G34 | G36

New G36 cable modem/router.  I only have the primary and one guest network enabled.  The others are disabled but the router is broadcasting 15 or so ‘wave_xx’ SSID.  They shows as being unlocked but you cannot connect to them.I’ve thought there may be a bug where you have to enable the network, then disable SSID broadcast, then disable the network again.  This didn’t help.  I’d like them to not broadcast.Any ideas?

I have dealt with Arris Cust Svc 4x and have had Sparklight Techs out 3X to figure out why I cannot get more than about 250mbs download speeds through ethernet connection.  I have a 600 mbs plan and should be getting very close to that via ethernet.  Sparklight checked the incoming signal to the router and it came up 950mbs.  Throughput from the router registered in the low 300s.Sparklight says it’s a router problem, Arris says the upload power is too low, currently at 41.  Sparklight says they do not run the power any higher than that in their system and says that the power difference is not creating the low speed through put.  Arris says it does.  Sparklight will not change the power settings.  Arris had me change the WiFi channels to lesser used channels saying that it could make a difference even with Ethernet speeds?  What????  So I did a factory reset, changed channels and everything else exactly as they said, waited 24 hours, did a power cycle…..no joy….same iss

 I need to change my wifi security to be able to connect my Canon MX922 printer to my G36 router, apparently. But when I go to the Arris login page (192 168.0 1) it says that my login credentials are invalid and that I need to use my email address from the app, which I am. It doesn’t give me any other options. I can see all of my network info on the screen at the login screen, I just can’t modify any of it without it accepting my login. I’m about to lose my mind. I’ve spent so many hours trying to do this over the last 2 weeks I just want to scream.  Now I can’t even use my printer cable hard wired into my computer to print, I used to be able to before.

Over the last week several time for no reason G34 restarts. Amber blu and green led fronts flash etc.. All Ethernet in back go dark at start. Sometimes when it reboots I get usable internet for 2-3 minutes then reboots again and nothing. Unplugged it last night. My ISP is Astound in Chicago area.This morning plugged back in booted up and has been good for an hour. ALSO HOW CAN I FRLASH THE FIRMWARE UPDATE???? Don’t tell my m ISP will do this . I own this G34. Any Ideas??

I try to log in to my G34 router via the browser GUI settings and it says the certificate is not valid in any browser used, Chrome, Firefox. I was able to log in in December 2023, but have been unable to since.I have updated all browsers but to no avail.

I have over 50 wireless devices in my household from “smart light bulbs, Amazon Devices, TVs, Xboxs, Smart Phones, Smart Energy Meters, & Home Security”.   How many wireless devices can this router truly support.  I am fully aware of how many routable addresses are available by default, but this device seems to become inconsistent around 30 devices or so. Any help would be great… and I still hate the fact that I can’t access this device using the mobile application without having to go through the entire setup phase again. This may become a $200 paperweight very soon. Cheers :)

Hi Arris, I am trying to set up the android app and trying to connect to the modem. But the captcha always says incorrect captcha, though the correct characters were entered. I repeated this step atleast 30 times before giving up. Is this an app issue on andoird.Please don't insult your self any more by replying " enter correct captcha it should resolve the issue ". I can upload a video if needed to show your superior app in action.  

I live in a place with many WiFi access points around me.  In order to get good connectivity, I set my 5G radio control to manual and select a free channel.  It works well and i get good throughput.  The problem is that even though the control is set to manual mode, every morning when i start working, I find that the radio has switch itself back to one of the very busy channels and i have to login a switch back.  It seems that in “manual” mode, it lets you select a channel, but it still does an audit every day and overrides your selection.  Also, the view the WiFi’s view of channel use is different from my computers view.I would like to be able to force the router onto a specific channel and lock it.

I am trying to connect to my WiFi but unable to connect to both 2.4 and 5.When trying to sign in on the app, it tells me to connect to the networks but am unable to. My ethernet works fine, but can not figure out what to do.G34 w/ XFinity service 

Hi, I recently used G34 to replace Xfinity’s own modem. However, I noticed the upload speed is dropping from 100 Mbps to 4 Mbps. So I am wondering what might be the reason? And how to fix this issue.Thanks,Yanghao

Help! I have XFinity internet, and their technical support team insists the problem lies with my modem/router. I’ve had an Arris G36 Gateway for less than two years, but for the last few weeks, my internet keeps disconnecting, and when it does work, it’s painfully slow. The XFinity rep said there could be missing or outdated boot files. Could that be correct? If so, how do I update  them? Thank you in advance, sincerely.Signed, Noob.

My wifi status are showing all disconnected. When I try to start the 2.4G/5G radio, the dashboard says “Operation Failed”. I tried to do the factory resetting, it won’t allow me to set up the wifi name/password either. The error message is still “operation failed”. The wired connection works fine.  Anyone has suggestions on how to fix this ? 

I have G36 and with Xfinity provider the internet drops all the time, I have to restart the modem daily. I tried to contact support but no help from them.  Regret buying G36

Recently upgraded to the G36. I was getting 900-950 download with the provider hitron unit. Now with the new G36 installation I am seeing 550 at absolute best hardwired directly to the modem.Firmware Version:01.04.028.01.01.NCSI called Sparklight technical and they said this currently the latest firmware that they can upload.I have attached some info. Any help would be greatly appreciated!  

need a password for G34 modem

Isp says connection to g34 is good but when trying to access Internet through any device wired or wireless it says no internet access when logging in through my PC and going to the to the troubleshooting and then diagnostic tools and testing connectivity it says everything is okay. Packets are sent and packets are received just fine.

Got the G34 a few days ago, which I bought despite concerns, having read about how frequently it is a returned item to stores. I set it up easily enough and got laptops and cell phones connected without difficulty. I even managed to change the provided network password to something more easily remembered. And then the trouble begins.I have tried repeatedly to set up the connection between my Echo Studio and my network. No luck despite repeated efforts, including rebooting both the Echo device and the G34 on various occasions. I have some other simple devices, eg smart bulbs, fan/light, and they too, I have been unable to get onto my network. (Laptops and phones remained connected, or were easily reconnected after a reboot, during all of this time>)I previously used a Netgear C3700 and had no problems connecting any of my devices to enable their remote operation using Alexa on the Echo. I am at my wit's end and am already considering returning the G34.Please c

I’ve been experiencing the same drops others have been for the G36, but additionally I’ve been paying for 1200 mbps, but capping off at 900mbps. I’m connected via ethernet cable, and have done multiple hard resets.After spending an hour on the phone with Xfinity they said that they couldn’t do anything and I should contact the manufacturer to make sure I have the correct settings on the G36. I was wondering if there was some way to check that?(personally I think they were just trying to get me off the phone/avoid refunding me, but wanted to at least have the effort shown for argumentative sake.)

I seriously am losing my mind. I already have it on a timer so it reboots every single day, and yet while watching TV, using my phone, tablet, whatever, I get a “no internet” message or nothing loads multiple times a day. I can switch to the 2.4 GHz channel and that works. Sometimes I can get it to work again by turning wifi on and off on the device, sometimes I need to reset the G34. It is not a range thing, this happens when I am right by the G34, it just stops transmitting on the 5GHz channel. What on earth is making this happen?  I have also changed the channels multiple times, it doens’t seem very congested where I am , I don’t think this is the issue.  Firmware versions: 01.05.020.04.01.NCS

All of my login attempts have been rejected. Is there a default password or a way to change it?  

I tried logging in. It states use the email in the app. I am doing that. I’m using the password I wrote down. If it is a password issue, how do I reset it? 

I have to reboot router almost every day.  This is unacceptable level of maintenance for a $300 router.  Will Arris ever address this issue ?   I’m thinking of going back to my old router since honestly there’s no discernible difference in performance.  Is there a fox for this?   I’ve changed the channel to manual and that helped.  I might get two days.  Please help.  

I just purchased the G36 DOCSIS 3.1 Wi-fi modem today. I have xfinity as a provider for my service and have a Ethernet cable coming out of the box. Is this unit going to work for me? It looks like it only accepts coax cable connections for connections to the service. 

I installed a G34 surfboard through the xfinity app.  I can connect to wifi from the modem on my phone using the default credentials.  I need to change the modem name and password.  The app is saying that there is no connection when I try to login.  It says SURFBOARD setting up the mobile application and then says no connection and won’t go further.  How do I fix this?

I cannot find a way to connect my printer it says that I have to add the MAC address to the router to accept it but I can not find where to do that, I see no where to add a device with in the surfboard hub.