Modem - General

The hard wired and the wifi wired lights do not work stay on at the same time.. 

Breezeline told me to update the firmware for my SB6121 modem.  I cannot find any source for it on here or anywhere.  Any ideas?

I'm adding a second smart TV . Is my existing ipc1100 used for the old TV ok to use?

I need to speak to someone regarding my password. It’s hard to find a chat session here.

I am looking for a cable modem supporting EuroDocsis 3.1 , min 1 Lan port and preferably (but not required) 1 fon port. It should not have an integrated router. Are there modems like that here? I am just unsure if “Docsis 3.1 ……… Supporting all major Cable Providers” means globally or US only.

I purchased a new modem from you and I need the network name and the password

How do I test Ethernet ports?

when I log in to the router, I get this message.The version of Chrome you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 70.0.3538.110.I’m using the newest version of Chrome.Chrome is up to dateVersion 126.0.6478.183 (Official Build) (64-bit)I don't understand the problem is, why is the newest version is not supported. 

Get error This site can’t provide a secure connection192.168.0.1 uses an unsupported protocol.ERR_SSL_VERSION_OR_CIPHER_MISMATCH

My modem won't turn on

Is there a max number of devices that can be connected to the router

My router/modem is not powering on. I'm not getting any lights at all.

I have a separate property with multiple devices (security cameras, irrigation, thermostat) hooked up to my home network via wifi, and my current router just died. I am looking at purchasing a new Arris router and having a neighbor plug it in. However, for my devices to automatically reconnect to my wifi signal, I will need to change the Arris factory SSID name and password to match my current network credentials. I know how to do this when I am connected via the same network using the generic IP address for all routers, but I clearly am not going to be onsite to access my new router that way. I read that the Arris Surfboard app will allow a device to be linked to the app by manually entering its SSID and wifi passcode. So will my Surfboard router come with a UNIQUE SSID (not generic 192.168.0.1 or similar) and passcode that I can manually enter into the app accessed via a DIFFERENT wifi network to enable me to access my router to them change its network credentials REMOTELY? If it

I know it's an old modem, but it's been working flawlessly for years… until a couple of weeks ago where, sometimes, it keeps dropping connection. Trying to restart it doesn't fix anything.Anything I should look at? When talking to my cable company is there any question I should ask?

I'm not sure how to ask this question - hopefully someone will understand. One time I was speaking to tech support and I think they had me type my IP address into my web browser search bar and it took me to an Arris page where I could make changes for my modem/router. Now I can't do that or I can't remember how they had me do it. How do I access that page (account page?) again?

Internet provider says we’re connected. Network won’t show up on any device 

How do I change network name and password

How do I ensure that WIFI is turned off (not transmitting)?

Hi,Up until recently, I have been able to access the modem info via a browser using the IP address.  Recently I have been unable to do so.  I have tried all the IP addresses listed on the internet without success.  I have used both chrome and safari.  Sometimes I get a message saying the site is not secure, but even when I click “go to site” nothing happens.   Please help me access the modem setting for my SB6141 on my macbook pro running Sonoma 14.5.  Thanks

I've had the same modem for 4 years, never had an issue, yesterday my xfinity streaming device froze so we turned everything off. Now I can't get anything to connect to our network. When I search for available networks it shows up and all lights on the modem are blue, but nothing will connect to it, on my phone and computer it asks me to sign in and when I click that it takes me to a link for xfinity that says I need to activate my internet. Talked to 3 different people who all have different answers and that everything looks good to them so a tech will come out in 2 days. Anyone else ever have this issue? Do I need a new modem?

I just set up a new connection says I'm connected without internet still

buenas tardes, necesito ayuda para cambiar mi contraseña de wifi porque me jaquearon mi módem, alguien me puede ayudar???

I need a modem that has port forwarding capability for use with Spectrum Cable ISP.  Wireless not necessary.  This will be used with a Luxul router and switch.  What would be the best choice?  Thank you.

I did not create an account with Arris or Surfboard, or whatever you call yourself.How do I track my order?

I places an order yesterday that I would like to cancel. I ordered the wrong model