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Modem - General

DOCSIS® Cable Modem

351 Topics
647 Replies

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351 Topics

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CasaverdeThe Many

asked in Modem - General

how yo vhange name and password on modem to something easier

Does anyone know how to change the modem network name name and pass word for my air b and b so guest can recognize the name when they connect to Wi-Fi. changjng admin name only seems to change it for log ins to my account any help would be appreciated

1481

1 year ago

nettefendThe Many

asked in Modem - General

connecting to PS5

When trying to connect PS5 to surfboard wifi, it says connection too weak . Modem is one room away. Help.

861

1 year ago

RobertaThe Many

posted in Modem - General

Beware of Emails from Comcast

I recently received an e-mail from Comcast telling me that my Arris modem was no longer compatible with their speed increase (?), and that I needed to upgrade. I bought my modem directly from Arris. I was about to shop for another modem through Comcast (that they conveniently provided a link for), when I noticed that the modem that Comcast claimed I had was different from the one I actually have. I called Comcast and they finally admitted that they sent me the wrong info. They concluded by saying my modem was “somehow still compatible” I called Arris to verify and they gave me the correct info.If anyone who has Comcast gets this e-mail, make sure they are referring to your modem, and check with Arris directly before buying another modem!

481

1 year ago

emccThe Many

asked in Modem - General

Extended Warranty

Hi everyone! I’m considering upgrading my modem/router with an Arris product. I was wondering if it was possible to purchase an extended warranty so I can be covered in case of an issue beyond the first year. If so, how much does it cost?

301

1 year ago

IsmailThe Many

asked in Modem - General

Cannot start Arris VIP4302 when changing service plan with the provider

I hope someone can help me. I cannot have my VIP4302 start after I changed my fiber plan with the local service provider (STC Bahrain). My TV account with them is the same and I can receive it on any e-device but not by VIP4302. the device starts and asks for account number and password but then it gives me a screen “initializing”. the screen goes on like this for days. I contacted the service provider and they told me that they are no longer provide any technical support for this device. For me it is now a junk useless piece but I like its quality. Any idea about how to make it receives from open sources?Thank you in advance

2081

1 year ago

rebrunchileThe Many

asked in Modem - General

Connecting Arris VIP5342W to Home Theater

Is this possible?My tv lacks the necessary optical or digital outlets so I want to connect my 5342W set-top box to the home threater, but connecting the HDMI via a splitter doesn’t seem to work. Is there some way of setting the box’s audio output so it will work?

1497

1 year ago

redkeezahThe Many

asked in Modem - General

change ivp4 / DHCP ip

hi,i think my ip has been restricted on a few websites, i went on my router website and was wondering if there was a way for me to change my router’s ip myself? it has done it once or twice on its own and i was wondering if i could control it at all and rerandomize it or reroll it i guess or if i have to call up my isp.

341

1 year ago

Joeyd215The Many

asked in Modem - General

Modem

How can i update my modem?

251

1 year ago

Kun imosThe Many

asked in Modem - General

problem with user name password

Hello , i can't login the username and password aren't "admin" and "password".Where can i find the serial number ?Thank a lot

991

1 year ago

Fastdriver109The Many

asked in Modem - General

Updates?

I have “wonderful” Frontier cable TV (they are trying to dump us from TV service) and I HOPE there is some kind of an update available for my modem NVG4488Q (antique?) I don’t know if Frontier does updates remotely OR I have to do something to update. One problem I have is with the TV in the kitchen. At times the TV will freeze for several seconds, sometimes longer, no voice and I miss important parts of a movie etc. Frontier’s solution- hardwire the main box in my living room on the other side of the house to the stupid HOCKEY PUCK BOX in the kitchen that would require doing that in the basement with no easy way to accomplish that! 🤬🤬 Previous to this hockey puck that is CONSTANTLY HOT even when off, I had a smaller box that they don’t have anymore.If an update won’t help would any of those WI-FI extenders that I see advertised help solve this problem? I don’t live in a mansion, so it’s not that the main box is thousands of feet away from the satellite box here in the kitchen. It’s

881

1 year ago

UmrkThe Many

asked in Modem - General

Is there an upgradable cable modem out there?

According to a SB6190 related post, the firmware on a SB6190 DOCSIS 3.0 cannot be updated or upgraded to DOCSIS 3.1. Therefore, before I (waste) spend any more $$$, I’d like to know if the firmware for any currently available SB DOCSIS 3.1 cable modems are capable of being updated by the user, NOT the ISP? I already have strongly negative feelings for the ISP I am subjected to, and would like to remove as much control they have over my hardware, at least until a competing ISP is available in my area.TIA,Umrk.

813

1 year ago

printuserThe Many

asked in Modem - General

Printer Connecting

I have 3 printers and I can’t get any of them to connect to the network. One is a HP Deskjet Plus 4155, one is a Canon TS5100 series and the third is an Epson Ecotank 2803. And, I seem to have lost my sound when this modem/router got installed.

763

1 year ago

dws4wdrThe Many

asked in Modem - General

Firmware

Where can I find firmware updates?

861

1 year ago

PfmjdmThe Many

asked in Modem - General

SIP phone

The modem isn’t allowing an IP address to be given to my SIP phone that is connected via ethernet cable. I verified with the internet provider no connection issue. Any help?

222

1 year ago

djhurlburt91The Many

asked in Modem - General

pay for 300 Mbps, only getting 250

I have Spectrum; I pay for 300 Mbps (w/only 10Mbps up). I have an Arris 6141 which claims to be able to do 343 Mbps. I can't seem to clock more than 255 Mbps. Should I call Spectrum, should I try another modem, or should I just be happy I'm getting 85%.(Just in case anyone asks: I did plug a laptop directly into the ethernet line coming from the modem: I'm not going through any router).

331

1 year ago

ronmalThe Many

asked in Modem - General

Arris Warrantiies

Does Arris honor warranties for items purchased on eBay?

441

1 year ago

GregScott3The Many

asked in Modem - General

Voice service modem that is equivalent of S33?

The S33 with its two 2.5G ports is one of the best modems you can get with a gigabit internet connection. Will there be any options coming soon that will offer similar performance but with the xfinity voice support? Or am I just limiting my ability to make use of such a connection by having xfinity voice?

503

1 year ago

CapttimmThe Many

asked in Modem - General

X5242 repeater

LED is solid green and does not extinguish. What does this indicate?

172

1 year ago

HelFixThe Many

asked in Modem - General

VIP1113 wifi adapter

What kind of usb wifi adapter i can use with my Arris - VIP1113 (STB)?

482

1 year ago

ARR44The Many

asked in Modem - General

VIP7802

I'm a Bell Fibe TV (internet) customer. Bell provided a VIP7802 Arris android tv unit. It is connected to Bell's Home Hub 3000 modem via ethernet cable and my Samsung smart tv via HDMI cable. When I turn off both the VIP7802 and TV using Bell's TV remote why do both turn back on by themselves within 1-2 minutes?

4501

1 year ago

YbfloridaThe Many

asked in Modem - General

Surfboard SB6121 making chirping noise

I just bought a new laptop and the modem starts to make a chirping noise, just now as I connected new laptop with Ethernet cable.Last week I used a Lenovo laptop, connected with a USB to Ethernet adapter…. and all was well, no chirping.Is it possible this new laptop has something different with the Ethernet port… I can’t explain it why the modem is just now making this noise?Thanks,Yvonne

333

1 year ago

gcman1016The Many

asked in Modem - General

Accessin admin control panel

After doing a factory reset on my modem , im unable to access my admin control panel to rename my network . I type in the ip address with no luck.

1327

1 year ago

PingouinThe Many

asked in Modem - General

Modem

Hi! I have a modem TM402P110 and CD for updates is old. It is for the windows 98 and Windows XP. I wonder if it is a good idea to change a new one I do want to buy the Arris W2350: modem and Router It is 4 in 1 modem. Thanks to giving some suggestion.

191

1 year ago

rdcuffThe Many

asked in Modem - General

Internet dropping once / day SB6141

I’ve had my self-installed SB6141 for several years. Up till now has never been a problem. However I am now seeing my Internet access interrupted roughly once per day. Installed a new router thinking the problem was Wifi related but now I am not sure. Router manufacturer is pointing finger at cable modem. Have already had ISP at house, they replaced cable from their box to the cable modem. When incident happens my router indicates trouble reaching the Internet - some devices have an internet connection, some do not. I power cycle the router and Internet comes back up for all devices. All lights on cable modem are normal. Any suggestions? Thanks - Richard in Allentown, PA - RCN customer, “up to 50 Mbps” services with actual speed test 146.8 Mbps download / 18.2 Mbps upload

2125

1 year ago

Pepper092019The Many

asked in Modem - General

Arris NVG468MQ vpn server

Does anyone know if my model modem have vpn server access? I don’t see mention of this model in the forums. thank you

981

1 year ago

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