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G34 | G36

G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

747 Topics
1,876 Replies

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747 Topics

GldnWonThe Many

G34 - Running Logs & Intermittent Connection

Hello. New to this. I have Xfinity Internet 800 mbps. I bought a G34 Xfinity approved Modem/Router. I am on my second modem/router where I am getting intermittent connectivity issues where the connection just falls of to 1-2mbps or nothing at all many times a day. I have had Xfinity out inspecting signals, taps, etc. and “everything is fine”. Wondering the followingWhat next steps can I take to troubleshoot and mitigate this? Is there a way I can run connection logs that I might interpret or provide Xfinity for troubleshooting?Really appreciate any assistance on this mind bending problem. Thanks!

3931

1 year ago

Alan RovnerThe Many

asked in G34 | G36

G36 shuts off inactive Ethernet Ports

I have recently upgraded an 8 year old cable modem to an Arris G36. This has resulted in greatly increased download speeds which is great. But I have an issue I can’t resolve. I have many wired Ethernet devices on my home network. When these devices have been inactive for some time, maybe a few hours or overnight, they report as no longer connected to the Internet.It’s like the G36 has shut down those ports to save power. If I unplug then re-plug in the Ethernet cable, the connection is properly restored. But this isn’t a long term solution.Is there a setting somewhere to leave the Ethernet ports always on?Thank you,Alan RovnerVancouver, Wash.

4012

1 year ago

PaperbagThe Many

asked in G34 | G36

Printing requires device to be on 2.4ghz band, does not work on 5ghz band

I have a Brother MFC-L2740DW printer. I used to have a Netgear 6250 router. I was able to wirelessly print from my iPad or Android phone. Both devices were always on the 5ghz band. I recently upgraded my router to an Arris G34, because my Xfinity speed has increased. Now I am unable to wirelessly print, if my iPad or Android phone is on the 5ghz band. I have to switch my mobile device to the 2.4ghz band first in order to print wirelessly. Even though the Brother printer is only on the 2.4ghz band, somehow my old Netgear 6250 router was able to route the information from my mobile device on the 5ghz band to the printer.i am not sure why the newer and better Arris G34 router can’t do this. Is there any way to be on the 5ghz band and wirelessly print?

6625

1 year ago

badnarcThe Certified

asked in G34 | G36

Arris G34 Modem setup

Just swapped out my old Netgear C7000v2 to a new Arris G34. I have an Optimum 1,000 mbps line (Sadly not fiber optic) that supports both DOCSIS 3.1 and wifi 6. On setup my new Modem light sequence is amber at first, then when trying to connect to the ISP it is flashing blue which means it is looked for a DOCSIS 3.1 connection. It apparently fails to connect so then starts a flashing green light and connects to DOCSIS 3.0 Any ideas on how to get it to connect to DOCSIS 3.1 I’ve tried both resetting and rebooting.

18498

1 year ago

dgpg13The Many

asked in G34 | G36

Where to find default password in g36

I’m self installing my surfboard G36 for the first time. My WiFi network is asking for my password. I don’t know what that is. Can someone suggest where to find it?

1802

1 year ago

Jyounger6The Many

asked in G34 | G36

Add MAC address to permitted devices list

How would I add my printer MAC address to the list of permitted devices for the SurfBoard G36?

3812

1 year ago

erpostThe Many

asked in G34 | G36

Hello, I set up my Arris G36 in the iOS app. I had to supply an email address and I used an address with a plus sign (+) in it. The app accepted the email with no problem. However, the app is limited and I would like to log into the web UI to configure things. Unfortunately, when I try to log in with my email and the password supplied in the app, I get the error: Incorrect parameter values: Email Address I have also supplied a screenshot below. What are my options to fix this issue? Can I change the email address in the Surfboard app somehow? Please help as this is a frustrating bug I have run into. The app should have caught this if it was going to be a problem. Thanks for any help you can offer,

961

1 year ago

SealTeam7The Many

asked in G34 | G36

New Arris Surfboard, Phones keep dropping Wifi, need to reboot a lot

We can’t stay connect to our Arris SURFboard Wi-Fi Cable Modem with our phones. In addition when we do attempt to connect the various phone setting says that the password is wrong. Reboot the cable modem and then after that we can connect. Anyone have any ideas? This is a new installation.

21611

1 year ago

JszurleyThe Many

asked in G34 | G36

Compatible wifi extenders

I recently purchased the Arris Surfboard G36 modem and router. Are there any compable wifi extenders? The wifi connection is not best. I have had connectivity issues and would like to use a wifi extender to hopefully improve my wifi.

PaperbagThe Many

I am unable to turn off Single SSID. I enabled it at first thinking that it might help with a printer issue, but it didn’t, so I’m trying to turn it off to get the separate 2.4ghz and 5ghz SSIDs back. I go into the SURFboard Central app on my Android phone, click the My Network tab, then the Network Management box. I click the plus icon to open up the Main Wi-Fi Network box. The slider for “Enable Single SSID for 2.4G/5G bands” is to the right and green. I click on the slider to disable it, a box pops up warning me that it will disable the device band steering capability. I click OK. A wheel spins on the screen for a second, then nothing. Everything stays the same. I’ve tried this over and over and Single SSID will not turn off.I have a G34 router.

6102

1 year ago

goterrapinThe Many

asked in G34 | G36

G34 internet connection

I have G34 since last July and internet connection stopped working multiple times. There is no issue with Comcast both times since I could use my other gateway and it worked fine. The only way I could get to work was to reset to the factory defaults which is cumbersome. It is under warranty, and I want to get a warranty replacement but unable to find steps to get a replacement.

1671

1 year ago

rishi211The Many

asked in G34 | G36

G36 issue - admin management interface issues, dropped connections, iot devices cannot connect

I tried to replace my S33 with a G36, wasted hours of my life to eventually rip out the G36. Once it’s added to the mix, speeds are great both from wired and wireless. The challenges are as follows:once it’s configured in the network, the management interface is basically useless, can’t connect or take 10-15mins to get to login page. if I get connected, anything I click on takes so long it comes back and says disconnected from gateway so I have to start again, more time wasted finally Once I connected and it held connection for a little bit, tried to setup a static ip for one host, the internet drops across wired/wireless regardless of browser used, they are all unsupported i tried online support and called support, the support level is less than ideal and do not get what the challenge is. I have tried support both call in and chat multiple times, could not get resolved. I have two options, get the device rma’ed, hopefully it’s just a bad device or toss it in the garbage. Based

1541

1 year ago

rpdesjardinsThe Many

asked in G34 | G36

I cannot login to the admin portal

I have used 5 different browsers and confirmed that the admin password is correct but continue to get the message “Please Login First!”. Does anyone know of a fix or work around ?

MykellittThe Many

I recently purchased a G34 modem and it has doors communicating with my isp after just 2 months. I am unable to get Arris support for this modem and it has a 2 year warranty to boot! Obviously the warranty is only as good as toilet paper, as it has dissolved very quickly along with any customer support! Thanks Arris for making this decision for me to NEVER purchase another one of your products again, and trust me, when you lose a customer they tell 10 people, when you do right by a customer they tell 1 person, statistical fact. You can probably guess which direction I am taking! Good riddance!

531

1 year ago

pclm28The Many

asked in G34 | G36

G36 2.5GB port and other 1GB Port

Will the G36 allow the 2.5GB port to be connected to a PC and one of the four 1.0GB ports connected to a mesh system, switch, etc.? On older Arris modems such as the S33 you cannot use the 2.5GB port and the 1.0GB port simultaneously. Is the G36 different since it has 4 1.0GB ports.

5116

1 year ago

corequattuorThe Many

asked in G34 | G36

Screen Mirroring Roku

When my Roku TV is connected to WiFi I can screen mirrior my iPhone. If I connect it via LAN (preferred) it does not work. Had the same problem with POE devices in the house. They would not connect without rebooting which forced me to go on wifi. Tried to play with some firewall settings but unsure what could be causing this. Xfinity Gig internet. Thanks for the help.

421

1 year ago

Julie FalsettiThe Many

asked in G34 | G36

Telnet

Ever since I installed my Arris G36, my telnet connection drops after about 10 minutes. Is there any setting I should change to prevent this?Thanks.

1012

1 year ago

abhishekbafnaThe Many

asked in G34 | G36

Not able to connect to Surfboard Central APP

I can connect 192.168.1.0 on my browser and it works good. But not able to connect to Surfboard Central APP on Android, Please guide I cannot use the APP at all now.

1391

1 year ago

iwish4fishThe Many

asked in G34 | G36

Return defective modem refund

I bought a new G34 6 months ago and it dies today. My cable provider confirmed it could not see the modem remotely, additionally resetting and power cycling always resulted in a steady light blue light. So i purchased a new modem and it works great. How do I get a refund ? Thanks

1032

1 year ago

davidmarcusThe Many

asked in G34 | G36

Chrome Cast says "No devices found"

I just got an Arris SURFboard G34. I have a Google Chromecast and a desktop computer connected to the G34 using Ethernet. Both can access the Internet. However, if I use Chrome to Cast, it says "No devices found". I tried turning off the G34's firewall. Device Discovery is enabled. I also tried enabling Zero Config. If I plug my old ASUS RT-AC55U router into the G34, and plug the computer and Chromecast into the ASUS, then Cast finds the Chromecast and casting works.

3663

1 year ago

Ewalters1018The Many

asked in G34 | G36

1st generation ipad wont connect to wifi

i have an old ipad that keeps telling me it cannot connect to the network, rebooted and reset everything

421

1 year ago

abhishekbafnaThe Many

asked in G34 | G36

Is there a way to determine LAN/Ethernet/Wifi failure?

Hi, I have got new Arris G34 and I am seeing sort of glitches in Internet. Be it wifi 5Ghz/LAN/Ethernet.I can provide any more information if needed. Please help/guide.

1006

1 year ago

Davis_mcThe Many

asked in G34 | G36

Arris G34 Intermittent Issues

I have been having an issue that i need assistance with. I purchased and setup a Arris G34 modem as few weeks ago. I have been some weird issues. My ISP is Comcast. The weird issue is every few (random) days. I end was with slow activity in WIFi and even ethernet internet. In random cases even the ethernet doesnt work but the WIFI always seems to albeit slow when it happens. Comcast is reporting the modem is offline. I can even access the Surboard app and connect to the modem, most of the time. I can reboot the Gateway from that and everything again works fine and not slow...for a few days until it happens again. I can also manually unplug and reboot when the slowness/disconnect happens and again...it works fine few a few days until it happens again.Why would this be happening and how can i resolve this so its more consistenly up without this issue?Any information on this would be greatly appreciated.Please let me know.

77317

1 year ago

saurabh50411The Many

asked in G34 | G36

internet dropping multiple times Arris G36 modem

I try to contact customer service but I am not getting any help from them and the device is still under warranty. Multiple times I have to reboot the modem then the Wi-Fi single comes back and I am tier to robot every time

33610

1 year ago

tpcreedenThe Many

asked in G34 | G36

G34 will not let ethernet connected computer talk to the web

new g34 modem/router After setup with comcast wifi connected ipad can talk to the internet, but hard wired computer is not allowed to talk to any http sites but can talk to most https sites (but not all). any suggestions at all?

621

1 year ago

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