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Modem - General

DOCSIS® Cable Modem

345 Topics
632 Replies

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345 Topics

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martinez8118The Many

asked in Modem - General

online light steady blue, wifi light wont connect

The router light/ online is on, but it won’t connect to the wifi light. I did have a power surge throughout the day

651

1 year ago

thanswr1017The Many

asked in Modem - General

excessive data usage on SBG7600-AC

My data usage has gone up by quite a bit this month. How can I check the devices connected to my modem?Arris Surfboard SBG6700-AC

3785

1 year ago

JanicegodinThe Many

asked in Modem - General

No internet on Wi-Fi modem

Just got a arris wi-go and voice modem. My device is telling me, it’s connected to the modem but no internet. My phone works. Comcast tells me I have a strong internet signal. I have already pushed the reset button and also disconnected the cable wire, waiting for a few minutes and then reconnected the cable wire to the modem. Still no internet

372

1 year ago

united9198The Many

asked in Modem - General

TM3402a Ethernet Ports non functioning.

I have a TM3402a cable modem. I have my Google mesh WI-FI router plugged into one of the Ethernet ports and it works fine. I would also like to connect my Macintosh via Ethernet, but I am being told that the other Ethernet ports on that modem cannot be used that way. What would be the purpose of 4 Ethernet ports if they are not functional? Thanks

1182

1 year ago

sagar.mohaneThe Many

asked in Modem - General

SBG10 Admin password not resetting - user locked out

Hi, I have SBG10 modem/router, I lost the admin password as old version Web Manager App has been discontinued and new App SurfboardCentral has been installed. I tried to reset the SBG10 through manual process but since it is still assigned in the Web Manager App, password is not getting reset. I tried - Reseting by taking the internet cable out Reseting with 30-30-30 mode suggested in one of the discussion forum Neither of the method helped. Please advise. Thanks.

15224

1 year ago

FrizzyThe Many

asked in Modem - General

Compatible Arris modem/router for TDS uses.

TDS uses arris DG3452 but you can't buy it only lease it from TDS. What is the comparable Arris modem/router that a consumer can?

10263

1 year ago

chicky55The Many

asked in Modem - General

Unable to access GUI page on g34

cant login to my router on 192.168.0.1 wants email and password when i set router up i used mac num on modem now it doesn't recognize num or email or password just setup my surfboard acct now but that doesn't work either thanks john

991

1 year ago

bklaydenThe Many

asked in Modem - General

ARRI Surfboard SVG2482AC stopped connecting to Xfinity

All of a sudden my Arris SURFboard SVG2482AC will not connect to Xfintiy internet. I have contacted Xfinity and did all their steps. I have also reset the moder several times but it still will not connect. Any suggestions?

1071

1 year ago

sjbirdThe Many

asked in Modem - General

TG3452 restore backup settings

Hi, Any trick I am missing trying to restore setting in TG3452 modem/router?I have backup made, but on my new router I go into restore, click on ok, it just blinks and lands me on the same page. All settings aren’t changing. I wait for few minutes, reboot - nothing happens. Restore doesn’t take…. Alex

363

1 year ago

KripticcThe Many

asked in Modem - General

4k pvr vip5602wt firmware

What is the latest firmware version for vip5602wt box?Is there a link so I can download it?

1025

1 year ago

EricThe Many

asked in Modem - General

device will not connect to NVG443B

Brand new Arris model NVG443B. No devices will connect to it. Neither by direct wire or wifi

551

1 year ago

JimdrouillardThe Many

asked in Modem - General

Default password for arris 8270

I reset my arris 8270. What is the default password?

371

1 year ago

FloraThe Many

asked in Modem - General

how do i find the network number and passphrase after my internet is hooked up and modem is activated

How am I able to find the number and pass phrase that is needed to connect to internet

611

1 year ago

Winslow63The Many

asked in Modem - General

Battery backup for AT&T modem

Can I use a battery in my BGW210 AT&T modem, if so, where can I buy one?

611

1 year ago

snowmaker1948The Many

asked in Modem - General

My Surfboard T25 randomly loses its internet connection

Our Surfboard T25 disconnects from the internet, reconnects for a while when rebooted, then disconnects again. We disconnected the T25 and re-installed our old Motorola (slower) modem and it works fine. P/N 613587-003-00

1631

1 year ago

AlurousThe Many

asked in Modem - General

Arris DG3450 Credentials don't work

Hello!I recently got this modem/router from my internet company.I am trying to log into it for purposes to turn off the WiFi part of it so I can use an Eero.Normally I am used to “admin” “password” or a varietion of capital letters.However no matter what I try it does not work, I have called my company it doesn’t seem like they know any other ways.I have tried admin and Admin, password and Password. I have tried the P/N, the preshared key, the S/N and the WPS PIN. None of these work.I read around that maybe directly connecting it to the ethernet will allow me to get in, which I’m about to go get one from Best Buy. But I do not like the idea of not being able to get into my own modem, so if I could get any help. P.S. I have restarted it, I have reconnected all cables, I even pushed the reset button that is hidden on the back.

1471

1 year ago

jmattsonThe Many

asked in Modem - General

How do I add a second cable modem to my account?

When I click add device, it only lets me choose surfboard mesh or 6GHz devices.

945

1 year ago

Kenneth GoscheThe Many

asked in Modem - General

Arris DG860 router

I just received an Arris DG860 router and can't get it connected because I don't know the password. Where do I find it?

261

1 year ago

9alexanderThe Many

asked in Modem - General

RENAME MODEM

Please help me rename my modem and change the password

1141

1 year ago

anchevaulsThe Many

asked in Modem - General

arris NVG443B modem port forwarding issue

Hello,I am trying to host a small panel server on my internet, and when I port forward, a strange thing happens. When I go to 12.345.6.78:18845, for example, from my browser, it times out because apparently my browser puts a / at the end of the link, well when I go to the private IP, for example 192.168.2.8:18845, it loads the page just fine. Yes the device IP is correct, Ive re-done it 100 times, and the global port range is 18845, as so as the local base port, so it is not an incorrect port or IP. But when I connect to 12.345.6.78:18845 through insomnia as a GET request with no / at the end, it loads just fine until I put the / at the end. What’s going on here? Is there any setting that blocks certain clients or something?Yes I have seen this link and have tried these to no avail: Please help soon as I need to make this panel soon to host!!

883

1 year ago

SjbullThe Many

asked in Modem - General

s33 + Google nest wifi + xfinity - router not connecting

Nest WiFi + Arris S33 Modem + Xfinity.New modem replacing old arris. “Connection failed” during WiFi setup and prompt to connect Ethernet cable during setup. Modem delivering connectivity when hardwired to laptop.Thanks to Google community posts I have troubleshooted- power cycling both devices many MANY times + factory restoring- Reprovisioning modem (myself through Xfinity app and via cust service)-Opening bridge on modem (Arris said it’s not possible on a cable modem. Xfinity said they did it after saying they don’t deal with 3rd party modems but not sure they understood me or did anything)-Returning modem to best buy and replacing (same issue)-Giving my router MAC and serial to Xfinity to push the internet through (they were pretty clueless and ended up also taking my modem Mac and serial and probably using that instead)Everyone is blaming everyone else and no one will talk to the other providers so I am stuck. Google have “escalated” my many requests today but who knows what that

8485

1 year ago

PrincessAshley29720The Many

asked in Modem - General

forgot password model DG3450

Trying to login to my Arris router model DG3450. It keeps saying invalid credentials. How to I reset it.

2631

1 year ago

APRavenThe Many

asked in Modem - General

DG3450

Hello, how do I change the WiFi name for my DG3450?

402

1 year ago

GdacostaThe Many

asked in Modem - General

recommend for 1G Mediacom cable

Top pick for Mediacom 1g connection. Currently have a Surfboard 8200 for 5 years but seemingly goes in and out to my router at least once per day. Looking to replace

392

1 year ago

AnaswalikhanThe Many

asked in Modem - General

NVG653UX FIRMWARE PLZ

Hi please any one can provide NVG653UX 5G CPE FIRMWARE.. MY GETTING RESTART EVERY TIME ..

391

1 year ago

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