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Modem - General

DOCSIS® Cable Modem

  • 342 Topics
  • 617 Replies
342 Topics
G
The Many
gmhaukeThe Many
posted in Modem - General
Replacement of defective product

In order to replace this defective product I must pay Ten Percent of the purchase price! 

150
G
The Many
1 year ago
C
The Many
colscuba1The Many
asked in Modem - General
Need to check modem warranty, software update, intermittent connection on modem

I am trying to find out how old my Modem is.  I have the SURFboard Model SB6141.  Is there a way to look it up?  At what point do I need to replace it, or are software updates keeping it current?  The only issue I am having, and I don’t know if it’s the modem or the router, is that my new Laser Printer keeps dropping the IP address for the 2.4GHz and disconnecting (the printer says it’s connected to my wifi network but the IP changes from the valid one to a non-valid 169 IP).  Thanks

7041
S
Rockstar!
1 year ago
R
The Many
reubendevriesThe Many
asked in Modem - General
I'm using Spectrum and would like to purchase a Modem with MoCA support any recommendations?

The following are the modems that I can choose from:Arris SB8200v3 Arris G34 Arris Gateway G36 Arris SB8200v2 Arris SB8200 Rev 4 Arris SB8200 Rev 6 Arris SB8200 Rev 7 Arris SBG8300 Arris S33 Arris S33v2 Arris SB6183 Arris SB6190 Arris SBG10 Arris SBG6900-AC Arris SBG6950AC2 Arris SBG7400AC2 Arris SBG7580 Arris SBG7580-AC Arris SBG7600AC2Does anyone know if any of these have either MoCA 2.0 or MoCA 2.5 support?

4801
S
Rockstar!
1 year ago
W
The Many
weillynThe Many
asked in Modem - General
NVG448BQ VDSL Configuration Not Working

Hi, folks, I’m trying to set up this model of modem for a VDSL service and while the modem acknowledges that it is a VDSL2 connection when set to automatically detect, it never connects to the internet. I have sync but no connectivity. Light status is as follows: Power greenGlobe redWave 1 greenWave 2 offWifi green All lights are solid. I am using PPPoE to connect. Any help you can provide in setting up this connection would be greatly appreciated. We have tried other modem brands on this same VDSL connection with no issue, so it’s not the line.

411
Where the Wild Pings Are
Cable Modem Commandos
1 year ago
C
The Many
cwinterThe Many
asked in Modem - General
trouble with the website to set up network

Whenever I go to the Arris website 192.168.0.1 to change my passwords, it says the website has an outdated security configuration and that it’s not a safe connection because people can see my password. What should I do about this?

961
J
The Many
1 year ago
D
The Many
dvonjrThe Many
asked in Modem - General
Default network ssid

Can I rename the default SSID to the one I want  

891
S
Rockstar!
1 year ago
J
The Many
JoeBidenThe Many
asked in Modem - General
Downstream Power Level

Hi Everyone,I recently have been very slow downloading.  Takes forever to just load a Roku channel.  I called my provider Comcast and they all looks good on their network.  I read an article on how to get into my modem.  I checked the Status page and Activity Log and all looked good.  I checked the Signal page and everything looked good except the Downstream Power.  The article I read said it should be between -15dBmV and +15.  It was showing 1dBmv across all channels.  It said try to refresh page but I didn’t know how to.  My question is this.  Does this power level come from my service provider and why might it be so low.  I am thinking this is why my download speed is low.  Thanks

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J
The Many
1 year ago
F
The Many
fcbhd88The Many
asked in Modem - General
modem stopped

Looking for a live chat so I can get this modem running again  

271
plemans
Legends
1 year ago
R
The Many
RaulieThe Many
asked in Modem - General
running lights

Can the running lights of modem TG2482A be dimmed?

201
plemans
Legends
1 year ago
J
The Many
jforestThe Many
asked in Modem - General
Event Log errors

I am getting multiple errors No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;along with periodic MTA PROV: Failed.I have a T25 directly connected to cable from wall with SN: **** **** **** ****Comcast has visited multiple times and says speed to the modem is 800+ The modem is connected to eero 6 gateway.  I am constantly getting connection interrupted on laptop and download speeds < 100. Are these messages related or is there any compatibility issues with eero or settings I need to change. (edit: CM-MAC information removed)

1493
plemans
Legends
1 year ago
G
The Many
guitarman0289The Many
asked in Modem - General
changing user name and password on my router

how to put a user name and change the password on my new router

1691
plemans
Legends
1 year ago
M
The Many
MeetmeattheriverThe Many
asked in Modem - General
Unable to access the modem login for SB6141

Hey folks , I can’t access my modem login when I type it into my browsers address bar my browser says “site not secure” and won’t let me proceed. Any help I can receive is greatly appreciated!

1442
TechRep
Cable Modem Commandos
1 year ago
M
The Many
mr.maxThe Many
asked in Modem - General
Find Username

can somreone help me i cant find my username on TG3442 router 

771
S
Rockstar!
1 year ago
J
The Many
JessicaThe Many
asked in Modem - General
Arris surfboard docsis 3.1 Ethernet Cord

Hi, just bought the Arris surfboard docsis 3.1 I’ve been having trouble with the wifi on my PC. When I plug in the ethernet cord it’s green on the router but orange on my PC any ideas why? Anyone know where I can find a longer Ethernet cord from Arris that’s a 30v. 

381
plemans
Legends
1 year ago
L
The Many
LooseRoutingThe Many
asked in Modem - General
IPv6 Host Exposure not working

Hi, a have got a cable router. this router was produced for vodafone germany. they call it vofafone station. but in the inside is arris technolgy.There is a feature called "IPv6 host exposure" which I want to use to make my NAS reachable from outside of my home network.But it's not working. it has no effect. others experience the same problem. https://youtu.be/pPadIiUpzlkCan someone help me? maybe I could connect via ssh or telnet to so I can manually configure the firewall?thanks for your support. Paolo

1471
S
Rockstar!
1 year ago
R
The Many
ronniedesThe Many
asked in Modem - General
Why Only One Login on App?

It is amazing to me that the Surfboard app can only be used by one person, on one phone. We can’t be the only household in which there are 2 adults who may need to manage our internet connection now and then! We put the app on my husband’s phone, thinking I would add it on mine later, since he travels a lot for work, and then I couldn’t make use of it so it is basically useless!

211
S
Rockstar!
1 year ago
pspiersy
The Many
pspiersyThe Many
asked in Modem - General
Which password?

When the tech helped me set up my Arris 824A modem and WiFi yesterday, we changed the default, preshared Key (password).I am positive it was changed. I wrote it down. I tried to log in today because the network and guest network appeared in my network list but, the latter, will not connect. Neither the preshared default , nor me new password will work. Suggestions?

411
pspiersy
The Many
1 year ago
C
The Many
CasaverdeThe Many
asked in Modem - General
how yo vhange name and password on modem to something easier

Does anyone know how to change the modem network name  name and pass word for my air b and b so guest can recognize the name when they connect to Wi-Fi. changjng admin name only seems to change it for log ins to my account any help would be appreciated 

1451
plemans
Legends
1 year ago
N
The Many
nettefendThe Many
asked in Modem - General
connecting to PS5

When trying to connect PS5 to surfboard wifi, it says connection too weak .  Modem is one room away. Help.

791
plemans
Legends
1 year ago
R
The Many
RobertaThe Many
posted in Modem - General
Beware of Emails from Comcast

I recently received an e-mail from Comcast telling me that my Arris modem was no longer compatible with their speed increase (?), and that I needed to upgrade. I bought my modem directly from Arris. I was about to shop for another modem through Comcast (that they conveniently provided a link for), when I noticed that the modem that Comcast claimed I had was different from the one I actually have. I called Comcast and they finally admitted that they sent me the wrong info. They concluded by saying my modem was “somehow still compatible” I called Arris to verify and they gave me the correct info.If anyone who has Comcast gets this e-mail, make sure they are referring to your modem, and check with Arris directly before buying another modem!

471
plemans
Legends
1 year ago
E
The Many
emccThe Many
asked in Modem - General
Extended Warranty

Hi everyone! I’m considering upgrading my modem/router with an Arris product. I was wondering if it was possible to purchase an extended warranty so I can be covered in case of an issue beyond the first year. If so, how much does it cost?

281
S
Rockstar!
1 year ago
I
The Many
IsmailThe Many
asked in Modem - General
Cannot start Arris VIP4302 when changing service plan with the provider

I hope someone can help me. I cannot have my VIP4302 start after I changed my fiber plan with the local service provider (STC Bahrain). My TV account with them is the same and I can receive it on any e-device but not by VIP4302. the device starts and asks for account number and password but then it gives me a screen “initializing”.  the screen goes on like this for days. I contacted the service provider and they told me that they are no longer provide any technical support for this device. For me it is now a junk useless piece but I like its quality. Any idea about how to make it receives from open sources?Thank you in advance  

1531
S
Rockstar!
1 year ago
R
The Many
rebrunchileThe Many
asked in Modem - General
Connecting Arris VIP5342W to Home Theater

Is this possible?My tv lacks the necessary optical or digital outlets so I want to connect my 5342W set-top box to the home threater, but connecting the HDMI via a splitter doesn’t seem to work. Is there some way of setting the box’s audio output so it will work?

1377
R
The Many
1 year ago
R
The Many
redkeezahThe Many
asked in Modem - General
change ivp4 / DHCP ip

hi,i think my ip has been restricted on a few websites, i went on my router website and was wondering if there was a way for me to change my router’s ip myself? it has done it once or twice on its own and i was wondering if i could control it at all and rerandomize it or reroll it i guess or if i have to call up my isp.

341
S
Rockstar!
1 year ago
J
The Many
Joeyd215The Many
asked in Modem - General
Modem

How can i update my modem?

251
plemans
Legends
1 year ago
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