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Modem - General

DOCSIS® Cable Modem

343 Topics
617 Replies

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343 Topics

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davidkyleThe Many

asked in Modem - General

NVG443B access control Profile

i have a NVG443B router courtesy of Ziply. I want to block ip’s because i see odd entries in my list. I have created an Access Control Profile, but not clear how to correctly configure it. The site says to choose “Blocked All Day”, but doesn’t seem to work. How is it suppose to work?

792

1 year ago

davidbThe Many

asked in Modem - General

Compatible speed for ARRIS TM1602A

I upgraded to 1GB speed with Optimum. Will my current TN1602A be able to support the 1GB speed?

4123

1 year ago

SYakobanThe Many

asked in Modem - General

Which DOCSIS 3.1 modem/router for wifi off but ethernet on? SBG8300?

Hi, I can’t run wifi here and need wifi turned off. I was looking at the SBG8300 and see that wifi can be disabled. The description says that it includes a wifi router though. So, if I have wifi off, will it still support routing for wired ethernet devices like PCs?If so, how many wired devices can it support (I have a 12 port switch I will connect it to)? Thank you!

763

1 year ago

AnaswalikhanThe Many

asked in Modem - General

need firmware update for nvg653ux

Hi i am looking for nvg653ux firmware beacuse my 5g cpe router not connecting properly to 5g network.. please help me out..

943

1 year ago

MoreBrokenTechThe Many

asked in Modem - General

Can't log in to my DG3450, hard reset didn't help

So I’m trying to login to my DG3450. I got it from the cable company, who cannot help me at all with this. It asks for username and password, which should be “admin” and “password”. I tried it and get “Invalid Login Credentials.” I also tried using the password for my network. The cable company tech support person said that I had to use my network name for username and my network password for the password. Never heard of such a thing before, but tried it and it gave me “Operation Failed.” So I’m thinking that whoever had the unit before me changed the password. The cable company tech support said that I’d have to do a factory reset, even though I’ve done those before and it doesn’t actually reset all of the passwords and such. So I did it and, of course, it didn’t work. So how can I get access to my router if someone else changed the password and there’s no way of getting it from them?

9413

1 year ago

topgunbob49The Many

asked in Modem - General

ax3000

I can’t get my computer to connect to the modem. Our phones and iPad do. The computer logs in elsewhere.

352

1 year ago

LynnmThe Many

asked in Modem - General

how to use 2 sbg8300 to extend signal

how would I connect two sbg8300 with a wire, one upstairs and one downstairs, to extend my signal

161

1 year ago

KnowsNothingThe Many

asked in Modem - General

T25 compatible with optimum

is the T25 compatible with Optimum?

1763

1 year ago

disorientedThe Many

asked in Modem - General

how to tell if DG3450A is being updated ?

Installed by Comporium over 1year ago in July’22. I’m hoping Comporium is pushing updates but cannot figure out how to verify. Current software: Software Image Name:AR01.04.070.09_021522_7246.NCS.10.X1 Firmware Version:01.04.070.09.NCS RDK-B-LLC:rdkb-20200207 Wi-Fi Driver:4.7.23.62.0.0 Is there any way to independently verify it is being updated?thx

2151

1 year ago

Riley20596The Many

asked in Modem - General

Cant connect to internet

So the network is showing up and it works fine on my phone but anytime I try to connect on my computer it says can't connect what should I do?

561

1 year ago

koyoThe Many

asked in Modem - General

Arris Touchstone CM8200 becomes unresponsive when power goes out and generator comes on

I recently got a whole home generator, and have found that when the power goes out and the generator kicks on, my Arris Touchstone CM8200 internet modem goes into a weird non-functional state, and it doesn’t provide internet again until I unplug the modem and then plug it back in.When it is in the non-functioning state, the power light is on, and the second light from the top (the receive light) is blinking. But the bottom 2 lights (send and online) are off.And oddly, I have the modem’s power cord connected to a UPS, and when I unplug the UPS from the wall outlet, the UPS kicks on, and the modem continues to work ok. The non-functionality issue seems to only happen when the generator kicks on.

1081

1 year ago

Yh52The Many

asked in Modem - General

How do I setup dual band capability on sb6121?

I have a sump pump alarm I am trying to connect but it will not work on 5G. How do I configure my modem Sb6121 to accept my new device? I tried going to the modem’s ip address but there was no way to change the settings.

262

1 year ago

Wafe25The Many

asked in Modem - General

DG3270 trying to login to the modem interface.

I just got a gaming router and trying to put this one in bridge mode Never tried to change password or anything on it and can’t log into it I’ve tried the default admin and password as well as admin and last 8 of serial number any help.?

851

1 year ago

CharlieVTThe Many

asked in Modem - General

Cannot log in to set up website

I am having trouble logging into the http://mysurfboard.local website in order to set up my Surfboard SBR-AC3200P wireless router. The website will not load. Have tried doing a factory reset and that doesn't help - any ideas? Sometimes the page doesn't load and sometimes I get this error message

1021

1 year ago

Mdlackey1The Many

asked in Modem - General

return policy?

How can I return my recent purchase?

601

1 year ago

RickHamiltonThe Many

asked in Modem - General

Arris DG4550 - Measuring Signal Strength

I have downloaded an app for iPhone called “iWiFi”. I have measured signal strength AT the Arris router/modem, model DG3450. Best is -75dBm. Worst is -82 dBm. BUT, I have -79 to -85 in my office 20 feet away from the router. And this is sufficient to get decent speed tests, but I would like faster. I want to add access points, but FIRST, I want to confirm that I have good wifi signals from the Arris router. I think I should get a reading in the -30’s at least, when I measure AT the router. I think I should be getting a much higher reading. My ISP is Hargray, and they supplied me with the Arris modem, model DG3450. I have confirmed that the modem is NOT in bridge mode. Any suggestions? Thanks! Rick.

1051

1 year ago

Pamajama24

asked in Modem - General

connected devices on sgn6700-ac

How do you check what devices are connected

131

1 year ago

SeijubonkandjaThe Many

asked in Modem - General

Device set up

What do I do if the last two light are not lighting up solid

101

1 year ago

yellowoakThe Many

asked in Modem - General

TG2472G No Keyword Filter in Parental Controls

My Arris TG2472G router doesn’t have the option for keyword filtering, it only has trusted MAC ID and website restriction. How can I add in keyword filtering?

271

1 year ago

kpalmerThe Many

asked in Modem - General

Password Changed on Router

This morning I got a notice that the password had been changed on my SURFboard Model SB6141.I noticed the message first on my thermostat and then realized that all devices were no longer connected. Does this mean that my router was hacked? How would I be able to reset the password?

1021

1 year ago

SURFboard_Big_KahunaThe Certified

published in Modem - General

Scan Devices in SURFboard Central App With Cable Modems

ARRIS has partnered with Fing to help optimize your home network in the SURFboard Central App. The Fing scan feature is available in the SURFboard Central app (starting version 4.1.14 ) when paired with a cable modem. By tapping the Network menu on the Home screen, Fing performs a one-time network scan of your home network and provides details of the online devices such as the device name, brand, model, IP, and MAC address. For full details of the network and advanced tools, you can sign-up for a download link of the Fing Desktop to install on your PC free of charge.

6734

1 year ago

naspet9965The Many

asked in Modem - General

SBG10 install, blinking send/receive

On install I followed the instructions, but the send/receive light remains blinking even after trying to reset it or power cycle. Everything is plugged in correctly, but still nothing has changed. The wireless 2.4 and 5 GHz are on as well.

3441

1 year ago

DeliciousModemThe Many

asked in Modem - General

192.168.0.1 won't display settings

Hi! I’m trying to adjust some modem settings, but when I sign in to http://192.168.0.1 the dashboard doesn’t show me anything except login settings for my arris account. No modem configuration settings anywhere!Has anyone else run into this issue before? How can I get the dashboard to display modem settings? Thanks!

932

1 year ago

emily'sThe Many

asked in Modem - General

Can't change wifi name after logging in SBG6700AC

My modem was reset to factory default settings after losing connection. It’s now back up and running, but I can’t change my wifi name/password. Of course, Safari was the only browser that let me access the router, and I was able to log in, but I keep getting this screen when I log in. The only links that work are for the Arris website (which redirects to CommScope). I have a SBG6700AC which otherwise works fine. Is there another way to access the wireless gateway?

5334

1 year ago

DerekD23The Many

asked in Modem - General

password

I can’t remember if I set my own password up so I used the preshared key and it isn’t working how can I get in?

1541

1 year ago

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