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DOCSIS 3.0 and 3.1 cable modems

1358 Topics

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c reisenThe Many

asked in Modem - General

ARRIS AR 2MTDAD3 S/N 080LDZSK5C0

My cable provider is claiming I have not returned this device. Can you provide the date of manufacture as per the serial number?

101

8 months ago

Solice54The Many

asked in S33 | S34

S33v2 modem is not working.

Purchased modem in July of 2023.Modem would stop working about once every other month, and i would unplug for a couple of minutes, plug back in and it would work fine. Did it again on Monday and now i only get solid white light. Will not reset. Please advise.

1361

8 months ago

Beautifulcrazy1974The Many

asked in Modem - General

tplink_E726 on mobile phone network

I see tplink_E726 on my iPhone networks but I don’t know what it is, can someone please help

8 months ago

GlizzygobblerThe Many

asked in SB8200

sb8200 modem keeps going down

Hey guys, I've been having issues with my internet and I'm not really sure where to begin, though I suspect that the issue is with my modem. I'm skeptical because even before I bought it I was having issues with my internet where it would randomly drop and I had to reset it a couple of times before it would come up. I bought the sb8200 3.1 and paired it with a netgear orbi sxk80. It works very well most of the times but there would be like an instance or 2 a day where the internet would drop for like 10 minutes or so and go back to normal. These past 2 months it's gotten progressively worse and the past 3 days have been pretty rough. My orbi tells me when it goes offline and it has notified me of 30+ times in the past 3 days. That is also not including the times where it drops for a couple seconds and comes back.The reason that I think it might be the modem is that when it happens I unplug/plug it and it comes back fine most of the times. I know there's the whole att thing going on rig

6441

8 months ago

PewdiepieThe Many

asked in S33 | S34

S33 - will the replacement i get?

My S33 is still under warranty, and Arris has already provided me with a shipping label to replace the device due to an issue. However, I'm concerned about whether the replacement will be new or refurbished. I'm a bit wary of receiving a refurbished device because it could potentially have modified firmware or undisclosed issues that Arris hasn't detected. It would be frustrating to receive a replacement only for it to break down after a year or so.

1122

8 months ago

dflan1975The Many

asked in SB8200

Led light on surfboard 8200

Just purchased the SB8200 and spent over 2 hours on chat with xfinity. They say everything is perfect on their end. Yet my surfboard has 1 blue light on. Any help would be appreciated

1693

8 months ago

Pete22The Many

asked in SB8200

SB8200 not showing DOCSIS. 3.1

My SB8200 is showing all green middle lights indicating its running in DOCSIS 3.0. I called Optimum and they said it should be running in DOCSIS 3.1 with my 1 gig plan. Please see the connection log to see if there are any issues. I was using Optimums modem, but it rebooted multiple several times per day. I no longer have that issue with the 8200.ConnectionThe status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem. Startup ProcedureProcedure Status CommentAcquire Downstream Channel 429000000 Hz LockedConnectivity State OK OperationalBoot State OK OperationalConfiguration File OK Security Enabled BPI+DOCSIS Network Access Enabled AllowedDownstream Bonded ChannelsChannel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables1 Locked 256QAM 4290

CLBThe Many

I was considering the S33 for my GB Xfinity connection.While checking out the S33 on the Arris website I noticed the S34. It looks like it might be based on the S33 but firmware optimized for faster uploads. The description page states “ Next Generation Upload Speed Optimized” where the description page for the S33 does not.If I click “Buy Online Now” on the S34 page I get redirected to a page suggesting I add an S33 to my cart.Is the S34 an available product? If not, when will it be available?Thx in advance.

36695

8 months ago

scyfeurThe Many

asked in SB8200

Sb8200 1gbps connected at a link speed of 100mbps hardwired

had a zfinity technician rule out the splitter, coax cable, and ethernet cable a possible cause, down to being the modem itself causing the problem. what could be the reason for this failure. also i am hard wired to it (no router in between). could it be a hardware failure on the inside of the pcb board? if so which component that i may de sauder and re sauder. 5 repliesOldest first plemans 24 days ago log into the computer you have connected and see if your actually connected at a gigabit rate. I’ve seen sketchy cables, ports, pc’s that only connect at 10/100mbps and limit speeds. Current setup: Arris G54-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 1.4gig/200mbps S scyfeur AUTHOR 23 days ago i tried a few different ethernet cables all give the same results including tried it with wifi as well as one of the efforts plemans 23 days ago When you check the pc that is direct connected, is it connecting at gigabit speeds? Thats what we need to know. If it

603

8 months ago

Marksman77The Many

asked in SB6183 | SB6190

SURFboard SB6190 Died just past warranty

My SURFboard SB6190 Died just after the warranty expired. I have never had a modem fail. They have always lasted a few years until I had to update because it was out of date. No lights, no nothing. Completely dead. This one only lasted a little over a year! I didn’t put it into service immediately after purchase. I wanted to see if you guys wanted to help me out somehow. Not very inclined to get another Arris with such a short life! Any suggestions or help you can offer??ThanksSteveHome and business owner with multiple modems

4339

8 months ago

hasn78The Many

asked in SB8200

No Ranging Response received

Hello everyone ,Today, I purchased a used (preowned) cable modem, specifically the SB8200 model. Upon exploring its Event Log, I noticed several recurring issues related to synchronization and ranging failures, such as:1-SYNC Timing Synchronization failure.2-No Ranging Response received.3-Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received.4-Started Unicast Maintenance Ranging - No Response received.5-16 consecutive T3 timeouts while trying to range on upstream channel 8.6- Unicast Maintenance Ranging attempted - No response - Retries exhausted. Could someone please help me understand what these event logs mean? Do they indicate a problem with the device? Would it be advisable to return it, or are these issues not significant?Thank you in advance for your assistance.

3592

9 months ago

BigbirdThe Many

asked in Modem - General

Trying to connect Wi-Fi extender with Arris modem.

I just got an Arris modem router, trying to connect it with my netgear nighthawk extender is proving to be difficult. Any suggestions please.

1231

9 months ago

Peaches26The Many

asked in Modem - General

change Wi-Fi password

I am trying to change my WiFi password

251

9 months ago

Believe1962The Many

asked in SB6183 | SB6190

Unable to access the internet on SB6190

I can’t get my router hooked up. Only the first two icons light up. When trying to access the internet I get a message that says this device is blocked by access control in the router. How do I fix this?

1381

9 months ago

mafinokcThe Many

asked in S33 | S34

Can't log in to Surfboard Central management console -S33

I just installed and set up an Arris Surfboard S33. We are running Windows 10 on our PCs. When I go to the Surfboard Management console at 192.168.100.1 and enter “admin” and “password:” as instructed by the user manual, I get an error message that the username and password are not correct. This happens with all browsers. Can anyone provide any guidance, assistance or correct instructions? Thank you.

4641

9 months ago

SDasThe Many

asked in SB6183 | SB6190

resetting SB6183 Modem

Hello everyone, I am trying to reset my SB6183 Modem because my Mac has been hacked. I followed the steps that were provided in the article, unfortunately no Factory Reset Button was there as described. Can anyone help me please?

8206

9 months ago

ponder68The Many

asked in SB8200

Connecting SB8200 modem with Netgear and Vonage

I have an SB8200 modem. Currently, my modem is plugged into my Vonage phone modem, and my phone modem is connected into my Netgear Wifi router. I want to connect my SB8200 directly into my Netgear router and use one of the ports on the router to supply my Vonage modem. I tried this setup; however, I cannot get the Netgear router to recognize the SB8200 modem; i.e. I get no connection into the router.

833

9 months ago

RealtorThe Many

asked in Modem - General

Password reset

I’ve lost my password and I don’t see any way to reset it. Can that be done?

1741

9 months ago

rurziThe Many

asked in SB8200

SB8200 - Firmware update for this modem

Is it necessary to update any firmware on theSB8200 modem?

16412

9 months ago

WCarpThe Many

asked in Modem - General

Support, contact sales

If I purchase a new modem, can I call and get support? It’s too bad the company doesn’t even have a sales phone number!!!

1533

9 months ago

Pete44131The Many

asked in SB8200

Cox is telling me that my Arris SB8200 is bad, but I don't think the tech was competent.

https://imgur.com/a/jqy8wznImage files of the modem status in the link above.Tech came in, put a simple continuity tester on the barrel connector in basement and declared I have a bad router. I insisted the router is fine (it's a couple year-old Asus RT-AX86U).So then he did some actual testing on the outside line and said all is good. But he did change out an attenuator where the line comes into the basement, is barreled together, and runs directly to my modem. He said it was the wrong attenuator for the service.I have whatever the top package is... gigaspeed or something like that.When I first had an issue last night, I was getting 800 download speed, and only 1.5 upload. Although today when I checked, before he came, I was getting 800 and 40. After he left I am getting 670 and 11.His contention is that the modem is fluctuating and needs to be replaced.I feel like he was initially being lazy and didn't want to do any real testing.... so I am still not confident in his conclusion. Wha

1812

9 months ago

kpjbThe Many

asked in SB8200

SIP being blocked on SB8200

I’m trying to get a SIP circuit to register, but the SB8200 (used with Xfinity) is blocking something. When I switch to my AT&T circuit, the SIP comes up just fine. Is there a manual for this device? I can’t seem to find one.

292

9 months ago

DfacenteThe Many

asked in SB8200

Led light status on sb8200

I bought a new unit and on first plug in I see the second blue light on, the other 3 are not lit. What does the 2nd blue light mean?

5992

9 months ago

dmishra17The Many

asked in Modem - General

connecting x5042 extender to Xfinity router using wps

I'm trying to connect x5042 extender to xfinity wifi router to extend my wifi range. It gets connected through ethernet cable but the wps connection fails to setup. Any help is appreciated.

2561

9 months ago

steve slawsonThe Many

asked in SB6183 | SB6190

2.4ghz usage in SB6190

does sb6190 use 2.4?

221

9 months ago

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