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Modem - General

General Cable Modem

264 Topics
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264 Topics

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weillynThe Many

asked in Modem - General

NVG448BQ VDSL Configuration Not Working

Hi, folks, I’m trying to set up this model of modem for a VDSL service and while the modem acknowledges that it is a VDSL2 connection when set to automatically detect, it never connects to the internet. I have sync but no connectivity. Light status is as follows: Power greenGlobe redWave 1 greenWave 2 offWifi green All lights are solid. I am using PPPoE to connect. Any help you can provide in setting up this connection would be greatly appreciated. We have tried other modem brands on this same VDSL connection with no issue, so it’s not the line.

11 months ago

cwinterThe Many

asked in Modem - General

trouble with the website to set up network

Whenever I go to the Arris website 192.168.0.1 to change my passwords, it says the website has an outdated security configuration and that it’s not a safe connection because people can see my password. What should I do about this?

11 months ago

dvonjrThe Many

asked in Modem - General

Default network ssid

Can I rename the default SSID to the one I want

11 months ago

JoeBidenThe Many

asked in Modem - General

Downstream Power Level

Hi Everyone,I recently have been very slow downloading. Takes forever to just load a Roku channel. I called my provider Comcast and they all looks good on their network. I read an article on how to get into my modem. I checked the Status page and Activity Log and all looked good. I checked the Signal page and everything looked good except the Downstream Power. The article I read said it should be between -15dBmV and +15. It was showing 1dBmv across all channels. It said try to refresh page but I didn’t know how to. My question is this. Does this power level come from my service provider and why might it be so low. I am thinking this is why my download speed is low. Thanks

11 months ago

fcbhd88The Many

asked in Modem - General

modem stopped

Looking for a live chat so I can get this modem running again

11 months ago

RaulieThe Many

asked in Modem - General

running lights

Can the running lights of modem TG2482A be dimmed?

11 months ago

jforestThe Many

asked in Modem - General

mr.maxThe Many

asked in Modem - General

Find Username

can somreone help me i cant find my username on TG3442 router

1 year ago

JessicaThe Many

asked in Modem - General

Arris surfboard docsis 3.1 Ethernet Cord

Hi, just bought the Arris surfboard docsis 3.1 I’ve been having trouble with the wifi on my PC. When I plug in the ethernet cord it’s green on the router but orange on my PC any ideas why? Anyone know where I can find a longer Ethernet cord from Arris that’s a 30v.

1 year ago

LooseRoutingThe Many

asked in Modem - General

IPv6 Host Exposure not working

Hi, a have got a cable router. this router was produced for vodafone germany. they call it vofafone station. but in the inside is arris technolgy.There is a feature called "IPv6 host exposure" which I want to use to make my NAS reachable from outside of my home network.But it's not working. it has no effect. others experience the same problem. https://youtu.be/pPadIiUpzlkCan someone help me? maybe I could connect via ssh or telnet to so I can manually configure the firewall?thanks for your support. Paolo

1 year ago

ronniedesThe Many

asked in Modem - General

Why Only One Login on App?

It is amazing to me that the Surfboard app can only be used by one person, on one phone. We can’t be the only household in which there are 2 adults who may need to manage our internet connection now and then! We put the app on my husband’s phone, thinking I would add it on mine later, since he travels a lot for work, and then I couldn’t make use of it so it is basically useless!

1 year ago

pspiersyThe Many

asked in Modem - General

Which password?

When the tech helped me set up my Arris 824A modem and WiFi yesterday, we changed the default, preshared Key (password).I am positive it was changed. I wrote it down. I tried to log in today because the network and guest network appeared in my network list but, the latter, will not connect. Neither the preshared default , nor me new password will work. Suggestions?

1 year ago

CasaverdeThe Many

asked in Modem - General

how yo vhange name and password on modem to something easier

Does anyone know how to change the modem network name name and pass word for my air b and b so guest can recognize the name when they connect to Wi-Fi. changjng admin name only seems to change it for log ins to my account any help would be appreciated

1 year ago

nettefendThe Many

asked in Modem - General

connecting to PS5

When trying to connect PS5 to surfboard wifi, it says connection too weak . Modem is one room away. Help.

1 year ago

RobertaThe Many

posted in Modem - General

Beware of Emails from Comcast

I recently received an e-mail from Comcast telling me that my Arris modem was no longer compatible with their speed increase (?), and that I needed to upgrade. I bought my modem directly from Arris. I was about to shop for another modem through Comcast (that they conveniently provided a link for), when I noticed that the modem that Comcast claimed I had was different from the one I actually have. I called Comcast and they finally admitted that they sent me the wrong info. They concluded by saying my modem was “somehow still compatible” I called Arris to verify and they gave me the correct info.If anyone who has Comcast gets this e-mail, make sure they are referring to your modem, and check with Arris directly before buying another modem!

1 year ago

emccThe Many

asked in Modem - General

Extended Warranty

Hi everyone! I’m considering upgrading my modem/router with an Arris product. I was wondering if it was possible to purchase an extended warranty so I can be covered in case of an issue beyond the first year. If so, how much does it cost?

1 year ago

IsmailThe Many

asked in Modem - General

Cannot start Arris VIP4302 when changing service plan with the provider

I hope someone can help me. I cannot have my VIP4302 start after I changed my fiber plan with the local service provider (STC Bahrain). My TV account with them is the same and I can receive it on any e-device but not by VIP4302. the device starts and asks for account number and password but then it gives me a screen “initializing”. the screen goes on like this for days. I contacted the service provider and they told me that they are no longer provide any technical support for this device. For me it is now a junk useless piece but I like its quality. Any idea about how to make it receives from open sources?Thank you in advance

1 year ago

rebrunchileThe Many

asked in Modem - General

Connecting Arris VIP5342W to Home Theater

Is this possible?My tv lacks the necessary optical or digital outlets so I want to connect my 5342W set-top box to the home threater, but connecting the HDMI via a splitter doesn’t seem to work. Is there some way of setting the box’s audio output so it will work?

1 year ago

redkeezahThe Many

asked in Modem - General

change ivp4 / DHCP ip

hi,i think my ip has been restricted on a few websites, i went on my router website and was wondering if there was a way for me to change my router’s ip myself? it has done it once or twice on its own and i was wondering if i could control it at all and rerandomize it or reroll it i guess or if i have to call up my isp.

1 year ago

Joeyd215The Many

asked in Modem - General

Modem

How can i update my modem?

1 year ago

Kun imosThe Many

asked in Modem - General

problem with user name password

Hello , i can't login the username and password aren't "admin" and "password".Where can i find the serial number ?Thank a lot

1 year ago

Fastdriver109The Many

asked in Modem - General

Updates?

I have “wonderful” Frontier cable TV (they are trying to dump us from TV service) and I HOPE there is some kind of an update available for my modem NVG4488Q (antique?) I don’t know if Frontier does updates remotely OR I have to do something to update. One problem I have is with the TV in the kitchen. At times the TV will freeze for several seconds, sometimes longer, no voice and I miss important parts of a movie etc. Frontier’s solution- hardwire the main box in my living room on the other side of the house to the stupid HOCKEY PUCK BOX in the kitchen that would require doing that in the basement with no easy way to accomplish that! 🤬🤬 Previous to this hockey puck that is CONSTANTLY HOT even when off, I had a smaller box that they don’t have anymore.If an update won’t help would any of those WI-FI extenders that I see advertised help solve this problem? I don’t live in a mansion, so it’s not that the main box is thousands of feet away from the satellite box here in the kitchen. It’s

1 year ago

UmrkThe Many

asked in Modem - General

Is there an upgradable cable modem out there?

According to a SB6190 related post, the firmware on a SB6190 DOCSIS 3.0 cannot be updated or upgraded to DOCSIS 3.1. Therefore, before I (waste) spend any more $$$, I’d like to know if the firmware for any currently available SB DOCSIS 3.1 cable modems are capable of being updated by the user, NOT the ISP? I already have strongly negative feelings for the ISP I am subjected to, and would like to remove as much control they have over my hardware, at least until a competing ISP is available in my area.TIA,Umrk.

1 year ago

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