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Modem - General

DOCSIS® Cable Modem

348 Topics
645 Replies

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348 Topics

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naspet9965The Many

asked in Modem - General

SBG10 install, blinking send/receive

On install I followed the instructions, but the send/receive light remains blinking even after trying to reset it or power cycle. Everything is plugged in correctly, but still nothing has changed. The wireless 2.4 and 5 GHz are on as well.

3641

1 year ago

DeliciousModemThe Many

asked in Modem - General

192.168.0.1 won't display settings

Hi! I’m trying to adjust some modem settings, but when I sign in to http://192.168.0.1 the dashboard doesn’t show me anything except login settings for my arris account. No modem configuration settings anywhere!Has anyone else run into this issue before? How can I get the dashboard to display modem settings? Thanks!

972

1 year ago

emily'sThe Many

asked in Modem - General

Can't change wifi name after logging in SBG6700AC

My modem was reset to factory default settings after losing connection. It’s now back up and running, but I can’t change my wifi name/password. Of course, Safari was the only browser that let me access the router, and I was able to log in, but I keep getting this screen when I log in. The only links that work are for the Arris website (which redirects to CommScope). I have a SBG6700AC which otherwise works fine. Is there another way to access the wireless gateway?

5474

1 year ago

DerekD23The Many

asked in Modem - General

password

I can’t remember if I set my own password up so I used the preshared key and it isn’t working how can I get in?

1551

1 year ago

yvonnejacksonThe Many

asked in Modem - General

SB6141 Cannot Connect to SmartTV

Hello, I have an older SB6141 that came with an old Cox Internet subscription that I still use, I have no problem connecting to my phone or laptops but when I try to connect to my SmartTV it tells me my password is wrong (my password is not wrong). I just purchased a new TV today hoping to alleviate the issue and I’m running into the same problem even through the Google Home setup.What is the problem here? is my router outdated?Thank you for any help or insight.

441

1 year ago

DebbyThe Many

asked in Modem - General

help

I cannot connect any accessories to Wi-Fi modem. Like a printer says no macip

231

1 year ago

alinmohseniThe Many

asked in Modem - General

Modem SBG8300 has no internet with light on

Dear Sir, My modem has an issue with connection.Everything from Xfinity side and also cables are fine. The modem WIFI shows green and seams to connect to the internet.But it doesn't have any data when we use WIFI and also cable.Please help me out if we can service this equipment.MODEM SBG8300S/N: ****************HFC MAC ID: ************(edit: information removed by the moderator) Thank you,

981

1 year ago

trevinososaThe Many

asked in Modem - General

trouble logging in

I want to change the name and password of my internet but every time i got to login it says invalid credential. I typed in the browser the 192.168.0.1 to access the login screen then typed in the “admin” username and “password” password yet it says invalid even though it tells me that I have yet to setup an account. Wondering how I can get in.

1041

1 year ago

BILLinAZThe Many

asked in Modem - General

Continuous Profile Seeking sb8200

Multiple times a day, my SB8200 modem is cycling through the process to select / apply the best Profile. It is a set of three lines that appear in Event Log beginning with: US profile assignment change, MDD message timeout, and CM-STATUS message sent. It is not clear which of the three is the ‘first’ in the series. The logs are followed my my MAC address and the address of the CMTS-MAC address at the other end (COX). It cycles between Profiles 9 13, 10 13, 11 13, and 12 13.The modem / service seems to be working fine otherwise, but this continuous cycling makes me think something is wrong. This began about 3 days after a senior Cox tech was on site to fully clean my install including eliminating some ingress sources which coincidentally resulted in now showing blue 3.1 Upload in addition to 3.1 download.Here are the full lines with my MAC address deleted.US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=**:*

2863

1 year ago

BobgillThe Many

asked in Modem - General

wifi won’t show up on laptop

My Lenovo laptop my Wi-Fi dose not show up to connect. Surfboard cable modem. Also I am connected to everything else in my home.

291

1 year ago

BILLinAZThe Many

asked in Modem - General

SURFboard Firmware Flaw - Event Log Page

Is anyone experiencing a problem with firmware TB01.03.001.16_091322_212.0A for SB8200 and other modems for the Event Log page. The problem is two-fold. There are lines of ‘frozen’ text in the upper left corner of the Event Log page referencing ‘Confirm Settings’ but there is no response when clicked. Second, the Event Log is not populated.I have the problem when using Chrome to sign into my SB8200.I have confirmed with a Cox Corporate engineer responsible for modem testing that this a flaw. He asked me to try the work-around of clearing the Chrome cache which did work for some of my PCs, but not others. He also suggested I try other browsers and I confirmed the problem does not appear with Edge after I clear that cache. He did not offer any further comments how he is working with Arris to get a repaired firmware load to push. He did not offer if it causes any other problems with the modem.I am having problems with the modem continuously cycling through three ‘profiles’ trying to

2433

1 year ago

raylovekellThe Many

asked in Modem - General

device history DG3450A

Arris DG3450A does not give option to view browser history or history logs of visited web sites or anything, is there any way possible to see browser history or viewed web sites of devices connected to the wifi.

3071

1 year ago

Anniverod43The Many

asked in Modem - General

change password

I don't have the username and password to get in to change the ssid and security key

2081

1 year ago

oresThe Many

asked in Modem - General

Max CPE

Hi,Is there any MAX CPE for Arris modems?

101

1 year ago

ddelgado68The Many

asked in Modem - General

SBG6700AC

My renter is having significant trouble connecting to the Internet using my Wi-Fi. My cell phone connects easily, and has relatively decent upload and download speeds, but her employer supplied laptop speeds are dismal. Any suggestions?

703

1 year ago

IrvineCAGuyThe Many

asked in Modem - General

What cable modem supports port forwarding?

I would like to get a new cable modem (Cox compatible) that will support DHCP and port forwarding configurations. I bought the SB6190 not realizing it does not. Wi-Fi is optional. Thanks

1222

1 year ago

jimcroghanThe Many

asked in Modem - General

Arris G36

I just purchase a Arris G36 and I am not happy with performance, therefore was wondering if the ARRIS Surfboard mAX Pro W133 Tri-Band Mesh Wi-Fi 6 System & ARRIS Surfboard SB8200 DOCSIS 3.1 Cable Modem | Approved for Comcast Xfinity, Cox, Charter Spectrum, & More | Two 1 Gbps Ports would be a better product for me.

2423

1 year ago

surfboarduser222The Many

asked in Modem - General

Modem WiFi v. Mesh WiFi

Arris SBG 6580I just installed a Google WiFi mesh system. One of the 4 satellites attaches to the cable modem/router via ethernet cable and also provides WiFi transmission to the area/room it's in. Question.... Is there a way to disable the modem's WiFi transmission since the nearby satellite is already providing better WiFi transmission? I don't want to turn off the modem, but do want to disable (just) the WiFi transmission on the modem. I don't need any WiFi signal from the modem since I already have a stronger WiFi transmission being provided by the satellite. Thanks!!

684

1 year ago

MystaruThe Many

asked in Modem - General

How to OPEN UDP Ports 500, 123 , 4500 on Arris Surfboard

Trying to link a cellspot to my Arris Surfboard and it will not link up through ethernet connection, says it has to have UDP ports 123, 500 and 4500 “opened” for them to communicate …. Logged into Surfboard , I cannot find anything referencing these ports …. Any help would be greatly appreciated … Thank you

4463

1 year ago

Robfoo7The Many

asked in Modem - General

ICX7150-C12-Switch: "Connecting (discovery)"

Question for the Ruckus Unleashed Switch. It's showing "Connecting (discovery)" in red letters on the app. Everything is connected and running... but what does that mean? Thanks in advance Rob

191

1 year ago

Wjdav43The Many

asked in Modem - General

xb3

What are my upgrade options to my XB3 that’s compatible with my Comcast essentials program landline phone and internet services?

101

1 year ago

NeroThe Many

asked in Modem - General

Can Arris TG3442 modem auto restart

So I was wondering if in some way, without a plus hardver, is there an option to setup the Arris TG3442 to automatically restart periodically?

721

1 year ago

RikandterryThe Many

asked in Modem - General

reset the Wi-Fi password

Yesterday we kept getting an error message saying that we inputting putting the wrong password on our both our cell phones and both our iPads. My phone confirm that we had the right password, but it will not let us log on. What should I do next?

1321

1 year ago

RodThe Many

asked in Modem - General

Arris New G54

When will this New G54 Cable Modem and Router be available for purchase in the USA.

571

1 year ago

TB_123The Many

asked in Modem - General

Access to Arris TG2492S after firmware update

Hello community! After a firmware update, default password for the device control panel was changed to default WI-FI PSK. Current user manual guides to check default PSK from the sticker attached to the device. This device does not have such sticker. How can I regain the control over the device as firmware was updated and I ended up not having access to my router/modem? Many thanks for the answers!

1981

1 year ago

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