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G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 737 Topics
  • 1,845 Replies
737 Topics
M
The Many
Mleav20297The Many
asked in G34 | G36
Setting up VPN on a G36 modem

Does anyone know how to set up a G36 model with VPN on Surfshark vendor? 

1721
plemans
Legends
1 year ago
J
The Many
jymotion
asked in G34 | G36
Devices connected to 2.5G port through unmanaged switch lose internet after going to Sleep

I have a TP-Link TL-SG105-M2 unmanaged 2.5G switch connected to the 2.5G port of the Arris G36. Devices connected to the switch can access the internet just fine until they go to sleep. Upon waking up, the device will say it’s connected to a local network, but not the internet. Unplugging & replugging the switch resolves this.When a device is connected directly to the 2.5G port (no switch), it has no issues When the switch is connected to one of the Gigabit ports, it has no issues (besides the lower bandwidth) After setting my device to never fall asleep, it has maintained a connection for daysI’m using relatively new, short CAT6 cables for all scenarios. I believe the G36 is on factory defaults besides network name and password.

1731
J
The Many
1 year ago
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The Many
billyhpfongThe Many
asked in G34 | G36
firmware

I need to check my G34 modem firmware any update?

3311
plemans
Legends
1 year ago
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The Many
tmj327The Many
asked in G34 | G36
G36 drops internet every 30 minutes while streaming videos

New G36- streaming Hulu and video dropped 3 times, internet completely gone. Had to do a hard reset by unplugging modem twice. Then the third time I used to reset button. What is going on- spent over $300 for this piece of junk for it to be doing this? According to Xfinity the internet is fine. 

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T
The Many
1 year ago
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davidmartinezThe Many
asked in G34 | G36
Postal Code

I subscribe to Fubo and recently we lost access to our locals and RSN, I can see the arris G34 modem thinks my Postal Code should be:{"postal":"06811"}Which is Danbury, Connecticut. I am 170 Miles north of Danbury.Fubo worked fine until last Friday, when my wife had to reboot to get the wifi back up, how did this Postal Code change and how do I change it to my Postal Code? Thank youDavid

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D
The Many
1 year ago
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Jmp97The Many
asked in G34 | G36
whats a good Wifi Extender for G34?

I have the G34 model and I’m looking for a good/best Wi-Fi extender, thank you.

3631
plemans
Legends
1 year ago
J
The Many
jeremyparks84The Many
asked in G34 | G36
G36 Reverted to factory wifi settings

I’ve had the G36 for about a month. Overnight the wifi networks and passwords reverted to the factory default without me doing anything. The admin log in did not revert to factory default. Has anyone experienced this before?

451
S
Rockstar!
1 year ago
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The Many
GrimknifeThe Many
asked in G34 | G36
Cannot access Admin Portal

Keep getting "Can not get password for admin from backend!" Error when trying to log into G34 admin page. Password and username are correct, and have logged in using them multiple times in the prior weeks without issue. Power-cycling does nothing, restarting router through ISP didn't change anything. Any tips, tricks or helpful insight would be much appreciated.

2661
J
The Many
1 year ago
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The Many
Eli123The Many
asked in G34 | G36
arris G34

I’m looking at buying a ArrisG34 I see it’s compatible with cox cable but was wondering if I can connect it with just my iPad. I have no computer only iPad and iPhone. thanks, Eli

451
plemans
Legends
1 year ago
M
The Certified
mifterThe Certified
asked in G34 | G36
G36 - no wifi on old toshiba laptop

I have an old Toshiba with this chip:https://www.intel.com/content/www/us/en/products/sku/75439/intel-dual-band-wirelessac-7260/specifications.html It runs dual band and 802.11ac as you can see.I can't see the WiFi on the laptop: neither band shows up. I tried turning on secondary network and tried ALL encryption types and both bands, including Open access. No signal ever seen by laptop. I see them all on other devices, and no issues connecting. I see numerous other wifi networks in the area on the laptop and can connect no problem to other ones that are encrypted. Is this a compatibility problem that I don't understand?Arris chat has not yet been helpful.Thanks in advance.

11511
plemans
Legends
1 year ago
M
The Many
mbhavarajuThe Many
asked in G34 | G36
G34 - Intermittent internet connection issues

I bought this following product in Amazon on December 23, 2022.  Since I connected this modem,  I am using 5g and 2.4G wireless as well as Wired connections.I receive intermittent internet interruptions,  Either I lose my internet or I get message on screen you are facing internet issues.  Don’t know how to connect it.  I verified channel bandwidth that is selected is 2.4 is on 20/40 and 5G is on 20/40/80 and dynamic channel selection disabled.Can any one please help,  why I am getting this issue with internet.  This is causing serious problems when I am on calls audio is dragged.  When I am watching TV I see Connection Problem message very often.Model I bought:  ARRIS Surfboard G34 DOCSIS 3.1 Gigabit Cable Modem & Wi-Fi 6 Router (AX3000) | Approved for Comast Xfinity, Cox, Spectrum & More | Four 1 Gbps Ports | 1 Gbps Max Internet Speeds | 2 Year WarrantySoftware Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2

9562
M
The Many
1 year ago
I
The Certified
ii fredThe Certified
asked in G34 | G36
G36 and Xfinity -- every 2-3 days - Still an issue

I guess my previous question/conversation was closedso I’ll reopen another one with more input (i am getting DMs from people asking me if this solved, it isn’t). Does any official person from Arris actually follows the messages or is this just the community? this was a reply to someone who DM’d me: I have NOT found a resolution to this.  I want it to work, especially since I'm past the return date. I have not reset to factory yet, because a simple reset/reboot of the router seems to fix it.  I had one stretch where it went 13 days without needing a reboot, but since that time it's back to reboot every 2-4 days.  I'm not a network engineer, but I still feel that this is an Arris issue, not Xfinity.  The G36 should be able to autocorrect itself, due to poor line conditions but doesn't.  Obviously I have no proof other than, when my system needs a reboot, I can sometimes get into the GUI and validate that the signal strengths are within limits (according to their documentation which is a

166314
A
The Many
1 year ago
S
The Many
scott1047The Many
asked in G34 | G36
Not Able to use to Linksys Wireless N Ethernet Bridge with Dual Band with G34-8905

I am Not Able to use to Linksys Wireless N Ethernet Bridge with Dual Band with G34-8905. At one point it was working, but only intermittently, now It wont work at all. Can anybody help me?

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S
The Many
1 year ago
F
The Many
FredThe Many
asked in G34 | G36
arris g34 very slow wifi

This is my 2nd of these modem/router. Having same problem as the first one. If I connect with Ethernet cable I get 1000mbps, if I use WiFi I get 55. Same issue I had with the first one that they said was defective. Reset a few times, talked to support which is very frustrating and still nothing. 5G doesn't even show up as a option to connect to but I can connect to 2.4 but only get 54mbps

58111
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The Many
1 year ago
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GldnWonThe Many
asked in G34 | G36
G34 - Running Logs & Intermittent Connection

Hello.  New to this.  I have Xfinity Internet 800 mbps. I bought a G34 Xfinity approved Modem/Router.  I am on my second modem/router where I am getting intermittent connectivity issues where the connection just falls of to 1-2mbps or nothing at all many times a day.  I have had Xfinity out inspecting signals, taps, etc. and “everything is fine”.   Wondering the followingWhat next steps can I take to troubleshoot and mitigate this? Is there a way I can run connection logs that I might interpret or provide Xfinity for troubleshooting?Really appreciate any assistance on this mind bending problem. Thanks! 

3881
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The Many
1 year ago
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The Many
Alan RovnerThe Many
asked in G34 | G36
G36 shuts off inactive Ethernet Ports

I have recently upgraded an 8 year old cable modem to an Arris G36.  This has resulted in greatly increased download speeds which is great.  But I have an issue I can’t resolve.  I have many wired Ethernet devices on my home network.  When these devices have been inactive for some time, maybe a few hours or overnight, they report as no longer connected to the Internet.It’s like the G36 has shut down those ports to save power.  If I unplug then re-plug in the Ethernet cable, the connection is properly restored.  But this isn’t a long term solution.Is there a setting somewhere to leave the Ethernet ports always on?Thank you,Alan RovnerVancouver, Wash.

3982
A
The Many
1 year ago
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PaperbagThe Many
asked in G34 | G36
Printing requires device to be on 2.4ghz band, does not work on 5ghz band

I have a Brother MFC-L2740DW printer.  I used to have a Netgear 6250 router.  I was able to wirelessly print from my iPad or Android phone. Both devices were always on the 5ghz band.  I recently upgraded my router to an Arris G34, because my Xfinity speed has increased.  Now I am unable to wirelessly print, if my iPad or Android phone is on the 5ghz band.  I have to switch my mobile device to the 2.4ghz band first in order to print wirelessly.  Even though the Brother printer is only on the 2.4ghz band, somehow my old Netgear 6250 router was able to route the information from my mobile device on the 5ghz band to the printer.i am not sure why the newer and better Arris G34 router can’t do this.  Is there any way to be on the 5ghz band and wirelessly print? 

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P
The Many
1 year ago
B
The Certified
badnarcThe Certified
asked in G34 | G36
Arris G34 Modem setup

Just swapped out my old Netgear C7000v2 to a new Arris G34.  I have an Optimum 1,000 mbps line (Sadly not fiber optic) that supports both DOCSIS 3.1 and wifi 6.  On setup my new Modem light sequence is amber at first, then when trying to connect to the ISP it is flashing blue which means it is looked for a DOCSIS 3.1 connection.  It apparently fails to connect so then starts a flashing green light and connects to DOCSIS 3.0  Any ideas on how to get it to connect to DOCSIS 3.1  I’ve tried both resetting and rebooting.  

18358
plemans
Legends
1 year ago
D
The Many
dgpg13The Many
asked in G34 | G36
Where to find default password in g36

I’m self installing my surfboard G36 for the first time. My WiFi network is asking for my password. I don’t know what that is. Can someone suggest where to find it?

1792
B
The Certified
1 year ago
R
The Many
rishi211The Many
asked in G34 | G36
G36 issue - admin management interface issues, dropped connections, iot devices cannot connect

I tried to replace my S33 with a G36, wasted hours of my life to eventually rip out the G36.   Once it’s added to the mix, speeds are great both from wired and wireless.   The challenges are as follows:once it’s configured in the network, the management interface is basically useless, can’t connect or take 10-15mins to get to login page. if I get connected, anything I click on takes so long it comes back and says disconnected from gateway so I have to start again, more time wasted finally Once I connected and it held connection for a little bit, tried to setup a static ip for one host, the internet drops across wired/wireless regardless of browser used, they are all unsupported i tried online support and called support, the support level is less than ideal and do not get what the challenge is.   I have tried support both call in and chat multiple times, could not get resolved.  I have two options, get the device rma’ed, hopefully it’s just a bad device or toss it in the garbage.  Based

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The Many
1 year ago
J
The Many
Jyounger6The Many
asked in G34 | G36
Add MAC address to permitted devices list

How would I add my printer MAC address to the list of permitted devices for the SurfBoard G36?

3782
J
The Many
1 year ago
E
The Many
erpostThe Many
asked in G34 | G36
Login Error: Incorrect parameter values: Email Address

Hello, I set up my Arris G36 in the iOS app.  I had to supply an email address and I used an address with a plus sign (+) in it.  The app accepted the email with no problem.  However, the app is limited and I would like to log into the web UI to configure things.  Unfortunately, when I try to log in with my email and the password supplied in the app, I get the error: Incorrect parameter values: Email Address I have also supplied a screenshot below.  What are my options to fix this issue?  Can I change the email address in the Surfboard app somehow?  Please help as this is a frustrating bug I have run into.  The app should have caught this if it was going to be a problem. Thanks for any help you can offer,  

961
S
Rockstar!
1 year ago
S
The Many
SealTeam7The Many
asked in G34 | G36
New Arris Surfboard, Phones keep dropping Wifi, need to reboot a lot

We can’t stay connect to our Arris SURFboard Wi-Fi Cable Modem with our phones.  In addition when we do attempt to connect the various phone setting says that the password is wrong.  Reboot the cable modem and then after that we can connect.  Anyone have any ideas?   This is a new installation.  

21481
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Rockstar!
1 year ago
J
The Many
JszurleyThe Many
asked in G34 | G36
Compatible wifi extenders

I recently purchased the Arris Surfboard G36 modem and router. Are there any compable wifi extenders? The wifi connection is not best. I have had connectivity issues and would like to use a wifi extender to hopefully improve my wifi. 

17431
plemans
Legends
1 year ago
P
The Many
PaperbagThe Many
asked in G34 | G36
Single SSID issues

I am unable to turn off Single SSID.  I enabled it at first thinking that it might help with a printer issue, but it didn’t, so I’m trying to turn it off to get the separate 2.4ghz and 5ghz SSIDs back.  I go into the SURFboard Central app on my Android phone, click the My Network tab, then the Network Management box.  I click the plus icon to open up the Main Wi-Fi Network box.  The slider for “Enable Single SSID for 2.4G/5G bands” is to the right and green.  I click on the slider to disable it, a box pops up warning me that it will disable the device band steering capability.  I click OK. A wheel spins on the screen for a second, then nothing.  Everything stays the same. I’ve tried this over and over and Single SSID will not turn off.I have a G34 router.

6092
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Rockstar!
1 year ago
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