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Modem - General

DOCSIS® Cable Modem

320 Topics
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320 Topics

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ParrottvinceThe Many

asked in Modem - General

wifi connection issues but LAN connection is fine

Internet is working and all hard wired devices have connection but wireless devices cannot connect to internet… do I need to replace the modem?

1 year ago

MartinThe Many

asked in Modem - General

Setting up with an existing provider Router/Modem

How do I turn off the WIFI on my ARRIS modem/router, provided by ATMC, so I can plug in a Netgear Orbi MESH system?

1 year ago

deeveedeeThe Many

asked in Modem - General

Programmatically reboot Motorola Surfboard SB6120

I used to be able to programmatically reboot my Motorola Surfboard SB6120 cable modem simply by opening http://192.168.100.1/reset.htm. The page is now missing and I am no longer able to find any reboot/reset page available via web browser. Some instructions indicate that a reset button is available on the Configuration page, but the button is not there.Does anyone know how to programmatically reboot the Motorola Surfboard SB6120?

1 year ago

phlyxThe Many

asked in Modem - General

Arris AM525 Cannot Log Into Network

We have Frontier FiOS with an Arris NVG468MQ router. We recently dropped FiOS TV (and Frontier is dropping it everywhere), kept Frontier FiOS internet but added basic Spectrum (copper). We have an Arris AM525 to extend Wifi to the opposite end of the house but when the Spectrum folks hooked up the TV they just disconnected it. We have crappy Wifi at that end of the house again so I plugged the co-ax back in and it seemed to fire up good. When I did a Wifi analyzer the signal strength was off the charts. But now we cannot log into the Wifi from there. We can see the Wifi network, the signal strength is super strong, but it absolutely will not accept the WAP key. WAP key works with other extenders but absolutely not with that. Tried with several devices and with my cell phone, will not connect. Not sure why we can see the Wifi network but cannot log into it now. There is a WAP key on the AM525 but it will not accept that either. Not a networking expert but not sure if there is

1 year ago

MsampleThe Many

asked in Modem - General

internet

I do not remember my password

1 year ago

KlozawThe Many

asked in Modem - General

How to disable SIP ALG via SB6121 for use with Voiply internet phone service

Trying to set up Voiply’s adapter for using my landline phone to make calls via the internet (VOIP)I have an older (~8 years?) Arris SB6121 Modem.Advice says to try one of a number of internet addresses, log in and after going to Advanced Settings or Application Layer Gateway Settings, uncheck the SIP box. The problem is I am not prompted to log in when I use the only address that worked (http://192.168.100.1). I am taken to a page that displays the status of various modem items similar to this: Do I have the ability to ability to disable the SIP ALG functionality using the SB6121? If so, how?HELP!!

1 year ago

TechnicallyChallengedThe Many

asked in Modem - General

Install Firmware Update

I found out that there is a newer Firmware than my AC1750 is currently running. I downloaded the new Firmware, but can’t seem to install it. When I try to Mount the image file, I get “The disc image file is corrupted.” Any detailed input is much appreciated.

1 year ago

Motorola VIP 1920-9TThe Many

asked in Modem - General

Motorola VIP 1920-9T

I have a Motorola VIP 1920-9T.It is an old device, but I want to use the device with an old TV.This was a model who was adapted to a TV provider in Portugal, that doesn't exist anymore.Since I want to continue to use the device, I want to know how I remove the TV PROVIDER boot (image attached) so I can use the device!Best regards

1 year ago

DSmallThe Many

asked in Modem - General

Shaw Direct Receiver

I have an Arris DSR 830 (Shaw Direct) receiver that I inadvertantly plugged the wrong power supply cord into. Does anyone know if there are any fuses inside that can be replaced and if so, how do I open the case without breaking it.Many Thanks!

1 year ago

John LThe Many

asked in Modem - General

WIn10 Wake-On-Lan for NVG443B Version: 9.3.0h3d36

I’m having trouble with sending a Wake-On-Lan magic packet over my wireless LAN. I suspect the ARRIS router is blocking the broadcast. Please advise if I need to configure the firewall, and if so how? Thanks in advance.

1 year ago

TechnicallyChallengedThe Many

asked in Modem - General

Retrieve/reset password for SURFboard SBR-AC1750

1 year ago

Bond007The Many

asked in Modem - General

Internet dropping multiple times/day with my SB6141

For the past few days, I am observing this issue wherein the internet connection is dropped for few seconds every 30 minutes or so.When I logged into xfinity, it says SB6141 is end-of-life and is not supported for my (800 Mbps) plan.Do I need to upgrade my modem to a docsis 3.1 ? Here is what I see from the logs

1 year ago

kim1aliThe Many

asked in Modem - General

OFC Transmission Network

i want to know the OFC Transmission Network in detail and to work with contractors as an installer

1 year ago

Biot-SavartThe Many

asked in Modem - General

Services added do not save to router properties

Directions to what I need help with:File Explorer>Network>Network Infrastructure> right click Arris TG1682G (your router goes here) >Properties>Click Settings under “General” tab>Click “Add...” to add any service>OK. This may work for you, but when I click “OK”, I assume this would save the new service I have added, yet it never does. This is strange, as this worked for me back in 2019-2021, but doesn’t now. Please help. ISP: Comcast (this should not be relevant).

1 year ago

Tcheaney59The Many

asked in Modem - General

password

My Kindle tells me my wifi password is I correct. Where can I find the password on y modem. I want to sure. The one I see kindle doesn't like

1 year ago

blackcloudtxThe Many

asked in Modem - General

MAC Filter Settings

I am having trouble with MAC filter settings. Does anyone have the specifics on how to utilize it. I have a chronic (and capable hacker) in my neighborhood that I need to block. I prefer to use a “White list” for my devices instead of a “Black list” because they can spoof MAC addresses and it would never end.

1 year ago

Sue.KohThe Many

asked in Modem - General

Arris rac2v1a network specification part 1

Hi All,In regards to my previous question here: I had purchased a new router and tested it, which does not have any issue stated in the above topic.The firmware version is A1.00.004-190802The issue happened in firmware version: A1.03.008-201105.Now I wish to know how can I upgrade my firmware version.Thank you.Best Regards,Sue

1 year ago

chtrichThe Many

asked in Modem - General

SB6141 can't get update - keeps rebooting

My SB6141 keeps rebooting a few times a day. I’ve called my ISP to make sure it’s not something on their end and they said it looks like the modem is trying to get an update, fails to get it and then reboots.Once it reboots everything works great. Speed is fine and all lights are normal.Any advice on how to get the update to finish or cancel the process completely so the modem stays up?Thanks!Logs below:(edit: CM-MAC information removed)TimePriorityCodeMessageOct 26 2022 08:27:173-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:50:00:00;CM-QOS=1.1;CM-VER=3.0;Oct 26 2022 08:16:373-CriticalR04.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:50:00:00;CM-QOS=1.1;CM-VER=3.0;Oct 26 2022 08:06:394-ErrorC701.0DBC-ACK not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:90:f0:50:00:00;CM-QOS=1.1;CM-VER=3.0;Oct 26 2022 08:06:375-WarningU1

1 year ago

Sue.KohThe Many

asked in Modem - General

Arris rac2v1a network specification

Hi All,I have a ARRIS rac2v1a, and there is a strange phenomenon which I suspect that it is an implementation error.When an iPhone has connect to ARRIS rac2v1a, checking the wireless sniffer air packet, I realized that in the Beacon Frame, there will be times where Robust Security Network Information Element (RSN-IE) is missing. The Router is operating in WPA2 protocol.Is there any software staff here that could help to clarify this?Thank you.

1 year ago

plemansLegends

asked in Modem - General

Docsis 4.0

With xfinity starting the rollout of docsis 4.0 (or starting shortly), does Arris have anything docsis 4.0 in the works or in testing? I’ve been involved in beta testing before and seems likes its pretty beneficial with these new iterations of technology to test their backwards compatibility on the 3.1 technology in the wild. Probably under NDA so can’t be talked about but figured I’d ask. https://techblog.comsoc.org/2022/09/09/comcast-to-roll-out-docsis-4-0-and-multi-gig-speeds-in-2023-fiber-not-fwa-is-the-real-competitor/

1 year ago

GuerreraThe Certified

asked in Modem - General

How can I update my firmware on my DOCSIS modem?

How can I update the firmware on my modem?

1 year ago

CIdom10The Many

asked in Modem - General

Arris router login

Hello, I have an Arris router given to me by my ISP. I have factory reset the router and tried to log into the router through the default gateway, but no combination of passwords I have found online will allow me to login. I have tried every combination of “admin”, “password” and just blanks possible. Please help! I am trying to port forward

1 year ago

larryThe Many

asked in Modem - General

what does Event log id numbers mean

what does Event log id numbers mean. I see the numbers but no not know what they mean.

1 year ago

Bill KreamerThe Many

asked in Modem - General

192.168.0.1 login problem: Chrome/Edge Can’t provide secure connection; unsupported protocol etc.

After going in circles looking for a solution to the “security” concerns of Chrome and Edge that result in not allowing a 192.168.0.1 login, I finally tried old Internet Explorer ("C:\Program Files\internet explorer\iexplore.exe") and Voila! Apparently, Chrome/Edge substitute https in place of http - it’s a “feature.”(Microsoft may discontinue Internet Explorer in future but some other browsers also may work)

1 year ago

Jessbenj1The Many

asked in Modem - General

white list router

Please help.me white list my google wifi router with the modem

1 year ago

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