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Modem - General

DOCSIS® Cable Modem

342 Topics
609 Replies

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342 Topics

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wntrwillThe Many

asked in Modem - General

arris sb6190 warranty

How do I initiative a warranty claim? The unit no longer has power after about 7 months of usage. Tried troubleshooting and nothing is working.

621

1 year ago

jerseypizzaThe Many

asked in Modem - General

How to change MTU on Arris SVG2482AC router?

I loggined in to the default gateway and was not able to find MTU. I was not able to change MTU on my Arris SVG2482AC router. Please advise. Thank you in advance!

5321

1 year ago

Sam.ksorThe Many

asked in Modem - General

Unable to connect Wi-Fi

Don't have a wifi can anyone help me with that?Thanks

1071

1 year ago

JcardozaThe Many

asked in Modem - General

Router not getting power

Woke up this morning with no internet. We lost power briefly in the middle of the night. I went down to check and the router had no power. I unplugged it and waited about 5 minutes and plugged it back in and it still did not work. The ethernet port in the back still has the great green light on however, but i nothing else seems to be turning on.

662

1 year ago

FrederickjpThe Many

asked in Modem - General

SB G10

I connected by modem to my Apple computer and in the network settings it shows it connected. But it is not connected to the internet

461

1 year ago

ajpalumThe Many

asked in Modem - General

Static on Tel 1 jack on my Arris TM 1602

Have to admit my Arris TM 1602 is now several years old. I have only one active phone number assigned to Tel 1 Jack, I started picking up static problem, and from debugging, it appears to be the Tel 1 Jack (could be more, but can not tell. The Internet has no issue) I would like to move the active phone number from Tel 1 jack to the Tel 2 jack to see if that fixes the problem… How can I do that?

141

1 year ago

LowellThe Many

asked in Modem - General

Can't log into arris?

2311

1 year ago

ohanacThe Many

asked in Modem - General

no internet

We don’t have internet can’t tell if it is router or

351

1 year ago

Ashiemc27The Many

asked in Modem - General

Modem login password help

I am tying to change my wifi password but I don't know my log in and password.

1631

1 year ago

mperry64The Many

asked in Modem - General

SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router -

will this work in a 500sq’ studio using xfinity network?

442

1 year ago

LbruggerThe Many

asked in Modem - General

can't connect

Can't connect captive portal message

311

1 year ago

Funk5563The Many

asked in Modem - General

ArrisSBG10

What password do I use

221

1 year ago

pouladianThe Many

asked in Modem - General

Arris SBG10 port 9010 not staying unblocked with port forwarding

Arris SBG10 port 9010 not remaining unblocked. After 30-60 minutes, the port is blocked again but the port forwarding rule is still active in the router settings.The port is open for a security camera DVR. I open the port through Firewall - Virtual / Port Forwarding. I have the added the static IP address of security camera DVR in the port forwarding area.The port is re-opened when I click “Detect IP” in the security camera DVR settings.And then it stays open for 30-60 minutes before being blocked again.This is a new router and the old Arris router 6580 was working fine with this security camera DVR.I have tried changing ddns and the same issue still happensI have updated the firmware on the security camera dvrI have called Arris tech support and they said I’m doing everything correctly to unblock

642

1 year ago

rwrightThe Many

asked in Modem - General

hotspot connection

can i use my phone hotspot for connecting my surfbord ? i cant seem to find the setting SBG700AC

351

1 year ago

JeffrmasonThe Many

asked in Modem - General

Arris SBG8300

I had to disconnect the connections to my modem for an hour. Before I did my lights were both blue. I did not notice the color of the Ethernet connector in the back. After reconnecting my modem my two lights are now green and the Ethernet connector is blinking amber all the time.Is there something wrong? We have internet and wireless connectivity but is it the best or strongest as it was before I disconnected the wires?

1101

1 year ago

Ramesh KarriThe Many

asked in Modem - General

Surfboard

Which is the best Arris modem?

251

1 year ago

DailyPaulThe Many

asked in Modem - General

Required Support for SBG6700AC

I recently got one of these modems through some Facebook group from someone that didn't need it anymore. I'm trying to set it up and do a factory reset in order to get it to work with my internet provider, but this is frustrating to say the least. If there is a number I can call for direct assistance, I'd prefer that. If not, my problem is I can't get to any of the online web addresses the ANA tells me to go to because my phone doesn't have older browsers. Seeing as that's step two in a factory reset, I'm really at a loss.

552

1 year ago

CATSThe Many

asked in Modem - General

modem registration

WHY CAN’T I REGISTER NEW MODEM?????????????????????????

1871

1 year ago

msetzeriiThe Certified

asked in Modem - General

TM3402A gets high packet loss requiring power cycle

My ISP provides Arris TM3402A cable modems. Work great most of time, and get the 50M download speed I pay for. Recently though, have an issue were modem stops working with internet.The ping loss rate to the local name server is generally 0 with occasional 1-10 drops.Generally, those are fine, but then it will sometimes jump to 60% to 100% and internet becomes useless.Can still access the cable modem on 192.168.100.1.Have a script that sends 50 pings to the name server every 2 minutes.If loss is less than 10% ignore it, but if higher report it with a sound.Generally, if it goes higher than 50% the internet goes out, and next check goes higher, and eventually stays at 100%. Power cycling modem is only way to get it working again.The web page doesn’t have a reboot option? Does have an advanced tab, but that requires a daily password?? So only pulling power to reset.Then it is back to working? Had a surfboard modem, and recall it having a way to send a reboot command. But can find nothing

1473

1 year ago

mAX SURFThe Certified

asked in Modem - General

How do I activate my new cable modem?

I got a new SURFboard modem and connected everything but I can’t get online. I was told that the modem needs to be activated, can someone help with that?

33164

1 year ago

WifiuserThe Many

asked in Modem - General

arris dg3450 online light blinking blue fast and wifi light is green

I have a arris model dg3450 got unplugged from the wall and now the online light blinking blue fast and WiFi light is solid green it got unplugged and ever since it’s been doing this

44901

1 year ago

jjvalstarThe Many

asked in Modem - General

Download Software for Arris VIP5202

I have routed IPTV, I got the box today. At first it want to download the new release. Does anyone knowns the IP address (or hostnames) it wants to download the software from? If I put it into the Video VLAN (seperate from Internet traffic) it succeed.

2471

1 year ago

cgda87The Many

asked in Modem - General

WiFi Network Names and Password of 2.4/5GHz are different ?

I just got a new modem and for some reason, the 5g network name is different from the 2.4. The password that I am using find for the 2.4 is not working for the 5g network. Any ideas?

931

1 year ago

star22The Many

asked in Modem - General

I need a software frequency range must be from 5/42 to 5/65

191

1 year ago

Dave KippThe Many

asked in Modem - General

Unable to access internet using wifi SB6190

Hi—we can no longer find my modem as an option for wifi even though the service provider is active and blue lights are on. I have tried unplugging and restarting numerous times.

742

1 year ago

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