is excluded?

I need help finding the default password 

Got the G34 a few days ago, which I bought despite concerns, having read about how frequently it is a returned item to stores. I set it up easily enough and got laptops and cell phones connected without difficulty. I even managed to change the provided network password to something more easily remembered. And then the trouble begins.I have tried repeatedly to set up the connection between my Echo Studio and my network. No luck despite repeated efforts, including rebooting both the Echo device and the G34 on various occasions. I have some other simple devices, eg smart bulbs, fan/light, and they too, I have been unable to get onto my network. (Laptops and phones remained connected, or were easily reconnected after a reboot, during all of this time>)I previously used a Netgear C3700 and had no problems connecting any of my devices to enable their remote operation using Alexa on the Echo. I am at my wit's end and am already considering returning the G34.Please c

Over the last couple days, my internet keeps going in and out. I had cox come out and they tested everything on their end and said nothing is wrong. Being that my modem is less than 2 years old, he thought maybe it hasn’t been updating. How can I check on this? 

I’ve been experiencing the same drops others have been for the G36, but additionally I’ve been paying for 1200 mbps, but capping off at 900mbps. I’m connected via ethernet cable, and have done multiple hard resets.After spending an hour on the phone with Xfinity they said that they couldn’t do anything and I should contact the manufacturer to make sure I have the correct settings on the G36. I was wondering if there was some way to check that?(personally I think they were just trying to get me off the phone/avoid refunding me, but wanted to at least have the effort shown for argumentative sake.)

How to change my original WiFi password to new ? 

I purchased this modem/router new online. My intention is/was to disable it as a viable source. Utilizing it as an “access point” to extend my wireless network’s range. Now I need to log into the device, which has proven far more difficult than my Arris NVG443B, even though the 2 of them share the same manual. The ip address of this modem should be 192.168.1.1, possibily 192.168.0.1, according to internet serches. The router itself On the tag “Advanced device configuration”: 192.168.254.254, respectively. Yet none of these will allow a screen to allow logon, user or SSID and finally password. In all cases the IP addresses “time out” due to “took to long” scenarios.I have a tough time thinking this modem came DOA, so has to be some error on my part, I would think.Any ideas? 

I seriously am losing my mind. I already have it on a timer so it reboots every single day, and yet while watching TV, using my phone, tablet, whatever, I get a “no internet” message or nothing loads multiple times a day. I can switch to the 2.4 GHz channel and that works. Sometimes I can get it to work again by turning wifi on and off on the device, sometimes I need to reset the G34. It is not a range thing, this happens when I am right by the G34, it just stops transmitting on the 5GHz channel. What on earth is making this happen?  I have also changed the channels multiple times, it doens’t seem very congested where I am , I don’t think this is the issue.  Firmware versions: 01.05.020.04.01.NCS

All of my login attempts have been rejected. Is there a default password or a way to change it?  

I wanted to stay connected to the internet while turning off the WiFi component. How would I achieve this? Thank you!

I tried logging in. It states use the email in the app. I am doing that. I’m using the password I wrote down. If it is a password issue, how do I reset it? 

I have to reboot router almost every day.  This is unacceptable level of maintenance for a $300 router.  Will Arris ever address this issue ?   I’m thinking of going back to my old router since honestly there’s no discernible difference in performance.  Is there a fox for this?   I’ve changed the channel to manual and that helped.  I might get two days.  Please help.  

I’ve had an SBG6900 cable modem for a few years. Just bought an 8200 and it didn’t work. When trying to connect my old modem back (SBG6900), neither my old password nor the ID key work to get in (it says, need additional information to authenticate). I can’t connect to the application manager because I am not on the network, and my laptop does not have an Ethernet port to connect directly. Does anyone have any thoughts on how to access the Arris portal without being connected to the wireless network?