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Modems

DOCSIS 3.0 and 3.1 cable modems

1241 Topics
V
The Many
VenimeuxThe Many
asked in S33 | S34
S33 not working correctly

I’m trying to get support but the model (P/N) on the bottom of the model isn’t recognized in support system.  Serial# field grayed out.

1
V
The Many
1 month ago
S
The Many
Samsung_CreatorThe Many
asked in Modem - General
Issue with Logging into Web Manager

Get error This site can’t provide a secure connection192.168.0.1 uses an unsupported protocol.ERR_SSL_VERSION_OR_CIPHER_MISMATCH

1
S
Guardians of the Gateways
1 month ago
F
The Many
FBURNETT66The Many
asked in Modem - General
modem not powered on

My modem won't turn on

1
S
Guardians of the Gateways
1 month ago
T
The Many
Tronold1021The Many
asked in SB6183 | SB6190
Connection Problem - Light at the bottom of the modem is solid red

Recently the light at the bottom of the box has been lighten up red. I was trying to see how can we make it go back blue or green?

1
S
Guardians of the Gateways
1 month ago
A
The Many
awhittThe Many
asked in Modem - General
Max Pro W133 Mesh System Compadibility

Will the max pro Mesh System work with a g34 modem/router

1
S
Guardians of the Gateways
1 month ago
J
The Many
Jpross1117The Many
asked in Modem - General
max devices

Is there a max number of devices that can be connected to the router

1
S
Guardians of the Gateways
1 month ago
K
The Many
keniishalong7The Many
asked in SB6183 | SB6190
need help

How do I setup just for use of Wi-Fi without cable?

1
S
Guardians of the Gateways
1 month ago
H
The Many
helpmepleaseThe Many
asked in SB8200
Insanely slow upload speed on SB8200 (download is fine)

Hello, I recently got an SB8200 and a Flint 2 router to replace my Xfi gateway. The setup went well and I followed the manual and activated the modem with Xfinity. I went to go run a speed test and the download was 700 mbps, but upload was only 5.9 mbps at most (I have a 500/100 plan). It would never exceed 5.9 mbps, besides when I first run the test, it goes to around 7 but then rapidly drops back to 5.9 mbps. I’ve spent the entire day trying to fix this and I’m completely out of ideas. I tried contacting Xfinity support to see if they are limiting it somehow but their support was just trying to sell me their products for 40 minutes straight. I contacted Arris support and they told me to try to reprovision my modem, which I did, but it didn’t make a difference in my upload speeds. I’m completely out of ideas and I would really appreciate any help or any ideas, thanks in advance.

1
S
Guardians of the Gateways
1 month ago
Z
The Many
ZacharyquinnThe Many
asked in SB8200
No internet on SB8200 after setup

I'm following the instructions to setup an SB8200 modem, but can't connect to the Internet. The Xfinity app has successfully connected to the modem and says it's providing Internet, but when the Internet light on the modem isn't on. When resetting, the lights turn green as they cycle through, but as soon as it finishes the Internet stage, they turn off and only the Receiving light stays on (but turns blue). Why isn't the modem connecting to the Internet?

2
Z
The Many
1 month ago
N
The Many
NorEastorThe Many
asked in SB6183 | SB6190
SB6190 wont connect to internet after outage/storms

Hey all, my ISP had a several day outage after Hurricane Beryl impacted Texas. My ISP swears there is not an outage in my area anymore but my modem, despite several reboots/power cycles etc will not move past the blinking download light stage of initialization. As far as I can tell there is no issue with the coax connection into the house (but may be?) or with the coax connection to the little ground node thing.  I have a service appointment set up for the end of the week (I won’t be home so the internet being out for a few days while annoying isn’t the end of the world) but my urge to fix things has me trying to figure this out.  could my modem be shot?

1
P
The Certified
1 month ago
F
The Many
FBURNETT66The Many
posted in Modem - General
router/modem not turning on

My router/modem is not powering on. I'm not getting any lights at all.

0
F
The Many
1 month ago
M
The Many
MikeCOThe Many
asked in S33 | S34
Modem not providing a connection to Asus Router on S33

I have just installed the S33 Modem with Xfinity.  I can directly connect to the internet via a wired connection to the modem.The modem, however is not providing a connection to the router.  I have tried several cables.  The router status is telling me that the ISP’s DHCP is not functioning properly.  Xfinity is telling me there is nothing they need to do, but the issue is between the modem and the router.Are there specific DHCP settings that need to be set up either on the modem or the router?  The Asus Router I am using is the GT-AX110000.

1
S
Guardians of the Gateways
1 month ago
R
The Many
RoyFThe Many
asked in SB6183 | SB6190
Intermittent internet connection on ARRIS Surfboard SB6190

occasionally, my cable modem drops me from the ISP.  It generally occurs when I am watching TV.  I reset the modem and fifteen minutes later I get dropped again.  I can continue by again resetting the cable modem.  I am usually watching a movie on a streaming channel or You Tube

1
S
Guardians of the Gateways
1 month ago
T
The Many
tjamespilotThe Many
asked in S33 | S34
S33 high pitch noise and won't connect

After just over a year without issue, I noticed my S33 has started making some high pitch noise after a reboot for the past few weeks.  I checked that it wasn't overheating, and I was still getting nominal performance, and the noise would go away shortly after it connected.However, after noticing much slower data rates today than normal (less than 1/10 my typical rate), I did a reboot of the modem tonight.Now, it won't connect at all to xfinity.  It will flash a single green led then go solid amber for about 10 seconds and repeat with a lot of high pitch noise.  Verified coax and ethernet cables are good.Prior to reboot checked through xfinity that it was connected and no outages.  Verified after attempted reboot via removing power for 30 seconds to the modem that xfinity isn't seeing the modem and no outages in my area.  Have now re-attempted to reboot multiple times with the same result.I finally decided to pull out my old SB6190, figuring I would have to make do with the lower bandw

1
S
Guardians of the Gateways
1 month ago
N
The Many
NanoThe Many
asked in S33 | S34
Phone Support for RMA - S33

How do I get phone support for a replacement modem?

1
S
Guardians of the Gateways
1 month ago
N
The Many
NanoThe Many
asked in S33 | S34
My Modem S33v2 is dead

My S33v2 Modem is dead, I have gone through all the troubleshooting steps and the cable company came out and confirmed that it was not work.Please send me a new one.

1
S
Guardians of the Gateways
1 month ago
D
The Many
deankThe Many
asked in SB8200
Unable to activate with Xfinity - sb8200

SB8200 with Xfinity not connecting. Says no IP address

1
S
Guardians of the Gateways
1 month ago
D
The Many
DgehringerThe Many
asked in S33 | S34
Led light status on ethernet port - S33v2

I replaced a Netgear cable modem, I have a S33v2 and using the 2.5 GE eathernet port it is connected to an Azus GT-AX11000.  However the ethernet port is blinking yellow, my connected devices via the Asus can get 700+ Mbps, so it seems like it working fine.  But per the manual I would have expect the ethernet port to blink green indicating a 1 GE connection.   A bit confused. thanks in advnace David 

7
S
Guardians of the Gateways
1 month ago
B
The Many
BluebeatleThe Many
asked in SB6183 | SB6190
Need to configure UDP ports on SB6190

I have an Arris Surboard Model SB6190 No Wif. Need to Configure UDP Ports 123, 500, 4500 for T-Mobile CellSpot. Please help.

1
S
Guardians of the Gateways
1 month ago
F
The Many
Finn's MomThe Many
asked in Modem - General
Router Remote Setup

I have a separate property with multiple devices (security cameras, irrigation, thermostat) hooked up to my home network via wifi, and my current router just died. I am looking at purchasing a new Arris router and having a neighbor plug it in. However, for my devices to automatically reconnect to my wifi signal, I will need to change the Arris factory SSID name and password to match my current network credentials. I know how to do this when I am connected via the same network using the generic IP address for all routers, but I clearly am not going to be onsite to access my new router that way. I read that the Arris Surfboard app will allow a device to be linked to the app by manually entering its SSID and wifi passcode. So will my Surfboard router come with a UNIQUE SSID (not generic 192.168.0.1 or similar) and passcode that I can manually enter into the app accessed via a DIFFERENT wifi network to enable me to access my router to them change its network credentials REMOTELY? If it hel

1
LoveMyLab
Guardians of the Gateways
1 month ago
L
The Many
l12nThe Many
asked in Modem - General
SB6121 suddenly dropping out connection

I know it's an old modem, but it's been working flawlessly for years… until a couple of weeks ago where, sometimes, it keeps dropping connection. Trying to restart it doesn't fix anything.Anything I should look at? When talking to my cable company is there any question I should ask?

1
LoveMyLab
Guardians of the Gateways
1 month ago
B
The Many
BirdbellyThe Many
asked in Modem - General
How to access the GUI web portal

I'm not sure how to ask this question - hopefully someone will understand. One time I was speaking to tech support and I think they had me type my IP address into my web browser search bar and it took me to an Arris page where I could make changes for my modem/router. Now I can't do that or I can't remember how they had me do it. How do I access that page (account page?) again?

3
S
Guardians of the Gateways
1 month ago
H
The Many
happy4uThe Many
asked in S33 | S34
Need to connect the modem S33 with router.

I need to hook my modem to my personal router can you help me step by step 

2
S
Guardians of the Gateways
1 month ago
K
The Many
KristinbThe Many
asked in S33 | S34
Modem S33

Just set up an Arris modem, it connected to my TV, but how do I sync it with my MacBook? Please help!

1
S
Guardians of the Gateways
1 month ago
E
The Many
EburnThe Many
asked in S33 | S34
S33v2 Shrill Whine

Hello, my s33v2 modem has worked fine for almost a year. Within the last month I noticed a high pitch shrill whine coming from it. Is there anything to do or a way to have it replaced to resolve this issue? I have the modem in my office where I work and it is very distracting. Thank you.

1
S
Guardians of the Gateways
1 month ago
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