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G34 | G36

G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

733 Topics
1,830 Replies

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733 Topics

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RickMThe Many

asked in G34 | G36

g34 and magic jack voip

I have a magic jack voip device connected to an ethernet port on the G34. Incoming calls often go straight to voicemail. Most calls (incoming or outgoing) will drop if they last more than a few minutes.The Magicjack device works fine on the gateway provided by my ISP, but I prefer to use the G34, if possible. The Magicjack also works fine on my sons network (an Arris modem with netgear router).I tried disabling SIP and forwarding ports 5060,5070, but the problem remained.Perhaps unrelated, but I also get dhcp ipv6 error messages in the event log every 2 minutes.Any suggestions?

2022

1 year ago

45_ACPThe Many

asked in G34 | G36

Can the G36 support a mesh network?

Can the G36 act a “node” in a mesh network? If possible, I’d like buy one or more mesh nodes to extend the G36’s WiFI range.

1071

1 year ago

juniors83fordThe Many

asked in G34 | G36

g36 parental controls cant login gui or app

so i turned on parental controls on my phone bc someone didnt want to go to bed and now my g36 wont reach or load the login web gui or the app. i turned it back off using my laptop bc it was the only way to access the settings. surprised it actually loaded it. hope i dont have to reset my router its a pima typing in all the keywords and websites to keep the certain ones off unwanted sites. what went wrong..? ive done this before and have had no issues. ive tried power cycling my phone and router for 10 minutes cleared history and cookies. when i got the laptop to login i made sure the settings are turned off. so i should be able to browse freely like a new installation but it still wont load the web gui on my phone. can someone chime in and help a fella figure this out. much thanks in advance!

401

1 year ago

emanonThe Certified

asked in G34 | G36

How do I backup my configuration settings for G36?

I have searched everywhere in the configuration settings (192.168.0.1) and don’t see where I can backup the configuration settings to use later in case I have to restore to factory settings. I then could quickly restore my settings.

852

1 year ago

emanonThe Certified

asked in G34 | G36

Bridge ethernet port on the G36

I see the G36 has the option to bridge any of the ethernet ports. Does selecting one of the ports to bridge place the entire G36 in bridge mode? Or is it possible to bridge only one port?

1182

1 year ago

CazdaincThe Many

asked in G34 | G36

connecting printer to router

My HP OfficeJet, pro 8600 is having trouble connecting to my new arris router. The printer says to check if MAC address filtering is enabled I don’t remember setting that up all of my more modern devices have no trouble connecting to the router. Can I get some help in connecting the printer to my new router?

selbachmThe Many

Is it possible to schedule a periodic reboot of a G36?

10577

1 year ago

OTJThe Many

asked in G34 | G36

ethernet working, wifi wont G36

I'm pretty tech savvy but I can't seem to solve it. Modem is powered, internet coming in, neither of those seem to be the issue. The ethernet cables are working, anything connected to them has internet. But the wifi won't allow any connection. They, the 2.5 and 5, both appear under default names, passwords established in surfboard app won't work. Every time I go into the app they appear under default names, then I expand settings and the name that I assigned to them appears then disappears once I collapse it. I have reset the modem by unplugging it from both ends a few times, using the reset button, even using the app. Nothing is working. My phone can connect to the wifi but there's no internet. My security cams and other devices won't even recognize the default names or accept the passwords

JWilliamsThe Many

WOW tech said all is well on WOW’s end. He said it was a bad modem or possibly a bad device on the receiving end of one of the signals. How do I confirm I have a bad Arris G36 before I buy a new one?The Arris has been dropping signal with no flashing lights on the back of the unit where the cables plug in. I have to reboot to get it restarted. Seems like it will keep signal for a while, then off it goes. The front light was solid blue with zero lights on for the individual cables being plugged in. I bought the unit new from Amazon in January of 2022.Thanks…Jeff

1141

1 year ago

rsknutsonThe Many

asked in G34 | G36

ARRIS G36 Loses Internet Connection Every Few Weeks

When I travel for extended periods 5-6 weeks, my ARRIS Gateway G36 loses internet connection preventing me from connecting to my wireless security camera. Therefore, I ’m looking for a reliable method to restart it daily when away from home. I believe a simple restart of the gateway will clear/fix this issue.

1131

1 year ago

adamlevin22The Many

asked in G34 | G36

How can I change gateway username from admin to email address?

How can I change gateway username from admin to email address? Thanks,Adam

1642

1 year ago

mifterThe Certified

asked in G34 | G36

Arris G36, Samsung TV keeps dropping signal

I have a brand new G36 and an old Samsung UN49MU7000FXZA 4K UHD Smart TV (2017 Model). The TV sees the Wi-Fi 6 signal and connects, then randomly drops the signal every few days when it's turned OFF. (Never loses it when it's on.) I turn the TV on, and it has no Internet. To fix, I have to reset the TV network settings and find the network again. Not a signal strength issue--router is next to the TV.Another slightly newer Samsung TV (newer model version) seems fine.Thanks

aerm60The Many

I have a G36 that doesn’t connect properly is still in Warranty i want return it and receive a refund to buy another modem, how can i obtain a RMA?

1363

1 year ago

LavapopThe Many

asked in G34 | G36

G34 no internet connection

Hello I'm having the most difficult time connecting g34 to the internet via Cox. For whatever reason I get stuck on the activation section and at times out error code 503. I have a solid blue Bar on the modem which indicates that the service is there but Internet isn't working.

1822

1 year ago

billdaviesThe Certified

asked in G34 | G36

Which Apps Do I Need?

I am replacing Optimum-rented Docsis modem with a G36 and a W6U extender for WiFi 6E. I see multiple Arris Apps, all getting terrible reviews, but primarily would like to know which app or apps I need to set up these devices.

581

1 year ago

snesbitt1972The Many

asked in G34 | G36

Canon MP5700 series printer can't connect to G36

I’ve been going nuts trying to figure out a solution. I got the G36 and tried to pair my Canon MG5700 series printer to wifi using every way I could. Even still, the printer isn’t visible on the wifi network. What am I doing wrong? Could it be that the printer is obsolete? It’s 6 years old.

1061

1 year ago

DoodleMan149The Many

asked in G34 | G36

Cannot Finish Setup on G34

I can't create a Surfboard Account to utilize the IP Web Portal to change my wifi credentials. I'm stuck with the default name and password and I would like to change them. I go through the App trying to set it up and I get this error every single time. My ISP has activated the device and my family and I are able to use the Internet through it so that isn't the problem.I am at a loss as to what to do next, things shouldn't be this hard right out of the box.

6092

1 year ago

billhThe Many

asked in G34 | G36

Is this support for real?

All support links on the website send you in circles for warranty support. Links provided in the community send you in the same loop or are dead links. How do I get support for a gateway I just purchased?

1052

1 year ago

ianragThe Many

asked in G34 | G36

G36 under warranty needs to be exchanged for different model

I work from home and rely heavily on my ability to access the internet reliably. I recently switched from my rental Modem/Receiver from Spectrum to your G36 and maintaining a wifi connection has been spotty at best. Since I am under warranty I need to return this device in exchange for another model with similar capabilities. I’ve gone through all the community posts here for input and it seems that Arris SURFboard support will do just about anything, including ignore posts, to avoid a return or exchange. The Live Chat and even the Support Phone number are either down or hidden. Says a lot about the product and the company behind it. I hope that this will not be the case here. I look forward to hearing from support as soon as possible.

1141

1 year ago

bobp9999The Many

asked in G34 | G36

Cannot Login with Password on G36

I’m having the same issue with a G36, using correct password won’t let me login, hope you find the issue. Not wanting to reset the modem to factory defaults. Looks like it still has some of the settings i had setup, wireless is still working, but the port forwarding is gone and the iPhone app won’t let me add it back. And even when it was letting me into it, it was SO SLOW, hard to believe this it commercial software, seems more like a very early beta….

2101

1 year ago

rmunson1The Many

asked in G34 | G36

Did xFinity just downgrade my internet speed (a lot) on G34?

Just bought/installed G34. Did speed test just prior to shutting down xFinity Gateway. 910-920MB. Then I installed G34. Installation smooth and painless. BUT, speeds are all over the place. I have done 20-30 speed test so far. Frequently the test shows 110-130, sometimes 200s, 300s, even 1 700, but I haven’t seen 900s and wonder if xFinity has dialed down my speed?

1403

1 year ago

Mleav20297The Many

asked in G34 | G36

Setting up VPN on a G36 modem

Does anyone know how to set up a G36 model with VPN on Surfshark vendor?

Devices connected to 2.5G port through unmanaged switch lose internet after going to Sleep

I have a TP-Link TL-SG105-M2 unmanaged 2.5G switch connected to the 2.5G port of the Arris G36. Devices connected to the switch can access the internet just fine until they go to sleep. Upon waking up, the device will say it’s connected to a local network, but not the internet. Unplugging & replugging the switch resolves this.When a device is connected directly to the 2.5G port (no switch), it has no issues When the switch is connected to one of the Gigabit ports, it has no issues (besides the lower bandwidth) After setting my device to never fall asleep, it has maintained a connection for daysI’m using relatively new, short CAT6 cables for all scenarios. I believe the G36 is on factory defaults besides network name and password.

billyhpfongThe Many

I need to check my G34 modem firmware any update?

3301

1 year ago

tmj327The Many

asked in G34 | G36

G36 drops internet every 30 minutes while streaming videos

New G36- streaming Hulu and video dropped 3 times, internet completely gone. Had to do a hard reset by unplugging modem twice. Then the third time I used to reset button. What is going on- spent over $300 for this piece of junk for it to be doing this? According to Xfinity the internet is fine.

1114

1 year ago

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