Modem - General

Подключаю Wi-Fi, пишет, что подключено без доступа в интернет. Что делать?У меня дома нет компьютера,все делаю с телефона. What settings exactly need to be changed in your personal account from the router?

I've plugged everything in and activated it with my isp. My isp says internet is connected. I have no internet on my end though. What can I do now?

This is in regard to the following Customer Service request:Case Number:  2402-05003RMA Order Number: RMA-3578I also replied to the email that I received regarding this issue.After talking with Customer Service about my dysfunctional Arris SBG10 modem, I received a return authorization email.  However, my printer had ceased to print, and (I don’t know how) somehow the return authorization disappeared.  I had hoped to send it to my friend for her to print, but I could not find it anywhere--including my Trash. I got caught up in renting a modem, and let the issue slip.  I apologize for not reaching out again.  On Monday, March 18. I will call Customer Service again to try to get the situation resolved. I apologize for dragging my feet. Thank you.Rhonda Fleming

My cable modem/Wi-Fi router recently died due to a storm. I am looking for a cable modem/Wi-Fi mesh system. My house is about 3500 ft.², with multiple levels. I also have Wi-Fi based cameras on the exterior of my residence and shop. So I’m wanting to have maximum Range, and feel a message is best. I’m looking for the best solution for cable modem, and Wi-Fi. Suggestions? 

the password that I have been using isn’t working on my new tablet. 

Can’t connect to the internet

No puedo accesar a mi Red 

I'm recently having frequent losses of internet connection with my Surfboard SB6121 modem.  These have been fixable (so far) by restarting the modem or having my ISP do a reset.   The log shows two error codes that happened at the times of these interruptions:  Z00.0 and R02.0. Please explain what these codes mean, and what needs to be done to fix the problem. ~ Thanks in advance for your help!~ Ken Winter

user id/ password reset

i have an sb6141. i just hooked it up a few days ago. it was working off and on, and a quick unplug re plug seemed to fix it while i tried to figure out its errors. xfinity can see it, but it wont connect to internet or reset. they say to contact arris. the phone app is useless pretty much cause it wont hook to the data for it so i can figure out the error. this is new so i am very unhappy.  Any suggestions

Hey all,I am looking for some older CM820B Modems. As I know they are end of life, but does anybody knows which modem could be a good alternative for it? Or maybe anybody knows about some refurbished ones?

My cable provider is claiming I have not returned this device. Can you provide the date of manufacture  as per the serial number? 

I see tplink_E726 on my iPhone networks but I don’t know what it is, can someone please help

I just got an Arris modem router, trying to connect it with my netgear nighthawk extender is proving to be difficult. Any suggestions please.

I am trying to change my WiFi password 

I’ve lost my password and I don’t see any way to reset it.  Can that be done? 

If I purchase a new modem, can I call and get support? It’s too bad the company doesn’t even have a sales phone number!!!

I'm trying to connect x5042 extender to xfinity wifi router to extend my wifi range. It gets connected through ethernet cable but the wps connection fails to setup. Any help is appreciated. 

How to log into router if I never set username & password

I have been trying to sign into my router and the username and password listed on the bottom of it does not work. I also can’t find it online. On the bottom it says it’s a Technicolor CVA4004TCH1. It’s not even listed on the Technicolor website. The only search results I get for “technicolor cva4004” appear to be either fake malicious websites or a website called cox that doesn’t tell me anything relevant. When I go to the address that’s listed right above the username and password, it brings up a page that says technicolor DOCSIS 3.1 Cable Modem, but again, the login does not work. I’ve searched the internet for an hour now and have found no solution.

I need to reset my router. Once done and I reestablish my SSIDs exactly as they were before the reset will my devices automatically recognize them and reconnect since the names are the same and passwords hadn’t changed?

hii have an arris modem and need to change passwordhow is that done

Our Internet speed of 200 Mbps has been dropping recently even after virtual resets by Internet provider and physical resetting modem and router by me. Internet is now routinely popping up and stating "Unstable Connection". Everything looks fine according  to our internet provider, so not sure what is causing the drops in service. Could this be my modem? It's at least nine years old, but I'm not sure how to problem solve possible modem issues. My Netgear Nighthawk router is virtually new and similar  ratings as the last one that died on me not long ago. 

I’ve lost internet at my home and working with my cox provider we did a hard reset on our arris touchstone cm8200. They needed the network password and network id that should have been on the modem but it is not. How do i find that information?

How to locate all my devices